Every review we hold for the Tilehurst office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFollowing the sad passing of my Father we reached out to several agents. Sarah was very compassionate and caring. She is very knowledgeable and supported us throughout the sale. Nothing was too much trouble and both Sarah and Lucy went above and beyond to find a buyer and sell the property. We were kept updated throughout the process and their patience and knowledge was excellent and much appreciated. Highly recommended, five stars.
Darren · 20 April 2025
Agent replied · 20 March 2026
Dear Darren Belcher
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs, we're always happy to assist.
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe have been viewing houses for months now, and never got anywhere.
We got to speak to Mark and view one house - we are moving in 2 weeks!
I am so grateful. Mark was great showing us around, explaining everything and communicating without delay.
Thank you so much, Mark. Your help means a lot to my family.
Adriana · 20 September 2025
Agent replied · 20 March 2026
Hi Adriana Vyšniauskaitė,
Thank you for taking the time to review your recent experience with our Romans Estate Agents Tilehurst branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI have recently brought my new home with Romans. I would like to thank Lucy S for been there whenever I needed her.
Always on time whenever I rung she will call back any questions always answered to my satisfactory satisfaction.
Highly recommend well done team she needs pay rise!
Fir3 · 22 July 2026
★★★★★ 5/5
GoogleSteve Chitty and his team couldn't do enough for me during my 7 year tenancy, quick to respond when an issue arised and made ending my tenancy a breeze.
Would highly recommend Romans Letting Agents.
James · 20 February 2026
Agent replied
Dear James Taylor
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMark has been a fantastic agent for this first time landlord, helping me navigate all the paperwork and providing a huge amount of support. Couldn't recommend more highly.
Julia · 1 April 2026
Agent replied · 22 April 2026
Dear Julia Morpeth
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to helping you in future!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI contacted Romans for a probate sale after an unexpected death in the family. I had a couple of estate agents out but Sarah was knowledgeable, genuine, experienced, and compassionate and this was the deciding factor over the other agents. Sale proceeded as planned and we were kept updated. Thank you for your support at a difficult time.
Samantha · 20 June 2025
Agent replied · 20 March 2026
Dear Samantha Sturgess, Thank you for taking the time to tell us about your experience with Sarah. We are thrilled to hear that you had a positive experience with us, your feedback motivates our team to continue delivering exceptional service. We always strive to provide top quality advice to everyone, and are pleased to hear that you had a professional experience.
Kind regards, Romans Estate Agents Tilehurst!
★★★★★ 5/5
GoogleThe Romans Letting & Estate agents have provided an excellent services throughout my recent rental property purchase. Special mention to Mark and their letting team in dealing with my request and closing it quickly, this is greatly appreciated. Overall had an amazing experience to work with the great professionals and would highly recommend to anyone. Thank you once again to you all.
Karthik · 20 March 2025
Agent replied · 21 June 2024
Dear Karthik Krishnamurthy
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRomans Tilehurst has been excellent! Nathan was extremely helpful and informative about a property my family and I were interested in, being proactive between us and the landlord and answering every question we had with confidence and knowledge. He was extremely kind and understanding of our situation and this agency is very fortunate to have such a wonderful agent like him!
Rhiannon · 20 March 2025
Agent replied · 23 October 2024
Dear Rhiannon Wong
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAbsolutely fantastic estate agents! So helpful and polite. An extremely good sense of customer service. Cannot fault them. Mark Porter was excellent and helpful and would certainly do business with him and Romans again!
Sarah · 17 December 2025
Agent replied · 16 January 2026
Dear Sarah Le Fevre
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleKaitlyn Young was amazing and made the whole process of getting our deposit back really smooth. Really appreciate her support, thank you, Kaitlyn!
Jacqueline · 27 February 2026
Agent replied · 20 March 2026
Dear Jacqueline Paris
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleKaitlyn is very helpful and effective to solve the problem, thanks!
Amy · 22 May 2026
Agent replied · 20 March 2026
Dear Amy
We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRented a flat via Romans. Very good experience. I dealt with Mark P. who was friendly and informative. Won't be extensive dealings with them since flat is directly managed by owners, but the check-in experience was great. Highly recommended.
Dso371 · 20 September 2025
Agent replied · 20 March 2026
Hello Dso371
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleLucy at Romans has been nothing short of amazing during my house buying process. From the first viewing until now, she has been incredibly helpful and supportive. She regularly communicates to update me on how things are progressing and is always very easy to get hold of. I have really appreciated her transparency and honesty, answering any questions I have. Her friendly and thoughtful approach have made my purchase such a positive experience- I would highly recommend and would definitely reach out to her should I be in a position to sell my property in the future. Thank you!
