Trusted Agent profile · Buckinghamshire, Middlesex and Berkshire
Verified
★★★★★
4,760 reviews across 15 offices and 4 platforms
The Frost Partnership has 15 offices, in Amersham, Slough, Gerrards Cross, Feltham, Burnham, Flackwell Heath, Ashford, Chesham, Windsor, Staines upon Thames, Beaconsfield, Langley, Chalfont St Peter, Chalfont St Giles and Wraysbury (Buckinghamshire, Middlesex and Berkshire). Together they have 4,760 reviews on four platforms, rated 4.6 out of 5 overall.
4,237
Reviews on Google
All 15 offices
242
Reviews on Facebook
Business-wide
216
Reviews on View Agents
All 15 offices
65
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our property was a two bed roomed bungalow which had been converted with two bedroom & bathrooms upstairs. We were with another agent for over a year but a sale ...Read all 52 from sellers
I would highly recommend Alison who was extremely helpful before and after the sale of the property I was buying .All the staff i have spoken to was very polite ...Read all 20 from buyers
Having used Frost to find our new rental property (after a good friend recommended them) I cannot commend them highly enough. Both Heather & Rona are utterly ...Read all 18 from landlords
Just wanted to say a massive thank you to Wendy who handled my tenancy, nothing was too much trouble and as time was tight for me, she managed to get me into ...Read all 16 from tenants
The Frost Partnership's 15 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Frost Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleEmma was brilliant and answered all my questions with patience and made the process simple. Power Bepsoke also stayed in contact throughout.
Thank you for your 5 stars and great review, Emma and the team really appreciate it!
5/5
GoogleWas so kind agent and so quik he help me thanks a lot
Many thanks for leaving this 5* Google review for our Slough team. It is very much appreciated. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleRating only, no written review.
Thank you so much for the 5-star rating! 🌟 We're thrilled to hear you had a positive experience with our auction service. Your support means the world to us, and we're delighted to have been part of your property journey. If you ever need assistance or have any questions in the future, don't hesitate to reach out. Looking forward to serving you again! Best wishes, The All Wales Auction Team
1/5
TrustpilotAvoid If You Expect Proactive Service
My experience with this estate agent (Slough and Langley) has been extremely disappointing. A critical issue affecting the sale of my property, the expiry of the EWS1 certificate, was known for months, yet it was never identified or raised proactively. Ironically, the previous sale had already collapsed for exactly the same reason, and my previous solicitor had warned me that any future buyer's lender would almost certainly request a valid EWS1. Despite this, the property was marketed again without addressing the issue. The result was that my property remained off the market for almost two months while the buyer incurred costs and everyone waited for a mortgage decision that, in hindsight, was highly unlikely to be successful. Only after weeks of chasing, repeated emails and escalating my concerns did I receive a meaningful response. What was most frustrating was the lack of urgency and communication. I repeatedly requested updates and answers to straightforward questions, yet responses were delayed for weeks. By the time the matter was finally acknowledged, I had effectively lost a month of valuable selling time. The overall handling of the transaction demonstrated poor communication, inadequate due diligence and a reactive rather than proactive approach. I expected my estate agent to identify foreseeable issues before they jeopardised a sale, particularly when the same issue had already caused a previous transaction to fail. Unfortunately, I cannot recommend this agency based on my experience.
4/5
GoogleAs first-time buyers, Sandy made the process very straightforward. She explained every step clearly, responded to enquiries quickly, and was always helpful and approachable. Her support and guidance made the experience much less stressful.
5/5
GoogleWith great thanks to Andrew Burnett and his team for going the extra mile in assisting with our recent house move. Burnetts’ professionalism and calmness whilst navigating through some tricky issues was very welcome and contributed to getting us over the line. Thank you
After all the issues we faced, Nick, I am so pleased to see you in your wonderful new home. Those views I will remember forever, and I'll look forwards to dropping in and seeing you and the Alpacas for a cuppa soon! Best wishes, Andrew
5/5
GoogleAJ was great to deal with and got the deal done quickly. He made the process simple and straightforward and we got the keys within 6 weeks!
