Romans reviews

★★★★★ 5/5

Google

I would like to express my sincere gratitude to the team at Romans Reading, and in particular to Khim Bahadur Gurung, Lettings Consultant, and Sal Correia, Lettings Move Manager. They provided exceptional support throughout the entire process of renting my new home. I initially contacted Romans regarding a particular property advertisement, but Khim immediately suggested an even better option that perfectly suited my needs. He arranged a viewing on the very same day and continued to support me at every stage of the tenancy process. He also found a very favourable payment arrangement for me and was even able to negotiate an earlier move-in date at my request, which I greatly appreciated. Sal was equally professional and helpful. She was always courteous, responded very promptly to all of my enquiries, and did everything possible to ensure that I felt comfortable and reassured throughout the process. I am truly grateful to both of them. What could have been a very stressful experience turned out to be remarkably smooth and straightforward thanks to their professionalism, dedication, and kindness. I would highly recommend their services to anyone looking to rent a property.

Olga · 22 July 2026

★★★★★ 5/5

Google

Securing a rental property right now is incredibly stressful, but the team at Romans made the entire process seamless. A huge thank you to Lucky Sherpa and Khim Bahadur Gurung who looked after our application. They were professional, reassuring, and kept us updated every step of the way through referencing. Move-in day was completely hassle-free, and the property was handed over in good condition. After some poor experiences with other high-street agents, Romans has been a breath of fresh air. Highly recommend!"

Orhan · 22 July 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had a great experience with Romans Estate & Lettings Agents in Reading. Courtney, and especially Nischal, have been incredibly helpful throughout the entire process. They made what could have been a stressful experience so much easier. Nischal went above and beyond by taking the time to call me back, explain every step of the process, and answer all of my questions. Their support and clear communication really helped me with my move-in and gave me confidence every step of the way. Thank you both for your professionalism, patience, and excellent customer service. I would highly recommend Romans to anyone looking for a reliable and supportive letting agent.

Nadiah · 22 July 2026

★★★★★ 1/5

Google

I understand the property market is extremely congested at the moment, but my experience with this agency went beyond what can reasonably be explained by high demand. There was a clear lack of transparency throughout the process. Communication was poor, information about the property’s status was unclear, and I was never given a fair opportunity to view the property. No clear explanation was provided as to why viewings were handled the way they were. While competition is expected, basic professionalism, ethical conduct, and open communication should still apply. Unfortunately, this experience felt neither transparent nor equitable, and it has left me questioning the agency’s standards. I hope the agency reflects on this feedback and improves how prospective clients are treated going forward.

Isabel · 22 June 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Outstanding service from Matthew and Hannah, truly exceeded expectations! I have used Romans in the past and have never been disappointed, but this time they completely exceeded expectations. From the very start, Matthew Leigh was fantastic. He showed an incredible amount of patience throughout the initial process, which was deeply reassuring. What I appreciated most was that before I had even signed the contracts to sell the house with him, he wasn't pushy at all, whereas many other agents definitely would have been. Within the first week of going on the market, the team secured multiple offers. Before even presenting them to me, they had already graded them by quality, allowing us to have a transparent, open discussion about the pros and cons of each before choosing the best buyer. The completion process took longer than expected, which is when Hannah Rawlings stepped in as the go-between for myself, the solicitors, and Matthew. Hannah was just as amazing, constantly chasing updates and keeping everyone firmly in the loop. We hit a few stumbling blocks along the way, including a rather aggressive mortgage survey. While other agents might have pressured me to reduce the agreed price just to close the deal, Matthew stood firm. He navigated the situation perfectly and negotiated like a true professional. Matthew has all the hallmarks of a brilliant leader, and I would be genuinely shocked if he doesn’t become the manager of the Reading branch over the next few years. If you want a team that genuinely deserves a five-star rating, look no further than Matthew, Hannah, and the Romans team. Thank you all!

