Romans Reading reviews

★★★★★ 5/5

Google

I would like to thank the team at Romans Estate agents they are a top team. They help me a lot during my purchase of the property and they have lots of resources available. I would like to say a special thanks to Lauren. Mike. and the rest of the sales team your help was very much appreciated. I would recommend this agents very highly keep up the good work.PositiveProfessionalism

Allahditta · 23 January 2023

★★★★★ 5/5

Google

I need to thank Kimberley Garcia Jones​​​​ for the amazing service. She helped us btw Xmas and New year Eve when I thought that we would be freezing over the week due an issue with our boiler. I’ve never seen a property management so efficient. She made miracles to support us so quickly! Thank you Kimberley!

Maria · 29 January 2024

★★★★★ 5/5

Google

We had a good experience with Romans in finding a home for rent. Khim and Sal were exceptionally helpful throughout and made the whole process easier.

Prem · 13 March 2026

★★★★★ 5/5

Google

I recently was able to secure a new place thanks to Cameron Smith and Romans. If you want someone who will go above and beyond for you as well as being very understanding and considerate of your work schedule then look no further. Cameron Smith did an exceptional job and in my new place I couldn't be happier. I'm the type of person who will only write a review when someone has completely surpassed my expectations which is what happened here. Thanks Cameron!!PositiveResponsiveness, Quality, Professionalism, Value

Fred · 27 August 2021

★★★★★ 5/5

Google

Romans sold our property but unfortunately our buyer pulled out. Lauren Dearlove who works at the Reading branch has been brilliant in trying to find us a new buyer, she keeps us updated with viewings and their feedbacks and promptly answers our questions. Lauren is a very friendly person and not the stereo-typical estate agent and she's been more than helpful and listens to our concerns even if its out of office hours. So far she has made the unfortunate event of us losing our sale a very stress free matter and we are confident they she'll find us a buyer shortly.PositiveResponsiveness, Quality, Professionalism

Jezza · 27 August 2021

★★★★★ 4/5

Google

We just moved in to rental apartment through Roman's, Our first point of contact was Cameron Smith, he was always very helpful and in spite of being busy he helped me with all the queries I had, Once we moved in to our property Kimberley Garcia Jones is our point of contact, she has been really helpful and helped us resolving the problems we mentioned on the first day of our move. and she has been constantly in touch with us over the emails and calls. I hope they maintain the same services through out our tenancy with them .PositiveResponsiveness, Professionalism

Mehak · 27 August 2021

★★★★★ 5/5

Google

A review for Anita Jones. I had originally been dealing with a property manager from the Earley branch and we weren't 100% satisfied - we had been let a property that turned out was full of issues and we're starting to regret our move with Romans - then came along Anita, she has stepped in and been so responsive and helpful! She speaks with me like I'm a human being rather than just another client on her list, and takes the time to update me and recommends great and friendly contractors. Having Anita help us has really restored our faith in Romans, we know as long as she's there we don't need to worry! Thank you so much Anita.PositiveResponsiveness, Professionalism

Kathryn · 27 August 2021

★★★★★ 5/5

Google

I have been renting a flat with Romans for the last 5 years now. In general the service is good. But recently I had an issue which required an urgent resolution. I called the office and Sarah George was absolutely superb. Sarah was not just polite but showed real interred in my situation, arranged for the appropriate contractor to come to my place immediately and the issue was resolved in a few hours. The next day, Sarah also checked with me if everything was fine. High level professionalism.PositiveResponsiveness, Professionalism

Christodoulos · 27 August 2021

★★★★★ 5/5

Google

Romans were great through the process of buying our first home. Big thanks to Matthew, Harry, and Hannah for helping us through to a smooth completion 😁. Would recommend them for sales for any first time buyers 👍

Zack · 25 November 2024

★★★★★ 5/5

Google

Kudos to Khim and Lal. They were extremely helpful from start to finish, assisting with everything needed until I moved in. They even called to check how everything was going. I have no regrets consulting them and choosing Romans. The moving process was very smooth.

Dennis · 13 February 2026

★★★★★ 5/5

Google

We have recently had a change in property manager for our rental properties with Romans in Reading. Sarah George is now looking after our properties and we have noticed a significant improvement in the service we now receive. Sarah understands our position as a landlord seeking to find a satisfactory solution to problems which are also fair to the tenant. Sarah communicates regularly and is both efficient and trustworthy. She has restored our faith in managing agents. Well done !

Carole · 23 July 2021

★★★★★ 5/5

Google

Our Property has been managed by Romans for many years, and we feel happy knowing thar our needs are covered, in a very professional and effective manner. Harry Rice our property manager is super helpful, friendly and knowledgeable, is always a pleasure to speak to him because he’ll listen carefully to our needs and offer always the best solution. Thanks Romans!!!

Elinel · 27 August 2023

★★★★★ 5/5

Google

Suresh Rana Magar facilitated the smooth transition to our new home very well. He was very helpful in understanding and resolving any queries that we might have. Overall our experience was really pleasant and I would highly recommend Suresh to other tenants who are looking for a hassle free move into their new homes.

Siddharth · 29 January 2024

★★★★★ 5/5

Google

Romans sold our property but unfortunately our buyer pulled out. Lauren Dearlove who works at the Reading branch has been brilliant in trying to find us a new buyer, she keeps us updated with viewings and their feedbacks and promptly answers our questions. Lauren is a very friendly person and not the stereo-typical estate agent and she's been more than helpful and listens to our concerns even if its out of office hours. So far she has made the unfortunate event of us losing our sale a very stress free matter and we are confident they she'll find us a buyer shortly.

