Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
GoogleI thought buying a home was suppose to be exciting but it's far from that with Beresford Adams.
I called up to arrange a viewing and they were more bothered about setting a up an appointment with the mortgage advisor first before arranging a viewing of the property.
Apparently with Beresford Adams you need to see their mortgage advisor before submitting an offer. Apparently this is your procedure. I declined and sent over my DIP and proof of deposit instead.
24 hours later, missed call hoping it was information regarding my offer so I called back and it was the mortgage advisor trying to get hold of me.
I work with estate agents on a daily basis and aware that the staff need to optimise every opportunity to schedule appointments with the branch Mortgage Advisor but the staff are obsessed!
I wonder if my offer has even been forwarded to the vendor or are you waiting for someone else to come along who agrees to see your mortgage advisor so you meet your targets?
Various friends and family have bought property before and its never been like this. Proof of deposit and DIP is all that is needed.
I hope things improve in the next two days otherwise I will be withdrawing my offer and look elsewhere.
Felicity · 11 October 2024 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 21 June 2024
Dear Felicity Hollowell, As part of our obligations we do need to ensure that we financially qualify all offers to ensure our clients do not accept an offer from someone who then cannot proceed further down the line. We do not insist that you take out any products or services with our in house mortgage consultant. As you are aware the offer was put to the vendor within 24 hours of receipt and I am pleased our branch have been able to speak with you to alleviate these concerns
★★★★★ 1/5
GooglePoor agents, they create different kind of rules for every customer, they not calling back about offers, they lie to US about property offers about Benjamin Street property in Wrexham, we were not able to give an offer even when others were not accepted, poor contact and updates. Been told that can not offer without viewving, but they viewving wasn't possible. For me looks like scamers... Not Recommend!
Kornel · 11 October 2024 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 25 March 2024
Hello Kornel, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleNew build in Wrexham, Beresford Adams are agents..? Nothing gets fixed, nothing gets done and their communication is really bad. If you want to rent through them DO NOT BOTHER.. 8C Argyle Street apartment, NO INTERNET, when asked about will the landlord be putting internet in.. Answer was sort your self out..!!!
Steve · 11 October 2024 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 21 June 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
FacebookRecommend agency for rent in north wales, helpful people, kind staff!
Everything straight forward with all requirements, im very happy with the agency!
Anzelm · 10 October 2024 · Beresford Adams Bangor (282 High Street)
Agent replied · 23 August 2025
Hi Anzelm,
Thank you so much for your wonderful 5* review! We're delighted to hear that you found our team helpful and kind, and that everything went smoothly with your rental process.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Alex · 4 October 2024 · Beresford Adams Conwy (18 Madoc Street)
Agent replied · 25 October 2024
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again.
Lucy,
Customer Relations Team
★★★★★ 5/5
GoogleAbsolutely amazing team! Always happy to help and Laura, responds to emails quicker than a blink 🙂 All in all an amazing experience from start to finish with our rental property. …
Aisha · 2 October 2024 · Beresford Adams Chester (3 Friarsgate)
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review Aisha! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
FacebookAvoid. Extremely unprofessional.
Micky · 30 September 2024 · Beresford Adams Bangor (282 High Street)
Agent replied · 22 October 2025
Hello Micky,
Thank you for sharing your feedback. I'm sorry to hear about your experience and would appreciate the opportunity to discuss it further. Please contact us at review@countrywide.co.uk.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleAbsolutely amazing team! Always happy to help and Laura, responds to emails quicker than a blink 🙂 All in all an amazing experience from start to finish with our rental property. …
Aisha · 26 September 2024 · Beresford Adams Chester (1-3)
Agent replied · 24 October 2024
Thank you for your thoughtful 5* review Aisha! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were recommended to Beresford Adams by my sister who was very pleased with her experience of renting her flat and relying on Beresford Adams to take care of everything. I can't praise Lisa and her colleagues enough for how they have looked after Linda and myself in our wish to relocate from Birmingham to North Wales. Thank you Lisa.
Derek · 26 September 2024 · Beresford Adams Prestatyn
Agent replied · 24 October 2024
Thank you Derek for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleContinually updated throughout the process. Very good service !
Gavin · 25 September 2024 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 23 October 2024
Many thanks for your fantastic 5* review Gavin. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleAlecia was always on hand to speak to which helped enormously with the selling process thank you
Ruth · 25 September 2024 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 23 October 2024
We're delighted to hear that Alecia was able to assist you throughout the selling process. Thanks for your lovely review Ruth. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleReally would recommend using BA & especially Aimee as our mortgage advisor. Helped in every way possible and made it so much more stress free. Really couldnt have done it or found the house we did without her!
Charlotte · 24 September 2024 · Beresford Adams Chester (1-3)
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review and recommendation Charlotte. I will ensure your kind words of your experience with our Chester branch are passed onto the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently purchased my new home. Jessie was amazing, helping me speed up the already slow home buying process. I felt Jessie understood my frustration. Jessie's communication skills are excellent, I can't thank Jessie enough. Jessie is an asset to the team.
Kind Regards,
Justin Jones.
Justin · 24 September 2024 · Beresford Adams Chester (1-3)
Agent replied · 24 October 2024
Thank you so much for taking the time to share your experience Justin. We're thrilled to hear that Jessie was able to assist you so effectively. Jessie truly is an asset to our team, and your feedback means a lot to us. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have recently moved house and used Aimee O’Neill as our mortgage advisor. I cannot speak highly enough of Aimee - she not only got us a fantastic deal on our mortgage, but also negotiated the purchase price on our behalf. Aimee is very responsive and communicative, and always followed through on any actions. She kept us updated at every stage, even on a bank holiday, liaising with both the estate agents and solicitors. We had a nightmare by having to change our mortgage only a week before completion and Aimee worked extremely hard to get everything processed and approved in time. Thank you so much Aimee - you made a very stressful situation much easier!