Dee · 22 June 2026

★★★★★ 5/5

Google

I’ve had a really positive experience with Romans Property Management in Reading. From the beginning, the whole process was handled professionally and smoothly, and the team were always supportive and responsive whenever I needed help. A special thanks to Jessica, who has been incredibly helpful throughout. She always responds to queries quickly, explains everything clearly, and genuinely makes the process much less stressful. Her friendly and professional attitude really stands out, and it’s reassuring to know there is always someone willing to help whenever needed. Any questions or concerns I’ve had have always been dealt with efficiently and professionally. I would definitely recommend Romans Property Management to anyone looking for a reliable and supportive estate agency in Reading. Thank you again to Jessica and the whole team for all your help!

Akshada · 22 June 2026

★★★★★ 5/5

Google

I had a fantastic experience working with Ben. From start to finish, Ben was incredibly supportive, professional, and always available to answer any questions I had (and there were plenty). What really stood out was his genuine care and commitment, he made what can often be a stressful process feel smooth and manageable. Ben's communication was clear and timely, and he went above and beyond to ensure everything progressed efficiently. I always felt informed and reassured, which made a huge difference. I would highly recommend Ben to anyone looking for a reliable and dedicated estate agent. Thank you again for all your help and support!

Naomi · 7 April 2026

★★★★★ 5/5

Google

I was first time buyer and had no idea about nothing. From the very start of booking, viewing, valuation process till completion the team were very helpful. Special thanks to Ricol, Harry, Mathew, Danny and Sam. It was great support from you. Hannah, move manager was so efficient, friendly, professional and approachable. Wouldn't had been possible without her. Antra was very helpful, friendly and gave me all possible suggestion for mortgage process. Romans provided me with solicitor and mortgage advisor. They all were very helpful during the entire process and a huge THANK YOU TO THE FULL TEAM FOR HELPING ME. Would recommend Romans for their great work.

Kelly · 6 April 2026

★★★★★ 5/5

Google

I decided to sign up with Romans having not been able to sell my flat after 11 months on the market with another agency. Matthew Leigh was very effective at getting my place on the market and sold, managing to find me a buyer within just a few weeks, at a price that was £2k higher than the asking price. Hannah Rawlings was my move manager for the rest of the process, and again she was very effective at communicating with me and liaising with all of the parties to bring about a successful exchange of contracts. Thank you to them and to the whole team for helping to make my move happen!

Alexander · 6 April 2026

★★★★★ 5/5

Google

I always have a really good experience at Romans. The team are always friendly, welcoming, and ready to help whenever needed. Jessica Phillips is especially helpful, professional, and approachable. She always goes above and beyond to make sure everything runs smoothly and that we as tenants feel valued. Her positive attitude and excellent customer service really stand out. Thank you, Jessica, and the whole team for always providing such a great experience!

Vilashinee · 22 May 2026

★★★★★ 5/5

Google

My experience with Romans has been very positive so far, and I’m still in the process of purchasing. I’d especially like to praise Benjamin, who conducted my first property viewing, which ended up being my dream flat. He was welcoming, friendly, and extremely helpful throughout. His transparency and genuine approach made my decision very easy. The whole process initially felt a bit daunting, as I was worried about facing sales pitches focused purely on closing a deal. However, Benjamin made me feel comfortable and confident from the start. I’m very happy about my choice.

Rita · 13 March 2026

★★★★★ 5/5

Google

I'm very happy that we rented place from Romans. Jessica Philips has been our manager for the property that we rent in Reading and has been very helpful right from the day we moved in, all our queries get sorted so quickly and she is very much helpful and polite in responding to us which is very important as tenants we do look to have a good and understanding manager.

Sowmya · 22 May 2026

★★★★★ 5/5

Google

I’ve really enjoyed my experience with Romans. It was my first time ever to rent a house and the process was very smooth and well organised. Special thanks to Khim who was extremely helpful, always communicating with us, and always happy to answer all my questions.

Nathan · 25 July 2026

★★★★★ 5/5

Google

A sincere thank you to Charlotte Walker and Kaitlyn Young at Romans Reading. They took ownership of my long-pending tenancy deposit issue, followed up proactively, and helped bring it to a successful resolution. I really appreciate the professionalism, communication, and commitment throughout. Thank you both!

