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The Frost Partnership reviews

4.6

★★★★★ Excellent

4,759 reviews across 15 offices and 4 platforms

www.frostweb.co.uk

The Frost Partnership has 4,759 reviews across 15 offices (Amersham, Slough, Gerrards Cross, Feltham, Burnham, Flackwell Heath, Ashford, Chesham, Windsor, Staines upon Thames, Beaconsfield, Langley, Chalfont St Peter, Chalfont St Giles and Wraysbury) and four platforms, rated 4.6 out of 5 overall. The Frost Partnership Amersham has the most, 1,045. Checked 9 October 2026.

Google logo

4.6 / 5

4,236

Reviews on Google

All 15 offices

Facebook logo

4.6 / 5

242

Reviews on Facebook

Business-wide

View Agents logo

4.9 / 5

216

Reviews on View Agents

All 15 offices

Trustpilot logo

65

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform. A review shared by several offices is counted once.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers52 reviews

4.9 / 5 Our property was a two bed roomed bungalow which had been converted with two bedroom & bathrooms upstairs. We were with another agent for over a year but a sale ...Stanley, 22 February 2021Read all 52 from sellers

Buyers20 reviews

4.8 / 5 I would highly recommend Alison who was extremely helpful before and after the sale of the property I was buying .All the staff i have spoken to was very polite ...Amarjit, 6 July 2018Read all 20 from buyers

Landlords18 reviews

5.0 / 5 Having used Frost to find our new rental property (after a good friend recommended them) I cannot commend them highly enough. Both Heather & Rona are utterly ...Kerry-Anna, 9 June 2020Read all 18 from landlords

Tenants16 reviews

4.7 / 5 Just wanted to say a massive thank you to Wendy who handled my tenancy, nothing was too much trouble and as time was tight for me, she managed to get me into ...Kris, 13 October 2017Read all 16 from tenants

Our offices

The Frost Partnership's 15 offices, most reviewed first. Each has its own page.

Awards

Trusted Agent 2026 results for The Frost Partnership. Each award is assessed separately from the review sites.

Latest reviews from every The Frost Partnership office

Newest first, from every platform, with the office each review is about. First names only.

5/5

View Agents

Great, reliable and very informative

During the sell and purchase of my properties James, Cheryl and Sophie helped me successfully purchase my new property although it was through another estate agent and quickly sell my property I was moving from. They were all very patient, very flexible, and super quick to respond to any of my questions and/or concerns. Although there were some delays which was no fault of any of those mentioned above I was made to feel at ease and was constantly kept informed throughout the process. I genuinely feel that James, Cheryl and Sophie at the Frost Partnership in Staines exceeded my expectations and went completely out of their way to make sure I was comfortable with the whole move. Great team!!!

Caz · 6 May 2016 · The Frost Partnership Staines

5/5

View Agents
Landlord

Very straightforward to work with, professional, friendly.

Rating only, no written review.

Nicky · 5 May 2016 · The Frost Partnership Beaconsfield

5/5

Facebook

The staff at Frosts in Chesham always did their very best to keep the very stressful house sale we had calm and even humorous! Three weeks later the lovely Jacqui is still popping my post up to me

Sally · 15 April 2016 · The Frost Partnership Beaconsfield

Agent replied

Hi Sally, We are delighted to hear your positive feedback, and will pass it on to the team. Many thanks for taking the time to let us know. Kind regards Frost Social Team

5/5

View Agents

Excellent , Fantastic, Spectacular!

I enlisted the help of the Frost Partnership, Ashford after a fairly disastrous experience with an online agent, I am so glad that I did! I dealt with Jamie King throughout the process of selling my flat and buying a house and I was absolutely delighted with the service I received. My flat was listed for sale for less than a week when I had 7 viewings and an offer at the asking price, not only that but Frost also found me the perfect house and were the agents for both sale and purchase. During my buying and selling experience, nothing was too much trouble for Frost, they kept in regular contact, advised me at every step of the sale and helped with any issues that came up whilst also putting me at ease and ensuring everything went as smoothly as possible. I really cannot rate them highly enough, I mainly dealt with Jamie King, who I ended up re-naming 'Batman' because he was so efficient, however any time I spoke to anyone else in the office, they knew exactly where we were in terms of the sale and purchase and were always polite, helpful and friendly. I couldn't be happier with the way Frost acted and wouldn't hesitate to recommend them to anybody, they are superheroes!

