Trusted Agent profile · Porthmadog
★★★★★
76 reviews across 2 platforms
148 High Street, Porthmadog, LL49 9NU
Beresford Adams's office in Porthmadog, at 148 High Street, is rated 3.4 out of 5 across 76 reviews on two platforms, including 16 Google reviews rated 4.5.
Every review we hold for the Porthmadog office, from every platform, shown as written. First names only.
5/5
GoogleSteven, our Sales Negotiator found our perfect home. We were always impressed with Beresford Adams' services, keeping us up to date with properties he felt we may want to view.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotMight as well DIY then this company
Appaling communication. Listed incorrectly Lost key. 1 star is generous. Plenty of better competent and motivated agents around. You may as will DIY
1/5
TrustpilotIf I could put a 0 star I would
If I could put a 0 star I would! DO NOT rent from this company, I rented a house for 6 months, I changed the flooring from old grubby carpet to brand new herringbone flooring, I also changed the old grubby grey carpet to brand new cream carpet. When I entered the properly it was full of ants which is why I took the flooring up, I rented this properly for 6 moths, the day I gave my notice in I asked Jamie if he would like me to change the flooring back to how it organially was, he told me that it should be fine. 3 days before I vacated I had a email to say the landlord wanted it back to normal, on a Friday evening! This left me no time to rectify the situation, I vacated the properly and had emails from Ellie telling me that the property was in perfect shape! I then a few weeks later recieved a claim against me saying that I owed £1700 in damages! They have refused to admit that they told me it would be ok, and refused to admit any responsibility on their behalf! It is an unprofessional untrustworthy company, they do nothing to help tenants, and they just want your money! The communication between the staff is shocking! Do not trust them, do not rent from them! Unless you want to be stung and treated like an idiot.
1/5
TrustpilotRented from this company
Rented from this company, they were polite when taking deposits off me , however when I handed back the property, which was out of contract, they made me pay another months rent ?? (Notice) But I had already agreed with landlord ?Company were very slow in returning my deposits .. and ignored my e mails. I always paid my rent early and never had any issues. I certainly would not use a company with such ignorant staff again.Maybe just one office .. but never again
5/5
TrustpilotBuying a house it’s was the greatest…
Buying a house it’s was the greatest pleasure dealing with Zoe and Cary’s they were so understanding and dealt with everything they possibly could speaking with our solicitor secretary on our behalf etc . I would give a ten star rating if possible thank you come and Cary’s and the rest of the team at Colwyn bay office Regards Mark and gill
1/5
TrustpilotUnfair business practice - Llandudno
My last correspondence with this so called agency, as respond for the appeal: Thank you for investigating my appeal. I appreciate your efforts. However, I must clarify two points. First, the brochure was from Beresford Adams, received at their Llandudno office. Second, the facts in your investigation seem skewed in favor of the agency. This issue should be addressed by the relevant authorities. Additionally, your explanation contains logical inconsistencies. You state that the property was not shown by Beresford Adams, yet the seller instructed me to contact your agency regarding the sale. This raises questions about the transparency and integrity of the transaction. I believe this situation is a professional scam benefiting unscrupulous individuals within the agency. I will escalate this issue to the highest levels, including regulatory bodies and consumer protection agencies, to ensure this "white-collar" scam is thoroughly investigated and appropriate actions are taken. I am deeply disappointed and frustrated with the entire process. The time, effort, and trust I invested in expecting a professional service have been utterly wasted. The emotional and practical toll this ordeal has taken on me is significant and deeply regrettable. Consequently, I will leave the lowest possible ratings for the agency and highlight the lack of transparency in high-value transactions at every opportunity. I am committed to preventing such unethical practices in our region and hope no other customers will experience a similar situation. I will escalate my appeal against your decision and will not rest until this matter is resolved fairly and justly.
1/5
TrustpilotWe had an appointment booked with…
We had an appointment booked with Llandudno branch today and an hour before they call to say is there any point in attending. It had been on the market 2 years ago but I explained we’d had new floors and wardrobes. The manager said it would help her agents time if she didn’t have to attend. I was flabbergasted. She told me I was rude and shouting but I didn’t raise my voice at all. The woman was rude patronising and couldn’t be bothered coming out. Outrageous! I’m not received this company is poorly reviewed.
1/5
TrustpilotCouncil Tax Band is "TBC"
Council Tax Band is "TBC" What is the point of Rightmove having a slot for the Council Tax if Beresford Adams are incapable of detailing it? This isn't on one or two properties that might be up for review, it's them all!
5/5
TrustpilotPrestatyn Beresford Adams
Prestatyn Beresford Adams have been excellent dealing with the sale of our Mothers house. Professional, helpful and friendly throughout.