Ranit · 22 July 2026

★★★★★ 5/5

Google

We had a very positive experience with Romans during the end of our tenancy. Kaitlyn Young was very professional, friendly and helpful throughout the whole process. Communication was always clear and prompt, and she was always pleasant to deal with. Thank you again for all your help and support. Slawomir & Gabriela

Żywioł · 22 May 2026

★★★★★ 5/5

Google

Romans is a trusted company to rent with, they're super responsive! Been renting with them for the past 10 months and it's really a 10 out of 10 experience. Special shoutout to Jessica Phillips! Thanks so much for your help and being so responsive during all times!

JC · 22 May 2026

★★★★★ 5/5

Google

Great renting experience! Helpful staff and everything went smoothly. Special mention to Kaitlyn Young too she has been super patient and deeply reassuring along the way.

Cheung · 22 July 2026

★★★★★ 5/5

Google

Lucky Sherpa is a very dedicated and excellent employee of Romans Estate. Whenever there are any requests or inquiries, she responds very quickly and she handles matters sincerely and efficiently. I am very satisfied with her work and give her high praise.

Loretta · 23 March 2026

★★★★★ 5/5

Google

I had a really good experience with this Agency. They all helped me in renting a house but Suresh Rama Magar experience and knowledge have been determined for the achievement of the task. As non UK resident it was really hard experiencing with the bureaucracy but he supported me in any circumstances and, finally, I got the house. Refer to Romans Reading and Suresh in particular if you need to rent an house in this area. I have been renting through Romans for almost a year, and their property manager Jessica Phillips who has been extremely professional and helpful. She always support me in some minor issues I had, therefore I strongly recommend her for her professionalism and collaboration. Thank you

Massimo · 22 May 2026

★★★★★ 5/5

Google

TL;DR Really happy with Romans, but Kian & Leonte are the icing on the cake! We’re not local to Reading, but we have two rental properties managed through Romans. That kind of distance could be a headache, but honestly? Romans have made it completely painless. They've consistently delivered: great tenants, competitive rates, and proper support whenever we've needed it. On top of that solid experience, we've got Kian and Leonte on the ground, each looking after one of our places. They're always contactable, quick to act, and genuinely care. Kian in particular went above and beyond to help us with some renovation work we needed to get done. They're the kind of people who make a good agency feel like a great one! So yes, happy with Romans overall. But Kian and Leonte are very much the cherries on top of our team <3

Botsang · 22 May 2026

★★★★★ 5/5

Google

Romans rented my flat out within a week, very impressed with the whole process. Lucky and the team kept me informed throughout.

Adam · 22 July 2026

★★★★★ 5/5

Google

Matthew Leigh of Romans is a world class resource. This employee helped me and my wife much even after his part of the job was done. He was so hands on my opinion of Romans Changed. I had a previous issue with Romans and said I wouldn’t deal with them but Matthew was the biggest reason I used your company again. He is a massive asset to your company and I cannot praise him enough for what he done for me and my wife.

Tasha · 15 January 2025

★★★★★ 5/5

Google

I’m currently in the process of buying my first home, and Ben Green has been fantastic throughout. He has been incredibly supportive, patiently answering my questions and helping me navigate arranging second viewings with family members who …

Rebecca · 22 March 2026

★★★★★ 1/5

Google

Hey All, I would like to share my experience with Romans. I rented a property for two years, and when I checked out, the Romans team informed me that I owed £1,845 in proposed liabilities. Although I agreed to arrange for a professional cleaning team to clean the property, the Romans team would not allow me to do so after my checkout. Instead, they charged me £460 just for cleaning, despite the fact that the other items in the property remained in the same condition as when I checked in & most of the items fall under the category of fair wear and tear . Here is a breakdown of the charges: Cleaning: £460.00 Gardening: £200.00 Redecoration: £500.00 Blinds/Curtains: £250.00 Flooring: £100.00 Damages: £125.00 Light Bulbs: £30.00 Left Items: £10.00 Appliances: £150.00 Baskets Not Seen: £20.00 Ultimately, I transferred the final settlement amount of £1,845. I did this to avoid complicating matters with this large company, even though it meant borrowing money from my friends to make the payment. My experience with Romans has been incredibly unpleasant and feels almost like harassment, and I feel compelled to share this widely. I hope that karma will address my issues with your company and that I will eventually be able to get my money back. Best regards, Naveen Kumar

Naveen · 25 December 2024