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Romans reviews

4.6

★★★★★ Excellent

104 reviews across 1 platform

76 Yorktown Road, Sandhurst GU47 9BT

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Romans's Sandhurst office at 76 Yorktown Road is rated 4.6 out of 5 across 104 reviews on 1 platform, including 104 Google reviews rated 4.6. Checked 9 October 2026.

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4.6 / 5

104

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Sandhurst office, from every platform, shown as written. First names only.

5/5

Google

We worked with Romans to sell our first home, and the entire process was seamless. Everything was straightforward and stress-free. We wouldn’t hesitate to use their services again. A* service all the way!

Jordan · 20 April 2025

Agent replied · 20 March 2026

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Highly recommend. Very smooth process from start to finish. Kept me up to date with the sale of my property and purchase of my new property. Even with a complicated chain aspect they took all the stress away from me. Thank you Joe, Josh Lewis and Catherine!

George · 2 October 2024

Agent replied · 23 October 2024

Dear George Caine Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Josh and the team Jo, Lewis and Catherine ( our assigned move manager)at Romans office in Sandhurst were fantastic. We were kept up to date throughout the process. They made our sale and move easy. Highly recommend to anyone thinking of moving. Phil & Paula Milsom

Phil · 16 October 2024

Agent replied · 10 November 2024

Dear Phil Milsom Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

*from a buyer’s perspective Really poor form from Roman’s I’m afraid. As a buyer, was essentially told that if we didn’t agree to use their connected solicitor, that our offer would be looked unfavourably on, which I believe is illegal. As it turns out, what should have been a very quick transaction as we were chain free turned out to be a drawn out process due to the sellers solicitors (who were Roman’s recommended). I also had to chase constantly for any communication about an exchange/completion date. After exchanging and not hearing a thing about completion for several weeks, I called up on a Tuesday to be told we were completing on that Friday. No forewarning whatsoever and no asking us whether that was ok for us. Unsure if the staff just have to follow corporates awful rules/guidance or if they are incompetent. Either way, I certainly won’t be using them when we come to sell.

Kevin · 22 April 2025

Agent replied · 20 March 2026

Dear Kevin & Chloe, Thank you for your review, we take all forms of feedback very seriously and can appreciate that you are unhappy with the service provided. On this occasion, the seller had multiple offers and there was very little to separate the interested parties. The seller expressed that he would like the buyers to use a solicitor that both we and his solicitors could communicate with, so we were just passing that information on. The delays in this sale were mainly in relation to the probate property our seller was purchasing in the Isle of Wight. Regarding your comments around exchange/completion dates. There were just 11 days between exchange and completion. You, as the solicitor's client have to give authority to exchange contracts with a completion date set by yourself & the vendor. As agents we cannot dictate the completion date, so I disagree with the claim that you were unaware of the completion date. This process was just over 12 weeks from offer made to exchange. Which, at the time, was ahead of the national average conveyancing process. I can see from the notes that throughout that process, Catherine provided regular updates, including a detailed email, congratulating you on exchange and explaining the process of completion. I'm sorry that the service provided was below your expectations and I wish you all the best.

5/5

Google

Very professional and friendly agents. Always kept up us to date with progress of the sale, especially in the last moments when they went above and beyond. Joe, Emma and Lewis are lovely people and although this is likely our last move we would not hesitate to use their services again. STEVE AND ANITA

Stephen · 8 August 2026

5/5

Google

All of the team have been incredible and hard working to sell our house quickly. Would like to thank Tom especially for being so helpful and professional through the whole process, making it so easy for us. And thank you to Matthew and Max also for all your help along the way. We couldn’t be happier with Romans’ services from start to finish. You have all helped make the process stress free and been a delight to deal with.

Tia · 23 September 2021

Agent replied

Dear Tia Bell-ross, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I just wanted to feedback what a great help Tom (Romans, Sandhurst) was on showing us around a property in Sandhurst. Where we saw problems, Tom was creative and found us solutions. Tom certainly helped put our minds at rest and ultimately gave us the assurance we required to place an offer. To re-enforce this experience the Sandhurst office Manager, Luke, was equally helpful on other properties we have viewed in the area. Customer sevice is clearly high on the agenda at this branch and it is refreshing to see. Thanks Alec

Alec · 29 July 2019

Agent replied

Alec thank you for your positive feedback regarding your recent dealings with Tom & Luke at the Romans Sandhurst office. The Romans Sandhurst team all take great pride in the service they offer to all buyers and sellers that they deal with. I have passed on your comments to Tom & Luke. Best wishes Louis d'Espagnac, Residential Sales Director.

