Every review we hold for the Tilehurst office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy house sale was very professionally and smoothly managed by Callum, Harry and Lucy. Callum and Lucy did exactly as promised from the day we met until completion. Harry’s running of the open house was fruitful and he secured a few offers for me, one of which i’ve now completed on. Reflecting on various house sales i’ve made over the years, i’d say this was my best experience and not with the easiest house to sell. Thank you Roman’s Tilehurst! Hip hip hooray!
Gill · 22 June 2026
Agent replied · 22 August 2026
Dear Gill F, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleNeeding to find a place at short notice, Nathan, Mark and Steve were excellent at helping me get a somewhere which suited me. I should have used Romans, Tilehurst, much sooner, as they got everything done, ASAP. They have a range of places to rent that suit any price bracket. Lorriane, the Move in Manager, was professional and collecting my keys was done as arranged. In the future, I will use Romans, Tilehurst. Romans, Tilehurst are the best Estate Agent that I've dealt with and I will use them in the future. I know what I'm getting with Romans and I trust them with the landlords that they represent.
Michael · 22 March 2026
Agent replied · 20 March 2026
Dear Michael Bogojevic, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleNathan, Mark and Steve were excellent at helping me get a place at The Roebuck, at short notice ( which I needed) I should have used Romans, Tilehurst, much sooner, as they got everything done, ASAP. Lorriane, the Move in Manager, was really professional as well, everything done for my move in with no problems. In the future, I will use Romans, Tilehurst, before anyone else; their skill at find accomadation has been the best I've experienced so far
Leeds · 13 March 2026
Agent replied · 20 March 2026
Dear Leeds Supporter
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have had a great experience with all of the team here. They have all been super responsive and supportive. I had a terrible experience with my solicitor (the one recommend by prospect, do not use DC Law). They arranged extra viewings for me and supported me through the whole process. Special shoutout to Harry, Callum, Lucy and Hannah 👏🏻👏🏻👏🏻
Bryna · 22 July 2026
Agent replied · 22 August 2026
Dear Bryna Harris, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleIn August I asked three agents to value my elderly father’s house in Tilehurst with a view to sell. Sarah Thomas gave similar advice to the other agents, but was more personable and appeared to have better knowledge of the area and the local market conditions.
After appointing Romans the team kept me informed of progress each week. Sarah had indicated she would find a proceedable buyer close to the asking price within three weeks - she did just that. The whole sale process was easy for me, I live in Cornwall and needed an agent that would do everything for me. Sarah was supported by Hannah Russell through the process.
I’m very happy with the service they both proved and would use Romans again
Richard · 22 December 2025
Agent replied · 16 January 2026
Hi Richard Greaves,
Thank you for the great review of our Romans Estate Agents Tilehurst team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleThis is a ‘to whom it may concern message’ to say thanks for your work this year regarding my house in Calcot.
Steve and Mark did a great job in finding new tenants so quickly and dealing with everything and keeping me in the loop.
After the tenants moved in, I was happy to see that Lloyd will continue to be the property manager, I believe we already have good working relationship.
Last but not least, I thank Callum for the work earlier this year when I decided to sell the house, only to change my mind soon after accepting an offer. I hope I didn’t cause you too much inconvenience and annoyance.
The new tenants are in and happy, so once again, thanks to all of you.
John · 17 November 2025
Agent replied · 16 January 2026
Dear John
We greatly appreciate your 5-star review and the time you took to share your experience with us regarding Steve, Mark, Callum and Lloyd. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRomans were very helpful and gave me stats of house sales and procedures before I’d even decided to go with them , they answered the phone straight away or get back to you very soon , the communication was very good and I’d recommend them to sell your house and to buy from them . Callum was especially helpful
Caroline · 22 April 2026
Agent replied · 22 August 2026
Dear Caroline Streatfield
We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleReally great experience with Romans, especially from Nathan and Lorraine were both fantastic.
They made the whole process of securing my new place smooth, quick and completely stress-free. Communication was clear throughout and they were always helpful and easy to deal with.
Moving can be stressful, but they made it feel straightforward from start to finish.
Would definitely highly recommend!
