Every review we hold for the Maidenhead office, from every platform, shown as written. First names only.
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5/5
GoogleHimmet has been amazing.
We were applying for our first mortgage, so it was all totally new and all a bit intimidating! He made us feel really comfortable, and answered all of our questions. No question was a silly question according to Himmet!
We had replies at late at night when we were desperately trying to figure out whether we could bid upwards on a house.
Although always professional he was also really down to earth, making those slightly dry meetings fun. Also, thanks for travelling all the way to Winchester to see us!
Izzie & Harry
Harry Β· 31 July 2019
Agent replied
Hi Harry and Izzie, we're so happy to hear that you found Himmet to be so supportive throughout your dealings with him when applying for your first mortgage. We recognise what a complicated process applying for a mortgage can be but are so pleased to read of the levels of assistance that Himmet has been able to provide to you. We will pass your comments onto Himmet to make him aware of your comments as I know he will be delighted to receive such amazing feedback. Kind Regards, Romans
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5/5
GoogleWe had a fantastic experience working with Josh & his team in Romans. Right from the get go, they were pro-active and we had a large volume of viewings set up quickly and efficiently. We had and accepted an offer within 4 weeks, including the Christmas break! Josh took calls & WhatsApp messaging out of hours & never seemed to mind.
Lorraine was also great helping us navigate the time between offer & exchange (which is where we are now)
Thanks team!
Chris Β· 31 July 2019
Agent replied
Thank you for leaving a review of your experience with Romans in Maidenhead. I am pleased to read that Josh took calls and was available when you needed him most. It is important that we are on hand throughout a very important move for our customers. I am also pleased to read that Lorraine was effective when helping you proceed from offer agreed to exchange and would like to wish you all the best in your new property.
Kind regards,
Daniel Collis, Regional Sales Director, 07894 726146
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1/5
GoogleAwful experience using romans the Maidenhead branch some staff were helpful but the assistant manager Hannah was extremely condescending and rude and as a first time customer I am appalled by the service she delivered, other people even staff who work there told me to avoid dealing with her, would never use romans again and will swerve anyone I know away from their services, I am a long time renter and have never had such a ball ache using an estate agents before, massive thumbs down romans, sort your staff out!
Andrew Β· 29 July 2019
Agent replied
Dear Mr Hurley, I am sorry to read your comments and would be happy to discuss further because customer service is very important to me and I can be contacted on bgoodwin@romans.co.uk
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5/5
GoogleBest Estate Agents in Town!
Romans are by far the best estate agent there is. We moved over to Romans after not getting very far with another estate agent. From the outset Saad, Charlie, Gemma and Team were a class act. We were given full confidence straight away that we would get a quick sale and for the price we wanted and sure enough they delivered. We were always kept up to date with viewings and feedback and within 2 weeks of being on with Romans, we had an offer! One of those weeks was over the Christmas break. The offer was a little low at first but Gemma and team worked hard to get us a price we accepted. The Team are friendly and highly motivated, what more could you want? They were even instrumental in helping us get our exchange date with the new build property we had our hearts set on. We move into our dream home next Thursday, just in time for Easter. My husband and I cannot thank the team enough. Thank you from Jenny & Andy Burnett
Jenny Β· 29 July 2019
Agent replied
Thank you for such a positive review regarding Romans of Maidenhead, in particular your comment of 'best agents in town'.
I sincerely hope we can be of assistance again in the future.
Kind Regards
Mark Wright
Regional Director, Residential Sales
01344 404705
mwright@romans.co.uk
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5/5
GoogleRomans have been helpful from the first phone call to enquiries about selling our property, spoke to Charlie who arranged an appointment for Saab to come out and give us a valuation for the property. We put our property on the market with them as they seemed very knowledgable and friendly. We had viewings almost immediately. Now our property is under offer, they have kept us informed every step of the way, Saab is always happy to help if we phone with enquiries as is Charlie and the rest of the staff. I would highly recommend them.
Deborah Β· 29 July 2019
Agent replied
Thank you for your comments regarding Romans of Maidenhead, especially regarding Charlie and Saad.
Our aim is to always ensure a transaction goes as smoothly as possible and I am really pleased we have met your expectations.
Thank you in advance for any future recommendations.
Kind Regards
Mark Wright
Regional Director, Residential Sales
01344 404705
mwright@romans.co.uk
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5/5
GoogleI had contacted Romans estate to confirm a booked viewing and left a message. I was called back promptly by Saad Mushtaq
(Sales Valuer) who confirmed my viewing of a property. After viewing the property, Saad offered myself and my family the chance to see another property close by, which we decided to visit. Saad was extremely helpful with his clear in-depth knowledge of both properties and was professional in his approach. I was pleased with the service he provided us.