5/5

Google

This is my second sale with Romans Sandhurst and its my second great experience. Chris Klee and the team have been fantastic and professional throughout what is usually a very stressful time for anyone. They have also been extremely efficient - Chris had lined up the first viewing of my house before the ink had dried on the contract! He had sold the house four days after going on the market. They know their customers, they know their market, they know the area and they know the business. I would not hesitate to use Romans next time we move. I knew the cost was higher than some 'purple' options, but having witnessed the performance of 'purple' when we were buying.....I wouldn't ever consider that as a sensible option. You get what you pay for...... 6 stars and a massive 'thank you'!

Neil · 29 July 2019

Agent replied

Neil thank you for your kind words and feedback regarding your recent dealings with Chris and the Romans Sandhurst team who I am delighted to hear we met your expectations on the recent sale of your home. Best wishes in your new home and we look to helping you again in the future. Best wishes Louis d'Espagnac, Residential Sales Director.

5/5

Google

I recommend Romans Sandhurst without hesitation. Lewis was fantastic, he accommodated all of our viewings (often at short notice) and was always friendly and professional. Additionally, Catherine our move manager was great, she kept us fully informed regarding the move progress and chased our solicitor when needed. Fantastic service all round.

Charlotte · 11 November 2023

Agent replied · 25 November 2023

Dear Charlotte Reed Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

The sales team working in the sandhurst branch are truly amazing people! They helped us sell our house within a couple of weeks, which also helped us move into our dream home. When we had our valuation meeting, Chris Klee was well prepared, very informative, friendly & not pushy at all - this made it a great experience from day one. After choosing to sell our home with Romans, we met the rest of the sales team who were all equally as helpful & friendly. Whenever we had a question, the phone would always be answered or they called us back when they said they would. Jonathan Hill kept us well informed on the progress of our house viewings, providing quick & honest feedback (which was vital). The team went above & beyond for us on many occasions, but the main scenario that stood out was on our completion date, we were advised by our solicitors that our move would not happen due to issues with the chain (awful news to receive when you've packed up your entire house & personal belongings). We spoke to Laura Rohan, who as usual, got to work straight away getting to the bottom of the issue. She was amazing throughout the entire process but really supported us during this stressful time. After explaining this same situation to Luke Strzadala, within 5 minutes he had called us back, worked some magic & turned the situation around for us so we were able to move in!! We could not believe our luck & we never doubted the decision we had made to sell with Romans - I cannot recommend or praise them enough!

Faye · 25 June 2017

Agent replied

Thank you for your kind words and feedback relating to your dealings with Romans of Sandhurst. I will pass your feedback onto Luke and the rest of the Romans Sandhurst sales team. Once again thank you for putting your faith in Romans of Sandhurst to sell you home. We look forward to helping you, your family and friends on any moving matter in the future. Best wishes Louis d'Espagnac, Residential Sales Director.

5/5

Google

I just wanted to feedback what a great help Tom (Romans, Sandhurst) was on showing us around a property in Sandhurst. Where we saw problems, Tom was creative and found us solutions. Tom certainly helped put our minds at rest and ultimately gave us the assurance we required to place an offer. To re-enforce this experience the Sandhurst office Manager, Luke, was equally helpful on other properties we have viewed in the area. Customer sevice is clearly high on the agenda at this branch and it is refreshing to see. Thanks Alec

Alec · 25 June 2017

Agent replied · 24 June 2023

Alec thank you for your positive feedback regarding your recent dealings with Tom & Luke at the Romans Sandhurst office. The Romans Sandhurst team all take great pride in the service they offer to all buyers and sellers that they deal with. I have passed on your comments to Tom & Luke. Best wishes Louis d'Espagnac, Residential Sales Director.

5/5

Google

Emma, Lewis and Joe are a credit to Romans. The team take the time to work with you through what is a a very stressful journey. They are flexible, approachable and friendly. Thank you for a fantastic customer experience!

Corrie · 19 August 2026

5/5

Google

Thank you to Romans for assisting us in the purchase of our first home; communication was clear & the whole team were very helpful & friendly; particularly Lewis who is a credit to the branch.

C · 22 April 2024

Agent replied · 21 June 2024

Dear C Neal Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I instructed Romans of Sandhurst to market my late mothers property. Josh dealt with every aspect and was so helpful and went above and beyond to help at this difficult time taking away all the hassle and stress. Thank you Josh for all your hard work.