Caroline · 12 April 2016 · The Frost Partnership Ashford

1/5

Facebook

I was disgusting to have been calling the estate agents for days on end & find out it was all a waste of time! There is currently 2 adults and our baby living in a 1 bed private rent property. 1 additional adult will be living with us as soon as we find a 3bed house. I spoke to many people who took my details and explained that if we failed the credit check that we would need a guarantor. We found a reliable guarantor whom owns their own property, has worked all their life & is still working now. On day 5, I was told that I needed to find a "more lenient" estate agent as there would be nothing they could do for us. The reasons were; I am on maternity leave (yet I was in full tome employment and I will be going back to work!) That the additional person isn't 'blood family', although he has been like a brother to my fiancé for 15years! My guarantor doesn't earn £52,000 a year!! Even tho the rent was only £1300 p/m And also, because my partner has debts from his teenage years which he has cleared one, and is currently paying back the rest of them! Disgusted that we have been penalised by an estate agent like this and I will not be recommending you to anyone! I do not claim anything what so ever and we always pay rent and bills!! Yet a reference from our current landlady, to clarify that, wouldn't be sufficent. Personally, this is a 'snobby' establishment & obviously we are too common for you! Disgusted!!

Charlotte · 31 March 2016 · The Frost Partnership Beaconsfield

5/5

View Agents
Tenant

Excellent sevice, very helpful.

Nothing was too much trouble.

Shelley · 7 January 2016 · The Frost Partnership Langley

5/5

Google

All have been very personable, efficient and have gone beyond the call of duty in my opinion. I shall be recommending the team to all friends & clients in the area. Sophie in particular has managed to close the deal, which became increasingly frustrating for all parties, with efficiency, was increasingly affable & a joy to deal with during a stressful time.

Mark · 30 August 2015 · The Frost Partnership Amersham

5/5

Facebook

Rating only, no written review.

Lauren · 21 August 2015 · The Frost Partnership Beaconsfield

Agent replied

Many thanks for your 5* review Lauren - much appreciated.

1/5

Facebook

Extremely poor service at Beaconsfield. Emails not returned. Overall very disappointed and surprised

Anita · 20 July 2015 · The Frost Partnership Beaconsfield

Agent replied

Hi Anita, We're really sorry to hear this. Please can you private message your details so we can discuss this further. Many thanks, Kind regards, The Frost Partnership

5/5

Google

The team at Frosts in Amersham were efficient and attentive in the recent sale of my mother's house - they kept me in touch every step of the way and answered any questions and concerns that I had quickly.

Lisa · 30 June 2015 · The Frost Partnership Amersham

5/5

Facebook

Amazing staff! Jacqui, Greg, Andrew are wonderful and very helpful with all they do! Very professional!

Francys · 1 June 2015 · The Frost Partnership Burnham

5/5

Facebook

Amazing staff! Jacqui, Greg,Andrew are wonderful and very helpful with all they do! Very professional!

Francys · 1 June 2015 · The Frost Partnership Wraysbury

5/5

Facebook

Amazing staff! Jacqui, Greg, Andrew are wonderful and very helpful with all they do! Very professional!

Thomas · 1 June 2015 · The Frost Partnership Beaconsfield

Agent replied

Many thanks for your review Thomas - that's great to hear! We really appreciate you taking the time to let us know and we'll pass your comments on to the rest of the team. Best wishes

5/5

View Agents
Tenant

Brilliant service

Easy to deal with, professional service.

Rachel · 29 May 2015 · The Frost Partnership Feltham

5/5

Facebook

Excellent customer service. Thank you!

Paul · 2 November 2014 · The Frost Partnership Beaconsfield

Agent replied

You're very welcome Paul, and thank you for taking the time to send us your review - much appreciated!

1/5

Facebook

Very poor service for rental Management !

Mary · 25 September 2014 · The Frost Partnership Beaconsfield

Agent replied

Hi Mary, Please can you DM your contact details and the area office you've been dealing with. Many thanks

5/5

Facebook

Rating only, no written review.

Greg · 29 August 2014 · The Frost Partnership Beaconsfield

Agent replied

Thank you for taking the time to review us Greg!

