Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleI viewed a property that was advertised as a 5-bedroom HMO investment with a housing association lease. During my due diligence, I specifically asked about the HMO licence. Initially, I was told I would need to apply for a new licence because licences are not transferable. Later, I was told there was actually no HMO licence at all and that one was not required because of the housing association arrangement.
What concerned me even more was that shortly after I questioned the HMO status, the online listing was revised. The original description referring to the property as an HMO disappeared and Zoopla showed it had “Just Added” the revised listing. This significantly reduced my confidence in the accuracy of the marketing.
During the viewing, I also noticed what appeared to be a makeshift ground-floor bedroom created using a temporary partition, which raised further questions about whether the property was genuinely configured as a proper five-bedroom house.
When I asked about visible cracking and signs of previous water ingress that I observed during the viewing, my questions were not properly addressed. Instead, I was told that the asking price was fixed and that I needed to submit ID, proof of funds and complete the offer paperwork before progressing further.
As a buyer looking to invest nearly £200,000, I believe it is entirely reasonable to seek clear answers to important legal and structural questions before committing or providing sensitive financial documents. It was a complete waste of my time and fuel driving all the way from London to view this place.
My advice to anyone considering buying through this agent is to carry out thorough independent due diligence, verify every aspect of the property with the local council and your solicitor, and do not rely solely on verbal assurances.
Waqar · 5 July 2026 · The Frost Partnership Flackwell Heath
Agent replied · 6 July 2026
PLEASE DO NOT WRITE MISLEADING REVIEWS - READ THE PROPERTY INFORMATION. ALL BUYERS INCLUDING YOU ARE GIVEN A PACK.
* This is NOT a HMO & Not ADVERTISED AS A HMO
* The advert clearly states: "We are advised by the seller that the property is leased to an accommodation provider under c3(b) use. Please note the tenant housing provider have advised they do not require a HMO licence. Birmingham is an article 4 area. Any prospective buyer should carry out their own due diligence prior to proceeding."
* You were sent a pack with all the information the link to BCC website confirming this is not considered a HMO and no licence required.
https://www.birmingham.gov.uk/info/20054/local_plan_documents/1933/city-wide_article_4_direction_relating_to_houses_in_multiple_occupation_hmos/2
As an agent we go above and beyond to ensure all "material ifnromation is provided. If you chose not to read that that is not us being misleading.
★★★★★ 5/5
GoogleExcellent service. Amberley kept us informed at every stage of the process
Paul · 5 July 2026 · The Frost Partnership Gerrards Cross
★★★★★ 1/5
GoogleMy experience with this estate agent has been extremely disappointing.
A critical issue affecting the sale of my property, the expiry of the EWS1 certificate, was known for months, yet it was never identified or raised proactively. Ironically, the previous sale had already collapsed for exactly the same reason, and my previous solicitor had warned me that any future buyer's lender would almost certainly request a valid EWS1. Despite this, the property was marketed again without addressing the issue.
I originally listed my flat in December, meaning the process has now been ongoing for almost seven months, with repeated delays and limited progress.
What made the situation more frustrating was that, during critical stages, I was briefly informed that alternative solutions were being explored, including the possibility of obtaining a “Responsible Person” letter as suggested in relation to the buyer’s lender requirements. However, after approximately two month of delay, it was eventually acknowledged that the only document the lender would accept in practice was a valid EWS1, despite earlier indications that other documentation might be sufficient according to the bank’s stated policy.
In addition, while my sale was effectively stalled, the agency continued to advertise other flats within the same building. It is unclear whether the same EWS1 limitations were clearly communicated to prospective buyers or consistently addressed in those listings.
The result was that my property remained off the market for a significant period while the buyer incurred costs and everyone waited for a mortgage decision that, in hindsight, was highly unlikely to succeed.
Only after weeks of chasing, repeated emails and escalation did I receive clear and complete information.
What was most frustrating was the lack of urgency and communication. Updates were often minimal, and meaningful clarification only came after persistent follow-up.
By the time the issue was fully acknowledged, a substantial amount of selling time had already been lost.
The overall handling of the transaction demonstrated poor communication, limited proactive problem-solving and insufficient early due diligence. I would have expected a foreseeable issue of this nature, especially one that had already caused a previous sale to fail, to be properly addressed before re-marketing the property.
Unfortunately, based on my experience, I cannot recommend this agency.
Fabio · 4 July 2026 · The Frost Partnership Slough
★★★★★ 5/5
GoogleWe just sold our property in GX after 7 somewhat challenging months. A second home with our main residence overseas to add complexity. Matthew Craft was simply excellent to work with and ably supported by the Frost team in GX. We were kept fully informed at all times despite time zone challenges etc. Matthew is simply one of the best professionals we have ever worked with - and we have bought and sold many properties in several countries. We would highly recommend him to anyone and are most grateful for all his work with us.