Michelle · 5 August 2023

Agent replied · 26 August 2023

Dear Michelle Davies Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Very helpful, dedicated and professional branch with great staff, Josh was insightful and clear with communication. Thank you to Catherine, Lewis & Joe too!

Freddie · 2 October 2024

Agent replied · 23 October 2024

Dear Freddie Allen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

myself & my partner Angela are super happy with the service we received from start to finish. A special shout out to Catherine the move manager for her endless calming words & speedy updates 10 out of 10 all round :)

Steve · 2 September 2023

Agent replied · 25 November 2023

Dear Steve Armstrong Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We are so glad we sold our house through Romans. We were sold on a genuinely honest pitch from Josh. The team got our house on the market very quickly and we accepted an offer within 4 days! What followed was a terrible experiance with everyone else in a housing chain but Catherine and Romans were superb and chasing solicitors and other agents for updates no one else offered this role and it made a very stressful situation a lot easier. Their housing portfolio speaks for itself and its no wonder theyve sold the most houses in the area. I would highly recommend selling your home through Romans Sandhurst.

Matt · 9 December 2023

Agent replied · 30 December 2023

Dear Matt Turner Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Excellent service provided by Tom and the team In relation to our recent property purchase. Very informative, punctual and overall professionalism. We thank you for all of the support and hard work that was put in to meet pre-Christmas deadlines. Special mention to Matt and the numerous calls :)PositiveResponsiveness, Quality, Professionalism, Value

Gagandeep · 24 October 2021

Agent replied

Hi Gagandeep Toor, Thank you for taking the time to review your recent experience with our Romans Estate Agents Sandhurst branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

Really great service from the initial call to Romans to sell our house up to the day we completed. Very professional throughout. Kept us regularly informed and did a fantastic job of promoting our house in Owlsmoor, so much so that we sold our property in 3 weeks which really surprised and delighted us . They really work as a team, so really no matter who you speak to in the office they know who you are and are up to speed on you property. Would highly recommend Romans

Rona · 28 October 2023

Agent replied · 25 November 2023

Dear Rona Langstaff Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I had a very good experience with Romans Estate Agent recently while selling my house. From the initial consultation to the final closing, their professionalism and expertise were truly commendable. They demonstrated an in-depth knowledge of the local market, guiding me through every step of the process with confidence and ease. What stood out most was their excellent communication. They kept me informed at every stage, promptly answering my questions and addressing any concerns. Their proactive approach and attention to detail were impressive, ensuring that my property was showcased in the best light possible. They utilised various marketing strategies effectively, attracting numerous potential buyers to view the house. They managed to secure a deal that exceeded my expectations, showcasing their dedication to getting the best possible outcome for their clients. The entire transaction was smooth and stress-free, thanks to their meticulous planning and organisation. Their professionalism, market knowledge, communication, and negotiation skills make them a top choice for anyone looking to sell their property. I am very grateful for their hard work and dedication, and I would not hesitate to work with them again in the future.

Marcus · 26 October 2023

Agent replied · 25 November 2023

Dear Marcus Gibbons Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

It was hard going with the sale of our property however, Josh was really helpful throughout and we can't thank him enough. Good job done! and we are so happy it has finally gone through.

A1 · 5 August 2023

Agent replied · 26 August 2023

Dear A1 Uk Drains Ltd Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I had an excellent experience with this estate agent. They were professional, responsive, and made the whole process smooth and stress-free. Highly recommended!

Mohan · 20 December 2025

Agent replied · 20 March 2026

Dear Mohan Thapa, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

We would highly recommend using Romans in Sandhurst. Lewis has been amazing throughout our property search and purchase. Thank you so much for all your help.

Charlie · 9 December 2023

Agent replied · 30 December 2023

Dear Charlie Alden Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Although chain took bit long to finalize (beyond estate's control), Romans always provided me a clear communication, immediate responses and active support on each step. Thanks!

Berkay · 20 October 2025

Agent replied · 20 March 2026

Dear Berkay Ertan, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

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Questions about Romans

How many reviews does Romans have?

Romans's Sandhurst office has 104 reviews across 1 platform: 104 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Romans's rating?

Romans is rated 4.6 out of 5 across all 104 reviews, and 4.6 out of 5 on Google from 104 reviews, checked 9 October 2026.

Where is Romans's Sandhurst office?

Romans, 76 Yorktown Road, Sandhurst GU47 9BT.

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