Trusted Agent profile · Buckinghamshire, Middlesex and Berkshire

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The Frost Partnership reviews in Amersham, Slough, Gerrards Cross and 12 more

4.6

★★★★★ Excellent

4,763 reviews across 15 offices and 4 platforms

www.frostweb.co.uk

The Frost Partnership has 15 offices, in Amersham, Slough, Gerrards Cross, Feltham, Burnham, Flackwell Heath, Ashford, Chesham, Windsor, Staines upon Thames, Beaconsfield, Langley, Chalfont St Peter, Chalfont St Giles and Wraysbury (Buckinghamshire, Middlesex and Berkshire). Together they have 4,763 reviews on four platforms, rated 4.6 out of 5 overall.

Google logo

4.6 / 5

4,240

Reviews on Google

All 15 offices

Facebook logo

4.6 / 5

242

Reviews on Facebook

Business-wide

View Agents logo

4.9 / 5

216

Reviews on View Agents

All 15 offices

Trustpilot logo

65

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers52 reviews

4.9 / 5 Our property was a two bed roomed bungalow which had been converted with two bedroom & bathrooms upstairs. We were with another agent for over a year but a sale ...Stanley, 22 February 2021Read all 52 from sellers

Buyers20 reviews

4.8 / 5 I would highly recommend Alison who was extremely helpful before and after the sale of the property I was buying .All the staff i have spoken to was very polite ...Amarjit, 6 July 2018Read all 20 from buyers

Landlords18 reviews

5.0 / 5 Having used Frost to find our new rental property (after a good friend recommended them) I cannot commend them highly enough. Both Heather & Rona are utterly ...Kerry-Anna, 9 June 2020Read all 18 from landlords

Tenants16 reviews

4.7 / 5 Just wanted to say a massive thank you to Wendy who handled my tenancy, nothing was too much trouble and as time was tight for me, she managed to get me into ...Kris, 13 October 2017Read all 16 from tenants

Our offices

The Frost Partnership's 15 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for The Frost Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every The Frost Partnership office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Very professional service. Joe kept us informed throughout the process which really does help. A good company, well run with excellent staff.

Stephen · 30 May 2026 · The Frost Partnership Chesham

Agent replied · 2 June 2026

Hi Stephen, It’s lovely to hear how positive your experience was with the team. Keeping customers informed throughout the process is so important, so it’s wonderful to know Joe’s communication and support helped make the journey that much easier for you. Your kind comments about the company and the team will mean a lot to everyone involved. Thank you so much for taking the time to share your feedback. Kind Regards Customer Experience Team

5/5

Google

Rating only, no written review.

Jane · 30 May 2026 · The Frost Partnership Chesham

Agent replied · 2 June 2026

Hi Jane, Thank you for your 5-star review. We really appreciate you taking the time to rate your experience with us. Your support means a lot to the team. Kind Regards Customer Experience Team

5/5

Google

We cannot commend Alia Khan too highly. In a difficult market she worked persistently hard to sell our property, way above what we would normally have expected from an estate agent. She showed a genuine concern for us as people, not just clients, even bringing round flowers or cakes if we lost a house that we'd hoped to buy. Meanwhile she used all her contacts and her extensive knowledge of the business to find us a purchaser and her persuasive powers to get us the price we wanted. She was a really lovely person to work with, and we recommend her without reserve.

Peter · 30 May 2026 · The Frost Partnership Slough

5/5

Google

We honestly can’t thank Andrew at Burnetts Estate Agents enough for everything he’s done for us throughout our move. From start to finish he’s been professional, supportive, approachable and always kept us updated every step of the way. Moving house is stressful, but Andrew made the whole process feel so much easier with his calm manner, excellent communication and genuine care. Nothing was ever too much trouble and he always went above and beyond to help things move along smoothly. We’re so grateful for all his hard work and would highly recommend Andrew and Burnetts Estate Agents to anyone buying or selling a home. Thank you again for all your help!

