Beresford Adams Holywell reviews

★★★★★ 5/5

Google

We just bought our house through Beresford Adams. Janice and Nicola were absolutely fantastic. They were extremely helpful and answered all the questions we had all the way through the process. Move in day was a particularly difficult day for us, we were moving 100 miles, we ran in to several long delays and didn't arrive until after the office closed. I was panicking, but Nicola was extremely kind, she calmed me down, reassured me that we would be able to work it out and then she even met us at the house long after she finished work to make sure we could get the keys to our new house. If we ever move house again, it will 100% be through Beresford Adams, as a direct result of how kind and helpful Janice and Nicola have been over the last 4 months.

Colleen · 15 July 2025

★★★★★ 5/5

Trustpilot

I recently sold my property through…Holywell

I recently sold my property through Beresford Adams at Holywell, as we all know it is a very stressful time, but was made easier by all the staff at the Holywell office, when a problem occurred is was quickly ironed out by a very professional team who were there to help you. Sale was completed in good time and I’m sure they helped it progress to the end with their professional services.

Robert · 24 March 2026

★★★★★ 5/5

Google

Katie was very helpful and supportive whilst trying to sell our house and was always able to provide any information we needed very quickly highly recommended 👍 …

Anja · 17 February 2026

★★★★★ 5/5

Google

The girls at Holywell branch where absolutely incredible! Made it so easy and explained everything thoroughly! I do want to give a special mention to Iwan who made it possible for us to get our 1st ever house eventhough we weren't in the ideal situation! And Laura who helped us in the very first instance! You are all amazing! Great company!

Joshua · 15 March 2025

★★★★★ 5/5

Google

We recently moved into the area and Nicola and the team were fantastic. If you want an agent that looks after you at every stage of the process and will go the extra mile, then these are the people for you.many thanks Chris and Louise.

Christopher · 6 August 2025

★★★★★ 5/5

Google

From the very first time I went into the shop, I was treated with respect, and a very knowledgeable team. All the staff are able to help with any issues, questions and have an abundance of information to help with the easy sale and purchase of a property. I would highly recommend Beresford Adams Holywell branch to anyone who may be considering selling or purchasing a property. Great team with a fantastic branch manager.

Helen · 17 January 2026

★★★★★ 5/5

Google

Went in on a Saturday to enquire about a property I wanted to view a young lady Katie helped me out made me feel so relaxed I was struggling as looking for a property after divorce was always daunting to me but she went above and beyond to make me feel relaxed and comfortable. Looking forward to working more with her in the future.

Naomi · 17 February 2026

★★★★★ 5/5

Google

We are thankful we had beresford adams holywell as our estate agents for our new home. They were always on the ball and happy to help whenever we had an inquiry or needed an update. We went with their in house mortgage broker, Hannah, who was extremely helpful and was there every step of the way. We couldn't be more greatful and appreciative for all of their support throughout the house buying process. We will definitely return to them for any mortgages and sales in the future.

Amber · 15 July 2025

★★★★★ 5/5

Google

The team were so helpful - especially Nicola. It was quite daunting as we were first time buyers but Nicola was so lovely, she knew exactly what we wanted and would recommend other properties she thought we would like . We were always kept up to date and had such an amazing experience buying our first house. Would definitely recommend :)

Emily · 19 May 2024

★★★★★ 5/5

Trustpilot

After putting our house on the market…

After putting our house on the market with a different estate agents and numerous viewings and very little feedback, we decided to move to Beresford Adam’s. Best decision we could have made. Jess showed potential buyers around and we had 3 offers in just over one week. Thanks Jess, we have now moved into our new home. Highly recommend Beresford Adam’s

Tracy · 29 June 2025

★★★★★ 1/5

Trustpilot

The landlords find tenants privately…

The landlords find tenants privately and rent through the agency, so unless you have connections in the agency there is no point of applying. The communication is absolutely non existent, every property I’ve applied to, I’ve been put on a ‘list’ to view the property 2 weeks later I’ve given them a call just to hear that the property has been let to other people, even though I was not informed that I wasn’t the only one on the list. I was actually told I was the first person on the list. When I confronted the lady on the phone about their communication she was absolutely disgusting and didn’t even apologise but gave me attitude about me not being the only one on the list. Never again!!!

