Beresford Adams Holywell reviews

★★★★★ 1/5

Trustpilot

Might as well DIY then this company

Appaling communication. Listed incorrectly Lost key. 1 star is generous. Plenty of better competent and motivated agents around. You may as will DIY

Helen · 9 June 2026

★★★★★ 1/5

Trustpilot

If I could put a 0 star I would

If I could put a 0 star I would! DO NOT rent from this company, I rented a house for 6 months, I changed the flooring from old grubby carpet to brand new herringbone flooring, I also changed the old grubby grey carpet to brand new cream carpet. When I entered the properly it was full of ants which is why I took the flooring up, I rented this properly for 6 moths, the day I gave my notice in I asked Jamie if he would like me to change the flooring back to how it organially was, he told me that it should be fine. 3 days before I vacated I had a email to say the landlord wanted it back to normal, on a Friday evening! This left me no time to rectify the situation, I vacated the properly and had emails from Ellie telling me that the property was in perfect shape! I then a few weeks later recieved a claim against me saying that I owed £1700 in damages! They have refused to admit that they told me it would be ok, and refused to admit any responsibility on their behalf! It is an unprofessional untrustworthy company, they do nothing to help tenants, and they just want your money! The communication between the staff is shocking! Do not trust them, do not rent from them! Unless you want to be stung and treated like an idiot.

Abby · 2 November 2024

★★★★★ 5/5

Google

Fantastic knowledgeable team,would definetly reccomend.

Scott · 17 February 2026

★★★★★ 1/5

Trustpilot

Rented from this company

Rented from this company, they were polite when taking deposits off me , however when I handed back the property, which was out of contract, they made me pay another months rent ?? (Notice) But I had already agreed with landlord ?Company were very slow in returning my deposits .. and ignored my e mails. I always paid my rent early and never had any issues. I certainly would not use a company with such ignorant staff again.Maybe just one office .. but never again

Charlie · 15 January 2019

★★★★★ 5/5

Google

Had a really professional service form Leanne at Beresford Adams. Have also worked with Iwan in the past as well and both experiences were very positive. They are a very polite, professional and prompt team. Good communication, and no hold …

CeeDubYa · 17 April 2021

★★★★★ 5/5

Google

Great service and very knowledgeable, Nicola, Janice, and the rest of the team were happy to answer all my questions and helped me purchase my dream home.

Lisa · 15 July 2025

★★★★★ 5/5

Google

Christine and Laura were perfect. Absolutely zero problems. Very helpful, quick to respond, nothing was too much of a problem despite my own ignorance. My mortgage and buildings insurance went through smoothly with no issues. Thank you!

Dan · 17 April 2021

★★★★★ 5/5

Google

Excellent service from Leanne at Beresford Adams Holywell! Leanne was completely professional and kept regularly in contact throughout the process. The purchase of our new home was incredibly stressful with it taking much longer than …

Mollie · 17 April 2021

★★★★★ 1/5

Trustpilot

Unfair business practice - Llandudno

My last correspondence with this so called agency, as respond for the appeal: Thank you for investigating my appeal. I appreciate your efforts. However, I must clarify two points. First, the brochure was from Beresford Adams, received at their Llandudno office. Second, the facts in your investigation seem skewed in favor of the agency. This issue should be addressed by the relevant authorities. Additionally, your explanation contains logical inconsistencies. You state that the property was not shown by Beresford Adams, yet the seller instructed me to contact your agency regarding the sale. This raises questions about the transparency and integrity of the transaction. I believe this situation is a professional scam benefiting unscrupulous individuals within the agency. I will escalate this issue to the highest levels, including regulatory bodies and consumer protection agencies, to ensure this "white-collar" scam is thoroughly investigated and appropriate actions are taken. I am deeply disappointed and frustrated with the entire process. The time, effort, and trust I invested in expecting a professional service have been utterly wasted. The emotional and practical toll this ordeal has taken on me is significant and deeply regrettable. Consequently, I will leave the lowest possible ratings for the agency and highlight the lack of transparency in high-value transactions at every opportunity. I am committed to preventing such unethical practices in our region and hope no other customers will experience a similar situation. I will escalate my appeal against your decision and will not rest until this matter is resolved fairly and justly.

Krzysztof · 26 June 2024

★★★★★ 5/5

Google

Beresford Adams had two viewings lined up for the property before it even went live on the market. Leeanne Jones dealt with the sale and was endlessly helpful, responding to emails and calls promptly and even out of hours. She gave us confidence about the intentions of the buyer from the outset, identifying her correctly as a genuine purchaser, and the offer was accepted the day the house went on sale. Leanne thereafter dealt with the various parties involved in the transaction on our behalf quickly and always to our satisfaction. And importantly she was personable, polite and patient. She is clearly in the right job! We would have no hesitation in recommending her and her colleagues at the Holywell branch.PositiveResponsiveness, Quality, Professionalism, Value

Nan · 28 August 2021

★★★★★ 1/5

Trustpilot

We had an appointment booked with…

We had an appointment booked with Llandudno branch today and an hour before they call to say is there any point in attending. It had been on the market 2 years ago but I explained we’d had new floors and wardrobes. The manager said it would help her agents time if she didn’t have to attend. I was flabbergasted. She told me I was rude and shouting but I didn’t raise my voice at all. The woman was rude patronising and couldn’t be bothered coming out. Outrageous! I’m not received this company is poorly reviewed.

