Trusted Agent profile · Reading, Berkshire

Romans Reading reviews

4.3

★★★★★ Great

914 reviews across 1 platform

33-34 Market Place, Reading, Berkshire, RG1 2DE

Part of Romans, see every office.

Romans's office in Reading, Berkshire, at 33-34 Market Place, is rated 4.3 out of 5 across 914 reviews on 1 platform, including 914 Google reviews rated 4.3.

Google logo

4.3 / 5

914

Reviews on Google

This office

Reviews may appear on more than one platform.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Reviews

Every review we hold for the Reading office, from every platform, shown as written. First names only.

4/5

Google

Rating only, no written review.

Y2k · 29 July 2019

Agent replied

Thank you for your rating of our Sales / Lettings departments in Reading. Regards Jon Roberts Director Residential Sales

1/5

Google

Rating only, no written review.

David · 29 July 2019

Agent replied

We are sorry to see by your rating that you are disappointed with Romans and would like to understand what has happened. Customer service is very important to us, if you would contact us directly to discuss your experience. I can be contacted on 0118 9538715 or jsumner@romans.co.uk Kind regards, John Sumner Regional Lettings Director

1/5

Google

Rating only, no written review.

Freya · 29 July 2019

Agent replied

I am sorry to see by your rating that you are disappointed with Romans and I would like to understand what has happened. Customer safety is a priority at Romans and something we take very seriously. Please contact me directly to discuss your experience I can be contacted on 0118 9538715, 07764 162504 or by e-mail jsumner@romans.co.uk. Kind regards, John Sumner Regional Lettings Director

1/5

Google

Rating only, no written review.

Maria · 29 July 2019

Agent replied

I am sorry to see by your rating that you are disappointed with Romans and I would like to understand what has happened. Customer safety is a priority at Romans and something we take very seriously. Please contact me directly to discuss your experience I can be contacted on 0118 9538715, 07764 162504 or by e-mail jsumner@romans.co.uk. Kind regards, John Sumner Regional Lettings Director

5/5

Google

Rating only, no written review.

Turki · 29 July 2019

Agent replied

Thank you for using Romans Sales and Lettings your business very much appreciated. Regards Jon Roberts Director Residential Sales

5/5

Google

Rating only, no written review.

D · 29 July 2019

Agent replied

Thank you for your positive rating about our Reading Office. Regards Jon Roberts Residential Sales Director

5/5

Google

Rating only, no written review.

Gerardo · 29 July 2019

Agent replied

Thank you for taking the time to rate us. Regards Jon Roberts Director Residential Sales

5/5

Google

Rating only, no written review.

Sally-ann · 29 July 2019

Agent replied

Thank you for taking the time to provide a positive review for our Reading office. John Sumner Regional Lettings Director

4/5

Google

Rating only, no written review.

Luis · 29 July 2019

Agent replied

Thank you for taking the time to provide a positive 4* review for our Reading office. Thank you. Kind regards, John Sumner Regional Lettings Director

4/5

Google

Rating only, no written review.

Mara · 29 July 2019

Agent replied

Hi Mara Thanks for taking the time to review your recent experience with our Reading office. It's pleasing to see you were happy with the service provided. We hope to be of assistance to you again in the future. Kind regards Romans

4/5

Google

Rating only, no written review.

Getrude · 29 July 2019

Agent replied

Hi Getrude Thank you for the review of our Reading branch. We are pleased to read that the team could provide you with a positive experience. Don't hesitate to be in touch if you require any further assistance. Kind regards Romans

5/5

Google

Rating only, no written review.

Eunyoung · 29 July 2019

Agent replied

Hi Eunyoung Thank you for the 5 star review of our Reading branch. We are glad the team could provide you with a positive experience. Don't hesitate to be in touch if there's anything further we can do to assist. Kind regards Romans

1/5

Google

Rating only, no written review.

Ben · 29 July 2019

Agent replied

Hi Ben, we're saddened to see that our team in Reading have received a low star rating following your experience with them, if you could provide more information to us this will give us a better understanding of your issues as we'd like to know if there is anything we can do to improve your experience and if necessary refine our services moving forward. Please either reach out to me via email at jgilliland@romans.co.uk or contact me on 01344758596 as i'd be more than happy to discuss this with you. Kind Regards, Joe, Romans

2/5

Google

Rating only, no written review.

Joe · 29 July 2019

Agent replied

Hi Joe, we're saddened to see that our team in Reading have received a low star rating following your experience with them. If you could provide more information to us this will give us a better understanding of your issues, we'd of course like to know if there is anything we can do to improve your experience with us. Please either reach out to me via email at jgilliland@romans.co.uk or contact me on 01344758596 as i'd be more than happy to discuss this with you. Kind Regards, Joe, Romans

2/5

Google

very high fees

Eugen · 29 July 2019

Agent replied

I am sorry to see your review. We are committed to ensuring our fees are clearly displayed, in line with the proper codes of conduct and are confirmed with all our tenants prior to them reserving a property through us. If you have any concerns regarding our charges or our service I would be happy to speak to you. Kind Regards John Sumner Regional Lettings Director Tel: 0118 9538715

5/5

Google

Good service

Lingachari · 29 July 2019

Agent replied

Thank you for your comment relating to our Reading office. Regards Jon Roberts Director Residential Sales.

5/5

Google

brilliant service.

Kishor · 29 July 2019

Agent replied

Thank you for rating the service you received from us as a local property company. Regards Jon Roberts Director Residential Sales

1/5

Google

Rating only, no written review.

Luna · 28 August 2017

Agent replied · 26 August 2024

I am sorry to see by your rating that you are disappointed with Romans and I would like to understand what has happened. Customer service is very important to us, if you would contact me directly to discuss your experience I can be contacted on 0118 9538715 or jsumner@romans.co.uk. Kind regards, John Sumner Regional Lettings Director

1/5

Google

Rating only, no written review.

George · 9 July 2017

Agent replied

I am sorry to see by your rating that you are disappointed with Romans and I would like to understand what has happened. Customer service is very important to us, if you would contact me directly to discuss your experience I can be contacted on 0118 9538715 or jsumner@romans.co.uk. Kind regards, John Sumner Regional Lettings Director

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Romans's Google reviewsLeave Romans a review

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?
The Trusted Agent

Is this your office? Claim your page.

Get help from an agent