Sarah · 24 September 2024 · Beresford Adams Chester (1-3)
Agent replied · 24 October 2024
Thank you for your thoughtful 5* review Sarah! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Google**⭐⭐⭐⭐⭐**
We had the pleasure of working with Laura at Beresford Adams
during our recent house move, and I cannot recommend her highly enough. From start to finish, Laura was incredibly helpful, professional, and supportive throughout the entire process. Moving can be a stressful experience, but Laura made it feel seamless and even enjoyable.
She was always available to answer any questions we had, no matter how small, and went out of her way to ensure that we were comfortable and informed at every stage. Her knowledge of the local market was impressive, and she provided valuable insights that helped us make the best decisions for our new home.
What stood out the most was Laura's genuine care and attention to detail. She truly went above and beyond to make sure that everything was perfect, and we felt like we were in the best possible hands. Thanks to her, we are now happily settled into our new home, and we couldn't be more grateful.
If you're looking for an estate agent who is not only professional but also kind and dedicated, Laura at Beresford Adams is the one to choose. Thank you, Laura, for making our move such a positive experience!
Sharon · 24 September 2024 · Beresford Adams Chester (1-3)
Agent replied · 24 October 2024
Thank you for your 5* review and recommendation Sharon. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI both bought and sold with Beresford Adams this year and couldn’t be happier with the service. After finding the perfect property I wanted to buy I contacted them and they arranged a viewing for the next day. I also arranged for them to come and view my property and Mel who came to value it was amazing. Came very prepared with how other properties in the area have sold recently. Was so Impressed with the pitch I agreed to go ahead there and then. The pictures were taken and it was for sale within a week! They also helped with finding a Solicitor (DC Law) who were also great! All in all great service from the whole business and I am now in my dream home!
Oliver · 24 September 2024 · Beresford Adams Chester (1-3)
Agent replied · 24 October 2024
Thank you so much for your excellent 5* review Oliver! We're thrilled to hear that you had such a positive experience with both buying and selling through Beresford Adams. It's fantastic to know that Mel and the rest of our team could assist you so effectively. Enjoy your dream home! Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI bought my first home in June of this year using Aimee O'Neill as my mortgage adviser. I was guided seamlessly through the process and was truly amazed (and also very grateful) for how easy she made the whole process for me. I completed in under 8 weeks, with Aimee taking all the hard work out of my hands. This made it totally stress free. I cannot recommend her highly enough.
Gemma · 24 September 2024 · Beresford Adams Chester (1-3)
Agent replied · 24 October 2024
Thank you for taking the time to leave us your 5* review and recommendation Gemma! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally lovley people at beresford Adams. Can't thank the girls enough for making the whole process easy and stress free. Friendly and professional throughout.
Clara · 24 September 2024 · Beresford Adams Prestatyn
Agent replied · 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review Clara. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery prompt and professional, special mention for Kayliegh who was brilliant, highly recommended, fully listened to what we wanted and gave us many pieces of great advice, a pleasure to deal with !
Paul · 24 September 2024 · Beresford Adams Prestatyn
Agent replied · 24 October 2024
Thank you for leaving us your superb 5* review and recommendation Paul. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSam and Lisa are incredibly helpful and most importantly for us, responsive - any issues are dealt with promptly and professionally. They've looked after our property for us for a number of years and we wouldn't go anywhere else!
Suzi · 24 September 2024 · Beresford Adams Prestatyn
Agent replied · 24 October 2024
Thank you for your thoughtful 5* review Suzi! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have worked with Sam and her team at Prestatyn for a few years now and always get great professional service. Our residential properties are always let quickly. Highly recommend!
Sharon · 24 September 2024 · Beresford Adams Prestatyn
Agent replied · 24 October 2024
Thank you Sharon for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally would recommend using BA & especially Aimee as our mortgage advisor. Helped in every way possible and made it so much more stress free. Really couldnt have done it or found the house we did without her!
Charlotte · 23 September 2024 · Beresford Adams Chester (3 Friarsgate)
Agent replied · 23 October 2024
Many thanks for your fantastic 5* review and recommendation Charlotte. I will ensure your kind words of your experience with our Chester branch are passed onto the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently purchased my new home. Jessie was amazing, helping me speed up the already slow home buying process. I felt Jessie understood my frustration. Jessie's communication skills are excellent, I can't thank Jessie enough. Jessie is an asset to the team.
Kind Regards,
Justin Jones.
Justin · 23 September 2024 · Beresford Adams Chester (3 Friarsgate)
Agent replied · 23 October 2024
Thank you so much for taking the time to share your experience Justin. We're thrilled to hear that Jessie was able to assist you so effectively. Jessie truly is an asset to our team, and your feedback means a lot to us. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have recently moved house and used Aimee O’Neill as our mortgage advisor. I cannot speak highly enough of Aimee - she not only got us a fantastic deal on our mortgage, but also negotiated the purchase price on our behalf. Aimee is very responsive and communicative, and always followed through on any actions. She kept us updated at every stage, even on a bank holiday, liaising with both the estate agents and solicitors. We had a nightmare by having to change our mortgage only a week before completion and Aimee worked extremely hard to get everything processed and approved in time. Thank you so much Aimee - you made a very stressful situation much easier!
Sarah · 23 September 2024 · Beresford Adams Chester (3 Friarsgate)
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review Sarah! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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