Jemma · 30 May 2026 · The Frost Partnership Amersham

Agent replied · 30 June 2026

Dear Jemma, Thank you so much for your kind words and glowing review! We're thrilled to hear that Andrew made your moving experience smoother and more enjoyable. At Burnetts Estate Agents, we pride ourselves on providing exceptional service, and it’s wonderful to know our efforts are appreciated. Your recommendation means a lot to us!

1/5

Trustpilot

Beware of Frost Partnership Lettings…

Beware of Frost Partnership Lettings Beaconsfield. As tenants we have experienced them as toxic and bad faith actors only addressing major problems after we had to involve solicitors. Kitchen appliances that were not safe, broken blinds, radiators off the wall or not working, hanging on to our deposit at end of tenancy in order to earn some more accrued interest, etc. etc. This was concerning a 5-bedroom detached house in the so-called "Golden Triangle" in Beaconsfield that commanded quite a hefty rent. As a tenant avoid at all cost.

Anonymous · 29 May 2026 · The Frost Partnership Wraysbury

5/5

Google

Absolutely loved Social Media Day! ✨ A huge thank you to Digital Sparks for putting together such a valuable and inspiring day. So much insight, creativity, and brilliant conversations all in one room. Always great to be surrounded by people pushing the industry forward 🚀

Ravina · 29 May 2026 · The Frost Partnership Windsor

Agent replied · 5 June 2026

Thank you so much for such a lovely review, Ravina! We really are passionate about helping our clients tell their stories and drive things forward, so pleased that it came across

5/5

Google

Great experience working with Tia at RMJ she was very professional and was able to answer all our questions.

Chantelle · 29 May 2026 · The Frost Partnership Gerrards Cross

1/5

Google

I had a very disappointing experience with the Chatham branch of Robinson Michael Jackson. …

Kieran · 29 May 2026 · The Frost Partnership Gerrards Cross

Agent replied · 26 June 2026

Hi Kieran, We have no record of you on our system and have not previously been contacted by … More

1/5

Google

Do not use this company for any residential transactions. Absolutely shocking!!

Omar · 29 May 2026 · The Frost Partnership Gerrards Cross

Agent replied · 26 June 2026

Hello Omar, We are sorry to hear this feedback - We do not have any record of you on our … More

5/5

Google

Amazing service, very helpful staff, easy to contact. I am very happy with service they were able to get me a deal swiftly. High recommended. 😊. …

Muhammad · 27 May 2026 · The Frost Partnership Feltham

Agent replied · 28 May 2026

Thank you so much for taking the time to write this 5* Google review for our Feltham sales team. We are delighted to hear that you had amazing service, found the staff very helpful and that you highly recommend them. We will pass your comments on to te team and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents

5/5

Google

Great service, speedy sale, good communication.

Baze187 · 27 May 2026 · The Frost Partnership Chesham

Agent replied · 2 June 2026

Good Morning, It’s great to hear that you had such a positive experience with the service. A speedy sale and good communication are exactly what we aim for, so it’s lovely to know everything went smoothly for you. Thank you so much for taking the time to share your feedback. Kind Regards Customer Experience Team

1/5

Google

Dawn Coulson

Napoleon · 27 May 2026 · The Frost Partnership Flackwell Heath

Agent replied · 17 June 2026

We're really sorry to hear your experience didn't meet expectations, this isn't the standard we hold ourselves to. We'd love the chance to put things right, so please don't hesitate to get in touch with us directly. We hope to hear from you soon.

5/5

Google

Maddy has been so helpful in getting me out of a pickle, fantastic service

Francesca · 27 May 2026 · The Frost Partnership Amersham

5/5

Google

I am very happy with everything and Varun Malhotra kept in touch and explained everything every step of the way. I would definitely recommend this service. 👌 …

Liz · 26 May 2026 · The Frost Partnership Chesham

Agent replied · 2 June 2026

Hi Liz, It’s wonderful to hear how happy you were with your experience. Keeping customers informed and making sure everything is clearly explained throughout the process is exactly the kind of support we aim to provide. Varun will be so pleased to read your kind comments, and we’ll be sure to pass them on to him. Thank you so much for your recommendation and for taking the time to share your feedback. Kind Regards Customer Experience Team

1/5

Google

I saw a few other posts about how this company will accept your bid as a winner and then accept higher bids afterwards. I didnt think it was a big deal, maybe an accident. My first interaction with this company, I won an auction and received confirmation. They took another bid 40 mins later and lied about when that bid came in. I told them my lawyer is involved and they admitted they had made a mistake. I was told if the other party did not pay by 1130 I would be the winner again. The other party didnt pay and they started the auction again at a price above my winning and accepted bid. Trust in this auction house at your own peril.