Andrew · 1 April 2026
Agent replied · 22 April 2026
Dear Andrew Charles, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleJust like to say a massive thank you to Steve & nathan for such a friendly,helpful and professional service no question the easiest move I’ve ever had such a great help and I would always recommend Romans to anyone .any questions I had they were always on the end of the phone thank you so so much I’m very happy in my new home
Simon · 27 February 2026
Agent replied · 20 March 2026
Dear Simon Harding
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy recent experience with Romans was absolutely fantastic. I called to enquire about a house that was available to rent in Theale and I found Mark P to be fantastic to deal with! He was extremely helpful, friendly and efficient despite being very busy due to staff being on annual leave that week (not that you would have noticed because he was so good at keeping us informed and updated every step of the way). He got us a viewing the same day and we had signed on the dotted line within a few days. I highly recommend Romans, but in particular Mark!
M · 20 September 2025
Agent replied · 20 March 2026
Dear M B
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had a fantastic experience renting through them. The service was on point and the agents especially Kaitlyn Young was always available and willing to provide all the support that we needed. She handled our inquiries and concerns very promptly and always responded with great enthusiasm. I would highly recommend working with her and the agency for your letting needs
Zahid · 6 March 2026
Agent replied · 20 March 2026
Dear Zahid Younas
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSarah at Romans recently sold our house and the process was very easy start to finish.
Starting with valuation we received a realistic list price and expected sale price in line with the market. Beware of estate agents inflating value to win business!
Multiple viewings then took place within a week and offers started coming in. Sarah and team coached us through the offers and we agreed on one that worked.
There were a couple of hiccups along the way with the buyer but all sorted quickly and easily despite us being many miles away and hard to contact. The trust we had meant that often Sarah would know our response and explain it to the buyer so conversations went more quickly.
The house was completed in three months which is incredibly fast.
David · 20 August 2025
Agent replied · 20 March 2026
Dear David
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to helping you in the future.
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAs first time buyers who had been through the process of 3 houses falling through we both felt very deflated! Until we were shown around a house by Lucy who was professional polite and able to answer any questions we had! She always had a smile on her face which made our 9 month old smile on every visit! Thank you so much Lucy! 😊 …
Sophie · 21 August 2026
★★★★★ 5/5
GoogleProfessional and very responsive; I highly recommend this agency, they have a 'can-do' attitude and nothing is too much to them. A huge thank you to Steve, Mark & Nathan for dealing with the paperwork in record time and the arangement for a late arrival. Thank you all, please keep going this the good work and make every stay so enjoyable!
Angelo · 22 January 2026
Agent replied · 16 January 2026
Dear Angelo
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe team at Romans Tilehurst were very helpful during my recent move to my new rented property. Nathan, Charlotte and Lorraine from move management were especially helpful in making the move as smooth as possible.
Sophie · 22 July 2026
Agent replied · 22 August 2026
Dear Sophie T, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI had a very great and fast experience when looking for a room for my sister . Nathan was very professional and helped me in the various onoboarding process. I will choose Romans again and again
Desmond · 22 June 2026
Agent replied · 22 August 2026
Dear Desmond Berko
We greatly appreciate your 5-star review and the time you took to share your experience with Nathan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI just had to share about my amazing experience renting through Romans! Nathan, our agent, was an absolute gem throughout the entire process. He really knew his stuff and was always there when we had questions or needed guidance. From the first viewing to signing the lease, Nathan made everything so easy and stress-free. His attention to detail and dedication to helping us find the perfect place really stood out. We’re so grateful for his hard work and the excellent service from Romans.
I appreciate their professionalism and would happily work with Romans and Nathan again in the future. Thanks for the excellent service!
Diego · 20 March 2025
Agent replied · 21 June 2024
Dear Diego Angarita
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAt the time of searching for a new place to rent I was signed up with a few agencies in the local area and was receiving the standard treatment you would expect; emails regularly highlighting new properties (always slightly over budget) and a call every couple of days, rarely from the same person you spoke to originally. However, as soon as I engaged with Romans in Tilehurst and was put in contact with Mark it was a very different experience. Within minutes I was scheduled to a viewing and Mark was there to walk me through the property. I did not choose that one but Mark was really open and candid, advising that he had others to show me and worked to the mantra that if he wouldn't live there himself he wouldn't rent it, which I found to be hugely encouraging.
