Beresford Adams Lettings reviews

★★★★★ 5/5

Google

As first-time buyers moving into our very first home, we couldn’t have asked for a better experience. Bethan was incredible throughout the whole process! always chasing things up and making sure everything went as smoothly as possible. She kept us reassured at every step and made what could have been a stressful time so much easier. We’re so grateful for all her effort and support, and we’d highly recommend her to anyone looking to move

Olivia · 28 September 2025

★★★★★ 5/5

Trustpilot

An excellent Estate Estate

We recently sold a property through Beresford Adams in Caernarfon, and I can’t thank Rhian and her team enough for their outstanding service. From start to finish, they were professional, approachable, and kept me fully informed throughout the process. Their local knowledge and advice were invaluable, and they worked tirelessly to achieve a great result. Communication was always clear and timely, making the experience stress-free. I would highly recommend Rhian and the team at Beresford Adams Caernarfon to anyone looking to sell their property.”

Mr · 13 November 2025

★★★★★ 2/5

Trustpilot

Distinct lack of communication

The communication from the Mold branch is very poor. We have tried three times to arrange a viewing of a property they have for sale. So far the best response we have had is a voice mail saying we will ring you back in 10 minutes. That was a week ago.

Andy · 20 June 2026

★★★★★ 5/5

Google

Bought my first home used these for my mortgage advisors and honestly made the whole thing stress free for me, they was patient with me aswell as I was speaking to one of there workers for 6 years and he was so nice explained everything to me really well his name is Owen Eastwood I would recommend this place to anyone planning to buy a house and would give it a 10 star if I could because he made this journey so easy for me

Tyler · 17 February 2026

★★★★★ 5/5

Google

I recently was shown a house by this estate agents Bethan who was lovely and then put an offer in and Joseph Williams was dealing with the negotiating. There were a few issues trying to get confirmation sorted of my mortgage etc and he was great at keeping me updated the whole way through and understand the anxiety as we had already lost one house. He was also very personal which is so rare these days. Thank you for your hard work and care.

Cast · 14 April 2024

★★★★★ 5/5

Google

Highly recommend Beresford Adams. They handled the sale of my late grandfathers house with care and compassion. We live over 2 hours away and they made the process stress free and helped with anything we needed in a timely manner. Couldn’t thank them enough. Bethan in the Mold Branch handled our sale and was absolutely brilliant. She always had time for me on the phone to resolve any queries quicker.

Georgie · 27 November 2025

★★★★★ 5/5

Trustpilot

Highly Recommend Beresford Adams Wrexham

From start to finish, Beresford Adams Wrexham, made the whole selling & buying so straightforward. Alecia was fantastic. Always in touch, never missed a beat. We were made to feel no.1 clients. Such a smooth journey in what can be a stressful one. Can not recommend Beresford Adams enough. Alecia, you are a star 🌟 Thank you 😊

Jennifer · 9 October 2025

★★★★★ 1/5

Google

Awful "property managers" - do not use I rented a flat managed by Beresford Adams. The flat had multiple issues, e.g. doors not fitting correctly (so I was unable to use one of the rooms for a month) and mould covering the bathroom (needed cleaning with bleach every other week). This is a serious environmental hazard. When I called property management to address this, the only response was that they would call the landlord to see what he said. When the landlord refused to contribute toward repairs, they said there was nothing they could do. They did not manage the property - they were just a layer of beaurocracy to stop me contacting the landlord directly. When I first rented the flat there was a faulty lock, causing me to get locked out on Christmas day, and had to spend £240 to remove the faulty lock. The landlord refused to reimburse me and demanded a "full locksmith report", which is not something that exists. The landlord also wanted to deduce my deposit, falsely claiming I had not paid enough rent, and demanded a blue tack removal fee (to remove some blue tack from Christmas decorations). While this is obviously rediculous, Beresford Adams never informed the landlord that his demands were unreasonable. Every call ended with "I'll see what the landlord says". When I wanted to leave the contract, Beresford Adams said I could not end the contract and incorrectly informed me that I needed permission from my roommate?! I had to send Beresford Adams the relevant sections of the Renting Homes Wales Act 2016. Every one of their emails also has a long disclaimer which is summarised as "it is illegal for you to share any of your emails with us", based on generic GDPR legislation. This may dissuade people from getting legal advice about housing. I have moved out about 2 months ago and have only now received my deposit. I my opinion, the only positive about Beresford Adams is that renting from them will give you many opportunities to learn about housing law.

Kieran · 23 July 2025

★★★★★ 5/5

Trustpilot

Ive had nothing but positivity and…

Ive had nothing but positivity and support from the team in North Wales, particularly Lisa and Sam who go beyond expectations to support your process in finding a property. My search is still ongoing and I have been in contact with other local estate agents who do not seem to put this much effort in. Thank you all for supporting this tough process

Customer · 30 May 2025

★★★★★ 1/5

Google

Shocking service from these put house up for sale last year ended up taking it bk off the market doing viewings for people that couldn't actually buy or wasn't in a position to buy And also doing alot of them myself. Instead of these doing what there payed to do the signage guy broke not one but two off my concrete posts these was informed nothing was done to replace or repair can never speak to who you ask for just terrible service in general Used there mortgage advisor on my first property purchase biggest mistake I ever made basically seen me coming three years on a shit deal AVOID THESE AT ALL COSTS

Thomas · 27 April 2025

★★★★★ 1/5

Trustpilot

The landlords find tenants privately…

The landlords find tenants privately and rent through the agency, so unless you have connections in the agency there is no point of applying. The communication is absolutely non existent, every property I’ve applied to, I’ve been put on a ‘list’ to view the property 2 weeks later I’ve given them a call just to hear that the property has been let to other people, even though I was not informed that I wasn’t the only one on the list. I was actually told I was the first person on the list. When I confronted the lady on the phone about their communication she was absolutely disgusting and didn’t even apologise but gave me attitude about me not being the only one on the list. Never again!!!

