Newest first, from every platform, with the office each review is about. First names only.
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5/5
Googlewhile moving from our old property to a new one jamie helped us with everything and went above and beyond for us to make sure we had everything we needed. really appreciate the massive help, thanks again. would 100% recommend if looking to move into a property brilliant costumer service.
Crim Β· 28 October 2024 Β· Beresford Adams Conwy (22 Conway Road)
Agent replied Β· 11 November 2024
Thank you for your 5* review and recommendation Crim. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
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5/5
GoogleI received amazing service from Jamie, the Assistant Branch Manager. I was new to renting, so I really didn't know much about how things worked, but Jamie was very helpful and informative. He helped me every step of the way, making me feel at ease. And I genuinely felt he was happy for me when it was all completed, which is lovely. I would highly recommend this branch to anyone. Thanks again Jamie π
Sarah Β· 28 October 2024 Β· Beresford Adams Conwy (22 Conway Road)
Agent replied Β· 11 November 2024
Itβs really lovely to read another 5* review and recommendation Sarah. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
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5/5
Googlewhile moving from our old property to a new one jamie helped us with everything and went above and beyond for us to make sure we had everything we needed. really appreciate the massive help, thanks again. would 100% recommend if looking to move into a property brilliant costumer service.
Crim Β· 26 October 2024 Β· Beresford Adams Colwyn Bay
Agent replied Β· 9 November 2024
Thank you for your 5* review and recommendation Crim. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
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5/5
GoogleBeresford Adams is the best professional estate agent, especially when it comes to letting houses. Their team is extremely knowledgeable, efficient, and dedicated to ensuring that the entire process runs smoothly and they handled everything with professionalism and care. The communication was excellent throughout, and they provided expert advice every step of the way. I highly recommend Beresford Adams for anyone looking to let a property, they truly deliver top-tier service!
And specail thanks to Lisa Hayne for her professional services, she is the best. π
QASIM Β· 18 October 2024 Β· Beresford Adams Prestatyn
Agent replied Β· 24 October 2024
Many thanks Qasim for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleLot's of help and Lisa responds fast and is very polite
14wjack Β· 17 October 2024 Β· Beresford Adams Prestatyn
Agent replied Β· 24 October 2024
Thanks for your amazing 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleGreat experience using Beresford Adams, Mandy and the team were so helpful from the very start all the way through the selling process. Any questions were quickly and professionally answered but with a personal touch. They wasted no time in getting many viewings for my property which I ended up getting the full asking price for. I would highly recommend to anyone in the Bangor area to use Beresford Adams and would have no quibble about using them again in the future.
Chris Β· 16 October 2024 Β· Beresford Adams Bangor (282 High Street)
Agent replied Β· 10 November 2024
Thank you for taking the time to leave us this great 5* review and recommendation Chris. Kind regards, Lucy, Customer Relations.
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5/5
GoogleMy partner and myself had found ourselves in a nightmare position with an incredibly mouldy and damp flat witch made us ill and loosing a lot of money through ruined possessions and sickness. Beresford Adamβs have been an amazing help throughout. Especially Alex, Hannah, and Ellie. With their help we have found our dream place and could not be where we are now without the professionalism and help from these three! A complete credit to Beresford Adamβs thank you all so much!
Karl Β· 16 October 2024 Β· Beresford Adams Bangor (282 High Street)
Agent replied Β· 12 June 2024
Karl, thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe contacted Bangor regarding a rental property, phone was answered swiftly and Alex was so helpful and informative, contacted us back when viewings were available, met us at the property never chased us, or rushed us and answered all questions we had, Hannah was also a delight to speak to again always helpful and knowledgeable. Nothing seems too much trouble a rare thing in estate agents nowadays. Would definitely recommend these estate agents.
Darren Β· 16 October 2024 Β· Beresford Adams Bangor (282 High Street)
Agent replied Β· 12 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation Darren Povey. Kind regards, Lucy, Customer Relations.