Hardeep · 26 May 2026 · The Frost Partnership Chesham

1/5

Google

Be very careful. You are dealing with a company that is selling an OPTION to buy. The terms of the contract are almost illegal and massively one-sided (read them and get advice). So many people are saying they lost money. Medway Law, which they use, is owned by IamSold. Also, I am sold on recording their calls but won't give any recordings to anyone, saying they are private due to GDPR... Their staff are very, very nice on the phone when you are talking about buying but change their behaviour once you try to negotiate and once you sign the reservation form. Rebecca A. will hound you so long as she thinks you are in her pocket. The actual agent who showed us the property confirmed he'd not actually read IamSold's terms properly. I asked him outright. IAS has very clever sales tactics, because once you pay the reservation fee, that's it, they have YOUR money. Be very careful; this is not a company I would recommend. I'd go as far as to say you could lose your money. The mortgage caveat is not worth the paper it's written on, and if you try to rely on it, they will say, "We need to send this to an internal panel for review," and guess what happens then. Follow your gut; if it doesn't feel right, you know it's not. Do yourself a favour: don't buy or sell via this company. So many have lost money

Noddy · 26 May 2026 · The Frost Partnership Chesham

Agent replied · 2 June 2026

Hi Noddy, We’re sorry to hear that you feel disappointed and frustrated following your experience. We completely understand the importance of customers feeling fully informed and confident throughout the buying process, especially when making such a significant commitment. We appreciate you taking the time to share your concerns regarding communication, the reservation process, and your understanding of the terms involved. We take feedback like this seriously and will ensure your comments are reviewed internally. As we are unable to discuss specific case details within a public forum, we would welcome the opportunity to speak with you directly and look into the concerns you’ve raised in more detail. Please contact us at experience@iamproperty.com Kind Regards Customer Experience Team

5/5

Google

They have been amazing, communication is the best we have had from any company so far

Simon · 26 May 2026 · The Frost Partnership Slough

5/5

Google

Street are a fantastic company, that help to make the life of an estate agent, much more seamless. With their AI integrated systems, it really allows you to work efficiently and effectively.

Che · 26 May 2026 · The Frost Partnership Slough

5/5

Google

This is the first time we’ve worked with this real estate agency, and we’re delighted. Professionalism, expertise, and quality service. And they’re very responsive. The entire staff deserves praise, especially Layla ! Everything is of high quality !

Simona · 26 May 2026 · The Frost Partnership Ashford

Agent replied · 21 May 2026

Many thanks for taking the trouble to post this fantastic 5 star Google review for our Ashford Lettings office and especially Layla. We are delighted to hear that you’re delighted with the professionalism, expertise, and quality service. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

Tia and Sam at RMJ Chatham are both exceptional. They have been an absolute pleasure to deal with over the last few weeks from my …

Emma · 26 May 2026 · The Frost Partnership Gerrards Cross

Agent replied · 26 June 2026

Hi Emma, thank you so much for sharing this incredible review about Tia & Sam. We are so pleased you had a great experience when looking to market your home - we wish you nothing but the best going forward!🏡🎉 - RMJ Chatham …

5/5

Google

I found Tia Coles extremely helpful and pro-active. Always helping to chase things up, very responsive and always acting in the client's best interests. Would highly recommend Tia Coles!

Olivia · 26 May 2026 · The Frost Partnership Gerrards Cross

Agent replied · 26 June 2026

Hi Olivia, thank you for leaving this amazing review about Tia! We are so pleased you have had a great experience. RMJ Chatham🏡⭐ …

5/5

Google

Tia is nothing short of amazing! She has made the whole process an absolute breeze, being first time buyers we felt totally out of our depth but Tia explained everything thoroughly and helped every step of the way! We could not recommend …

Jasmine · 26 May 2026 · The Frost Partnership Gerrards Cross

Agent replied · 26 June 2026

Hi Jasmine, thankyou for this amazing review about Tia! We are so pleased you have had a great experience⭐

5/5

Google

Very professional staff and friendly, they are all what you need, thank you guys and especially Tia.

