Romans reviews

★★★★★ 4/5

Google

Review edited after managing to contact somebody else at Romans. See bottom for update. After service during Covid is terrible. No accountability and responsiveness is generally on a 1 to 2 week turnaround. Only email is available and no phone lines which is fine given the current situation, but the answers have been short and incomplete at the best of times. The majority of the responses have also shown a lack of comprehension of questions or simple inability to answer more than a single question at a time. UPDATE: Through email I was able to get another person to help with looking at my contract amendment request. Since they've taken over the whole experience has changed night and day. The responsiveness and completeness of answers is now better than I'd expect and the amendment is proceeding through much smoother. They are now an estate agent I can recommend to others again! (P.S. Thanks Debbie for working this through with us!)

Toshio · 8 June 2020

★★★★★ 5/5

Google

Everyone was very professional. I recommend Richard Chambers who was hast in doing things hassle free by direct contact on WhatsApps as I am overseas with vast time difference. All important details are settled promptly. His whole team are also very professional and detailed. My flat was rented out and tenants move in within 2 weeks.

Irene · 27 August 2023

★★★★★ 5/5

Google

My initial experience with Romans Reading was not great however after escalating the matter to Wendy, one of the managers at the branch. Everything changed for the better, she dealt with the matter quickly and professionally. Thank you Wendy, I hope to deal with you upon vacating my new property which is also covered by Romans.

Mo · 27 August 2023

★★★★★ 5/5

Google

Richard and his team, notably Cameron and Suresh in Lettings and James (Move Manager) and Keiran in Sales can be relied upon to provide a dependable and first rate service. They have marketed and managed a property on my behalf for many years. In an industry where communication is vitally important both teams function well together and I wholeheartedly recommend this agency to prospective landlords and tenants.

Linda · 27 August 2022

★★★★★ 5/5

Google

We had such a good experience with Romans. It took us around 3 months to get everything sorted before we moved into our new home, but it would have felt a whole lot longer if we didn’t have such a helpful estate agents helping us along with the process. Mike in particular was absolutely fantastic in being around to answer questions and have a chat. He was always warm, friendly and welcoming and we wouldn’t hesitate to use him and Romans again, and to recommend them to friends who are looking to move home.

Ally · 25 November 2024

★★★★★ 5/5

Google

Great agency for the house rent. Kimberley is the best property manager. Always there to help and responds to my email at the earliest. You are an asset to your organisation. I have always got instant help and answered whenever I needed. Thanks for everything Kimberley....All the best...🥳🥳 …

Pooja · 29 January 2024

★★★★★ 5/5

Google

Romans Reading is a great place to find a House in and around reading area. The people over there are very professional and approachable. My Special Thanks to Mr. Suresh Rana Magar who has extended his support to me to find the right house at the right location from day one my interaction with Romans. He was very kind and so professional to answer any of my queries. He has done the right follow up from the day one until my move to the new house with all the documentation in place. I really appreciate his hard work and the good communication skill through which I got all the updated information regularly and my house move became easy. I will definitely recommend Romans Reading and their services.

Lalit · 2 October 2019

★★★★★ 5/5

Google

To be clear, this is less a review of Romans and more of a review of their excellent property manager, Kimberley Garcia Jones and she is the only reason why I have given five stars. We have had problems trying to rent a property through Romans, and when it all started I was furious with the lack of service that Romans were providing. However, Kimberley found out about the problems and jumped straight into action. Whilst she couldn’t wave a magic wand and sort everything out straight away, she did come in on her day off to try to help us and has carried on doing everything she possibly can to resolve the problems for us. Kimberley was the only person who I felt really listened to me and understood just how distressing I was finding everything. She replies to me promptly and has kept me informed of progress all the way through. I forget now that I’ve only actually met Kimberley once. It feels like we are old friends and I look forward to her future visits to the property. Kimberley really has gone above and beyond in the service she has provided and I really feel that she cares about us and about trying to find a solution for us. I hope Romans appreciate what an amazing member of staff she is!

