Romans reviews

★★★★★ 1/5

Google

Booked a viewing with Peter, who registered our details and asked whether we would mind a property that needed work. We specifically said no, as we were not looking to take on a project or carry out renovations. When we arrived for the viewing, the young lady who had parked next to us did not acknowledge us at all and simply walked towards the house. There was no greeting or introduction so wre don’t know her name. As we entered, we asked if we should take our shoes off, to which she replied, “No, I think it’s okay,” and then abruptly told us to close the door. In the kitchen, she read directly from a piece of paper, saying only, “Built in 1985, new boiler put in last year,” and could not provide any further information about the property. Her attitude suggested she did not want to be there. The property itself clearly needed a lot of work, which was very frustrating given that we had already said we were not interested in a home requiring renovations. The listing is also misleading, referring to the property as both a three-bedroom and a four-bedroom. To access the loft, you have to walk through a small box room/study, and the loft conversion is poorly done, with no dormer like others on the road, meaning you can barely stand up. Overall, this was an extremely disappointing and unprofessional service.

Shumon · 13 February 2026

★★★★★ 5/5

Google

We’ve had a really positive experience from start to finish. Michelle has been professional, friendly, and extremely helpful throughout, with clear communication at every stage. Everything was handled efficiently, which made the whole process much less stressful. It’s been a pleasure dealing with Michelle, and we’re very much looking forward to moving in before Christmas. Thank you for all your hard work and support, it’s genuinely appreciated.

Jasvinder · 13 January 2026

★★★★★ 5/5

Google

I am very thankful to Kaitlyn for her assistance during the end of my tenanacy right from arranging the end of tenancy inspection till the payment of the deposit money. Kaitlyn was very prompt in responding , provided all the required information. Thank you again Kaitlyn. Wish you all the best

Kiran · 13 December 2025

★★★★★ 5/5

Google

The Roman team, especially Momin, was very professional throughout the process. Guided me throughout the letting process. The whole process felt smooth, stress-free, and well-managed. Momin and Lewis were brilliant, will highly recommend Romans.

Shreyas · 13 March 2026

★★★★★ 5/5

Google

Kaitlyn Young was super helpful with my queries regarding my deposit. She made the effort to call me and guide me in the right direction for my request. Thank you!

Lashanna · 30 March 2026

★★★★★ 5/5

Google

Momin Khan has been dealing with the reletting of my property. He is very courteous friendly, professional and efficient. Nothing was too much trouble and when I had a technology problem he soon sorted it out! Thanks very much! I wouldn't hesitate to recommend him.

Sally · 13 November 2025

★★★★★ 5/5

Google

We want to thank Erin Coogan for her help with a purchase of our property. Erin was always prepared to go an extra mile for us, everything was sorted quickly and efficiently, all questions answered pretty much immediately. She is what any …

Irina · 13 November 2025

★★★★★ 4/5

Google

Kaitlyn was very helpful and it was a smooth transition at the end of my tenancy with Romans and also with my deposit being returned without delays.

Amreen · 13 March 2026

★★★★★ 5/5

Google

I first contacted Lydia Rogers at Romans Maidenhead when I enquired about a rental in the Maidenhead area. Right from the get go, Lydia assisted me from the beginning to the end. As a foreigner in this country, Lydia took me through the processes step by step, returned my overseas calls and answered all my questions relating to the rental property. Without Lydia, my transition from Australia to the UK would have been very difficult. Even after a week, Lydia followed up with a phone call to see how we were settling in. I cannot thank Lydia and Romans Letting and Estate agents enough for the attention they have given us and making the beginning of a new life that much easier Ann & Scott

Ann · 6 June 2024

★★★★★ 5/5

Google

Kaitlyn Young was excellent as my Tenancy Manager. Her communication was clear, instructions easy to follow, and she resolved issues quickly. I’m very satisfied with her service.

Paulo · 13 February 2026

★★★★★ 5/5

Google

George and his team did a fabulous job handling the sale of our house in Maidenhead. They were always available to support and answer questions and managed the sale professionally throughout the whole process.

Susan · 13 December 2025

★★★★★ 1/5

Google

Terrible Experience - Avoid at All Costs! If possible, I'd give half star or none at all. My experience with Romans has been nothing short of a nightmare. From the very first day in my apartment, I was hit with unexpected surprises, the most significant being the pre-paid electricity situation, which was never communicated to me beforehand by my Property Manager, who did not even conduct a courteousy call to introduce himself before my move in date. Despite numerous attempts to reach out for support, this so called Property Manager was shockingly uninformed, unable to provide even basic guidance on how to top up electricity. The incompetence didn't stop there. Promises to address issues such as a mould problem in the bedroom prior to moving in were left unfulfilled, dragging on for a frustrating six months. This, however, was just the tip of the iceberg. Countless other issues went unattended, further highlighting the lack of professionalism and disregard for tenant concerns. It's clear that Romans lacks not only professionalism but also basic decency in their dealings with tenants. Save yourself the trouble and steer clear. Look elsewhere for a more competent and caring service, whether it's through another agency or renting directly from a landlord. Trust me, you'll thank yourself later.

