Every review we hold for the Sandhurst office, from every platform, shown as written. First names only.
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5/5
GoogleThe guys at Romans Sandhurst helped us enormously with the whole process of moving. Every time we popped into the office for advice they were all very helpful. A big thank you to Jo, Josh and Lewis
Tracy Β· 4 November 2023
Agent replied Β· 25 November 2023
Dear Tracy Margery
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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2/5
GoogleShould have been the easiest transaction possible , but no one is interested in getting things done quickly. Unnecessarily painful and expensive process. Everyone involved was average at best.
Tony Β· 7 March 2024
Agent replied Β· 21 March 2024
Dear Tony Sarin,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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5/5
GoogleTom Austin at Romans provided discrete but efficient service for both the sale and purchase of my my recent move. He understood my brief and how I wanted to work and quietly went about his business making sure everything went great. Will no doubts about using him again.PositiveResponsiveness, Professionalism
Tim Β· 22 June 2021
Agent replied Β· 21 June 2024
Hi Tim Brown,
Thank you for the great review of our Romans Estate Agents Sandhurst team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
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5/5
GoogleVery professional from start to finish with lots of contacts which resulted in a quick sale π β¦
Mark Β· 22 April 2024
Agent replied Β· 21 June 2024
Dear Mark Wicks
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleProfessional and hardworking staff, would highly recommend!
Stefan Β· 16 October 2024
Agent replied Β· 10 November 2024
Dear Stefan Knowles
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleTom has been fantastic in our epic 3 year search for the right home. Finally, thanks to his commitment and diligence we are in our new family home right where we wanted to be.
Ash Β· 29 July 2019
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1/5
GoogleBad experience with big name Romans, more than 50% of viewing were cancelled some of them were on the day at the time of viewing. Romans staff did not have a clue the price of the property on the market and was asked, how much is it on the market ? In front of the buyers. Big names disappointing action was sale board by my property one day ahead of ending the contract, by surprise!!!!!! which we never wanted and agreed on contract. When contacted the branch their response was like "We don't know" who put it. Had to contact head office to remove ASAP and it took them 3 days where as its only 5 min drive!!!!!! Would not recommend to anyone with such a bad experience.
M Β· 29 July 2019
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5/5
GoogleHaving lived in Sandhurst for many years, we were a little nervous at the thought of moving as we hadnβt done so in a very long time. After meeting with several estate agents and deciding to bite the bullet, we couldnβt have been happier with the choice we made and the service we received from everybody in the team. Tom Bowman really knew his stuff, kept us updated from start to finish and found us a buyer at a price we were incredibly happy with a lot quicker than we were expecting. I canβt thank them enough for the work they have done and would recommend them highly to other family members and friends that still live within the area.
Julie Β· 29 July 2019
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1/5
GoogleBad experience with big name Romans, more than 50% of viewing were cancelled some of them were on the day at the time of viewing. Romans staff did not have a clue the price of the property on the market and was asked, how much is it on the market ? In front of the buyers. Big names disappointing action was sale board by my property one day ahead of ending the contract, by surprise!!!!!! which we never wanted and agreed on contract. When contacted the branch their response was like "We don't know" who put it. Had to contact head office to remove ASAP and it took them 3 days where as its only 5 min drive!!!!!! Would not recommend to anyone with such a bad experience.
Mahendra Β· 25 June 2019
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5/5
GoogleBest estate agent in Sandhurst!
We had previously listed our property with another 'leading' estate agent in Sandhurst and were disappointing in both the service and poor number of viewings we received.
Romans on the other hand was a completely different story. From the first time we met Luke, the brand manager, we received great service and communication throughout. They advised us well without ever pushing us in a direction or towards anyones agenda but our own.
We have now secured a sale of 99.5% of our asking price and are really happy!
James Β· 25 June 2016
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5/5
GoogleGood communication and definitley recieved experience of staff going above and beyond to meet our needs.
