Romans Reading reviews

★★★★★ 5/5

Google

We've rented with Romans and despite the issues that we had with the first property, which were more the landlords fault then Romans, they helped us to find another one in a really short period of time. They've shown professionalism and care for their clients, especially Suleiman Arshafi, who was very responsive to our queries and needs. He tried his best to make us happy with the new property, updating us all time, via phone&email. I would recommend them, even if the fees are ridiculously expensive. So, our agreement came to an end after two years, so now I have a massive complaint about the girls from the reception I suppose. The company I work for sent me a parcel to my oldest address, so the tenants sent it back to Romans. They’ve emailed me to go pick it up ASAP, and when I did, my parcel had the packaging all ripped off and the goods inside were wide open!! Why on Earth you would violate someone’s privacy?!? When I asked the question, they said this is how the delivery guys brought it! Which is a massive lie! Not to mention that the receptionists are useless and they have no idea how to speak respectfully or how to do their job! So, I would like an official answer about my parcel being opened, as I can see the owner reads our reviews. Thanks !

Alina · 29 July 2019

★★★★★ 1/5

Google

I used open rent on my first rent in Reading and i thought it was a bit difficult coordinating directly with the Landlord. That is why when we moved, i decided to rent via a letting agency. I was expecting a better experience since we are paying good money for a number of fees/charges. Only to find out that it is worse. There are a number of faults when we moved in. Incomplete keys and not working windows which are security risks. The carpet reeks of foul dog smell. And lastly it's been more than 3 weeks since we moved in that we don't have a working fridge. Who doesn't need a fridge? Someone came in to measure the fridge for replacement, then a week after a delivery came. Lo and behold, the fridge is too big and does not fit the space. Very frustrating. I think everyone is expecting a close to perfect place when they move, but i guess this guys don't!

Paul · 29 July 2019

★★★★★ 5/5

Google

I would like to thank Lucky Sherpa and Kalan Ledger for the excellent work in finding tenants for my four bedroom house in Reading. Kalan, visited the property and went through the various fees and services with me in his first visit. In his second visit, he came with a photographer, who took pictures of the property, and within the same week, the property was on the market and tenant viewings were also arranged. Kalan was very positive and confident that he would get tenants into the property in a few weeks, which he has done. Lucky Sherpa arranged and oversaw the viewings, she has been very proactive in soughting tenants for the property and has been excellent in conducting the viewings. Lucky is very organised and an excellent communicator, she would arrange the viewings with me in advance, and would always arrive on time. All the viewings have gone very smoothly, and the transition from the viewings through to the tenants moving into the property have also been very smooth. I am very grateful to Romans, and especially to Lucky and Kalan for finding tenants for my property.

Arnold · 29 July 2019

★★★★★ 5/5

Google

If you are looking for a professional service do not hesitate to use Romans. The service and care offered is second to none. We moved from another estate agent who had the property on the market for 6months and had failed to secure any tangible leads. Peter Hawley not only took our sale he made it his personal target to ensure the viewing and offers were genuine. He has hand held the process all the way through and in addition dealt with difficult circumstances in an estate sale never once failing to communicate with all parties. Peter and his team are a credit to the Estate agency arena for care and communications and making you feel that your sale is the only one they are dealing with.

Ian · 29 July 2019

★★★★★ 5/5

Google

Nicole was fantastic in my search for a property from the first viewing to the last. This even included when my circumstances had changed where I could only move in on a certain date. Even during the administration phase, she kept me updated with all the relevant documents that were required of me as well as ensuring that my check-in was seamless as possible. Nicole was so effective and efficient that now 2 other colleagues of mine have come to her in their search for a new property. It comes as no surprise that one of those colleagues found the perfect place within a matter of days.