Melissa · 21 April 2024

★★★★★ 5/5

Google

The viewing today with Erin was nice. She was able to answer all my questions about the property. She also gave me some additional information about when the building was built, service changes, ground rent, reviews period, etc.

Evelina · 13 October 2025

★★★★★ 5/5

Google

Roman has been providing excellent service over the years and Momin Khan provided excellent service in getting our new Tennent in seamlessly. I will highly recommend Roman agents as professional and dedicated staff with goof communication and service

Mehmood · 13 October 2025

★★★★★ 5/5

Google

Erin was very helpful and did an amazing walkthrough highlighting all the positives of the property.

Shaoli · 6 April 2026

★★★★★ 5/5

Google

I highly recommend Roman real estate agents, because their work attitude and efficiency are very high, and they arrange everything very honestly. The person I particularly want to mention here is George Steedman, who is a very responsible person who ensures that he can reply to every call or message and won't let you wait. I just sold my house in Roman, and the whole project was very pleasant. I highly recommend the Roman real estate agency of Maidenhead.

David · 12 January 2024

★★★★★ 5/5

Google

I am writing to express my sincere gratitude for the exceptional service I received at Romans.I would like to specifically commend two members of your staff: Lewis Bebb and Jack Davis.(Leasing Team).For their professionalism and patience. They both made my experience with Romans truly outstanding.I would definitely recommend Romans to my friends.Please ensure this feedback is shared with them and their respective department heads.

Olivia · 13 March 2026

★★★★★ 5/5

Google

Momin was extremely helpful and professional throughout the entire process. He kept me updated at every stage and made everything simple and stress-free. Highly recommend his service at Romans!

Ronaldo · 13 November 2025

★★★★★ 5/5

Google

We have turned to Romans, Maidenhead, after some bitter previous experience with an estate agents, to let my property. Lewis, the assistant manager was our point of contact. He was prompt and punctual with meeting us and further communications which helped me immensely, since we do not live closer to my property. Lewis is thoroughly professional and answered all our questions patiently, upfront, providing us with all the information we enquired about. He is very polite and knowledgeable and provided us with all the options and their pros and cons and waited for us to make our decision without overwhelming us with mails. He visited the property twice with an approx. twenty-day interval between the two visits, yet he remembered the details of the house and spotted the changes we have made. This we feel shows his dedication and passion to his profession and has reassured us that we are in good hands. And he efficiently found us a tenant quickly, within a very short time. We are very hopeful of a positive experience of letting this time, with Romans… and Thanks, Lewis.

Shekhar · 27 March 2025

★★★★★ 5/5

Google

Momin Khan was extremely helpful throughout the entire process. Professional, friendly, and quick to respond to any questions. Highly recommend his services!

Baz · 13 December 2025

★★★★★ 5/5

Google

A+++ - Highly recommended! Looking to rent initially and then sell my property through Roman's Maidenhead who are by far the most reliable, trustworthy and hardworking estate agents around. Notably, Jacob (sales), Charlie (lettings) and especially Warren (sales). Warren and others are highly knowledgeable of the market, easy to communicate with and also available (which is hugely important) but most of all, they are patient and understanding. Warren is certainly a professional and definitely manager material. The team are always there to help their clients without the need for agreed unlike other estate agents in the area.

Saqib · 28 July 2023

★★★★★ 5/5

Google

Kaitlyn has been extremely patient and helpful in taking my recent repairs to adjudication.

Paul · 13 February 2026

★★★★★ 5/5

Google

After letting my property through Romans for many years, I decided it was time to sell. I received excellent service throughout the sale process, from the initial valuation, to feedback from viewings, and then through the at times frustrating weeks of conveyancing. Warren Hendry and the sales team have substantial knowledge of the local area, as well as of the current market conditions, so are well placed to provide invaluable advice and guidance. Warren is prompt, professional, and has great interpersonal skills. I would not use anyone else.

Monika · 9 July 2023

★★★★★ 4/5

Google

George and his team at Romans are very professional and have a no BS approach to selling. Know the market well, therefore give good advice and know about important issues such as selling flats on short remaining leases. Would recommend…..found a genuine buyer quickly at a fair and sensible price for both parties.

Delboy · 3 December 2024