5/5
GoogleI cannot recommend Georgina highly enough. She was absolutely fantastic throughout my job search and made what can often be a stressful process feel so much easier and more manageable. From the very beginning, Georgina took the time to understand my experience, strengths and what I was looking for in my next role. She checked in with me regularly, kept me updated at every stage and consistently suggested opportunities that were a great match for my skills and career goals. I always felt supported and never felt like I was going through the process alone. What stood out most was how genuinely invested she was in helping me succeed. She took the time to answer questions, offer encouragement and help arrange interviews around my schedule. Georgina went above and beyond to ensure I felt prepared and informed every step of the way. I am incredibly grateful for all of her help and would wholeheartedly recommend her to anyone looking for a recruiter who truly cares about the people she works with.
Hi Tai, Thank you so much for taking your time to write such a fantastic review, and saying such kind words about Georgina, it really is much appreciated. We would like to wish you good luck in your new role. Best wishes from Georgina and the Property Personnel team.
5/5
GoogleBiggest thank you ever to Charlotte! She was so helpful, professional and patient with helping me during my job search! She managed to put me forward with a handful of interviews, which we’re exactly the type of work I was looking for. I could not thank you enough!
Hi Ava, thank you very much for taking the time to write your great review, it is much appreciated. Wishing you the best of luck in your new role. Best wishes from us all at Property Personnel.
5/5
GoogleWe would highly recommend Frosts in Burnham. David’s valuation was accurate and we had an asking price offer within a week. Lilli was amazing with viewings - showing us around properties and managing viewings of our home. Abbi has a way of making things happen! She worked tirelessly to co-ordinate our chain and get us to completion.
Thank you so much for taking the time to write this 5 star Google review for our Burnham Sales team. We are so pleased to hear that you highly recommend Frosts in Burnham, that David’s valuation was accurate and that you had an asking price offer within a week with Abi working tirelessly to get you to completion. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleDuncan was professional, communicative, helpful, efficient and most importantly it all happened in the perfect time frame. Could not recommend Duncan more highly.
5/5
GoogleKiran was super professional, always efficient and a delight to do business with throughout the (very speedy) process of selling my late mother's home. Her thorough preparation before first viewing the house set the scene for all that followed, while friendly effective communication took all the stress out of dealing with the sale from a distance. Thank you Kiran and RMJ Chatham. Highly recommended 🌟🌟🌟🌟🌟
Hi Carolyn, thank you for this brilliant review about our senior sales negotiator, Kiran! We are so pleased you have had a memorable experience😊 - RMJ Chatham …
5/5
GoogleAmeema has been instrumental in getting me set up nicely in my new home
Thank you for your 5* Review! We will pass on your kind words to Ameera!
5/5
GoogleAlice was amazing at helping me through my house move, she is super friendly and professional and was more than happy to help with any questions I had!
Thank you Katie for your kind words. Moving home comes with plenty of questions, so it’s lovely to know you felt supported and well looked after along the way.
5/5
GoogleVery good experience for finding a new property to rent. Maddy was extremely friendly, knowledgeable and helpful with every part of the process
5/5
GoogleTia has been absolutely amazing throughout the process of putting our house on the market. From the very beginning, she was professional, knowledgeable, and incredibly supportive, helping us achieve the best offer possible. Her communication has been excellent, and she has gone above and beyond to make what could have been a stressful experience feel smooth and straightforward. We’ve been really impressed with her dedication, expertise, and attention to detail every step of the way. So far, she has done a fantastic job, and we couldn’t be happier with the service she has provided. We’re looking forward to the next phase of the transaction and hope it continues just as positively. We would highly recommend Tia to anyone looking to buy or sell a property.
Hi Jessica, thank you for leaving this brilliant review about Tia in regard to listing your property with us! We are so pleased you are having a memorable experience with us🎉 -RMJ Chatham …
5/5
GoogleRating only, no written review.
5/5
GoogleGreat friendly service
5/5
GoogleHattie was absolutely fantastic. We needed a valuation and advice on selling our property looking to the future. Even though we decided to delay our sale Hattie never pushed us to do anything and gave sound advice.