Chris · 29 July 2019

★★★★★ 5/5

Google

To be clear, this is less a review of Romans and more of a review of their excellent property manager, Kimberley Garcia Jones and she is the only reason why I have given five stars. We have had problems trying to rent a property through Romans, and when it all started I was furious with the lack of service that Romans were providing. However, Kimberley found out about the problems and jumped straight into action. Whilst she couldn’t wave a magic wand and sort everything out straight away, she did come in on her day off to try to help us and has carried on doing everything she possibly can to resolve the problems for us. Kimberley was the only person who I felt really listened to me and understood just how distressing I was finding everything. She replies to me promptly and has kept me informed of progress all the way through. I forget now that I’ve only actually met Kimberley once. It feels like we are old friends and I look forward to her future visits to the property. Kimberley really has gone above and beyond in the service she has provided and I really feel that she cares about us and about trying to find a solution for us. I hope Romans appreciate what an amazing member of staff she is!

Katherine · 29 July 2019

★★★★★ 5/5

Google

Write from the word go, the experience has been awesome. We had around 7-8 flats booked for viewing on the same day and at the first viewing we were presented with a nice stapled leaflet with the printout of the details for all the 8 flats. That was a pleasant and much appreciated surprise and it continued with the way the Roman agent handled the visit for the entire day. I would like to have special mention about Lucky Sherpa who tried to help us out in every little way possible and this goes a long way in establishing an effective relationship. All cheers for Romans::))))

Surudra · 29 July 2019

★★★★★ 5/5

Google

The second time I've used Romans for renting now and I remain impressed. I initially also considered Haslams, but Romans are a step above; It's very noticeable in the courtesy of the staff. My lettings advisor Phil Hawkins went above and beyond, making a difficult move easier. He was always available and made time for queries. The move manager Amy Robinson was also excellent and delivered on my request for an earlier check in, plus the paperwork was spot on. Fully recommended agents.

James · 29 July 2019

★★★★★ 4/5

Google

We have been having ongoing correspondence with Becky Robinson about various minor issues at our property. Given that she has been hampered by home-working during the pandemic it is impressive that Becky has managed to maintain her service so that is seems just like 'business as usual'. Becky is knowledgeable and always explains the intricacies of any issues. Occasionally it is necessary to chase up for a progress report but overall her service has been excellent

Patrick · 29 November 2020

★★★★★ 5/5

Google

I want to thank Mr.Darren Leung of Romans, Reading for making my move in absolutely seamless and hassle free. He took care of the entire process end to end, providing frequent updates, timely interventions in adhering to the timelines. Excellent customer service. I want to thank Sumudu Harath of Romans as well who relentlessly followed up with landlord (on 31st July, morning 5 am) for signatures, it was time critical for me to show proof of address to get Visa for my wife. I am very satisfied with Romans, Reading . Wholeheartedly thank Mr.Darren and Sumudu Harath. Keep up the excellent service.

Ramaseshan · 9 July 2019

★★★★★ 5/5

Google

Our experience with Romans Reading has been amazing. Sang had been extremely helpful, from arranging viewing to assisting with documents verification all within a matter of few days. In all, our tenancy experience has been smooth thanks to the team’s promptness. Much appreciate! Nitin & Poonam

Poonam · 28 February 2024

★★★★★ 5/5

Google

I am very pleased with the services provided by Sang and Khim. They made me feel safe and were extremely cooperative in replying to all my queries. Today I moved in with family. Thanks Sang, thanks Khim and thanks Romans for this experience. @Khim apple pie is due 😄 …