Eventually we found a place which was in the location we were looking for and within budget. I won't go into detail but Mark was really candid about the property, something which I really appreciated, and the open and honest communication both with Mark, and through him, with the landlord (who I have since met both him and his wife and they are amazing!) helped me make a decision which turned out to be 100% the right one and we are now (mostly) settled in and making the new place a home. Throughout the whole process, which was a lot more detailed than I last remember when taking on a new tenancy, but is hugely reassuring not just to those renting but must also be for landlords and prospective landlords, the agency and all associated with them have been great. I must also put a special mention out to Nathan who was also amazing, and still is, with any queries we have and is hugely knowledgeable (even when looking at boilers!).
I cannot thank Mark, Nathan, and the expanded team enough, I will definitely be staying with Romans as my agency of choice.
Simon · 20 March 2025
Agent replied · 23 October 2024
Dear Simon Smith
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have been extremely impressed with the service provided by Steve and his team in managing my rental property. From day one, they have been professional, attentive, and highly efficient in all aspects of property management. Steve has consistently gone above and beyond to ensure everything runs smoothly. Communication has always been clear and timely, and I’ve felt confident knowing my property is in good hands.
If you’re looking for a trustworthy and dedicated estate agent who delivers a first-class service, I highly recommend Steve and his team!
Saleh · 20 March 2025
Agent replied · 12 November 2024
Dear Saleh Ahmed
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We always strive to provide top quality service to every customer, and are pleased to hear that you had a good experience with us at Romans Estate Agents Tilehurst!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI can’t recommend Nathan enough! From the very beginning, he went above and beyond to help me secure my rental property, making the entire process seamless and stress-free. Nathan was incredibly responsive and proactive, always available to answer my questions and keep me updated on progress. He took the time to understand exactly what I was looking for and made sure every detail was handled with care. Thank you, Nathan, for all your hard work.
This emphasizes his dedication, responsiveness, and commitment to finding the right property for you.
Chris · 20 March 2025
Agent replied · 12 November 2024
Dear Chris Coelho
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI recently rented a property through Romans Tilehurst, and I cannot recommend them highly enough. The entire process was seamless, professional, and stress-free, thanks to their dedicated team.
A special thanks to Nathan, Steve, Mark and Lorraine who were incredibly helpful throughout. They kept me informed every step of the way, answered all my questions, and ensured everything went smoothly. Their professionalism and efficiency made the experience enjoyable.
Additionally, Lloyd from the Property Management team has been fantastic in handling any issues and ensuring my needs as a tenant are met promptly. His attention to detail and responsiveness have made settling into my new home much easier.
Thank you, Romans Tilehurst team, for providing exceptional service!
Yasir · 20 March 2025
Agent replied · 8 January 2025
Dear Yasir Naeem
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe would really highly recommend Sarah & Lucy from the Romans Tilehurst office.
From the first interaction with the team, they were knowledgeable, honest and great at communicating. They provided market data to help inform our decision on marketing and price.
We had a few challenges getting through to exchange but Sarah went out of her way to facilitate and always called when she promised.
Thank you for your support!
Joe · 20 June 2025
Agent replied · 20 March 2026
We greatly appreciate your 5-star review for Lucy & Sarah and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We sincerely thank you for the positive review, and look forward to helping you in the future. Many thanks, Romans Tilehurst
★★★★★ 5/5
GoogleKaitlyn Young was supportive and amazing throughout the entire process of getting my deposit back. Thank you Kaitlyn for your support and help.
F · 22 July 2026
Agent replied · 22 August 2026
Dear F
We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had an extremely positive and professional experience working with Sarah T at Romans in Tilehurst while selling our property. From start to finish, Sarah was encouraging, transparent, and incredibly thorough in her communication. Her upbeat attitude and attention to detail made the entire process smooth and straightforward . We felt genuinely supported throughout. Highly recommend Sarah to anyone looking to sell, she’s a real asset to the Romans team!
Sayu · 20 May 2025
Agent replied · 20 March 2026
Dear Sayu Sinha
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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