Romans reviews

★★★★★ 5/5

Google

Romans Tilehurst were brilliant at getting back to me. I enquired about a place and was able to book a viewing within in a day. Nathan was really helpful in securing the rental for me in a short time frame.

James · 20 March 2025

★★★★★ 5/5

Google

Amazing experience, thanks to Mark Porter, Lloyd and Ninda Limbu. Thanks so much for the thorough support.

Zee · 20 November 2025

★★★★★ 5/5

Google

Amazing experience on our first house purchase. Sarah Thomas and the team have been fantastic.

L · 17 November 2025

★★★★★ 5/5

Google

Nathan, Mark and Steve at Romans Tilehurst went the extra mile to when I ran into problems which was a very big help at a difficult time and made the process much less stressful.

Ruby · 20 April 2025

★★★★★ 5/5

Google

Fantastic service from start to finish. Mark was friendly, professional, and always kept us in the loop. The whole process smooth and stress free. Highly recommend!

Chlo · 20 July 2025

★★★★★ 5/5

Google

I can't thank Romans Tilehurst enough, especially Lloyd Floyd. We're first time buyers and had quite a disappointing experience attempting to buy a property last year, mainly because of the agents we were dealing with at the time. So when we decided to give it another go this year and found a property advertised by Romans, we were naturally cautious from the start, but Lloyd and everyone else working at Romans proved that not all agents are the same. From booking the viewing to viewing the property and placing a bid, to helping me find financial adviser, solicitors, surveyors, viewing the property a second time, Lloyd made sure everything ran smoothly, calling with regular updates and being the perfect middle man between all the parties involved. We're picking up the keys to our first home today and I can't be happier and more grateful to Lloyd and his team for making one of the supposedly most stressful times in any adult's life, look like a walk in the park. I'll definitely use Romans again when I decide to sell/rent our property and/or buy another one. Thank you Romans Tilehurst:) Highly recommend

Chono · 16 August 2022

★★★★★ 5/5

Google

My husband and I would like to thank Luke, Lloyd and Alex for all of their efforts on what turned out to be an extremely long and stressful move (due to no fault of their own). They dealt with an incredibly difficult move professionally and kept us up to date at all times. We unfortunately lost a buyer due to Covid 19 and would have lost our dream home, but Lloyd managed to sell our property to the first person to view it afterwards which is nothing short of incredible. They managed to keep our buyers calm even after extreme delays due to our sellers. I wouldn’t hesitate to recommend Romans they did a fantastic job throughout. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Imy · 22 June 2022

★★★★★ 1/5

Google

Very poor letting agent. I was a tenant for 2.5 years in a property. They didn't liase with me once, they received some fabricated complaints. Instead of letting me know, they got the landlord to communicate this to me 5 months later. Seems they are the only letting agent I know that's scared to pick up a phone 🤣 I was an estate agent for years and managed a branch. That negotiator would be getting the sack in any normal branch. Seems they let a property and then believe the job is done, despite being paid to manage the tenancy. Seems they would rather sit in the pub than do any work.

Trist · 20 March 2025

★★★★★ 3/5

Google

Quick enough to want your rental deposit, slow to pay it back!. Probably sat in their own account for 10 days earning them interest instead of paying it back straight away. Then, after posting a 2* review, received a phone call from Steve (lettings manager) telling me that I’d mis-entered my name and account number to their system and that it was my fault they couldn’t pay it. Told me they had text or emailed me about this - but they hadn’t. Asked me to edit or remove the review. Told me I was lambasting them for something which was clearly my fault. Interestingly enough, my deposit was returned later the same day however I very much doubt it would have been without a poor review! I’ll give them another star for returning my deposit.

Nick · 20 March 2025

★★★★★ 2/5

Google

SLIPPING STANDARDS…I had previously posted a five star review, however things have changed…We moved abroad and chose to go with the fully managed property option with Romans as we didn't want the hassle of managing our property ourselves. Previously (around 4-5 years ago) we had nothing but positive things to say, however more recently we have become more and more unhappy with the service and the efficiency of their service compared to when we first started.

Matt · 1 May 2025

★★★★★ 5/5

Google

I had the pleasure working with Lloyd Field from Romans Tilehurst branch, from the start he was very helpful, polite and understanding of the pressure of buying a new house and making me understand all the procedures, he never ignored my calls or me whenever i needed a question answering. Lloyd was honest at all stages of my journey, very professional and honestly I recommend everyone who is looking in the area of Tilehurst to only use him. Thank you for helping my smooth journey Lloyd trust me you wont regret working from him. Thank you Lloyd and good luck to anyone looking.

Sanna · 13 September 2021

★★★★★ 5/5

Google

Thanks Sarah and Callum for the support till exchange on victoria road address. i appreciate the service from Romans

Seyi · 20 July 2025

★★★★★ 5/5

Google

I had a great experience. Nathan, Steve, and Mark were always there to help me understand things better. Their professional approach made me happy with the outcome.