Kate · 28 August 2019

★★★★★ 5/5

Google

I firstly would like to say thanks to team at The Romans Group. Highly recommend the services of the team. Kimberley, my property manager, has been my main point of contact and she has been a pleasure to work with. She has been extremely supportive in relation to the various issues which arose. She always dealt with any tenant problems efficiently and immediately. I never hesitate to contact her by phone or email as I know she is always happy to help me. She is always super quick to respond to emails, in a friendly and positive way. so, a big, thank you to Kimberley for really looking after me.

Sandeep · 28 August 2019

★★★★★ 5/5

Google

I have been renting through Romans for 2 years, and their Senior Lettings Consultant, Suresh Rana Magar and Tenancy Manager, Kaitlyn Young, have been extremely professional and helpful. They and Romans team always responded to my questions …

Kathie · 13 February 2026

★★★★★ 5/5

Google

My wife and I arrived in Reading about a month ago, and we only had a limited amount of time to look for a semi-permanent place to stay. Not knowing where to look for, or how to secure a flat was rather frustrating for newbies like us. I have to say that out of all letting agencies that I've dealt with, Romans was the best. In the end, I had the pleasure of putting in an offer for an apartment through Parwesh Gurung, who was very thorough and efficient throughout the whole process. As a result, we managed to move into our current apartment just in time. I also want to thank Sujit, who helped us with a number of previous viewings and handed our requests over to Parwesh.

Rhesa · 29 July 2019

★★★★★ 2/5

Google

I struggled with communication at the start of the buying process, often not hearing back for hours at a time. Once I had purchased the property, the "moving manager" sent me one e-mail, to which I replied with questions. These went unresponded to so I tried calling, left voicemails, and never heard back. Even when the whole process was completed I never got a response. I did get shown round the property a few times, which was great as I needed to check a few things. However, I am now letting my property with another agency to avoid these issues as for me the process was very hit and miss.

Christina · 29 July 2019

★★★★★ 1/5

Google

Really unprofessional Estate Agents and the members of the staffs working there at the brach in Reading. Appointment was fixed at 13:00; wasn't able to find the parking space so had to park few minutes away from the property. Called in and let the gentleman know about the parking situation and that I would be late by 2 - 3 minutes. Turned in at the appointment at 13:02 as I've already notified about running late by 2 minutes due to Parking; no one was outside the property. Knocked the door at the property for 10 minutes and tried contacting the office but was unable to. Finally was abe to get hold of someone from Romans, Head office team and was told he would email the guys at the Reading Branch. Got a call 15 mins after my appointment time and when I tried to tell the gentlemen that there was no one at the property and I've been knocking the door and trying to get in touch for the past 13 minutes or so; he didn't bother listening but instead interrupted what I was trying to say. Really stunned and gobsmacked to see such unprofessionalism and a terrible bad customer service from a well known Estate Agent in the UK. I wouldn't be using Romans for buying Property as a Investor & Letting as a LandLord. BEAWARE AND AVOID COMPLETLY.

Iamjasonlamagurung · 29 July 2019

★★★★★ 5/5

Google

As a first time buyer I thought that Romans performed better than the local competition throughout the sales process with lots of property availability, viewing availability and regular updates to the status of viewed properties (in particular Cassim). The comms in the sales process was great and the bid process was good. I did find the after acceptance - completion process less transparent than I was expecting and I was often chasing the after sales process team for updates. I must say that any communication with the aftersales team was very good - in particular Bernadette and Paula. My bid was accepted in late January with no onward chain for either the buyer nor the seller. I did use the Romans preferred solicitors - Lamb Brooks. Overall happy with the process and would use again.

Jordan · 29 July 2019

★★★★★ 5/5

Google

Me and my wife recently completed our move to a new home with Romans in Reading, and we can say that they were fantastic throughout the whole process. Our queries were tended to immediately, whether it was over e-mail or on the phone. Everything was very easy and straight forward. We would definitely use them again. I'd like to grab the opportunity to highlight Parwesh Gurung who was the most helpful and probably the best agent who we dealt with so far.

