Every review we hold for the Mold office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy property was on the market for 1 week and the staff at beresford Adams mold sold it !
They were extremely professional from my initial enquiry through to finding a purchaser.
Their market skills , communication and customer service have been outstanding .I would highly recommend. Special thanks to Brogan , sian, joe and Sarah for making this a quick and easy process.
Maxine · 16 June 2020
Agent replied · 15 June 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 1/5
TrustpilotBeresford Adams (Holyhead branch)
Beresford Adams (Holyhead branch) marketed and attempted to sell me an unmortgageable property; and then left me high & dry with countless survey and legal fees to pay. The property had no leases, and was only ever a cash only purchase, that failed to be declared by the agent over an 11 month period of my attempting to purchase. No help. No support in the end, simply "we can't help you anymore; I think you are stuck really". A year, and a ton of money, into the £1000s wasted ! Wholly Unprofessional ! Worst Estate Agent ever !
Dr · 14 June 2025
★★★★★ 5/5
GoogleSophie was extremely helpful and a delight to deal with, she emailed the vendor regarding my husband’s credit check and convinced them that we would be good tenants.
Sophie is very friendly and made us feel very comfortable when showing us around the property, and she was very thorough when showing us around
I would definitely recommend Beresford Adams to my friends
Lesley Davies
Lesley · 17 June 2018
Agent replied · 15 June 2024
Hi Lesley
Thank you for taking the time to leave this review. It is great to hear that Sophie went the extra mile for you and I will make sure she gets this fed back to her as it sounds like she has earned those 5 stars!
Kind regards, Chris
★★★★★ 5/5
GoogleI am currently a tenant with Beresford Adams and cannot fault Josh and Annie’s professionalism and help to find me a new rental. They made the whole process as stress free as possible. Thank you.
Jacqueline · 28 September 2025
Agent replied · 27 December 2025
Thank you so much for your kind words! We are thrilled to hear that Josh and Annie were able to provide professional and stress-free assistance in finding your new rental. It's our goal to make the process as easy as possible for our tenants. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have to thank beresford Adams for sticking with me on buying a house and Joe who I spoke to was amazing also I would like to say a special thank you to Nikita salisbury for being amazing and helping us buy the property as we have had …
Leah · 17 April 2022
Agent replied · 15 June 2024
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleWhat a waste of time they didn't even show up or let us know o well lost a sale for us
Mat · 17 January 2026
Agent replied · 17 April 2026
Hello, I am sorry you feel this way please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI recently sold a property through the Beresford Adams Mold branch and would highly recommend the team. Both Sian and Cherry were friendly, efficient, responsive and able to assist with my queries. The whole team were fantastic throughout.
Lucy · 26 January 2025
★★★★★ 5/5
TrustpilotBangor lettings team
We spoke to the Bangor lettings team about renting out our property to tenants. I was so impressed when they visited I signed up straight away, and they listed it very quickly. Before I knew it there were 4 viewings booked, and a choice of two great tenants. Inventory was great and they whole setup very straightforward. I really feel like these are the right agents for being fair to both landlords and tenants. Matthew, Lauren and Helen were absolutely fantastic, and always happy to help. Very friendly and professional service from start to finish, and it was a real pleasure dealing with them. As I expand my property portfolio over the coming years Beresford Adams will definitely be my agents of choice.
Dr · 31 March 2022
★★★★★ 5/5
TrustpilotExcellent service
I am really pleased with the service we received from Beresford Adams (Mold) when purchasing our first home.Everyone I spoke to was very friendly & helpful.Joseph was dealing with our purchase and he was excellent from the start to finish, he constantly kept us updated as to what was going on and offered help in anyway he could. Joseph is very friendly,professional & approachable I would most definitely recommend him & the rest of the team at Beresford Adams Mold.Thank you allBrogan
Brogan · 3 March 2022
★★★★★ 5/5
TrustpilotWe received a fantastic service from…Beresford Adams
We received a fantastic service from Beresford Adams when buying our house. Aimee O'Neill (Beresford Adams Chester) was amazing. She was very knowledgeable, extremely efficient and it was very reassuring to have her there when we purchased our first home, as it was all very new to us! She promptly followed up our queries, found us fantastic mortgage and insurance offers and was a constant source of support and information throughout the whole process. Nothing was too much for her and no question was a silly one! Thank you Aimee. I would highly recommend Beresford Adams when buying or selling a house.
Laura · 15 January 2022
★★★★★ 5/5
GoogleGood service! Viewing booked with ease and moved in with ease.. thanks Bryn!