Rachel Β· 26 October 2023
Agent replied Β· 25 November 2023
Dear Rachel Blackford
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe used the full suite of Romans services; mortgages, conveyancing partners and of course finding us a house. By getting to know us Romans identified the right property for our family and then set about the difficult task of putting and holding the chain together. The Romans move coordinator was fantastic, she cajoled, complemented and worked miracles to get us into our house through a very traumatic move which seemed perpetually about to collapse through events outside of our and Romans control. We are now in our new house, paint spread on walls, garden pruned courtesy of a very professional outfit. House buying is to a certain degree about luck, luck of finding the right house and luck that you can sell your own in the right time, Romans made the whole process ultimately very successful for us and took a huge chunk of luck and guest work out of it. They will be my first point of call for any subsequent move.
Michael Β· 26 June 2013
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1/5
GoogleWere not always honest about what was really happening within the chain of sales.
Clare Β· 11 November 2023
Agent replied Β· 25 November 2023
Dear Clare Darbyshire,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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5/5
GoogleMoving house is always a big decision and one which comes with doubts about being able to get the right price for your property. However having had many conversations with Luke Strzadala from the Sandhurst office, I was filled with β¦
Ben Β· 29 July 2019
Agent replied
Thank you for your kind words and feedback regarding your recent dealings with Luke Strzadala the Branch Manager of the Romans Sandhurst office. Luke always takes great pride in offering honest and transparent advice to all sellers he deals with in Sandhurst. I have passed on your kind words to Luke who was delighted to know he met your expectations and helped find a buyer for your home to then help secure your dream home. Best wishes and please don't hesitate to recommend anyone considering selling to Luke as he will be delighted to help you, your family or any friends in the future. Louis d'Espagnac, Residential Sales Director.
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5/5
GoogleGreat service from all branch staff and in particular from Thomas Bowman and move manager Charlotte McVea who offered a great deal of knowledge, assistance and support throughout a particularly stressful purchase! Highly recommended.
Josh Β· 29 July 2019
Agent replied
Thank you for your kind words and feedback relating to your dealings with Thomas Bowman and Charlotte McVea of Romans in Sandhurst.. Once again thank you for buying through Romans of Sandhurst. Best wishes Louis d'Espagnac, Residential Sales Director.
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5/5
GoogleI have used both Romans and Prospects Estate Agents in Sandhurst and for me it's Romans all the way.
The whole team are super efficient, informative, professional, easy to talk to and nothing is too much.
They achieved a quick sale and everything went smoothly. Thank you. I advise anyone who needs a' estate agent in Sandhurst to look no further. David Sygrove.
David Β· 25 June 2019
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5/5
GoogleHaving recently sold my house with the guys in Sandhurst - Luke, Chris & the team were a delight to deal with and exceeded my expectations. Wouldn't hesitate to recommend them!
Becky Β· 25 June 2017
Agent replied
Thank you for your kind words and feedback relating to your dealings Luke and Chris at Romans of Sandhurst. I've will pass your feedback onto the team. Best wishes Louis d'Espagnac, Residential Sales Director.
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5/5
GoogleFantastic team that resolved a last minute complex sale for me. From the moment we put or house on the market to the sale going through they were so professional, helpful and friendly. They really went out of their way to sort a number of things for me. Would highly recommend to anyone wishing to buy or sell
Angela Β· 25 January 2020
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5/5
GoogleOur third move using Romans over the past 10 years and as usual we received a fantastic service. Thank you to the team at Sandhurst office . This sale wasnβt the easiest of transactions but you went the extra mile to make it all happen for us. Good job ! Keep up the hard work! !
Annette Β· 29 July 2019
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4/5
GoogleMy friend has just sold her through them, fast, professional service.
Sue Β· 27 October 2020
Agent replied
Hello Sue B
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
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5/5
GoogleExcellent communication skills
Sadaf Β· 12 March 2022
Agent replied
Dear Sadaf
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleViewed a few properties with romans and can't recommend them enough!! Outstanding service
Ben Β· 29 July 2019
Agent replied
Thank for your kind words and feedback regarding your recent dealings with Romans of Sandhurst. May I wish you the best of luck in your search for a new home. Best wishes Louis d'Espagnac, Residential Sales Director.
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5/5
GoogleVery helpful, thank you.
Janette Β· 21 October 2020
Agent replied
Hi Janette Gosling,
Thank you for the great review of our Romans Estate Agents Sandhurst team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
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5/5
GoogleLuke, has been absolutely brilliant in helping us with our house hunt. He is very experienced and gave us some really good advice too. Definitely recommend giving him a call if your looking for a super agent.
A Β· 29 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.