Norbert · 29 July 2019

★★★★★ 5/5

Google

After having bad experiences with numerous Estate Agents, it was great to finally find an agent and agency that provide a great service. Dan Baillache from Romans Estate Agents, Reading branch is an example of the latter, he was superb. He was extremely helpful, patient and thorough when it came to my requirements and also gave great advice in every instance. I would definitely recommend Dan Baillache and Romans Estate Agents to anyone looking for such a service. Thanks again for your exceptional service.

Michael · 29 July 2019

★★★★★ 5/5

Google

I have had the absolute pleasure of dealing with Sharon Tubbs for considerably over a decade now: first as a tenant and then as a landlord. I have always found Sharon (and her team) to be incredible helpful, thorough and supportive, regardless of whether they were supporting me getting issues fixed as a tenant or ensuring that I was getting all the support I needed as a landlord. As a landlord for the past 10 years, most of which I have been overseas, I have never had any concerns about my property being properly managed. Everything has always been done in a very effective and efficient manner, never without my permission and always finding the best solution for both my tenants and me. There have been: crisis to handle (tenants trashing the flat) that were dealt with in an highly effective and in a cost-appropriate manner (getting my property back on the market after repair in an incredibly timely fashion); on-going maintenance, always done after sourcing quotes and to ensuring the work was done to the highest quality; the standard tenant cycles of vetting of potential tenants, monitoring the property for good condition and lease adherence, etc.; and updates on changes in the law and tax for landlords. Always, Sharon and her team have been brilliant, no matter the issue. As a landlord, it is a joy to work with Sharon. Quite simply, I would never use another agent. I trust Sharon and the team completely. Thank you for looking after me so brilliantly for all these years!

Emma · 29 July 2019

★★★★★ 5/5

Google

I have recently bought a property via Romans and had a great experience. Michael, one of the consultants in reading branch, showed us a few properties giving us a good overview of the area. I appreciated the prompt advice before I put the offer and the proactive behavior which helped me complete the purchase ahead of schedule. The staff in the branch were not the estate-agent stereotypes, but were valued advisors which convinced us to buy two properties instead on the one we had planned. I have now appointed Romans as the letting agent for the property and an equally happy with their service. Thank you Mike and the Reading branch staff !

Krishnakant · 29 July 2019

★★★★★ 5/5

Google

Excellent Team I used Roman’s Landlord Property Management services for almost 8 years. During this whole time, I mostly dealt with Kimberly Garcia in Reading Branch. I must say she has been amazing and did a fantastic job not only dealing with house maintenance and repair issues without to my hassle but also conducted regular property inspections and provided me with detailed photographic reports where she always keep me informed with issues which needs immediate attention. I also must acknowledge her valuable efforts in clearing the damage deposit and rent arrears when tenant left the property without paying in full. Due to this pleasant experience later, I used Roman’s selling services which also went smoothly. I would highly encourage everyone to use Roman’s multitalented team.

Rizwan · 29 July 2019

★★★★★ 5/5

Google

Romans Reading letting office is very helpful if you are new to town & searching for a property for letting. They have lots of choice of property & options to choose with which suits your requirements. I dealt with Suresh and found him excellent in guiding me through each stages of process starting from viewing arrangements to agreement and finally moving to my current letting property. Suresh has provided his expert advice and support wherever needed during entire process of letting and I really appreciate my thanks to Suresh and entire letting team of Romans Reading Branch for that. I would definately recommend anyone in my large circle who is searching to rent a property to choose Romans Reading only. Thank you to all in the office for their kind support. Looking forward to same great enthusiasm for support during my letting tenure.