David · 4 July 2026 · The Frost Partnership Gerrards Cross
Agent replied · 12 June 2026
Thank you so much for taking the time to write this 5 star Google review for Matthew and our Gerrards Cross Sales team. We are so pleased to hear that he was excellent to work with and that you would highly recommend him to anyone. We will pass your comments on to Matthew and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 1/5
GoogleOPA have left a large sold sign up 2 years after sale that 'must not be removed'.I would no longer use or recommend OPA
Kate · 4 July 2026 · The Frost Partnership Flackwell Heath
Agent replied · 6 July 2026
Hi Kate we have no record of Kate Eccleston - If you have a property with an old board please email enquiries@theopa.co.uk.
Many thanks.
★★★★★ 5/5
GoogleMany thanks for your help. Your team was very professional and pleasant from the outset. Thanks Victoria for securing the property for us. David and Emily did a fabulous job in showing us the property, and answering all our questions. Most importantly, Alison, I will miss your weekly phone call chasing me to complete tasks. All your efforts were much appreciated. Thanks for the kind hamper too!
Z · 4 July 2026 · The Frost Partnership Langley
Agent replied · 17 June 2026
Thank you so much for taking the time to write this 5 star Google review for our Langley Sales team. We are so pleased to hear that the team was very professional and pleasant from the outset and that all their efforts were much appreciated by you. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleThanks Liam 👍👍 …
Rob · 4 July 2026 · The Frost Partnership Slough
★★★★★ 5/5
GoogleIncredibly impressed with the level of service offered by Duncan at Zest. From the moment Zest were appointed Duncan lead from the front, ensuring potential purchasers were suitable, no time wasting or wasters & within a couple of weeks we had our perfect buyers. If you are looking for an agent that actually do what they say they are going to do, then look no further & make sure you insist on having Duncan. Thanks Duncan & Zest, keep up the good work.
James
James · 4 July 2026 · The Frost Partnership Gerrards Cross
★★★★★ 5/5
GoogleVery efficient and friendly estate agents who went above and beyond to finalise the sale of my late Mother's property. Many thanks to all involved.
Elizabeth · 3 July 2026 · The Frost Partnership Amersham
Agent replied · 4 July 2026
Hi Elizabeth - Thank you so much for taking the time to write this 5 star Google review for our Amersham Sales team. We are so pleased to hear that they went above and beyond to finalise the sale of your late Mother's property. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleFrosts supported the sale of my apartment throughout very professionally. From the initial sale adverts and viewing to the day of completion. I particularly want to thank Alison for her support through the post-sale to completion part. It was a long process but she reassured us and always followed up our questions and concerns.
Paul · 3 July 2026 · The Frost Partnership Slough
Agent replied · 5 July 2026
Hi Paul - Thank you so much for taking the time to write this 5 star Google review for Alison and our Slough Sales team. We are so pleased to hear that they supported the sale of your apartment throughout very professionally from the initial sale adverts and viewing to the day of completion. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleReally delighted with the service we received from Frost in Chalfont St Giles. They were committed from start to finish, and when things went quiet, they were proactive, offering ways to keep everything moving and giving us weekly updates and clear communication. As we lived in the village, they were always welcoming and helpful whenever we popped in.
We’re especially grateful for Sandy, always one step ahead, brilliant at keeping everyone in the loop, and genuinely invested in the process. You could really feel how happy she and the whole team were when we finally completed.
Super grateful, thank you again, and again, and again.
Fiona · 2 July 2026 · The Frost Partnership Chalfont St Giles
Agent replied · 1 July 2026
Wow! What a fantastic review! Thank you so much for writing this outstanding 5 star Google review for Sandy and our Chalfont St Giles Sales team. It was great to hear that you were delighted with the service you received, that they were committed from start to finish, proactive welcoming and helpful. We will pass your comments on to the team and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleMs Ayesha Vaughan.
She is very nice, helping us, and a good best she given a nice tour of the house, explain this is the launge , bedroom, bathroom.
What's is been done nicely and given a good service to us .
Very nice ayesha .
Keep it up .
Thanks
Farz · 2 July 2026 · The Frost Partnership Amersham
Agent replied · 6 July 2026
Dear Farz, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleI wanted to leave a review for the Branch Manager at Headingley - Amy King. Amy went above and beyond to support myself and my elderly uncle with the sale of his property. This type of personal service is hard to find in this day and age of on-line estate agency services. When you need someone to guide you and be available to support the family with purchase or sale she was fantastic. Can't recommend enough.
Caroline · 2 July 2026 · The Frost Partnership Amersham
Agent replied · 2 August 2026
Thank you Caroline for taking the time to share this. Supporting families through important life events is a responsibility we take seriously, so it’s lovely to hear how much the personal service meant to you and your uncle. We truly appreciate your recommendation and wish you and your family the best!
★★★★★ 5/5
GoogleI sold my house in Burley at the start of this year. I want to thank the team at Headingley branch for being very helpful throughout the process. Evie and Charlotte were fantastic. I particularly appreciated their prompt communication and proactiveness and would recommend to anyone selling in the area.
