Romans reviews

★★★★★ 5/5

Google

Joe , Lewis and Emma from Sandhurst took over the sale after we changed Agents. From the get go the team were tireless in their attitude, positivity and proactivity. Even when the going was tough the team stayed at it. It wasn't a particularly straight forward sale, a couple of time wasters did not help, morale was low but, Joe and the team were always positive. Weekly visits and updates made the team feel like family. When exchange was in jeapordy due to a truly awful solicitor Joe and the team became like the United Nations, pulling it all together. We will surely miss them, because they were all over this sale like wet on water!

Russ · 22 June 2026

★★★★★ 5/5

Google

We sold our house through Romans Sandhurst and couldn’t have asked for a better experience. Joe and Emma were absolutely fantastic throughout the entire process. They were always helpful, responsive, and willing to go the extra mile - nothing was ever too much trouble. Lewis was also fantastic when showing us properties through Romans; he was friendly, knowledgeable, and made the viewing process enjoyable. The whole team provided excellent service, and we would highly recommend them to anyone looking to buy or sell a property. Thank you all!!

S · 22 June 2026

★★★★★ 2/5

Google

I had a very frustrating experience with Romans Sandhurst. I signed a 6-month exclusivity contract, trusting the branch based on prior loyalty, but viewings were poorly vetted, feedback was vague and unhelpful, and communication was slow and inconsistent. When I tried to exit the contract six weeks early to work with another agent, Joe Douglas refused, which ultimately caused me to lose the property I intended to buy. After raising a complaint, communication improved slightly, and Lewis was professional, helpful, and responsive, but overall the branch felt more focused on the number of properties on their portfolio than actually selling homes. Transparency, proper buyer vetting, and honest communication were lacking throughout, making the process unnecessarily stressful. I strongly advise anyone considering Romans Sandhurst to research the branch carefully before signing a contract.

Sonia · 20 October 2025

★★★★★ 5/5

Google

I have recently bought a house through Romans Sandhurst and they have been amazing through the whole process and even after completion! Joe, Josh and Lewis were great while I was looking for a property, showing me round with so much knowledge and letting me know of properties before they hit the market. Catherine was great at progressing the sale as well, keeping us updated through the process and giving us all the information we could ask for. Overall a great experience and made the stressful buying process a lot easier :)

Zaria · 29 May 2025

★★★★★ 5/5

Google

We recently sold our house through Romans and couldn’t be happier with the service we received. From the initial valuation through to completion, the team at Romans were professional, proactive, and incredibly supportive throughout the entire process. Communication was excellent, with regular updates and prompt responses whenever we had questions. Their knowledge of the local market, attention to detail, and dedication to achieving the best outcome gave us confidence from day one. They worked hard to keep the sale progressing smoothly and made what can often be a stressful experience feel much more manageable. We would highly recommend Romans to anyone looking to sell their property. Thank you to the whole team for delivering such a fantastic service from start to finish.

James · 22 July 2026

★★★★★ 5/5

Google

I instructed Joe and his team at Romans Sandhurst to sell my property. They were professional and prompt with feedback throughout. The sales progression service was also very helpful at keeping me updated with developments.

Sabrina · 22 June 2026

★★★★★ 5/5

Google

We had a great experience with Romans, would definitely recommend. Both Emma & Joe were amazing throughout. As first-time buyers, the team were very friendly, helpful and accommodating - which made the process smooth.

G&T · 22 June 2026

★★★★★ 5/5

Google

I recently bought a house through this agency and had the absolute pleasure of working with Josh. From start to finish, he was nothing short of amazing. Professional, knowledgeable, and incredibly responsive, he made what could have been a stressful process feel smooth and manageable. Josh was always on hand to answer questions, offer honest advice, and guide me through every step with clarity and confidence. His friendly, approachable manner combined with his clear expertise made all the difference. I always felt like he had my best interests at heart. I couldn’t recommend Josh (and the team) more highly. If you’re looking to buy or sell, you’ll be in great hands.