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5/5
GoogleRecently purchased my house using Beresford Adams Abersoch. Stacey, Vanessa and Martin were absolutely brilliant and were very knowledgeable and informative, also very generous with their advice to ease my purchase. I especially would β¦
Wendy Β· 13 October 2024 Β· Beresford Adams Abersoch
Agent replied Β· 9 December 2024
Thank you for leaving us your superb 5* review and thank you for your kind words Wendy. Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotDisappointed with sales department
Great effort from Neil Lawless in doing the market appraisal initially.
Getting us to sign up
We agreed a sale To the first family that viewed. For the asking price.
very poor negotiation skills
I feel Beresford Adams did very little to satisfy the Customers needs and negotiated a deal and get this over the line they let it fall through with out trying
The sales team at Prestatyn office Do not have negotiating skills needed to get the properties over the line very poor communication.
Did not respond in a timely manner or answer the phone with confidence.
Will not put them selves out to do rural viewings.
Buyers comments to agents
βWhy were we not made aware of the change to the paddock at the time Jason revised it?β
The buyer obtained the sellers number as the agents did not respond to them making an offer
After complaint to management I was told
β Nikita took a call today and yes, she is our mortgage consultant, she was helping answering the phone as we are busy and couldnβt take the offer because she isnβt EA staff. This was passed to Kayleigh who is dealing with multiple offers today and will be calling Mr, as Nikita, took his number, earlier.β
The reason behind us taking our property of with this agent after just a couple weeks they where too busy to take an offer
What a Joke !!!!!
Just a shame that the girls in the letting department at Beresford Adams in Prestayn do not deal with the Sales they are very efficient and knowledgeable.
Jason Β· 13 October 2024 Β· Beresford Adams Caernarfon
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5/5
GoogleWe contacted Bangor regarding a rental property, phone was answered swiftly and Alex was so helpful and informative, contacted us back when viewings were available, met us at the property never chased us, or rushed us and answered all questions we had, Hannah was also a delight to speak to again always helpful and knowledgeable. Nothing seems too much trouble a rare thing in estate agents nowadays. Would definitely recommend these estate agents.
Darren Β· 11 October 2024 Β· Beresford Adams Bangor (282 High Street)
Agent replied Β· 25 August 2024
Thank you for taking the time to leave us this great 5* review and recommendation Darren Povey. Kind regards, Lucy, Customer Relations.
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5/5
GoogleSince we are now based in the South East, Beresford Adams worked with us to make sure we could get all testing and certificates completed without us having to do any more than organise the various engineers to collect and drop the keys off at the office. They were also very helpful and quick to find us a new buyer when our initial one dropped out at the very last minute.
Rish Β· 11 October 2024 Β· Beresford Adams Bangor (282 High Street)
Agent replied Β· 25 March 2024
Hello Rish, Wonderful to read your kind review and thank you for your 5*!
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5/5
GoogleMy partner and myself had found ourselves in a nightmare position with an incredibly mouldy and damp flat witch made us ill and loosing a lot of money through ruined possessions and sickness. Beresford Adamβs have been an amazing help throughout. Especially Alex, Hannah, and Ellie. With their help we have found our dream place and could not be where we are now without the professionalism and help from these three! A complete credit to Beresford Adamβs thank you all so much!
Karl Β· 11 October 2024 Β· Beresford Adams Bangor (282 High Street)
Agent replied Β· 25 March 2024
Karl, thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe first contacted the Bangor office of Beresford Adams by phone and the Agent, Alex, was so polite and professional. This continued throughout the whole process, with Alex following us closely all the way. He was very knowledgeable and demonstrated his competence several times over, making suggestions on points we had not taken into consideration giving advice when needed, and was a valuable asset to the negotiations.
We were very impressed by the whole staff in general, who were always available and helpful.
We could not be happier for our choice of Estate Agent, and will make Beresford Adams our first point of contact for any future requirements. Thank you Beresford Adams for your excellent service.
Martin Β· 11 October 2024 Β· Beresford Adams Bangor (282 High Street)
Agent replied Β· 25 March 2024
Many thanks for your fantastic 5* review Martin. Best wishes, Lucy, Customer Relations.
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5/5
GoogleHannah Denham is right property agent helping me find the right property. Good communication skills , and great house recommendations Thank you help us I will choose always Bresford Adams in future Thank you.
