Trusted Agent profile · Berkshire, Hampshire, Surrey and more

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Romans reviews in Fleet, Reading, Bracknell and 18 more

4.4

★★★★★ Great

8,810 reviews across 21 offices and 3 platforms

www.romans.co.uk

Romans has 21 offices, in Fleet, Reading, Bracknell, Tilehurst, Wokingham, Basingstoke, Lower Earley, Camberley, Burnham, Caversham, Windsor, Aldershot, Maidenhead, Woodley, Farnborough, Yateley, Ascot, Sandhurst, Crowthorne, Farnham and Henley on Thames (Berkshire, Hampshire, Surrey, Buckinghamshire and Oxfordshire). Together they have 8,810 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

7,283

Reviews on Google

All 21 offices

View Agents logo

5.0 / 5

2

Reviews on View Agents

All 21 offices

Trustpilot logo

1,525

Reviews on Trustpilot

All 21 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Romans's 21 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Romans, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Romans office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I had a great experience with the team at Romans Estate & Letting Agents in Aldershot. From the initial viewing through to the offer process, everyone was friendly, professional, and responsive. A special thank you to Levi. As a first-time buyer, everything was new to me, but he took the time to answer all of my questions with patience and professionalism. I would highly recommend Romans to anyone looking to buy a property. Thank you also to the entire team for your excellent service.

Ravish · 1 August 2026 · Romans Aldershot

Agent replied · 22 August 2026

Thank you, Ravish, for your wonderful review! We're thrilled to hear that you had a great experience with our team, especially Levi, who provided the support and understanding you needed as a first-time buyer. Your recommendation means a lot to us, and we look forward to helping you again in the future.

5/5

Google

Great people and excellent service.. thwnkyou!!!

Zunu · 1 August 2026 · Romans Aldershot

Agent replied · 22 August 2026

Dear Zunu Gurung, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

I have had a brilliant experience from Will in the Lettings Team. Always helpful and very knowledgeable!

B · 1 August 2026 · Romans Aldershot

Agent replied · 22 August 2026

Dear B. H We greatly appreciate your 5-star review and the time you took to share your experience with Will. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

The whole team were amazing from start to finish. Holly, Vasco, and Nuria are amazing and always quick to respond with any queries. A quick mention for Tom too. Great team and a brilliant experience. Thank you

Shannon · 1 August 2026 · Romans Aldershot

Agent replied · 22 August 2026

Dear Shannon Cronin, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

1/5

Trustpilot

I rented with Romans once and never…

I rented with Romans once and never will again. They were nice and helpful to get me moved in then when I moved out tried to scam me out of my deposit with made up cleaning fees. They were rude when corresponding with me, and when I asked for the images from my flat to be sent so I could check the metadata on the images to make sure they were actually photographed after my tenancy I was ignored. Speaks for itself really. I agreed to pay half of the fees and asked for a copy of the full receipt. All I was sent was a hand written note with my half of the fee, no evidence of the full fee being paid by them. Liars!

Brock · 30 July 2026 · Romans Fleet

Agent replied · 18 August 2026

Dear Brock, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

4/5

Trustpilot

Holly has been very accommodating…

Holly has been very accommodating throughout our property search, although we did not manage to let a property through Romans I really liked how pro-active she was in keeping in touch while we searched and updating us on any new properties!

Hannah · 29 July 2026 · Romans Fleet

Agent replied · 18 August 2026

Dear Hannah, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Holly. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

5/5

Google

We visited several properties with Millie. What an outstanding professional! We found her to be knowledgeable, cheerful and considerate, enthusiastic, dynamic, a good listener and patient with our many questions. Thank you Millie. I also am very impressed by Sam (the manager) in Windsor and her whole letting team, i.e. Carly, Daisy and Samuel. What an outstanding group of professionals. They listened to my needs and found me good tenants.They kept me updated on a regular. basis of their progress. They were polite, curteous, patient and. respectful. They provided answers to all my questions along the way. From thhis experience I would highly recommend Romans in Windsor to anyone in the area.