1/5
GoogleWe have contacted Countrywide and have been offered £100. This is considered sufficient compensation for a complete lack of service and refusal to market our land which is near Porthmadog. Disappointing service to say the least. Breach of contract which Beresford Adams seem to take so lightly as to make a mockery of the sales process. AVOID.
Hello Janet, we're naturally sorry for any disappointment brought about by this situation. As you know we have responded separately to your concerns and explained our reasons for not being able to assist on this occasion. I hope you can understand these decisions are not taken lightly, particularly when it is felt customer expectation cannot be met as every effort is made to try to accommodate the needs of our customers. In the end we believe this was the only way forward and in the best interests of all concerned. We wish you both the very best with the sale of your land and thank you for taking the time to leave this feedback. Kind regards, Graham, Customer Relations
5/5
GoogleSteven, our Sales Negotiator found our perfect home. We were always impressed with Beresford Adams' services, keeping us up to date with properties he felt we may want to view. Now I'm working here and can see why they're good. Feel very privileged to be part of the Connells team
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAwful. Avoid.
Awful. I have been in the rental market for a good while but haven't come across a letting agent quite as unprofessional as this company. I have been without hot water for nearly 7 weeks at the time of writing this and they don't seem to care at all. As well as this it was lucky I found a note from the previous tenant explaining where the water valves and fuses were etc because the letting agent didn't have a clue. Very, very disappointed.
1/5
TrustpilotWhen viewing a cottage the agent told…
When viewing a cottage the agent told us that the log burner was working! and that there was a parking space for one vehicle at the rear of the cottage. We went ahead and purchased the house. I went to pick up the keys from the Colwyn Bay office as agreed to be told the house was still occupied,and I’d have to go back the next day, I found the agent very abrupt and rather rude! When we finally got into the house the vendors had left a huge wardrobe in a bedroom, the log burner was in disrepair and obviously not been used for years! The car space at the rear of the house was only suitable for a very small vehicle. I contacted the office regarding the wardrobe the vendor had kindly left us with, the advisor wasn’t interest at all.. told me to take the matter up with a solicitor, although I hadn’t signed any agreements to have the wardrobe. I feel that Beresford Adams are only look after the vendors interests and needs,the customers service is extremely poor I won’t be recommending this estate agent and I wouldn’t view/sell a house through them again.
1/5
Trustpilotshame I can't leave one star
shame I can't leave one star. rented a property from them Anglesey Branch, property management team are rude and hopeless, roof has leaked since October last year and I mean properly leaked, place is damp and rotten throughout. extensive damp and mould issues, we have been ignored and left to suffer. moving out soon thank god. Landlord who lives out the country is besides himself with how bad the property has been allowed to become under beresfords care, it needs thousands to be repaired. we've lost huge amounts of personal belongings from the leak and damp. grateful to be leaving, but leaving out of pocket and without a lot of personal items due to them being damaged.
5/5
TrustpilotHouse purchase
Many thanks to Alecia, professional and polite at every step Kelvyn
5/5
TrustpilotMaking retirement dream come true
We had registered our name with several Estate Agents in North Wales as we were looking to retire to the area and had been unable to find anywhere. Steve at Beresford Adams Porthmadog, called us to say he had a new property on the market which 'ticked all our boxes'. We travelled up from Kent that weekend, viewed the property and fell in love with it. The team at Porthmadog set all the wheels in motion, and we have now been living here for nearly a month. Thank you to all the friendly and helpful staff at Porthmadog.
1/5
TrustpilotMismanagement cost me significantly
I used Beresford Adams in Chester as a landlord. I really cant think of anything that they did right to be honest. Cost me significantly at check out times due to them forgetting what was supposed to be checked and photographed. Forgot I had a garden (!) and cost me over 200 pounds to fix it which the tenant should have been liable for according to the contract.Never carried out mid term inspections which got worse with covid as they took advantage of the situation to do no checks at all. Paid them for full management but constantly had to carry out the services myself which I paid them for.Went into the office one day to ask for all of the keys back. I had never met anyone who was in the office that day and they handed them over to me without asking my name or for ID!In the end I asked them to reimburse me for all of the money I incurred during the final check out and they never even called me back after trying for months. My only course of action will now be small claims court.Disaster of a company. Please use any other agent in Chester, there are plenty to choose from.