Jerry · 26 March 2021

★★★★★ 5/5

Google

I have dealt with Both Lois at Romans Reading, who has always been very responsive, and sorted out any minor problems I have had. I have also dealt with Pooja, the property maintenance manager recently. My washing broke, she contacted me within an hour of reporting it, and gave me all the details I needed of the warranty company. Unfortunately the warranty company were slow and could not get parts, however Pooja was straight on the case and secured a replacement machine, when the warranty company refused to uninstall and reinstall the new machine and even deliver it inside the property, she made arrangements for the handyman to do this. He was here within an hour of the delivery so now finally I can get on and do 3 weeks worth of washing! Thanks so much to Pooja for all your help. You have been quick, repo since and caught without you this would have taken so much longer! 5 stars to Romans!

Adam · 26 March 2021

★★★★★ 5/5

Google

Great service throughout and Matthew was outstanding keeping me updated and chasing things up continually to the sale progressing in a timely manner. Please pass on my personal thanks to him. A real credit to your agency :)

Richard · 18 October 2024

★★★★★ 4/5

Google

We used Romans’ services in July 2020 to sell our property and got a successful offer in September 2020. The agent assigned to us was Lauren Dearlove . Lauren was professional , communicative and went above and beyond on many occasions to ensure our house got sold . Even after selling the house Lauren facilitated between the vendor and ourselves. Many thanks to Lauren and the team over at Reading. I would recommend Romans and would use them in the future.

Eniola · 6 January 2021

★★★★★ 1/5

Google

Reading through their 0% deposit 'tenancy membership' option, I think I'll pay for a deposit. Here is why: The idea of a 0% Deposit contract was designed to allow vulnerable tenants who cannot afford a deposit up front, to guarantee they will pay for any damages at the end of their tenancy by buying a contract to that effect. This should be covered in a one off fee that costs 1 week's rent. This in turn, keeps the housing bubble from crashing. (You're welcome landlords). However, Romans have taken the 0% deposit contract model and turned it into a 'tenants membership subscription' that, instead of buying a contract for 1 weeks rent, you pay a monthly fee and get 'other benefits' on top of the 0% deposit. The 'other benefits' are the kinds of things you get for free from anyone online who wants to data mine you. i.e free financial advice, next to discount on subscription TV packages. Yes, ironic. So the 'tenant membership model offers no real benefit for the tenant and no difference to a normal 0% contract to the landlord. By converting this one-off 0% deposit fee of one week's rent into a monthly subscription, Romans have taken a scheme designed to keep the housing bubble alive and protect the vulnerable tenants and converted it into a model that is purely designed to exploit the vulnerable tenants for Roman's own gain. The annual difference in expense to the tenants stacks into the hundreds. This feels like a bit of a trap if you're in a vulnerable situation. How could you ever save for a deposit? It's actually cheaper to pay the land registry, find out who the property owner is and deal directly with them, putting the 0% contract (the actual real one) in place and boycott the letting agent entirely. I understand they have a business to run, but this is a nasty way of running a business. It's a shame as I'm borderline between renting and buying and they've just taken themselves and anyone else running this kind of scheme right off of my browsing list for any future lettings or purchases, on principle. I suppose they prey on not everyone reading into 0% deposit schemes to get the full picture. In service design, we call this a dark pattern.

Stuart · 13 December 2020

★★★★★ 5/5

Google

The sales team at Romans Reading did an excellent job for us in supporting the sale of our house. Mike and the team gave us great advice and generated lots of interest in our property. When unforeseen complications cropped up, they were able to resolve the issues, getting us through to completion in the time frame we needed. Very grateful for their support and professionalism.

Liz · 23 January 2023

★★★★★ 5/5

Google

I have been a tenant with Romans and my experience with Property Manager Kimberley Garcia Jones has been outstanding. She’s consistently responsive, whether it’s answering questions, offering guidance, or resolving issues. Having her as my Property Manager makes me happy, she’s both helpful and polite.

Nithyadevi · 28 May 2024

★★★★★ 5/5

Google

We were really pleased with the polite, professional and speedy service provided by Romans. They were always available to assist. Thank you so much to Sang and Sal who made our move easy. We would thoroughly recommend Romans!

Swity · 23 September 2024

★★★★★ 5/5

Google

I sold two properties in Reading over the past eight months through Romans, and the service was consistently professional from start to finish. Their wider team worked efficiently behind the scenes and kept me informed at every stage of the …

Akhil · 13 February 2026

★★★★★ 5/5

Google

Edit: Still with Romans! Kimberley has been excellent at sorting out the couple of issues that cropped up this year, from a broken curtain rail which was replaced within a day to some rodent trouble in the loft. She is very reliable and proactive, top job. Excellent service for renters - our property manager, Kimberley, is always proactive to chase up contractors and get things fixed quickly and with minimal hassle (even calling us back on her day off when the washing machine decided to break down on a Saturday!). Definitely would recommend.

Esther · 27 August 2020

★★★★★ 5/5

Google

As a Landlord I have been with Romans for about 14 year. Great company and deal with any issues professionally and quickly as soon as they arise. My property manager Sarah George has been particularly responsive and helpful in sorting out those out of the blue issues that could easily become a real headache from usual maintenance to the police kicking the door in by mistake. Makes the letting process a breeze……PositiveResponsiveness, Quality, Professionalism, Value

Stuart · 27 August 2021