D · 12 June 2024

★★★★★ 1/5

Trustpilot

Council Tax Band is "TBC"

Council Tax Band is "TBC" What is the point of Rightmove having a slot for the Council Tax if Beresford Adams are incapable of detailing it? This isn't on one or two properties that might be up for review, it's them all!

Uncle · 3 November 2023

★★★★★ 1/5

Google

AVOID!! REALLY unprofessional service, antagonistic staff made the whole process miserable. One day they ignore you, the next they demand everything from you at once. I will never recommend the Holywell branch to anyone.

Dion · 20 November 2024

★★★★★ 5/5

Google

Thk u so much Janice all her staff fr Beresford Adams Holywell cudnt got over the line without ur help Thk u so much ❤️❤️❤️❤️

Stephen · 20 March 2025

★★★★★ 1/5

Trustpilot

Awful. Avoid.

Awful. I have been in the rental market for a good while but haven't come across a letting agent quite as unprofessional as this company. I have been without hot water for nearly 7 weeks at the time of writing this and they don't seem to care at all. As well as this it was lucky I found a note from the previous tenant explaining where the water valves and fuses were etc because the letting agent didn't have a clue. Very, very disappointed.

Luke · 27 September 2023

★★★★★ 5/5

Google

Leeanne was brilliant she kept me going through a very long purchase. Always cheerful and very professional. Thank you Leeanne, you are a star!

Kim · 15 June 2020

★★★★★ 5/5

Google

Fantastic service from the team at Beresford Adams Holywell. Kept me well informed throughout a daunting process of purchasing my first home and were always on hand if I wanted another viewing to measure up etc.

Stephen · 19 May 2024

★★★★★ 1/5

Trustpilot

shame I can't leave one star

shame I can't leave one star. rented a property from them Anglesey Branch, property management team are rude and hopeless, roof has leaked since October last year and I mean properly leaked, place is damp and rotten throughout. extensive damp and mould issues, we have been ignored and left to suffer. moving out soon thank god. Landlord who lives out the country is besides himself with how bad the property has been allowed to become under beresfords care, it needs thousands to be repaired. we've lost huge amounts of personal belongings from the leak and damp. grateful to be leaving, but leaving out of pocket and without a lot of personal items due to them being damaged.

Ceri · 16 August 2023

★★★★★ 5/5

Google

All the girls at the office were amazing. thanks so much to Leanne,Lisa,Janice and Heather for helping me get to the completion today...

Emma · 16 June 2019

★★★★★ 5/5

Trustpilot

House purchase

Many thanks to Alecia, professional and polite at every step Kelvyn

MR · 26 July 2024

★★★★★ 1/5

Trustpilot

Holywell branch

Holywell branch - avoid!!At the end of Feb 2021 I put an offer on the house in Bagillt for the price of 227,000.00. After reaching the point of 3/4 of conveyancing process we were told the price changed to 260,000.00 (9,5 months later!). As we were using Help To Buy scheme this fell out of the cap so we were left with no choice but dropping the deal. The price was not negotiable. Until today nobody knows when the house will be ready for completion (maybe Easter 2022) even if in Feb 2021 we were buying not the plot, but the standing house! The contractors changed during this 9,5 month ordeal and developers were very hard to reach and communicate. I was involved in never ending chain of people to finally get to the developer's chasing team who dependant of who you dealt with were trying to help or not. Developers are Quatrefoil just so you know - please avoid.Clearly mistake of the branch left me with ongoing stress for 9,5 months, submitting mortgage offer twice (losing credit score) and bills to pay (valuation fees, lawyers). I cannot stress how much we lost by dealing with this company. Please don't make this mistake.

Emilia · 8 December 2021

★★★★★ 5/5

Google

Leeanne and the gang at Beresford Adams Estate Agents on Holywell High Street have been absolutely fabulous, from start to finish. They made it easy to buy my house, went out of their way to help and gave consistent excellent advice. Would highly recommend using them when selling or buying a property.

Karen · 28 August 2020

★★★★★ 5/5

Google

Leeanne and the gang at Beresford Adams Estate Agents on Holywell High Street have been absolutely fabulous, from start to finish. They made it easy to buy my house, went out of their way to help and gave consistent excellent advice. Would highly recommend using them when selling or buying a property.

Karen · 15 June 2020

★★★★★ 5/5

Google

Excellent team providing first rate service. Friendly, efficient and highly professional. They all work really hard on your behalf and Nicola in particular was superb. Can't rate them highly enough

Shaun · 20 May 2023