Adam · 22 April 2025

★★★★★ 5/5

Google

We have worked with Romans Sandhurst for the past three years, and I genuinely cannot recommend them highly enough. During that time, they have helped us sell the same property on three separate occasions as circumstances changed and transactions fell through for reasons outside anyone's control. Buying and selling a home can be a stressful and emotional process, but the team at Romans have been fantastic throughout. They have always been transparent, honest, responsive, and incredibly accommodating. Communication has been excellent, and they have consistently kept us informed and supported at every stage of the journey. What stands out most is their professionalism and commitment to their clients. They took the time to understand our situation, provided sound advice, and worked tirelessly to find the right buyers while managing the process from start to finish. Having worked with Romans over several years, I can confidently say they are the best estate agent in the local area. Their knowledge, customer service, and dedication set them apart from many of the other agents out there. A huge thank you to the entire team for all your hard work, patience, and support. I would not hesitate to recommend Romans Sandhurst to anyone looking to buy or sell a home.

Amarinder · 22 June 2026

★★★★★ 5/5

Google

I was thinking of moving to the area for a potential job that ultimately ended up falling through. At the time I wanted to make some enquiries on what a house that would meet my needs would cost in the local area. Jo and Josh were both extremely helpful and put me at ease and were happy to talk me through the offerings in the area, as well as to give me advice on what mine might be worth where I live now based on similar houses in my area which went above and beyond! I wish every estate agents were as courteous and as well informed as Romans Sandhurst, I couldn’t recommend them more highly and if I do end up moving to the area in the future, using them will be a no-brainer. Keep up the fantastic work, very switched on and friendly team!

Ross · 16 October 2024

★★★★★ 1/5

Google

Absolutely disappointed with the service from Romans. After being told repeatedly for over six months that they had buyers interested in our bungalow, I decided to give them a chance, even lowering our asking price by £50K for a quick sale based on their assurances. Despite all the promises, not a single viewing was arranged. Communication was terrible, and it felt like they did nothing beyond just listing the property on Rightmove, something anyone can do for a fraction of the cost. Professionalism was lacking from the start; the agent took pictures using his phone, which were then used in the marketing. It felt like there was no effort on their part to actively market our property or follow up with potential buyers. If you’re considering Romans, be cautious. Ask for guarantees on the number of viewings they’ll arrange, or you’ll likely end up wasting your time as we did.

Nick · 2 October 2024

★★★★★ 5/5

Google

We recently had the absolute pleasure of working with Romans Estate Agents & Letting Agents, and I can confidently say that they exceeded every expectation we had. From start to finish, the entire team was nothing short of exceptional. A special mention has to go to Josh, the Assistant Manager, who was truly the essential component in securing our dream home. His dedication, professionalism, and unparalleled expertise were the driving forces behind the smooth process. Josh didn’t just help us through the usual steps of buying a home; he went above and beyond, taking the time to really understand what we were looking for and working tirelessly to make sure we got exactly that. Without his insight and persistence, we wouldn’t be living in the home we always dreamed of. His ability to navigate the market, provide honest advice, and negotiate on our behalf was simply outstanding. We were also incredibly impressed by Joe, the Branch Manager, who played a crucial role in the valuation and overall management of the sale. His wealth of knowledge and calm, steady approach ensured that everything moved forward as smoothly as possible. Joe’s experience was evident in every step, and his leadership truly shone through. In short, the team at Romans Estate Agents & Letting Agents worked like a well-oiled machine, each member bringing their own set of strengths to the table. But I have to say, Josh was truly the star of the show for us, and we’ll forever be grateful for his hard work in helping us secure our new home. If you’re looking for a dedicated, professional, and caring team to help you buy or sell a home, I couldn’t recommend Romans Estate Agents & Letting Agents more highly.

Harry · 2 October 2024

★★★★★ 5/5

Google

I’ve had a great experience with Romans, professional, responsive, and genuinely helpful from start to finish. Josh made the whole process smooth and stress-free, whether it was arranging viewings, answering questions, or guiding me through the paperwork. His communication was clear and timely throughout, and I always felt well-supported. Would definitely recommend them to anyone looking for a reliable and efficient estate agent.