Aparna · 30 November 2023

★★★★★ 1/5

Google

Had a very disappointing experience using Romans as a tenant. At the end of your tenancy you are given the option of getting a professional clean or cleaning the property yourself (note that tenancy agreement states that the property only needs to be returned in the same state of cleanliness that it was in when your tenancy began). Myself and my partner decided to clean the property ourselves and spent an entire weekend deep cleaning the house in order to save on cleaning fees, leaving the property in a superior condition to when we moved in (when the washing machine was full of mould, other parts dirty, prior tenant's possessions left in cupboards, etc.). Despite this we were shocked when Romans asked for £400 in cleaning fees for a professional clean (from a cleaning company based in Portsmouth per the invoice hence why I believe this figure was so substantial), which they completely refused to budge on (I would later find out this was because they'd already contracted the cleaners before we'd had a chance to counter their initial offer of £400). We replied in depth, responding to each and every supposed issue with picture evidence from the start/end of the tenancy which was completely ignored, with Romans simply stating that the property hadn't been professionally cleaned and if we wanted to dispute the charge we'd need to go to an arbitrator of their choice at a cost to ourselves of £120 per our contract. My advice to any tenants is to sort your own professional clean and then the liability is with the cleaners if the property is not up to Romans unrealistic conditions. They will also not ask you for an invoice proving a clean has taken place as we were repeatedly rebuffed when we asked for proof of invoice for a professional clean having taken place prior to the start of our tenancy.

Connor · 29 October 2024

★★★★★ 4/5

Google

Rented accommodation for two professionals in Reading Romans were easy to help us find a place and sign up to a new apartment. My partner and I lived there for over three years and all issues were dealt with quickly on their end. Our property manager Kimberley Garcia Jones was always helpful throughout and replied to emails in a timely manner. I spent 8 years in Reading and they were the best service I had during my time there.

John · 29 July 2019

★★★★★ 4/5

Google

I would say, I faced challenges in my new apartment and Romans helped me to resolve it at earliest. I really appreciate and thank Lucky and Pooja for their fast response. As I was new to the country and I was not aware about the process. Lucky and Pooja were really supportive and ensured that all my queries were resolved quickly regarding my new apartment. My huge thanks to Lucky and Pooja and wish them all the best!! :)

Sarika · 29 July 2019

★★★★★ 5/5

Google

We rented an apartment with Romans 6 months back. Its been a smooth experience so far. Jessica Phillips has been assigned as a manager to us for the property and she has been extremely helpful in resolving any queries what so ever. She is reachable anytime during her working hours and responds promptly.

Aadvika · 27 August 2023

★★★★★ 5/5

Google

Kian Lewington, Property Manager, has been consistently excellent. Professional, affable and always willing to help. An asset to Romans and their property management service.

David · 22 May 2026

★★★★★ 1/5

Google

DO NOT USE THIS SERVICE. I never write reviews, but after my recent awful experience with Romans Reading, I felt compelled. This is by far the worst experience of dealing with an estate agents in my eight years of renting. I engaged originally with Romans around two months ago. Before contract, the pre-sales agent I dealt with was extremely inexperienced and did not have any understanding of engaging for a tenancy. I would constantly have to speak with his manager to agree even simple things. He frequently misunderstood issues which I had to re-clarify over and over. I paid £500 of agency fee's plus a £160 check in fee which is extremely high compared to other property agents in reading. Regardless of this experience, I proceeded with romans as I believed that any issues post contract would not be as difficult to resolve (Assuming there were any!). I moved into the property (over £1000pcm) around two weeks ago. During my check in none of the agreements including the flat cleaning had taken place, light bulbs missing, furniture broken etc. The check in which I paid £160 did not know the property and also didn't have all of the keys. On top of this, the previous tenants belongings were left in the flat which meant I had to spend the other half of my day of moving packing away their belongings to allow me to move in. I am still storing the previous tenants old belongings as of today. I am still in the process of not having even one of the issues resolved (of around one page of issues total). They have all been agreed to by the landlord, but am now engaged in a constant battle with the property management team and the local reading branch to just have these issues organised or fixed. I am frequently bounced round between departments to resolve my issues with days going by with no updates at all, if I ever want an update I have to call up myself. I would never recommend this service to anyone. Update (05/07/2018): After discussing the issues with John following my previous review, some of the issues have been addressed. John assured me it was an anomaly to have such a poor service. Some of the issues were fixed within that week and I felt that the service would improve thanks to John. However, one month on, Half of the outstanding issues still remain with no clear indication of when they will be fixed. The reason for the issues still outstanding is that Romans have lost the set of management keys to my property TWICE. The first time I had to deliver the keys to romans personally to be recut. As for the second time, I have only been made aware of this today after they have been missing for three weeks according to a member of the team in the Branch. I will now have to take my own time out to deliver the keys to be re-cut again. Not only is this a frustration as nothing has been done for weeks without me being made aware up until the last minute, but also causes me concern as I am not sure who may have access to my property. John has assured me the issues outstanding will be fixed, and that the management keys will not be lost for a third time. I will update this review once the issues have been resolved.