Jack · 16 September 2024
Agent replied · 25 August 2024
Thank you Jack for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDidn't end up putting in an offer for the house we saw (though we were close, we managed to find an even better one), but Joe was nothing but friendly and helpful the whole time. We've dealt with estate agents who almost seemed like they …
Mark · 17 April 2022
Agent replied · 15 June 2024
Thank you for your superb 5* review and your kind words which I have passed on to the Mold team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe would just like to say a big thank you to Joe and Sian at the Mold office who have been extremely helpful to us throughout the process of buying our new home. Nothing was ever too much trouble and we're alway responsive to us. Thanks again!PositiveResponsiveness, Professionalism
Kelly · 26 August 2021
Agent replied · 15 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCannot praise the team at the Mold branch enough. My house purchase took almost 5 months to complete due to unforeseen circumstances.
The team of Cherry, Sian and Joe were fantastic in their regular contact and updates throughout the very difficult period.
A five star service throughout.
Paul · 16 June 2021
Agent replied · 15 June 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 1/5
TrustpilotAs a buyer avoid at all cost as it is…
As a buyer avoid at all cost as it is waste of time and money. Llandudno branch
Sabina · 20 August 2026
★★★★★ 5/5
GoogleI have recently rented a property via Beresford Adams, Mold. Sophie Davies-Cooke and her team were absolutely brilliant. They gave me all the help, advice, and information I needed and it was not stressful at all. I am very happy with my new home. I would definitely recommend their services.
Gareth · 16 June 2020
Agent replied · 15 June 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 5/5
GoogleThis branch was brilliant at keeping us updated with any properties that were coming on the market.
We spoke to Joe mostly, and he was extremely helpful, as were all the team of who we were in contact with.
Chris · 16 June 2022
Agent replied · 15 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Googlegreat staff, great service and fantastic value for money. I was looked after by lettings manager Sophie Davies Cooke. Sophie went above and beyond to look after me, dealing with all queries I had swiftly, efficiently and always with a smile. I couldn't speak more highly of this branch.
Louise · 16 June 2020
Agent replied · 15 June 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GoogleRecently changed my mortgage through Nikita in Mold, I previous went through a broker 2 years ago as a first time buyer and felt the whole process extremely stressful. Nikita kept me at ease the whole time whilst saving me £65 a month and reducing my term. Would highly recommend.
Craig · 17 June 2019
Agent replied · 15 June 2024
Thank you Craig for your wonderful 5* review about our local Financial Advisor at Beresford Adams! It is great to read that you would highly recommend us and I will, of course, make sure you kind words are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleMy son has recently taken out a mortgage with Nikita in Beresford Adams Mold and I can’t recommend her enough! Nothing was too much trouble for her and she really went above and beyond helping him through his process. I would highly recommend her, thank you Nikita
Dawn · 16 June 2020
Agent replied · 15 June 2024
Thank you for your glowing 5* review of our local team. It is always great to read such positive comments from our clients. Kind regards, Scott
★★★★★ 1/5
TrustpilotRented from this company
Rented from this company, they were polite when taking deposits off me , however when I handed back the property, which was out of contract, they made me pay another months rent ?? (Notice) But I had already agreed with landlord ?Company were very slow in returning my deposits .. and ignored my e mails. I always paid my rent early and never had any issues. I certainly would not use a company with such ignorant staff again.Maybe just one office .. but never again
Charlie · 15 January 2019
★★★★★ 5/5
TrustpilotPurchase (Caernarfon)
Rhian & Mika (Caernarfon branch) helped guide me through some complexities purchasing a Grade 2 listed cottage with land. I greatly appreciated their professionalism, advice & communication - in particular keeping me informed during each step of the buying process. Highly recommend their services. Thank you so much!
Joanne · 16 October 2025
★★★★★ 5/5
GoogleExcellent service from the team in mold when we brought our house - in particular Brogan who couldn’t do enough for us. Would highly recommend to anyone looking to buy or let a property in the north wales region
Elisha · 16 June 2020
Agent replied · 15 June 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 5/5
GoogleThe. Team in Mold have been very helpful especially Sian, nothing has been too much trouble. She has been a 'Star' helping me through what at times has been very stressful assuring me she is with me all the way on the journey.
Carol · 17 June 2018
Agent replied · 15 June 2024
Thank you for this excellent 5 star review Carol! It is great to hear that Sian from the Beresford Adams team in Mold has been a star and helped you through the whole process! Best wishes, Maryjane.
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