Every review we hold for the Reading office, from every platform, shown as written. First names only.
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5/5
GoogleI would like to give a massive recognition to Kimberly Garcia Jones @Romans Estate Agents Reading for being an outstanding property manager. Looking after us as tenants an for fulfilling our needs promptly and professionally. If I could I'd give her 10 out 10 stars on here to her i would, an if you have her as a property manager you know you're in safe hands and she'll be there for you!
Thank you Kimberly for everything you're doing for us, it's above an beyond fantastic. Best of wishes to you.
Kieran Β· 27 August 2023
Agent replied Β· 26 August 2024
Dear Kieran Duggan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleThis is my second year with Romans and I must say they have tenant friendly approach.
Kimberly our property manager is really helpful and she is approachable, always available. She really acted as a very proactive mediator between us and Landlord. Many times she helped us communicate our point of view to the landlord and avoided possible confusion about the issues in the house.
Thank you Kimberly for your constant support π
Prerna Β· 29 January 2024
Agent replied Β· 26 August 2024
Dear Prerna,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleGreat service from Matt and the team, many thanks!
Neil Β· 23 March 2026
Agent replied Β· 13 April 2026
Dear Neil Brinsdon
We greatly appreciate your 5-star review and the time you took to share your experience with Matt and the team . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleI have recently let a property through Romans Reading having just started work in Reading. My main point of contact at Romans was Suresh, who was excellent when it came to helping me sort out all the necessary checks I needed before renting, and if I had any questions regarding the property he was always available to speak to. I would highly recommend using Romans, and a massive thank you to Suresh for helping me organise this property.
James Β· 27 August 2023
Agent replied Β· 26 August 2024
Dear James Matti
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe have now completed on our second property sale through Romans. The service throughout was excellent. We were well informed at each stage. Hannah, our move manager was so patient and driven to aid communication with our purchaser's solicitor. We highly recommend the Reading sales team.
Selina Β· 22 May 2026
Agent replied Β· 22 August 2026
Dear Selina Wilkins
We greatly appreciate your 5-star review and the time you took to share your experience with Hannah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleWe have been working with Ben Green in selling our flat in caversham and he has been a breathe of fresh air when it comes to customer service. He is very responsive and helpful - and keeping us up to date before we even need to request it. Thanks for your support so far! ββββ
Sarah Β· 13 March 2026
Agent replied Β· 13 April 2026
Dear Sarah Morrison
We greatly appreciate your 5-star review and the time you took to share your β¦ More
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5/5
GoogleI am writing to express my appreciation to my agent, Cameron. He did amazing job on helping me settle in this new place, Reading, according to my needs and expectation of a home. I would like to thank you to the team in Roman Reading, people are kind and helpful. I definitely recommend Cameron to the one who is looking for a place to move in.
Curtis Β· 29 January 2024
Agent replied Β· 26 August 2024
Dear Curtis Lam
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleCannot fault this business or Matt Leigh who dealt with the sale of my uncleβs house. From the very first enquiry to the completion of sale, nothing was too much trouble and Matt went above and beyond to help ensure a smooth process. I would highly recommend this company.
Laura Β· 16 November 2024
Agent replied Β· 9 December 2024
Dear Laura Bampton
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleIβve been renting with Romans for two years, and the experience has been great. Theyβre always quick to lend a hand with good attitude. Jessica, my property manager, has been especially professional and attentive, and any problems Iβve encountered have been resolved promptly.
Rafael Β· 22 May 2026
Agent replied Β· 22 August 2026
Dear Rafael Paredes
We greatly appreciate your 5-star review and the time you took to share your experience with Jessica. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleKaitlyn Young was very good and helpful. Easy to converse with and got the job done. Thank you
Sean Β· 22 July 2026
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5/5
GoogleMike Page helped us through the initial stages of putting our property on the market and guiding us in a very professional way through the whole process.
Once we accepted an offer James and Harry kept us up to date with how everything was progressing again in a professional knowledgeable way.
We have been very pleased with the whole selling process and Romans helped reduce the stress of it all.
Helen Β· 27 August 2023
Agent replied Β· 26 August 2024
Dear Helen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleTons of thanks to Ms Lucky Sherpa Valuer and Khim. They helped us a great deal in our recent renting in Reading, U.K. Lucky was really professional and super nice who had tried her utmost to solve our problems. Khim was punctual, nice, and very sincere. Khim even managed to advance our appointment to one day earlier though he was busy. We were greatly impressed by their efficiency and working attitude. Should we need an estate agent in the future, Romans will be our priority.PositiveResponsiveness
Julia Β· 27 August 2022
Agent replied Β· 26 August 2024
Dear, Julia Ng, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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4/5
GooglePooja Chavda managing my rental property in Reading and she has been brilliant! She has always responded to my queries/questions promptly, she is always informative and super helpful, very polite and highly professional. She has helped us through the whole process, i don't know what i would do without her. Landlord is always supportive and kind full. Special thanks to support tenancy. Romans were very communicative and helpful to ensure our move in was as smooth as possible.