Lloyd · 28 August 2018

★★★★★ 5/5

Google

Romans have been absolutely wonderful in helping us with the valuation of our property and with searching for our new home. They also return emails and phone messages promptly (something lacking in other estate agencies)and I have found their staff to be friendly but also incredibly knowledgable. From our experience they are genuinely interested in getting the best for their customers and ensuring that everything runs smoothly. Their customer service is second to none and I highly recommend them. Personal thank to Julian for all his help, you are an asset to your team.

Vee · 28 August 2018

★★★★★ 5/5

Google

The experience from the start till the process got completed to rent a property with the company was really good with the helpful staffs even at office and being able to lease the property as of the date me and my family had thought was really good thanks to Parwesh for his time and effort from start till process got completed, we will be in contact with you in case we need your help again in future :)

Rupesh · 29 July 2019

★★★★★ 5/5

Google

My wife and I had contacted a number of estate agents in Reading, but from the moment I came to Romans and met Julian Sheppard it really felt like we would be taken care of. He frequently updated us and organised many viewings, which in our case led to the sale of our property for a very acceptable price. George Steedman, Julian, and the Roman's staff also kept us fully updated throughout the sale of our property. Paula Thomson was also particularly helpful in liaising with the purchasers and their solicitors whenever I asked. I have purchased and sold many properties through many different estate agents and Roman's has been my best experience. We cannot fault any of the Roman's staff we dealt with for the professional and friendly manner we were dealt with. From start to finish the staff were friendly, professional, a good communicator and exceptional estate agent. We were very pleased to have gone with Romans. As somebody who has dealt with many estate agents over the past 30 years, I would have no hesitation in recommending Romans to anyone wishing to sell their property for a good price and with far less stress!

Tony · 28 August 2017

★★★★★ 5/5

Google

Great service over the last few years from this branch (as a renter, not landlord). My property manager Kimberley Garcia Jones is my main contact and relays any problems swiftly to the landlord if needed. She responds to any inquiries the same day and sets up appointments with competent builders and handyman quickly. Never had any issues with Ms. Garcia or Romans whatsoever. Renewals are also organised well in advance, never letting any anxiety rise up.

Tom · 17 December 2019

★★★★★ 5/5

Google

Looking for a new property is a big step for someone to take, especially if you are doing this for the first time on our own. Living in Reading I was aware of Romans and their experience and knowledge of properties within the local area. Luckily I was in the very good hands of Lindsay who works at the Reading branch. I found her to be extremely welcoming with a friendly and professional manner. Her level of knowledge about the properties and their surrounding areas is of a very high standard. During viewings I found Lindsay to be open to questions and she takes the time to let you walk round the property without rushing you. This is very important as it allows you to take your time and actually see the property through your own eyes. I have experienced other viewings with agents from other companies who have talked at me and constantly tried to push the property whilst following me from room to room. This puts a lot of pressure on the viewer and so being showed a property by Lindsay was a pleasant break from that and her approach and manner helped make it a much nicer and easier experience. I would have no problem in recommending Romans to people looking for properties within the Reading area

Claire · 28 August 2016

★★★★★ 5/5

Google

I have recently bought a property via Romans and had a great experience. Michael, one of the consultants in reading branch, showed us a few properties giving us a good overview of the area. I appreciated the prompt advice before I put the offer and the proactive behavior which helped me complete the purchase ahead of schedule. The staff in the branch were not the estate-agent stereotypes, but were valued advisors which convinced us to buy two properties instead on the one we had planned. I have now appointed Romans as the letting agent for the property and an equally happy with their service. Thank you Mike and the Reading branch staff !

Krish · 28 August 2016