Lydia · 25 July 2026 · Romans Windsor

Agent replied · 22 August 2026

Dear Lydia Marshall We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I’ve really enjoyed my experience with Romans. It was my first time ever to rent a house and the process was very smooth and well organised. Special thanks to Khim who was extremely helpful, always communicating with us, and always happy to answer all my questions.

Nathan · 25 July 2026 · Romans Reading

Agent replied · 22 August 2026

Thank you, Nathan, for your wonderful review! We're thrilled to hear that your first experience renting a house with us was smooth and well organised. Your kind words about Khim's support and communication will be shared with the team, as we strive to make every stage of the property journey clear and stress-free.

5/5

Google

In a very difficult market, Romans invested significant effort and managed to find us a buyer. And then helped us through the whole process. Special thanks to Sarah, Catherine and Stephanie: you're a great team.

Adam · 25 July 2026 · Romans Crowthorne

Agent replied · 22 August 2026

Thank you, Adam, for your wonderful review. We're thrilled to hear that our team, especially Sarah, Catherine, and Stephanie, provided you with the support you needed to find a buyer in this challenging market. Your satisfaction is our priority, and we appreciate your trust in us during this important journey.

4/5

Google

I have been with Romans estate agents since January of 2023. It has been rocky in the beginning especially how the tenant intake, and check out happens. In the last year things have taken a big change for the better. I now have Anne Marie Osbourne who has been a dream to work with she is kind, thoughtful, and always helpful. She also doesn’t glaze over things when they go wrong. She accepts responsibility and aims to make it better. She also pays attention to details in the character of prospective tenants not just what they are saying. She pays attention to my schedule and ensures she calls me to get a quick answer to a question. She has made the process much easy and I’m so happy to have her working with my property. I would go to Romans to help find you a home to rent or buy.

Cherica · 25 July 2026 · Romans Wokingham

Agent replied · 22 August 2026

Thank you for your thoughtful review, Cherica. We're glad to hear that your experience has improved significantly, especially with Anne Marie's support and attention to detail. We strive to provide reliable and customer-centric service, and your feedback helps us continue to enhance our processes.

5/5

Google

Abbie was just fantastic while arraging two reviews for us

Anand · 25 July 2026 · Romans Wokingham

Agent replied · 22 August 2026

Dear Anand Misra We greatly appreciate your 5-star review and the time you took to share your experience with Abbie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

We chose Romans to sell my late Mother's property because of a previous positive experience. Manager Alfie and his team were excellent throughout and Harry, who handled most of the viewings, was really helpful, professional and gave great feedback from potential buyers. Unfortunately, through no fault of Roman's or ourselves, we lost our first buyer, but the advice to immediately re-market and to do so in a way that would increase the catchment, brought 6 viewings the very next day along with 3 offers, one of which we accepted and who is now the new owner. We had Catherine McNicholas appointed as our move manager and wow, what a great coordinator she was as she worked with us, our buyer and the solicitors, answering questions, chasing up the various documents and "Just being there when we needed her!! I have no hesitation in recommending Roman's, excellent customer service.

Bernard · 25 July 2026 · Romans Yateley

Agent replied · 22 August 2026

thank you so much for the glowing review of the Yateley team, i know how much they care about their clients and they will be delighted that you have recognized their efforts! Thanks again! Scott Caudwell Regional sale director.

5/5

Google

Myself and my wife were looking for a place and Chloe took us through to see the properties, eventually liked a place and Chloe again took us through the process. She's very helpful and went out of her way to help us. Great experience with Romans and with Chloe.

Usama · 25 July 2026 · Romans Camberley

Agent replied · 22 August 2026

Thank you, Usama, for your wonderful review. We're thrilled to hear that you and your wife had a great experience with Chloe and found the right home with her support. Helping people find and enjoy the right home is at the heart of everything we do, and your feedback reinforces our commitment to providing reliable and customer-centric service.