Georgina · 22 July 2026
★★★★★ 5/5
GoogleRomans have been brilliant in the sale of my house. Listened to my needs/wants and Sarah was excellent in communicating progress - often going above and beyond.
I would highly recommend.
Victoria · 17 November 2025
Agent replied · 16 January 2026
Dear Victoria Egan
We greatly appreciate your 5-star review and the time you took to share your experience with Sarah. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleOne of the most profesional, attentive and transparent Letting Agent service I have ever experienced. I highly recommend Nathan, Mark and Steve at the Tilhurst branch!
Ngô · 26 December 2025
Agent replied · 16 January 2026
Dear Ngô Hải
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIt's been an absolutely lovely experience. We were going through a bit of a rough period, but thanks to them we have been able to find a suitable accomodation for us very quickly. They explained us everything, answered to all our questions, been very available and courteous. It's been such a smooth process so I would like to personally thank Nathan, who really helped and supported us, as well as Mark, Steve and Lorraine. Thank you guys, couldn't recommend you enough!
Serena · 28 October 2023
Agent replied · 25 November 2023
Dear Serena Forte
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe just bought our first house through Romans. They were absolutely brilliant. Sarah was dealing with our case and couldn’t have been any more helpful. She helped keep me sane during the process and was always able to update me and give advice. I am so grateful for everything.
Mollie · 23 March 2025
Agent replied · 20 March 2026
Dear Mollie J
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We do hope we can be of assistance in the future. Take care!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI was looking for a rental house and the team (particularly Nathan, but also Mark and Steve) have been really helpful, professional, diligent and friendly in helping me find one. Given how stressful a process this can be, I am very happy and have no complaints :D thanks all!
Hanna · 20 March 2025
Agent replied · 8 January 2025
Dear Hanna Mourad-agha
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We always strive to provide top quality service to every customer, and are pleased to hear that you enjoyed your experience here at Romans Estate Agents Tilehurst!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleA well established agency who develop and maintain good relationships with their buyers and vendors.
Recent perspective, I inquired to arrange a short term let (with an eye to buying somewhere later) and Mark found me a perfect place with the option to buy it from the landlord. Steve liaised with Lansley’s (the agency handling the sale) and arranged a purchase beyond his own agency! Lorraine handled the contracts and ensured that the whole process progressed smoothly.
Past perspective, 10 years ago, Romans sold my little terraced house for a good price with no fuss.
Estate agents tend to be viewed through a lens of scepticism, but in my experience Romans are a safe option.
Benjamin · 20 September 2025
Agent replied · 20 March 2026
Dear Benjamin Lloyd-Hughes
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFantastic experience with the Romans Team - Steve, Mark and Lorraine. They were very professional and courteous in their approach and checked back or followed up after. All questions were answered and they walked me through the process with accurate information.
I will be happy to recommend their services and use them for any future requirements.
They are an invaluable asset to the company and I am sure there are other members of the team who probably have been working behind the scenes to provide a stellar service. Good luck to you and all the best!!!
Dinesh · 20 September 2025
Agent replied · 20 March 2026
Dear Dinesh Dmello
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleI have only great experience with Romans Agency, especially with Levi. He was always very helpful, always in contact with as, very professional. I met before couple different estate agents, and noone was that good as Levi.
There is nothing more I can say, except for a huge thanks.
(Edit)
As soon as some issues appeared in the flat agency turns out to be useless. No communication, delays with everything. At some point I end up in apartment full of mould, with no plans of fixing the issue and without a freaking cooker for a month. At the beginning everything seemed to be amazing but as soon as two weeks into a contract problems started and they were never fixed. I rented with few agencies, from private landlords, even during covid and I’ve never had that bad experience!!! No recommendations.PositiveProfessionalism
Dagmara · 22 June 2023
Agent replied · 21 June 2024
Hi, Dagmara Mętel! Thanks for the great review!
All the best, Romans Estate Agents Tilehurst
★★★★★ 5/5
GoogleLucy was fabulous at assisting us with the purchase of our property. She was so patient and helped so much with queries and helping with admin. Definitely recommend!
Emileigh · 20 September 2025
Agent replied · 20 March 2026
Dear Emileigh Richardson
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSteve Chitty was fantastic and gave me great advice, very clued up a great customer service!
Janna · 17 December 2025
Agent replied · 16 January 2026
Dear Janna Swallow
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFor experience dealing with Romans in Tilehurst was excellent. Both Sarah & Lucy were extremely kind helpful considerate throughout our journey of selling our property. Would highly recommend. A big special thank you
Susan · 20 June 2025
Agent replied · 20 March 2026
Dear Susan Newport, Thank you for your wonderful review for Sarah & Lucy! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
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