Every review we hold for the Porthmadog office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAbsolute godsend, me and my mum went in to the estate agent, thinking of moving to Wales from Manchester, Julie went far and beyond to help us with what we are looking for, she welcomed us, friendly and polite all the way. Always a quick response if we had emailed the office, always communicated with us, via text email and phone call. Shona was also friendly and polite, both Julie and Shona made conversation. Thank you both so much to you both for everything you are doing.
Lyndsey · 22 May 2025
Agent replied · 17 June 2025
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you to all the team at Porthmadog especially Julie whom was present on the first viewing, negotiating when making an offer, through to handing me the keys to my dream cottage… and all inbetween. Julie went above and beyond accompanying and enabling entry at short notice for tradesman to quote for work bought up on survey, answering queries. She was professional, patient and compassionate when I called in tears, when it all got too much. She also communicated with both solicitors keeping both myself and seller up to date with the sale. Thank you Julie Claire and Steve
T · 13 February 2025
Agent replied · 26 April 2025
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWell what can I say - if I could rate the Porthmadog 11 out of ten I would. My Mum sold her house in August last year but due to problems which had nothing to do with the estate agents, didn’t move until March this year. It was an extremely stressful time for us all but Claire, Steve, Helen and Hannah went above and beyond with their service. Such kind and thoughtful people throughout the whole period and I cannot thank them enough and would highly recommend them to anyone selling or buying a house. If only more businesses provided such a wonderful service!
Angela · 26 April 2024
Agent replied · 12 June 2024
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
★★★★★ 5/5
TrustpilotHighly Recommend Beresford Adams Wrexham
From start to finish, Beresford Adams Wrexham, made the whole selling & buying so straightforward. Alecia was fantastic. Always in touch, never missed a beat. We were made to feel no.1 clients. Such a smooth journey in what can be a stressful one. Can not recommend Beresford Adams enough. Alecia, you are a star 🌟 Thank you 😊
Jennifer · 9 October 2025
★★★★★ 5/5
GoogleCan't thank Steve at Beresford Adams enough. Without his patience, excellent communication skills and attention to detail our sale would not have gone through. Super team there, always do what they promise and get back to you when they say they will. They're always prepared to go the extra mile for their clients.
Elaine · 28 October 2024
Agent replied · 25 October 2024
Hi Elaine,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Steve and the team provided such excellent service and went the extra mile for you.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotIve had nothing but positivity and…
Ive had nothing but positivity and support from the team in North Wales, particularly Lisa and Sam who go beyond expectations to support your process in finding a property. My search is still ongoing and I have been in contact with other local estate agents who do not seem to put this much effort in. Thank you all for supporting this tough process
Customer · 30 May 2025
★★★★★ 1/5
TrustpilotThe landlords find tenants privately…
The landlords find tenants privately and rent through the agency, so unless you have connections in the agency there is no point of applying. The communication is absolutely non existent, every property I’ve applied to, I’ve been put on a ‘list’ to view the property 2 weeks later I’ve given them a call just to hear that the property has been let to other people, even though I was not informed that I wasn’t the only one on the list. I was actually told I was the first person on the list. When I confronted the lady on the phone about their communication she was absolutely disgusting and didn’t even apologise but gave me attitude about me not being the only one on the list. Never again!!!
Fi · 9 February 2026
★★★★★ 5/5
GoogleThank you to Steve, Claire and the team at Beresford Adams. Our house sale went through very smoothly and we were kept updated after each viewing too. Viewing figures were more than we expected. The marketing literature was great with both paper marketing and web marketing information readily available and plentiful.
Debbie · 26 April 2024
Agent replied · 12 June 2024
Thank you Debbie ONeill for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotAmazing!
Well what can I say - if I could rate the Porthmadog 11 out of ten I would. My Mum sold her house in August last year but due to problems which had nothing to do with the estate agents, didn’t move until March this year. It was an extremely stressful time for us all but Claire, Steve, Helen and Hannah went above and beyond with their service. Such kind and thoughtful people throughout the whole period and I cannot thank them enough and would highly recommend them to anyone selling or buying a house. If only more businesses provided such a wonderful service!
Mrs · 4 April 2024
★★★★★ 5/5
TrustpilotAmazing!
Well what can I say - if I could rate the Porthmadog 11 out of ten I would. My Mum sold her house in August last year but due to problems which had nothing to do with the estate agents, didn’t move until March this year. It was an extremely stressful time for us all but Claire, Steve, Helen and Hannah went above and beyond with their service. Such kind and thoughtful people throughout the whole period and I cannot thank them enough and would highly recommend them to anyone selling or buying a house. If only more businesses provided such a wonderful service!
Mrs · 4 April 2024
★★★★★ 5/5
GoogleWe were very happy with the service provided by Beresford Adams at Porthmadog when purchasing a house near Criccieth. We were allowed to view the house a number of times at short notice and they were always obliging and efficient. They provided guidance for an appropriate offer and during the conveyancing process Steven promptly followed up any queries with the vendors and their solicitors. It was reassuring to have Steven's support for what became a protracted process in the latter stages not helped by our conveyancing solicitors inefficiency. We highly recommend Beresford Adams and Steven Smith in particular.
Jenny · 19 May 2024
Agent replied · 12 June 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been searching for a holiday property in Beddgelert, and noticed 3 within our budget.
We stayed in one of them as guests and dropped it very quickly, while the 2 others were promoted by Beresford Adams. Concentrating on one, we contacted Steven Smith, who arranged a viewing in between lets. We found our dream, the decision was made on the spot and within 48 hours we handed our initial offer, competing with an offer of a counter buyer.