she is a credit to Romans. I hope she stays for a long time working with RomansPositiveResponsiveness, Quality, Professionalism, Value
Praveen Β· 27 August 2022
Agent replied
Dear Praveen Rumane,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleI recently rented a property via Romans. I am really impressed with way they handle the customers and addressing the needs and issues. I sincerely want to thank Lois who supported me on the tenanting process in a very effective way and really want to pass on the credit and special thank you note to Kimberley who continue to help and sorting out a couple of things recently for the property. I was very pleased and satisfied with the approach and resolving the issues in the needed time. Kimberley always try to be reachable and keeps us updated on the task progress, That shows her dedication and professionalism. Thanks youPositiveResponsiveness, Quality, Professionalism, Value
Anand Β· 27 August 2022
Agent replied Β· 26 August 2024
Dear Anand,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI have received great service from Romans, Market place, Reading on my apartment rental. I would like to mention that letting agent Suresh Rana Magar have helped me immensely in speeding up the process and everything was done very smoothly. My property manager Bonnie-Loise Jordan is also very helpful and addresses issues very quickly. Overall I am very happy with their service and I appreciate everyone's hard work.
Poulami Β· 27 August 2023
Agent replied Β· 26 August 2024
Dear Poulami Adak
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe had the pleasure of working with Chris during the process of buying our new house. His professionalism and dedication made the entire experience much smoother. From the very beginning, Chris was patient, attentive, and always available to answer my questions. Thank you Chris for your outstanding service!
Muhammad Β· 23 September 2024
Agent replied Β· 23 October 2024
Dear Muhammad Hassan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleHad a very positive experience renting with Romans. The team have been really helpful with any issues and Jessica Phillips in particular has been really communicative and supportive throughout our renting journey.
Isabelle Β· 22 June 2026
Agent replied Β· 22 August 2026
Dear Isabelle Kate Nunan
We greatly appreciate your 5-star review and the time you took to share your experience with Jessica. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleThe sales team at Romans Reading did an excellent job for us in supporting the sale of our house. Mike and the team gave us great advice and generated lots of interest in our property. When unforeseen complications cropped up, they were able to resolve the issues, getting us through to completion in the time frame we needed. Very grateful for their support and professionalism.
Liz Β· 27 August 2023
Agent replied Β· 26 August 2024
Dear Liz
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
We are very happy to have provided you with such a positive experience!
Many thanks, Customer Care Team
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5/5
GoogleRomans have managed my properties in the centre of Reading for many years. The property managers have all been good but Pooja Chavda has been exceptional. She has dealt with many challenging situations across different properties and exceeded my expectations in her diligence in pursuing solutions. Pooja is an asset to Romans and her promotion is much deserved. I'm sorry she will no longer be managing my properties and wish her success in her new role.
Sally Β· 27 August 2022
Agent replied Β· 26 August 2024
Dear Sally,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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1/5
GoogleThe shittiest & worst of all the agencies I've ever contracted with in my life- I've lived before in the uk but in Wales & the agencies there were fantastic, then Ive lived in Vancouver & I had a similar good experience but now I have moved β¦
Srijita Β· 13 February 2026
Agent replied Β· 13 April 2026
Dear Srijita Bose,
We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer β¦ More
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5/5
GoogleI had a great experience with Romans estate agent. They managed to let our flat in record time and made the whole process smooth and stress-free. Communication was excellent throughout, and they found really lovely tenants for the property.
Professional, efficient, and highly recommended!
Monique Β· 16 March 2026
Agent replied Β· 13 April 2026
Dear Monique Owoblow
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleMr. Sangharsha Gurung is one of the most genuine letting consultants I have ever met. I appreciate his efforts and he helped us rent a house quickly in a proper channel. We have moved from UAE and did not know much about the letting process. I recommend him and his service is the best.
Thank you,
Sang.
Sai Β· 29 January 2024
Agent replied Β· 26 August 2024
Dear Sai Pavan Kumar Ananthapuram
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleRomans have managed my Reading flat well, updating me on issues that arise and promptly delt with by manager Jessica Phillips. In these turbulent times it is reassuring and I would recommend them highly.
Michael Β· 22 May 2026
Agent replied Β· 22 August 2026
Dear Michael Sloane
We greatly appreciate your 5-star review and the time you took to share your experience with Jessica. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleExcellent service! Romans do not disappoint if you have a genuine letting need. They have a very dedicated team to help you out. My experience with Lucky Sherpa has been nothing short of β5 starsβ; I would say they are lucky to have people like Lucky working for them :). Keep it up π β¦
Ashutosh Β· 28 February 2024
Agent replied Β· 26 August 2024
Dear Ashutosh Mishra
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.