5/5

Google

Romans Lettings & Estates Agents have Amazing service and always friendly and has always helped me whenever needed above and beyond needs thank you and appreciation to Joshua Hole.

Dylan · 25 July 2026 · Romans Farnborough

5/5

Trustpilot

Just want to say a big thank you to…

Just want to say a big thank you to Holly from romans. Very helpful went above and beyond. Would recommend

Tony · 23 July 2026 · Romans Fleet

Agent replied · 19 August 2026

Dear Tony We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Great experience with Cameron and Zara

If you’re looking to rent out your property and want honest market advice, a clear breakdown of costs, and a professional yet personal service, I highly recommend contacting Romans Lettings and asking for Cameron. Cameron was knowledgeable, transparent, and took the time to explain everything clearly, providing valuable insight into the rental market and our options. I’d also like to mention Zara, the Lettings Manager, who followed up with us after the meeting to ask how it went and whether we had any questions or concerns. It was clear that she is genuinely engaged, professional, and supportive of her team, which reflects positively on the service Romans provides. A great experience from a team that clearly values its customers.

Hussain · 23 July 2026 · Romans Fleet

Agent replied · 1 August 2026

Dear Hussain, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Great service

Vasco called round last week and explained the selling process to us in detail, answering any questions we had. He was round again this week to take photos of my house, had them on Romans website by the afternoon, and he contacted me to say we had our first viewing this Friday! An excellent service.

Roger · 23 July 2026 · Romans Fleet

Agent replied · 19 August 2026

Thank you, Roger, for your wonderful feedback. We're thrilled to hear that Vasco provided you with excellent service and made the selling process clear and supportive. We look forward to helping you every step of the way as you move forward with your home journey.

5/5

Google

Daisy was absolutely amazing and helped me every step of the way. I couldn't recommend anyone else more thoughtful and accomodating. Definitely recommend Romans and Daisy to anybody.

Carol · 22 July 2026 · Romans Windsor

Agent replied · 22 August 2026

Dear Carol James We greatly appreciate your 5-star review and the time you took to share your experience with Daisy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I would like to thank Mollie Steadman at Romans. She was brilliant from the very beginning, showing me the property I bought and always responding promptly to any questions I had. She provided excellent guidance throughout the entire buying process. It was also great to have various members of the team supporting me along the way. Romans is a fantastic estate agency, and I would definitely use them again in the future if I ever need to buy or sell another property. I highly recommend them.

Nuno · 22 July 2026 · Romans Windsor

5/5

Google

Having dealt with many letting agents over the past 20 years I can honestly say Romans Windsor have been exemplary in every aspect of the process of my tenancy from start to finish. Sam, Carly and Kim are not only professional, they are personable. A real pleasure to deal with and would whole heartedly recommend them. Thank you :)

James · 22 July 2026 · Romans Windsor

5/5

Google

I cannot recommend Romans highly enough. From the very beginning, the entire process of renting our property in Windsor was handled with professionalism and excellent communication, especially considering we had a very tight window. A special mention must go to Daisy, who was absolutely outstanding throughout. She always answered our calls and emails promptly, kept us updated every step of the way, and made what can often be a stressful process feel straightforward and completely hassle-free. Nothing was ever too much trouble, and her friendly, approachable manner gave us confidence that everything was being taken care of. The whole team demonstrated excellent customer service, attention to detail and genuine care. If you’re looking for a professional, reliable and responsive letting agency, I would not hesitate to recommend Romans. Thank you again, and especially to Daisy, for making the move such a positive experience.

Anita · 22 July 2026 · Romans Windsor

5/5

Google

I recently rented a property through Romans and had a great experience from start to finish. The whole process was quick and well organized, and the team was always responsive and helpful. A special thanks to Daisy and Sam, who were incredibly flexible in arranging viewings at short notice. They took the time to show me every detail of the property and answered all of my questions patiently. I never felt rushed or under any pressure, which made the experience much more enjoyable. Carly handled all the paperwork efficiently and made the contract process pretty smoothy too. It's a professional and friendly team, and easy to work with. I'd highly recommend Romans to anyone looking to rent in the Windsor area.