Fi · 9 February 2026

★★★★★ 5/5

Google

Beresford Adams have been most efficient in selling my property. The whole process was done in a friendly manner and with a refreshing attention to detail. Sian and Bethan were patient, understanding and considerate, particularly when the process was moving slowly. The whole team were outstanding. I highly recommend Beresford Adams.

Paul · 14 April 2024

★★★★★ 5/5

Trustpilot

Amazing!

Well what can I say - if I could rate the Porthmadog 11 out of ten I would. My Mum sold her house in August last year but due to problems which had nothing to do with the estate agents, didn’t move until March this year. It was an extremely stressful time for us all but Claire, Steve, Helen and Hannah went above and beyond with their service. Such kind and thoughtful people throughout the whole period and I cannot thank them enough and would highly recommend them to anyone selling or buying a house. If only more businesses provided such a wonderful service!

Mrs · 4 April 2024

★★★★★ 5/5

Trustpilot

Amazing!

Well what can I say - if I could rate the Porthmadog 11 out of ten I would. My Mum sold her house in August last year but due to problems which had nothing to do with the estate agents, didn’t move until March this year. It was an extremely stressful time for us all but Claire, Steve, Helen and Hannah went above and beyond with their service. Such kind and thoughtful people throughout the whole period and I cannot thank them enough and would highly recommend them to anyone selling or buying a house. If only more businesses provided such a wonderful service!

Mrs · 4 April 2024

★★★★★ 5/5

Google

Joseph took all requirements into consideration when I contacted Beresford Adams looking for a property suitable for my family. He shown us perfect properties and he had a good manner. Very friendly and professional. When searching for a home for your family ask for Joseph. Not only did he take us on viewings he recommended Nikita the mortgage advisor. She was very professional and helped us understand our next steps. I would definitely recommend Beresford Adams itself and there staff.

Amy · 16 June 2020

★★★★★ 5/5

Google

What a fantastic company Beresford Adams, Mold is ! I have never before encountered such amazing teamwork in practice . The expertise and effort over and above the call of duty was brilliant when they were selling my house. They always made me feel I was their only customer - however busy they were! I would like to mention, in particular, Eira Boden, Beth (now in the Wrexham branch) Sam, Sian, Sarah and Brogan. All of them were SO helpful at every stage of the sale; extremely patient and hardworking especially when things were difficult; always friendly and smiling despite the difficulties encountered with the house. I recommend this staff very highly to anyone wanting exceptional service and experience when selling their property. Thank you Beresford Adams, Mold - you excelled yourselves !

Carolyn · 17 June 2018

★★★★★ 5/5

Google

My sales agent was Brogan Craine, she was amazing, proactive, creative, polite, courteous, always returned my calls and emails, stayed late to get the job done, went out of her way to get the sale exchanged. All in all she took the role of an estate agent to whole new level. As a property lawyer, for the past 30 years, I am used to dealing with agents and Brogan is definitely the best i have ever dealt with. Highly recommended, she's the best!

Jean · 17 June 2018

★★★★★ 5/5

Google

I recently had the pleasure of working with Beresford Adams in Mold/Wrexham and Bryn, and I couldn't be more satisfied with their service. From start to finish, the team was exceptional in handling my property. Every detail was catered for, making the entire process smooth and stress-free. They truly went above and beyond to ensure everything was taken care of, allowing me to relax and trust that my property was in good hands. I highly recommend their services to anyone looking for a hassle-free experience with top-notch professionals.

James · 16 September 2024

★★★★★ 5/5

Trustpilot

Many thanks to the Caernarfon Branch…

Many thanks to the Caernarfon Branch and in particular Rhian for dealing with our house sale efficiently and professionally, constantly updating us on progress. Many thanks once again.

DG · 24 October 2025

★★★★★ 5/5

Google

Katie in the Mold branch was so helpful and went the extra mile when I was selling my house. Nothing was too much trouble and I felt comfortable contacting the branch speaking to all agents. Communication was excellent throughout the whole process. Would highly recommend.

Jacqueline · 28 September 2025

★★★★★ 5/5

Google

Recently purchased a property via Beresford Adams, from the moment I called for the viewing, to the moment we got the keys it was the most straight forwards experience. Thanks to Cherry who kept us up to date, made sure everything moved smoothly and quickly, and was as up front and honest as possible from the get go.

Suzy · 17 April 2022

★★★★★ 5/5

Trustpilot

5 star recommendation

Very surprised at previous reviews. Martin and his team were great in the purchase of our house and the sale of our house. Vanessa and Stacey worked hard on our behalf in a very professional manner to a successful outcome. Seeing how they were when we bought a house gave us confidence to use them to sell our house. Always polite and friendly. Totally recommend Beresford Adams, thank you

Astec · 21 December 2023

★★★★★ 5/5

Google

Contacted all the local agents about my search in purchasing a property, most were less than interested as the property market is currently so hot. Only Beresford Adams were really committed in helping me in my search, always in regular contact and more than helpful. Special thanks to Joe, an amazing credit to their team. Happy to be buying with them.

Andrea · 16 June 2021

★★★★★ 5/5

Trustpilot

I recently sold my property through…Holywell

I recently sold my property through Beresford Adams at Holywell, as we all know it is a very stressful time, but was made easier by all the staff at the Holywell office, when a problem occurred is was quickly ironed out by a very professional team who were there to help you.

Robert · 24 March 2026