Mrugesh · 29 July 2019

★★★★★ 5/5

Google

My experience at Romans can be broken into two divisions; the initial sales, and the offer and administration. Of the former, Romans did a significantly better job than any of its rivals at actually selling the property - leaving me with a relatively full understanding of what it was I was viewing. Of the latter, admittedly the process was not as smooth. Despite some teething errors however, Romans was always relatively quick at remedying them, and was diligent in helping all parties involved find a complete and satisfactory solution. Of particular note, Sally was patient, accommodating and coordinated my process from start to finish. In conclusion - a good estate agent listing great properties, and willing to work with you throughout the process.

Daniel · 29 July 2019

★★★★★ 4/5

Google

We moved from Canada to Reading, Berkshire, and were nervous and excited about the move. The market is different and we did not know how to navigate it, but Suresh was helpful and very patient in helping us through the process, and answering our many questions and concerns. We appreciated that our worries were taken seriously, and the agency was empathetic about them, instead of dismissing them. Any of our frustrations during the process were outside variables, not directly controlled by Romans, or they were dictated by head office policy and of no consequence (and had no impact on our experience at the agency). I would recommend the Reading branch.

Kelsey · 29 July 2019

★★★★★ 1/5

Google

DO NOT USE THIS SERVICE. I never write reviews, but after my recent awful experience with Romans Reading, I felt compelled. This is by far the worst experience of dealing with an estate agents in my eight years of renting. I engaged originally with Romans around two months ago. Before contract, the pre-sales agent I dealt with was extremely inexperienced and did not have any understanding of engaging for a tenancy. I would constantly have to speak with his manager to agree even simple things. He frequently misunderstood issues which I had to re-clarify over and over. I paid £500 of agency fee's plus a £160 check in fee which is extremely high compared to other property agents in reading. Regardless of this experience, I proceeded with romans as I believed that any issues post contract would not be as difficult to resolve (Assuming there were any!). I moved into the property (over £1000pcm) around two weeks ago. During my check in none of the agreements including the flat cleaning had taken place, light bulbs missing, furniture broken etc. The check in which I paid £160 did not know the property and also didn't have all of the keys. On top of this, the previous tenants belongings were left in the flat which meant I had to spend the other half of my day of moving packing away their belongings to allow me to move in. I am still storing the previous tenants old belongings as of today. I am still in the process of not having even one of the issues resolved (of around one page of issues total). They have all been agreed to by the landlord, but am now engaged in a constant battle with the property management team and the local reading branch to just have these issues organised or fixed. I am frequently bounced round between departments to resolve my issues with days going by with no updates at all, if I ever want an update I have to call up myself. I would never recommend this service to anyone. Update (05/07/2018): After discussing the issues with John following my previous review, some of the issues have been addressed. John assured me it was an anomaly to have such a poor service. Some of the issues were fixed within that week and I felt that the service would improve thanks to John. However, one month on, Half of the outstanding issues still remain with no clear indication of when they will be fixed. The reason for the issues still outstanding is that Romans have lost the set of management keys to my property TWICE. The first time I had to deliver the keys to romans personally to be recut. As for the second time, I have only been made aware of this today after they have been missing for three weeks according to a member of the team in the Branch. I will now have to take my own time out to deliver the keys to be re-cut again. Not only is this a frustration as nothing has been done for weeks without me being made aware up until the last minute, but also causes me concern as I am not sure who may have access to my property. John has assured me the issues outstanding will be fixed, and that the management keys will not be lost for a third time. I will update this review once the issues have been resolved.

Lloyd · 29 July 2019

★★★★★ 5/5

Google

I had recently moved to UK and Romans had been really helpfull. Just wanted to say a huge thank you to Suresh Rana and his team at Romans in Reading. We were able to view a property with them within 24 hours, offered and was accepted in a week! Suresh really went above and beyond to help us and make sure the property we viewed was right for us, including getting in touch with the landlord about accommodating our needs - something no other estate agent has been willing to do. Very happy with the service and happy to move into our new home!

Shubhendu · 29 July 2019