1/5
TrustpilotHolywell branch
Holywell branch - avoid!!At the end of Feb 2021 I put an offer on the house in Bagillt for the price of 227,000.00. After reaching the point of 3/4 of conveyancing process we were told the price changed to 260,000.00 (9,5 months later!). As we were using Help To Buy scheme this fell out of the cap so we were left with no choice but dropping the deal. The price was not negotiable. Until today nobody knows when the house will be ready for completion (maybe Easter 2022) even if in Feb 2021 we were buying not the plot, but the standing house! The contractors changed during this 9,5 month ordeal and developers were very hard to reach and communicate. I was involved in never ending chain of people to finally get to the developer's chasing team who dependant of who you dealt with were trying to help or not. Developers are Quatrefoil just so you know - please avoid.Clearly mistake of the branch left me with ongoing stress for 9,5 months, submitting mortgage offer twice (losing credit score) and bills to pay (valuation fees, lawyers). I cannot stress how much we lost by dealing with this company. Please don't make this mistake.
2/5
TrustpilotIt’s only an estate agent
It’s only an estate agent, so most peeps know only too well what to expect. As a landlord, the pros are; large chain owned by countrywide, giving many branches and “long arms”. They will offer all services, at a cost, for the “amateur” landlord. They will attempt to make landlords feel financially secure in the business venture of letting. As a landlord, the cons are you are likely to be “misled” as to exactly what services have actually been carried out, you will not be given correct feedback regarding prospective tenants, and existing tenants actions, and are reliant on rent payment being passed on accurately and promptly.As a tenant, the pros are generally no better and no worse than any other estate agent. Like banks, internet providers and mobile phone networks, they all operate under the same business conditions and have very little difference to offer a consumer or customer. The multi occupancy building I have a flat in has suffered from several years of catastrophically bad tenancy offers from the Colwyn Bay branch resulting in multiple police attendances; charges of drug supply and prostitution and breaches of the peace resulting in mass evictions. Very recently the occupants of the ground floor flat beneath mine moved out in the middle of the night. Presumably “a runner”; and further evidence of the lack of skill, or care, displayed by Ber. Adams during the new tenant selection procedure; that they doubtless boast to the land lord about. In some sort of bizarre attempt to attract even less desirable new tenants, the flat is now being offered as “Zero deposit available”. I have needed to communicate with a Ber. Adams employee regarding faults and repairs required in my flat. Not only was this employee unable to clearly understand and co-ordinate this situation; but seems to have recently received a promotion. The latest act from this person was to inform me of an upcoming inspection of the flat. An appointment was arranged, no one came, I emailed the employee; and was not replied to by either phone or email. The phone line to the B.A. office is unmanned.
1/5
TrustpilotPoor attitude.
I have been trying to set up an appointment to view a property. My time is limited due to work and childcare commitments, I made this clear from the outset and told them when I could make myself available. In spite of this they kept offering me times I couldn't make and then called me obstructive! Really poor attitude from the call handler from the office covering Holywell.
1/5
TrustpilotWaste of time and money.. useless
Constantly chasing them up when putting myself and my partners house up for sale. So many mistakes made with the listing. Takes around a week and a half to get an answer and they’ll say they’ll call you back with an update (which they don’t). Also failed to inform me on some of the buyers queries. Honestly wasted so much money. I suggest you find an agent who is more organised. This was for the Wales/Chester branch.
5/5
GoogleFriendly, professional staff who went the extra mile for us, would highly recommend
paul cuffling thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotConmen and Scammers
Tried to buy a house from the Ruthin Wales branch. It had been on the market for over a year and was a real dump. It was in a forest so not a sort after property. As soon as we went to see it we liked it. We put an offer in. A day later we were locked in a bidding war with another couple who were desperate to buy it (ha, ha). They wanted us to submit final offer sealed bids. We decided not to increase our offer. 2 days later I received a letter from them to say our offer had been declined. They then phoned about a week later. And said we have good news. I said what are you talking about I thought we has lost the house? No they said the other couple have pulled out and the sellers have decided to accept your offer! No thanks I said. So from having no buyers for over a year in the space of a week this lost had lost two buyers.Of course the other buyer never existed. They made it all up. It was all a pack of lies to con more money out of us. They should be black listed as being conmen. Also be aware their so called financial advisor who is based at another branch is a major part of the scam. He should be reported too for proffesional misconduct.
5/5
TrustpilotFriendly helpful
Friendly helpful and answered all questions professionally
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Beresford Adams's Porthmadog office has 76 reviews across two platforms: 16 on Google, 60 on Trustpilot (across the whole business).
Beresford Adams Porthmadog is rated 3.4 out of 5 across all 76 reviews, and 4.5 out of 5 on Google from 16 reviews.
Beresford Adams Porthmadog, 148 High Street, Porthmadog, LL49 9NU.