Simrat Β· 11 October 2024 Β· Beresford Adams Bangor (282 High Street)
Agent replied Β· 25 November 2023
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
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5/5
GoogleWould highly recommend Beresford Adams Letting Team in Bangor. They went out of their way to make moving into my new home as smooth and problem free as possible.
A huge thank you to Lauren, and Hannah too.
Mandy Β· 11 October 2024 Β· Beresford Adams Bangor (282 High Street)
Agent replied Β· 25 November 2023
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
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4/5
GoogleThe estate agents themselves were really good. Made the process of buying our house very smooth.
We had a bad experience with their in house mortgage advisor, Martin. Would not recommend using him.
James Β· 11 October 2024 Β· Beresford Adams Bangor (282 High Street)
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5/5
GoogleGreat experience using Beresford Adams, Mandy and the team were so helpful from the very start all the way through the selling process. Any questions were quickly and professionally answered but with a personal touch. They wasted no time in getting many viewings for my property which I ended up getting the full asking price for. I would highly recommend to anyone in the Bangor area to use Beresford Adams and would have no quibble about using them again in the future.
Chris Β· 11 October 2024 Β· Beresford Adams Bangor (282 High Street)
Agent replied Β· 25 August 2024
Thank you for taking the time to leave us this great 5* review and recommendation Chris. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI recently had the pleasure of working with Beresford Adams in Mold/Wrexham and Bryn, and I couldn't be more satisfied with their service. From start to finish, the team was exceptional in handling my property. Every detail was catered for, making the entire process smooth and stress-free. They truly went above and beyond to ensure everything was taken care of, allowing me to relax and trust that my property was in good hands. I highly recommend their services to anyone looking for a hassle-free experience with top-notch professionals.
James Β· 11 October 2024 Β· Beresford Adams Mold (The Cross)
Agent replied Β· 22 October 2024
Many thanks James for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleVery professional and you can trust on them if you want to let a property and very nice team
Sam Β· 11 October 2024 Β· Beresford Adams Wrexham (53 Hope Street)
Agent replied Β· 11 October 2026
Many thanks Sanjay Dutta for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleContinually updated throughout the process. Very good service !
Gavin Β· 11 October 2024 Β· Beresford Adams Wrexham (53 Hope Street)
Agent replied Β· 25 October 2024
Many thanks for your fantastic 5* review Gavin. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAbsolutely amazing experience with Beresford Adams when buying our new house. I think we dealt with nearly everyone in the office at some point, all of which were super professional and helpful.
It was quite a long and complex purchase but the team helped us every step of the way and really made us feel like they cared. A particular shout out to Laura who I think I called multiple times a day towards the end, but she was always incredibly patient and happy to take my calls. Would definitely recommend :)
Anita Β· 11 October 2024 Β· Beresford Adams Wrexham (53 Hope Street)
Agent replied Β· 25 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation Anita. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI recently set my house up for Rent with Beresford Adams! I had Tomos, Matt and Kimberley help get the house sorted and they did a great job in doing so. Highly recommend!
James Β· 11 October 2024 Β· Beresford Adams Wrexham (53 Hope Street)
Agent replied Β· 21 June 2024
Many thanks James Edwards for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWhat a lovely experience for first home buyers ! (Ignore the reviewer below about Benjamin road as this is the house we had already started paperwork for and they tried to snake us ! ) we originally looked at other houses with another estate agents who didn't take us seriously.
We had megan who helped us with everything from viewings to completion and everything in between , any questions we had she was so happy to help us !
She even chased up solicitors for updates as we hadn't heard anything.
We used aimee the inhouse mortgage advisor again who was an absolute pleasure.
The whole team have been so friendly and comforting in helping us buy our first house and everything we need to do to complete and even after we had keys they've been a call away for anything we needed.
I would recommend this team to anyone who wants to purchase in wrexham !!!
Zoe Β· 11 October 2024 Β· Beresford Adams Wrexham (53 Hope Street)
Agent replied Β· 21 June 2024
Hi Zoe, thank you for sharing your wonderful experience with us! We're thrilled to hear that Megan and Aimee provided you with excellent service throughout the process. Congratulations on purchasing your first home, and thanks for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
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