Max · 2 July 2026 · The Frost Partnership Amersham
Agent replied · 2 August 2026
Thank you Max! Selling a home is much easier when communication is clear and things are dealt with promptly, so we're pleased that's exactly the experience you had with us. We appreciate your feedback and wish you all the best for the future.
★★★★★ 5/5
GoogleGreat service from Butlers. Sold our property quickly and efficiently. The transaction was smooth from start to finish, the whole team got involved and helped us when it was needed.
Thank you!!
Georgia · 2 July 2026 · The Frost Partnership Slough
★★★★★ 5/5
GoogleAli Alkutubi was really cooperative, always available to give information at any time, and chased the solicitors on my behalf so things kept moving. His help made a stressful process so much easier.
I would 100% recommend going through this estate agent, and specifically asking for Ali. Thank you Ali, you helped me a lot!
Thank you
Hiral · 1 July 2026 · The Frost Partnership Amersham
Agent replied · 6 July 2026
Dear Hiral, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 1/5
GoogleRating only, no written review.
Yasir · 1 July 2026 · The Frost Partnership Amersham
★★★★★ 5/5
GoogleFive stars for Victoria, Alison, and Emily! They put 110% effort into selling my flat from start to finish. They kept me updated every step of the way and handled everything with absolute professionalism. Thank you all for your hard work and dedicationI couldn’t have asked for a better team!
T · 30 June 2026 · The Frost Partnership Langley
Agent replied · 1 July 2026
Thank you so much for taking the time to write this 5 star Google review for our Langley Sales team. We are so pleased to hear that they put 110% effort into selling your flat and handled everything with absolute professionalism. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents.
★★★★★ 5/5
GoogleRecently sold my house through Frost and would highly recommend them. Great communication from start to finish with David and Lilli and the team. A big shout out to Abbi, who went above and beyond and kept me sane when things became stressful with ‘other’ Estate Agents!
Berni · 30 June 2026 · The Frost Partnership Burnham
Agent replied · 2 July 2026
Hi Berni - Thank you so much for taking the time to write this 5 star Google review for our Burnham Sales team. We are so pleased to hear that you had great communication from start to finish and would highly recommend them. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleExcellent estate agents. They got so many people through the door which is not easy at the moment. Also I spoke to them more than the solicitor as they were knowledgeable and very helpful. Would definitely recommend
Victoria · 30 June 2026 · The Frost Partnership Slough
★★★★★ 5/5
GoogleWe had a great experience with Butler' Sutton. From the very beginning, they were informative, communicated well, and were honest and realistic about the challenges of the current sales market. …
Amy · 30 June 2026 · The Frost Partnership Slough
★★★★★ 5/5
GoogleVery professional at all times. Kept us up to date at every stage. Would definitely recommend.
Wendy · 29 June 2026 · The Frost Partnership Gerrards Cross
Agent replied · 30 June 2026
Thank you so much for your 5 star Google review for our Gerrards Cross office. We are delighted to hear that they were very professional at all times and that you would definitely recommend them. We will pass your comments on to the team and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 1/5
GoogleThey’ll sell you a hmo without the proper planning in place. Avoid at all costs
I · 29 June 2026 · The Frost Partnership Flackwell Heath
Agent replied · 6 July 2026
**FALSE / MISLEADING REVIEW ALERT**
**Posting fake reviews is prohibited under UK consumer protection legislation**
The statements made in this review are false and misleading.
OPA provides a comprehensive Buyer Information Pack for every property we market, containing all material information available relating to the property. Relevant information is also clearly stated within the property advertisement.
Where a property is operated as a House in Multiple Occupation (HMO), a copy of the HMO licence will be made available for prospective purchasers to inspect prior to proceeding. Where planning permission or a HMO licence is required, this information is disclosed. Conversely, where planning permission or a HMO licence is not required, no such documentation will exist and therefore cannot be provided.
OPA takes compliance and transparency extremely seriously and encourages all purchasers to carry out their own due diligence, supported by their solicitor and professional advisers, before committing to any purchase.
If you are a genuine customer and believe any information provided by OPA was inaccurate, please contact us directly so that we can investigate your concerns.
If this review has been posted by an individual who has not had any dealings with OPA, we would remind them that publishing false and damaging statements about a business may constitute defamation and/or malicious falsehood. Furthermore, posting fake reviews is prohibited under UK consumer protection legislation. The UK's competition regulator, the Competition and Markets Authority (CMA) has powers to investigate and take action against fake reviews and review manipulation.
We have reported this review to Google and reserve all rights in relation to the publication of false and misleading allegations.
OPA, The Online Property Agency
★★★★★ 5/5
GoogleRating only, no written review.
Pranju · 29 June 2026 · The Frost Partnership Amersham
Agent replied · 6 July 2026
Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