Blake · 22 July 2026 · Romans Windsor

5/5

Google

Romans lettings agents handled everything to do with my let with professionalism and speed. Always friendly and appropriate communications from Sam Morton and Carly. No unnecessary calls or emails. They just get on with the management of the let without bothering you all the time. Rent payments were reliably on time. It has been a stress free experience.

Kate · 22 July 2026 · Romans Windsor

5/5

Google

I have been using Romans landlord services over the last seven years. Every one I have dealt with have been professional, trustworthy and helpful. I would like to thank Kim Stockley for dealing with any property management issues with professionalism, common sense and humour. It is a privilege to work with your company. Many thanks and Best Regards. As at July 2023, I am very grateful to Romans and Kim Stockley's customer care service provided to me on a consistently high quality basis from the beginning. Long may it continue. Thanks. An update at January 2024; Kim Stockley has regularly proved very knowledgeable and helpful. In the current instance, with the selection/replacement of a new appropriate Qrad-electrical radiator at the property within a day, so that the tenants can have the Lounge heating 'ASAP'. Many thanks again, Kim. As at July 2026; I am happy to report that our professional relationship continues successfully on a consistent basis. Many thanks, Kim/Romans.

Harish · 22 July 2026 · Romans Windsor

Agent replied · 21 June 2024

Dear Harish, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Romans

Which Romans office has the most reviews?

Fleet has the most, with 1,788 reviews rated 4.1 out of 5, followed by Reading with 914.

Where are the Romans offices?

The 21 Romans offices, by town:

  • Aldershot: 167 Victoria Road, Aldershot, Surrey, GU11 1JU
  • Ascot: Scotch Corner London Road, Sunningdale, Ascot, Surrey, SL5 0ER
  • Basingstoke: 2-3 Winton Square, Basingstoke, Hampshire, RG21 8EN
  • Bracknell: New Manor House The Ring, Bracknell, Berkshire, RG12 1JT
  • Burnham: 78 High Street, Burnham, Buckinghamshire, SL1 7JT
  • Camberley: 122 London Road, Camberley, Surrey, GU15 3TJ
  • Caversham: 13 Bridge Street, Caversham, Berkshire, RG4 8AA
  • Crowthorne: 246 High Street, Crowthorne, Berkshire, RG45 7AP
  • Farnborough: 67 Victoria Road, Farnborough, Hampshire, GU14 7PL
  • Farnham: 21 The Borough, Farnham, Surrey, GU9 7NQ
  • Fleet: 257 Fleet Road, Hampshire, GU51 3QW
  • Henley on Thames: 30 Hart Street, Henley on Thames, Oxfordshire, RG9 2AU
  • Lower Earley: 1 Chalfont Court, Lower Earley, Berkshire, RG6 5SY
  • Maidenhead: 41 Queen Street, Maidenhead, Berkshire, SL6 1NB
  • Reading: 33-34 Market Place, Reading, Berkshire, RG1 2DE
  • Sandhurst: 76 Yorktown Road, Sandhurst, Berkshire, GU47 9BT
  • Tilehurst: 30 - 30a School Road, Tilehurst, Berkshire, RG31 5AN
  • Windsor: 4 Clarence Road, Windsor, Berkshire, SL4 5AD
  • Wokingham: 23 Market Place, Wokingham, Berkshire, RG40 1AP
  • Woodley: 301 Loddon Bridge Road, Woodley, Berkshire, RG5 4BE
  • Yateley: 62-64 Reading Road, Yateley, Hampshire, GU46 7UH
Has Romans won any awards?

Yes. In The Trusted Agent 2026 awards: Romans, Tilehurst won Platinum.

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