Steven and all other team members kept us informed, updated and helped us in the process of getting to the "STC" status, where our solicitors came into acting.
It took a while...but the dream has come true.
All done, Well done and thank you very much.
Oren · 26 April 2024
Agent replied · 12 June 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Trustpilot5 star recommendation
Very surprised at previous reviews. Martin and his team were great in the purchase of our house and the sale of our house. Vanessa and Stacey worked hard on our behalf in a very professional manner to a successful outcome. Seeing how they were when we bought a house gave us confidence to use them to sell our house. Always polite and friendly. Totally recommend Beresford Adams, thank you
Astec · 21 December 2023
★★★★★ 5/5
TrustpilotI recently sold my property through…Holywell
I recently sold my property through Beresford Adams at Holywell, as we all know it is a very stressful time, but was made easier by all the staff at the Holywell office, when a problem occurred is was quickly ironed out by a very professional team who were there to help you.
Robert · 24 March 2026
★★★★★ 5/5
GoogleVery professional and thorough service from the team, with big thanks to Paul the mortgage consultant. From initial inquiry about getting a mortgage through to actual completion of house sale took only 6 weeks. Must be a record. I would totally recommend Paul to anyone enquiring about a mortgage.
David · 16 April 2022
Agent replied · 12 June 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotBangor lettings team
We spoke to the Bangor lettings team about renting out our property to tenants. I was so impressed when they visited I signed up straight away, and they listed it very quickly. Before I knew it there were 4 viewings booked, and a choice of two great tenants. Inventory was great and they whole setup very straightforward. I really feel like these are the right agents for being fair to both landlords and tenants. Matthew, Lauren and Helen were absolutely fantastic, and always happy to help. Very friendly and professional service from start to finish, and it was a real pleasure dealing with them. As I expand my property portfolio over the coming years Beresford Adams will definitely be my agents of choice.
Dr · 31 March 2022
★★★★★ 5/5
TrustpilotWe received a fantastic service from…Beresford Adams
We received a fantastic service from Beresford Adams when buying our house. Aimee O'Neill (Beresford Adams Chester) was amazing. She was very knowledgeable, extremely efficient and it was very reassuring to have her there when we purchased our first home, as it was all very new to us! She promptly followed up our queries, found us fantastic mortgage and insurance offers and was a constant source of support and information throughout the whole process. Nothing was too much for her and no question was a silly one! Thank you Aimee. I would highly recommend Beresford Adams when buying or selling a house.
Laura · 15 January 2022
★★★★★ 1/5
TrustpilotAs a buyer avoid at all cost as it is…
As a buyer avoid at all cost as it is waste of time and money. Llandudno branch
Sabina · 20 August 2026
★★★★★ 5/5
GoogleSteven, our Sales Negotiator found our perfect home. We were always impressed with Beresford Adams' services, keeping us up to date with properties he felt we may want to view.
Elena · 30 June 2025
Agent replied · 19 May 2025
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotRented from this company
Rented from this company, they were polite when taking deposits off me , however when I handed back the property, which was out of contract, they made me pay another months rent ?? (Notice) But I had already agreed with landlord ?Company were very slow in returning my deposits .. and ignored my e mails. I always paid my rent early and never had any issues. I certainly would not use a company with such ignorant staff again.Maybe just one office .. but never again
Charlie · 15 January 2019
★★★★★ 1/5
TrustpilotWe had an appointment booked with…
We had an appointment booked with Llandudno branch today and an hour before they call to say is there any point in attending. It had been on the market 2 years ago but I explained we’d had new floors and wardrobes. The manager said it would help her agents time if she didn’t have to attend. I was flabbergasted. She told me I was rude and shouting but I didn’t raise my voice at all. The woman was rude patronising and couldn’t be bothered coming out. Outrageous! I’m not received this company is poorly reviewed.
D · 12 June 2024
★★★★★ 5/5
TrustpilotAfter putting our house on the market…
After putting our house on the market with a different estate agents and numerous viewings and very little feedback, we decided to move to Beresford Adam’s. Best decision we could have made. Jess showed potential buyers around and we had 3 offers in just over one week.
Tracy · 29 June 2025
★★★★★ 1/5
GoogleWe have contacted Countrywide and have been offered £100. This is considered sufficient compensation for a complete lack of service and refusal to market our land which is near Porthmadog. Disappointing service to say the least. Breach of contract which Beresford Adams seem to take so lightly as to make a mockery of the sales process. AVOID.
Janet · 20 May 2023
Agent replied · 12 June 2024
Hello Janet, we're naturally sorry for any disappointment brought about by this situation. As you know we have responded separately to your concerns and explained our reasons for not being able to assist on this occasion. I hope you can understand these decisions are not taken lightly, particularly when it is felt customer expectation cannot be met as every effort is made to try to accommodate the needs of our customers. In the end we believe this was the only way forward and in the best interests of all concerned. We wish you both the very best with the sale of your land and thank you for taking the time to leave this feedback. Kind regards, Graham, Customer Relations
★★★★★ 5/5
GoogleSteven, our Sales Negotiator found our perfect home. We were always impressed with Beresford Adams' services, keeping us up to date with properties he felt we may want to view. Now I'm working here and can see why they're good. Feel very privileged to be part of the Connells team
Helen · 15 November 2023
Agent replied · 12 June 2024
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