Joe · 22 April 2025

★★★★★ 1/5

Google

I signed into a 3 month contract with Romans after being told they had 10 potential buyers with 1 cash buyer ready to view. I handed over the keys at the property with good expectations. 4 days later I was asked to drop the price by 25K from their original valuation as they hadn't seen the property. The property that I signed the contracts and handed over the key in. I explained I was very disappointed as they hadn't put up a for sale sign and with this small measure being missed I was very concerned of the lack of marketing being done in other areas before I dropped £25,000 off the valuation. After 4 weeks I was asked to drop the price by a FURTHER 25K after being advised their sales team couldn't get any interest. £50,000 in 4 weeks after they seen the property and valuing it. Over pricing it to get the listing and and smashing the original price to get the quick sale. In total Romans organised 2 viewings with no feedback over the 3 months of having the listing. I was advised on multiple occasion that our contract could not be broken, despite being giving an original valuation and promises of viewings. If you want false promises and an agents only selling technique is to drop the price, then use Romans. Lewis was the original contact who I signed in with. If he or Romans promises anything get it in writing as I have and I'll now be send it to the property ombudsman. I was also only getting up dates and replies to my emails every 3/4 days with a graph from Rightmove with click activity, proving they were not being proactive and didn't push the property and only relying on external leads. Please see below for a list of bad and lazy sales excuses.

Toby · 25 July 2024

★★★★★ 5/5

Google

By far the stand out Romans branch in the area, if the guys at Romans Sandhurst branch say they will do something then they do it! A special shout out to Lewis who always went above and beyond. 5 star for this branch

Lee · 20 August 2025

★★★★★ 5/5

Google

I used Romans to sell my property in Sandhurst and could not be more pleased with the service and result. The team were professional from start to completion and kept me updated with each step including when the sales team passed over to the move team. I have used Romans twice now and each time I have received a 5 star service. Special thanks to Joe and Catherine.

Amy · 24 August 2024

★★★★★ 5/5

Google

Fantastic team at Romans Sandhurst! Highly recommend! We have just exchanged on our dream home that was listed with Romans. From the first viewing with Lewis and then throughout the entire process of the sale, the communication, professionalism, helpful and friendly team have helped to make this moving experience as comfortable as possible. Catherine the move manager was wonderfully efficient, attentive and just a lovely human! So grateful to have had such a great team to help us through this process. Thank you Lewis, Josh, Joe and Catherine! Top ten!

Charlie · 16 December 2023

★★★★★ 5/5

Google

Great service from the team at Romans Sandhurst, special mention to Catherine for all her support in helping us over the finish line! Thanks a mil Catherine!! X

Lisa · 22 July 2026

★★★★★ 5/5

Google

We had a positive experience dealing with Romans for our new house purchase. We primarily dealt with Lewis from start to finish and he was extremely thorough when it came to answering all sorts of queries we had, he always went away and came back with a detailed response leaving no stone unturned. It seemed as though no question was silly and nothing was too much trouble for him. Lewis has even been great at providing after care post purchase, again answering any queries along the way. Thanks Lewis for all your help!

Flying · 22 July 2023

★★★★★ 5/5

Google

We were very happy with Romans at Sandhurst, Berkshire, they were very professional and helpful when it came to selling my parents house. Many thanks to Josh and All the staff, not forgetting Catherine (the Move Manager). Best wishes from Brian and Susan

Alison · 29 April 2025

★★★★★ 5/5

Google

So pleased with our experience using Romans Sandhurst. Myself and my partner have just bought our first home, considering it was a probate property, we had worries it could take over 9 months to complete however we have picked up the keys in just 5 months! Lewis was so accommodating and friendly. Nothing was too much trouble. Catherine was also so helpful and the communication between seller and buyer was excellent. Highly recommend.

Hollie · 2 December 2023

★★★★★ 5/5

Google

The process was very efficient and professional. Thanks to Joe and the rest of the team at sandhurst.

Hayley · 22 July 2026

★★★★★ 5/5

Google

We’ve just purchased a house through Romans Sandhurst, and as someone who works within the property industry myself, I was genuinely impressed by the level of service provided. Joe and the wider sales team were outstanding from start to finish. Their communication was clear and consistent, the process moved quickly, and every step was handled with integrity and attention to detail. If you’re looking for an estate agent who truly delivers on their promises, I wouldn’t hesitate to recommend Romans Sandhurst. A huge thank you again to Joe for all your hard work in making this happen for us!

Jordan · 22 May 2025

★★★★★ 5/5

Google

The guys (in particular Joe) at Romans Sandhurst made the house buying process so seamless and as stress free as possible for us. Great service throughout, thanks guys 👍🏼 …

Josh · 29 May 2025