Queeneth · 16 April 2025

★★★★★ 5/5

Google

Elizabeth has been absolutely amazing right from the viewing. She’s been informative, kept us in the loop and really kind from the moment I went to view, and has continued to be extremely helpful as we go through the process of moving. She’s incredibly friendly, talks to you on a personal level rather than a robot, and really knows what she’s talking about. She explained everything to us so well and we’re really glad we went with Romans. Thank you! 😊

Kira · 23 July 2021

★★★★★ 5/5

Google

We have rented our property out through Romans for years with no problems so when it came to selling it they were the natural choice of estate agents to market it through. Professional and attentive, Romans have worked hard throughout the selling process to keep us abreast of the changing situation and even when the chain was broken they were quick to get our buyers house sold again to get our sale back on track. Special thanks to Luke Meeajaun who went out of his way to help us during the COVID lockdown where he went over and above the service we’d expected.PositiveResponsiveness, Professionalism

Sean · 22 June 2021

★★★★★ 5/5

Google

Me and my partner met with Elizabeth Kilbride a few times , as we had a look at a couple of houses and every time it’s always been a pleasurable experience. Elizabeth was very friendly and was able to answer any questions we had and help us with the process . then finally finding the perfect house for me and my family and we are extremely happy as we’ve been wanting this for a long time and having to upsize due to being in a 2 bed flat with 3 children + 2 adults now we’re moving in just over 3 weeks to a 3 bed house with a garden which is a dream for us as we haven’t had that yet so thanks again Elizabeth and the Tilehurst Romans teamPositiveProfessionalism

Tirrell · 22 June 2021

★★★★★ 5/5

Google

Had the best experience moving with Romans all the thanks to a lovely gentleman called Mark porter. He greeted with me with a friendly manner and kept me updated through out the move. I even had a call from a lovely lady called Lorraine to wish me well in my move .both are a credit to Romans.

Lorraine · 20 October 2025

★★★★★ 5/5

Google

My partner and I have had a fantastic experience using Romans and couldn’t recommend them more. Dan Hind arranged and took me on the viewing of the property and even facilitated a second viewing of the property. He has been extremely helpful throughout this whole experience, providing a friendly and professional service. We’d like to thank Dan and everyone at the Tilehurst branch who made the move an easy and stress free experience.

Hannah · 17 June 2022

★★★★★ 5/5

Google

We had a great experience finding a new home with the Lettings Team at Romans Tilehurst. Nathan helped us find the right property for us and Mark assisted with some of the viewings. Nathan, along with Lorraine made sure that the move and paperwork were all effortless completed. They also checked in to ask how the move went. Great service!

Lizzy · 25 August 2023

★★★★★ 5/5

Google

Romans were exceptionally helpful and responsive in our search for a new property. Levi made contact very quickly following our initial enquiry and the open communication continued from there. Levi has been very professional, keeping us up to date on all of the processes and steps to take. I also want to thank Steve for his help with what could have been a difficult situation. So far everything I have seen shows me a professional and responsive company.PositiveResponsiveness, Professionalism

Jilly · 22 June 2021

★★★★★ 5/5

Google

Excellent service! Quick response! We are lucky to find the right estate agent! Highly recommended for all. Special thanks to Nick Flower! You estimated a good price!

Flora · 20 March 2025

★★★★★ 5/5

Google

The review is based on the service we received from Elizabeth not the overall experience after it was passed over to after sales We recently bought our new home through Romans and Elizabeth was the person who initially dealt with our purchase. She was excellent throughout her involvement in it allowing us to view the property when we needed without hesitation and helping us get our offer over the line. It was a shame when she had to hand the sale over to the next stage as we always found her very accommodating, professional and helpful

Gavin · 2 February 2021

★★★★★ 5/5

Google

Elizabeth has been an amazing help throughout the process of renting a new property. Elizabeth is very friendly, approachable and very helpful also. During what can be a very stressful time for anyone especially if you have children like myself the experience we have revieved from Elizabeth and everyone we have had contact with at the tilehurst branch has been amazing. I will definitely recommend this branch to anyone I know looking for properties !!PositiveResponsiveness, Quality, Professionalism, Value

Zoe · 22 June 2021

★★★★★ 5/5

Google

After a good talk over the phone with the lettings team, i've arranged a viewing for a lovely property managed by Romans. I explained to them all the issues that i had in the past with others landlords/estate agencys. I was told to not worry about that i wouldn't have to go through that again, and honestly i never had a moving going so smoother and peacfull. I trully need to recommend Romans. Levi was a greatfull help and an exceptional professional. And all the team over the phone or presencial dealt great with all my queries. Thanks Romans Tilehurst, Levi, Dan, Afiya and all the others that make this experience with them so great. Gilberto Almeida

Gilberto · 6 January 2021