5/5

Google

Recently rented a house from the team here, and couldn't have asked for better all-round service. Personable people too, highly recommend it for the Windsor/Eton area

Rut · 22 June 2014 · The Frost Partnership Windsor

2/5

Google

Nothing good to say about these people - they behave like they're running some exclusive Beverley Hills film company, not a letting agency serving commuter-land. Rented a flat from Frost in Feb 2012, my contact was their Sally Hyland at Amersham branch. Throughout, she was not friendly, very formal, bordering on the point of rude. They certainly make you feel like the Dickensian tenant, who had little legal rights with the way they deal with things. Fortunately, tenant law has changed and I know my rights, but a lot of people who don't would surely feel intimidated dealing with these people - no sooner had I signed my lease than Frost handed over a s21 notice seeking possession in 1 years time.I didn't like Frost or Sally Hyland at all. She was often terse, bordering on rude, over the phone, she was overly formal, didn't answer routine emails, made several obvious mistakes on forms that slowed things down, and surprisingly, was exceptionally rude about the old tenant living in my flat. I would never expect to hear this about someone I don't know.If you rent through Frost, know that they hold themselves to a very high standard. You won't be left feeling like the flat/house you're renting is 'yours'. You'll also have a lot of trouble getting Frost to get repairs done. These people are expensive, unpleasant and unnecessary. They treated me in an appalling fashion until I asked my solicitor to write to them setting out my legal rights as a tenant. Since that time, they've gone back to where they belong... crawled back under their stone. If you can avoid it, use another agency in Amersham. These people are pure scum.

Cecilia · 9 July 2013 · The Frost Partnership Amersham

5/5

Google

I found the staff to be extremely helpful and quick to sell my property for me. Many Thanks

Ian · 24 May 2011 · The Frost Partnership Chesham

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about The Frost Partnership

How many reviews does The Frost Partnership have?

The Frost Partnership has 4,759 reviews across its 15 offices, rated 4.6 out of 5 overall: 4,236 on Google, 242 on Facebook, 216 on View Agents, 65 on Trustpilot. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.

Which The Frost Partnership office has the most reviews?

The Frost Partnership Amersham has the most, with 1,045 reviews rated 4.6 out of 5, followed by The Frost Partnership Slough with 1,013.

Where are The Frost Partnership's offices?

The Frost Partnership Amersham, 59-61 Hill Avenue HP6 5BX; The Frost Partnership Slough, 7 Mackenzie Street SL1 1XQ; The Frost Partnership Gerrards Cross, 32 Packhorse Road SL9 7DE; The Frost Partnership Feltham, 6-7 Spring Corner High Street TW13 4PA; The Frost Partnership Burnham, 73 High Street SL1 7JX; The Frost Partnership Flackwell Heath, Acorn House, Straight Bit HP10 9LS; The Frost Partnership Ashford, 4 New Parade, Church Road TW15 2UF; The Frost Partnership Chesham, 1 Germain Street HP5 1LH; The Frost Partnership Windsor, 2 Clarence Road SL4 5AD; The Frost Partnership Staines, 146-148 High Street TW18 4AH; The Frost Partnership Beaconsfield, 1 Burkes Parade HP9 1NN; The Frost Partnership Langley, 6 Clayton Parade, High Street SL3 8HE; The Frost Partnership Chalfont St Peter, 139 High Street SL9 9QL; The Frost Partnership Chalfont St Giles, 10 High Street HP8 4QF; The Frost Partnership Wraysbury, 33 High Street TW19 5DA.

What do sellers say about The Frost Partnership?

52 reviews from sellers, rated 4.9 out of 5 on average. For example, Stanley wrote: "Our property was a two bed roomed bungalow which had been converted with two bedroom & bathrooms upstairs. We were with another agent for over a year but a sale ..."

What do buyers say about The Frost Partnership?

20 reviews from buyers, rated 4.8 out of 5 on average. For example, Amarjit wrote: "I would highly recommend Alison who was extremely helpful before and after the sale of the property I was buying .All the staff i have spoken to was very polite ..."

What do landlords say about The Frost Partnership?

18 reviews from landlords, rated 5.0 out of 5 on average. For example, Kerry-Anna wrote: "Having used Frost to find our new rental property (after a good friend recommended them) I cannot commend them highly enough. Both Heather & Rona are utterly ..."

What do tenants say about The Frost Partnership?

16 reviews from tenants, rated 4.7 out of 5 on average. For example, Kris wrote: "Just wanted to say a massive thank you to Wendy who handled my tenancy, nothing was too much trouble and as time was tight for me, she managed to get me into ..."

Has The Frost Partnership won any awards?

Yes. In The Trusted Agent 2026 awards: The Frost Partnership, Feltham won Platinum; The Frost Partnership, Gerrards Cross won Platinum; The Frost Partnership, Ashford won Gold; The Frost Partnership, Burnham won Gold; The Frost Partnership, Chesham won Trusted Agent; The Frost Partnership, Flackwell Heath won Trusted Agent; The Frost Partnership, Beaconsfield won Trusted Agent.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.