Nicusor · 26 May 2026 · The Frost Partnership Gerrards Cross

Agent replied · 26 June 2026

Thank you for sharing your experience with the team - with special mention to Tia! We are so pleased you have had a great experience⭐

5/5

Google

This company are great. The teamwork is great to see and really makes them stand out against the other agents I’ve dealt with in the past.

Sally · 26 May 2026 · The Frost Partnership Amersham

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about The Frost Partnership

Which The Frost Partnership office has the most reviews?

Amersham has the most, with 1,045 reviews rated 4.6 out of 5, followed by Slough with 1,013.

Where are the The Frost Partnership offices?

The 15 The Frost Partnership offices, by town:

  • Amersham: 59-61 Hill Avenue, Amersham, Buckinghamshire, HP6 5BX
  • Ashford: 4 New Parade, Church Road, Ashford, Middlesex, TW15 2UF
  • Beaconsfield: 1 Burkes Parade, Beaconsfield, Buckinghamshire, HP9 1NN
  • Burnham: 73 High Street, Burnham, Buckinghamshire, SL1 7JX
  • Chalfont St Giles: 10 High Street, Chalfont St Giles, Buckinghamshire, HP8 4QF
  • Chalfont St Peter: 139 High Street, Chalfont St Peter, Buckinghamshire, SL9 9QL
  • Chesham: 1 Germain Street, Chesham, Buckinghamshire, HP5 1LH
  • Feltham: 6-7 Spring Corner High Street, Feltham, Middlesex, TW13 4PA
  • Flackwell Heath: Acorn House, Straight Bit, Flackwell Heath, Buckinghamshire, HP10 9LS
  • Gerrards Cross: 32 Packhorse Road, Gerrards Cross, Buckinghamshire, SL9 7DE
  • Langley: 6 Clayton Parade, High Street, Langley, Berkshire, SL3 8HE
  • Slough: 7 Mackenzie Street, Slough, Berkshire, SL1 1XQ
  • Staines upon Thames: 146-148 High Street, Staines upon Thames, Middlesex, TW18 4AH
  • Windsor: 2 Clarence Road, Windsor, Berkshire, SL4 5AD
  • Wraysbury: 33 High Street, Wraysbury, Middlesex, TW19 5DA
What do sellers say about The Frost Partnership?

52 reviews from sellers, rated 4.9 out of 5 on average. For example, Stanley wrote: "Our property was a two bed roomed bungalow which had been converted with two bedroom & bathrooms upstairs. We were with another agent for over a year but a sale ..."

What do buyers say about The Frost Partnership?

20 reviews from buyers, rated 4.8 out of 5 on average. For example, Amarjit wrote: "I would highly recommend Alison who was extremely helpful before and after the sale of the property I was buying .All the staff i have spoken to was very polite ..."

What do landlords say about The Frost Partnership?

18 reviews from landlords, rated 5.0 out of 5 on average. For example, Kerry-Anna wrote: "Having used Frost to find our new rental property (after a good friend recommended them) I cannot commend them highly enough. Both Heather & Rona are utterly ..."

What do tenants say about The Frost Partnership?

16 reviews from tenants, rated 4.7 out of 5 on average. For example, Kris wrote: "Just wanted to say a massive thank you to Wendy who handled my tenancy, nothing was too much trouble and as time was tight for me, she managed to get me into ..."

Has The Frost Partnership won any awards?

Yes. In The Trusted Agent 2026 awards: The Frost Partnership, Feltham won Platinum; The Frost Partnership, Gerrards Cross won Platinum; The Frost Partnership, Ashford won Gold; The Frost Partnership, Burnham won Gold; The Frost Partnership, Chesham won Trusted Agent; The Frost Partnership, Flackwell Heath won Trusted Agent; The Frost Partnership, Beaconsfield won Trusted Agent.

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