Fi · 9 February 2026

★★★★★ 5/5

Google

In a house moving world of madness, medeocrity, built in delays and organisations working to SLA's and people not doing what they said, let alone when they said they would, Leanne and the team at this branch of Berefsord Adams have been brilliant at navigating our sale through them and emmensly helpful in the purchase of a new place even when it was with a different Agent. You can go and do it cheaper I'm sure but save yourself some hassle. I would highly reccomend using this branch as they really do make a diffierence with their knowledge and willingness to communicate with all parties and get things done.PositiveResponsiveness, Quality

Derrick · 15 June 2021

★★★★★ 5/5

Google

Great experience from the start. Leeanne mostly dealt with our case, and as fist time buyers, me and my wife both found the experience fairly stressful and confusing. Leeanne made things a lot clearer and simple for us and was always on hand to offer help and advice. Calls where always answered or returned in good time or, if Leeanne wasn’t around, someone else from the team would always be willing and able to help. We where always in regular contact and never left waiting or having to chase up information. The whole experience of buying our first house was made a lot easier with the help and support we received regularly from Leeanne and everyone else at Beresford Adams. We couldn’t ask for more. When we look to buy or sell in the future I would gladly use their services again.

MARCUS · 15 June 2021

★★★★★ 5/5

Google

Recently bought a house through beresford adams in holywell. Janice who looked after us from start to finish was brilliant and kept us upto date through the whole process. We also had our mortgage through hannah based in the same office who again was brilliant and kept us in the loop and worked hard to ensure we got our home. Would highly recomend this branch and for those worried about the process these wondeful people willl make it a breeze.

Adam · 26 January 2025

★★★★★ 1/5

Trustpilot

Terrible service - avoid at all costs.

Shocking company with no idea about the basics of customer service. They forgot about appointments, never called us back. We had to chase everything to be organised which made the final details before the move very last minute and very stressful. It was almost impossible to give them money! Today was the final straw when I was told we were lying about a piece of furniture they said they would have removed. Such a random incredibly weird thing to do and say. It is very difficult to deal with people who are terrible at their job, are rude, inefficient and liars. Being an estate agents is hardly rocket science so to get it this wrong really takes some work! If I was the landlord, I would be horrified at the way they deal with their tenants.

Giles · 7 November 2023

★★★★★ 5/5

Google

Had great service and communication from the Holywell branch of Beresford Adams when selling my late mother’s house. The advice from the start with the price right up to completion with coordinating with the buyers solicitors was spot on. A big thank you to Leeanne, who made sure the process went along smoothly, kept me updated and was on hand to answer my questions.

Ian · 15 June 2021

★★★★★ 5/5

Trustpilot

5 star recommendation

Very surprised at previous reviews. Martin and his team were great in the purchase of our house and the sale of our house. Vanessa and Stacey worked hard on our behalf in a very professional manner to a successful outcome. Seeing how they were when we bought a house gave us confidence to use them to sell our house. Always polite and friendly. Totally recommend Beresford Adams, thank you

Astec · 21 December 2023

★★★★★ 5/5

Trustpilot

We struck gold

We struck gold, when phoning Beresford Adams in mold .We asked for a viewing and the young lady we met was 5 Star, this being Our 4th apartment we viewed in this building She was informative, helpful, and above all Honest.We purchased on her overall sales. A true asset to any company .Thank you Bethan . Gwyn and Dorothy

Gwyn · 2 July 2024

★★★★★ 5/5

Google

We had a very positive, fast moving experience. The team in Holywell were always very helpful, patient and personable. Nothing was too much trouble, we would definitely recommend.

Linda · 19 May 2024

★★★★★ 5/5

Google

Well Laura the financial advice was brilliant when she sorted out my remortgage, I work funny hours and I was going to work at midnight most days so i was going to bed 4pm she did everything for me. Laura was very professional and I joy to deal with throughout the process excellent service, plus she sounded really nice to.

Scott · 17 April 2021

★★★★★ 5/5

Google

Sold my first house through Leeanne at Beresford Adams Holywell. Excellent service from the start - always kept me in the loop (even on her days off). The whole experience of selling the house was a lot easier with the support of Leeanne and the team.

Ryan · 17 April 2022

★★★★★ 1/5

Google

Made an appointment to view an empty property and the agent would meet us there. Over a few days I had two text messages (from a short code address that did not accept replies) confirming - including one at 07:34 on a Saturday. A further text message on the day asking me to confirm by phone, so I did. On arrival at the property five mins before the appointment, nobody there. Knocked on the door, nothing. Waited for fifteen minutes, nothing. Phoned the office several times, nothing but a message effectively saying "we're too busy to answer" and not accepting messages. Gave up and left. On contacting them later rather than an apology they suggested I'd gone to the wrong property. I can't even process this. Absolutely clueless and completely unacceptable. If you are selling a property you might want to think of other estate agents in the area. By the way, I WAS at the correct property!

Tim · 20 May 2023

★★★★★ 1/5

Trustpilot

As a buyer avoid at all cost as it is…

As a buyer avoid at all cost as it is waste of time and money. Llandudno branch

Sabina · 20 August 2026

★★★★★ 1/5

Trustpilot

Might as well DIY then this company

Appaling communication. Listed incorrectly Lost key. 1 star is generous. Plenty of better competent and motivated agents around. You may as will DIY

Helen · 9 June 2026