Thank you Paul, we are very proud of Hattie and her approach to client care. We look forward to being of service when you're ready
5/5
GoogleAbsolutely outstanding service from The Frost Partnership, Ashford. Paige and Skye were professional, caring and a pleasure to deal with. Really positive experience throughout the whole process and I would not hesitate to recommend!
Thank you so much for taking the time to write this 5 star Google review for Paige and Skye from our Ashford Sales team. We are so pleased to hear that you received absolutely outstanding service and that you would not hesitate to recommend the team. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleWe recently purchased a property through Fine & Country and the service we received was excellent. A particular mention to Lynne, who was nothing short of amazing! The lower part of the chain caused numerous delays and complications and Lynne helped us navigate this as smoothly as possible. Would highly recommend!
5/5
GoogleMy partner and l have had a number of viewings with Ben Anderson. He has been very helpful with them all. We were late to a few of the viewings and he was very understanding.
5/5
GoogleRating only, no written review.
1/5
GoogleViewed a house to rent a couple weeks ago the agent Jessica was lovely however after jumping through numerous hoops and being strung along four days before move in date they rejected the application even after passing the referencing section on my own and also then further adding a guarantor at the letting agents request. In addition they lost documents three times and I had to repeatedly send the same document at least four times to ensure my application had everything they needed. I think the fact they rejected my application four days before move in date is utterly ridiculous and unacceptable when I had been approved and everything had already been signed it is disgusting.
Thank you for your feedback. We are sorry to hear that you were disappointed with the outcome of your application with our Morriston lettings team. Whilst we are unable to discuss the specifics of any individual's application in a public forum, we would like to clarify that all tenancy applications are subject to an independent referencing process carried out by a specialist third-party provider. This process is in place to protect both our landlords and prospective tenants and forms an important part of the decision-making process. As with all applications, decisions can only be made once all required information and documentation has been received and fully assessed. Unfortunately, timelines can sometimes be affected by delays in obtaining the necessary information from the various parties involved. We appreciate that this can be frustrating when applicants are keen to secure a property, and we always endeavour to keep all parties informed throughout the process. We are pleased to hear your positive comments regarding Jessica, who consistently works hard to assist applicants and provide the highest level of customer service. We wish you all the best in your future property search. Kind regards, Laurence Morriston Lettings Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Frost Partnership has 4,760 reviews across its 15 offices, rated 4.6 out of 5 overall: 4,237 on Google, 242 on Facebook, 216 on View Agents, 65 on Trustpilot. Company-wide Facebook and Trustpilot reviews for The Frost Partnership are counted once, not once per office.
Amersham has the most, with 1,045 reviews rated 4.6 out of 5, followed by Slough with 1,013.
The 15 The Frost Partnership offices, by town:
52 reviews from sellers, rated 4.9 out of 5 on average. For example, Stanley wrote: "Our property was a two bed roomed bungalow which had been converted with two bedroom & bathrooms upstairs. We were with another agent for over a year but a sale ..."
20 reviews from buyers, rated 4.8 out of 5 on average. For example, Amarjit wrote: "I would highly recommend Alison who was extremely helpful before and after the sale of the property I was buying .All the staff i have spoken to was very polite ..."
18 reviews from landlords, rated 5.0 out of 5 on average. For example, Kerry-Anna wrote: "Having used Frost to find our new rental property (after a good friend recommended them) I cannot commend them highly enough. Both Heather & Rona are utterly ..."
16 reviews from tenants, rated 4.7 out of 5 on average. For example, Kris wrote: "Just wanted to say a massive thank you to Wendy who handled my tenancy, nothing was too much trouble and as time was tight for me, she managed to get me into ..."
Yes. In The Trusted Agent 2026 awards: The Frost Partnership, Feltham won Platinum; The Frost Partnership, Gerrards Cross won Platinum; The Frost Partnership, Ashford won Gold; The Frost Partnership, Burnham won Gold; The Frost Partnership, Chesham won Trusted Agent; The Frost Partnership, Flackwell Heath won Trusted Agent; The Frost Partnership, Beaconsfield won Trusted Agent.