Dave Β· 29 July 2019
Agent replied
Hi Dave, we are so happy to read such a great review about the Romans Group! Our staff are passionate about property and as a business we always want to offer as much assistance as possible to our customers and I am so pleased that Saad has been able to do this in your experience. I will ensure your comments are passed onto Saad. Thank you for taking the time to provide us with your review. Kind Regards Joe Gilliland Customer Care Manager
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1/5
GoogleLandlord is not Interested in any fixing around the house, without me and my pushing, Kat, the property manager would do anything to help us. For two months I'm not in touch with her, just to check if she'll reach out first, as we still waiting for someone to do something about ventilation in our room, because window area is FULL OF MOULD!!! and? Nothing.. Kat simply is not interested to even call us and ask.. she lied to us, about what the contractor said about broken toilet,. he said to me that the whole thing needs replacing, and when I ask her how long we are going to wait, she answered that the guy said that all is fine.. property managing is not her thing and I absolutely HATE the way she treats us. In the future we will avoid like a plaque, to rent with Romans.no, thank you.
Kyra Β· 29 July 2019
Agent replied
Hi Kyra weβre saddened to read of the negative experience that you have had with us here at Romans, as a business we pride ourselves on providing our tenants with the highest level of assistance throughout their experience with us particularly if any maintenance issues arise so it is disappointing to hear that you haven't received this. We are concerned by your feedback about your experience and would really like to look into this further so we can try and turn things around for you. Unfortunately from inputting your name into our system we have not been able to locate any record of a tenancy with our team at Maidenhead, if you are happy to do so then when you get the opportunity we would ask that you reach out to myself a Customer Care Manager within the business to discuss this on 01344758596. By discussing this with you directly it will help us understand your situation better and help us to establish how we can improve our services moving forward. Kind Regards, Joe, Romans
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5/5
GoogleGeorge Steedman and his team were extremely helpful and courteous. On our initial meeting with George he was very professional and knowledgeable. He gave us information and helpful advice about the sale of our property, that the previous two agents had not even touched on. The photos of the property were excellent with great attention to detail. I really feel that everyone at the Maidenhead branch was well informed about the property they were selling. I would highly recommend Romans Maidenhead to anyone looking to sell a property.
Katy Β· 29 July 2019
Agent replied
Thank you for leaving a positive review regarding Romans in Maidenhead and in particular your experience with George Steedman. George has worked for Romans for a very long time and is continually recommended. I am pleased to read that you have experienced a similar service to him. Thank you for recommending us in the future.
Kind regards,
Daniel Collis, Regional Sales Director, 07894 726146
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5/5
GoogleMy experience with Romans, Maidenhead has been one of the best over recent times. Special thanks to Jack, who constantly helps me with any issues that i face with the property. He is always there to ensure a smooth tenancy journey.
Big Thank You to Jack and Romans.
Saurav Β· 22 January 2024
Agent replied Β· 20 June 2024
Dear Saurav
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe were contacted by Luke and offered to view several properties within our budget. He was very responsive and organized a video viewing on the same day as per our request. He explained things step by step and ensured that we knew what would happen next. The whole process was very quick so we were able to sign the contract in a matter of days. Overall Luke made the experience hassle-free and enjoyable! π
Ena Β· 1 May 2021
Agent replied
Dear Ena Jovanovic,
Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Maidenhead. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
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5/5
GoogleI would like to say a big thank you to Warren Hendry, Pete and Lee for all of their help with selling my property. They made the journey so much easier. So polite, great communication, definitely made the right choice with you guys!
Rebecca Β· 21 April 2024
Agent replied Β· 20 June 2024
Dear Rebecca Lane
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleExcellent service from Michelle, have been looking at various properties with various agents recently. She was the only that showed genuine interest in trying to find something suitable, and was very keen to help. This appears to be very rare in the rental/lettings agency's for some reason!!
Tony Β· 13 November 2025
Agent replied Β· 13 April 2026
Dear Tony,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleDear Moim, I am so grateful for their services with Romans. The team is very professional and respectful. The property is so clean and in a decent area. They are there to support if you need any assistance. I like their services and I can recommend them to the public.
Jennifer Β· 13 October 2025
Agent replied Β· 13 April 2026
Dear Jennifer Ngonde
We greatly appreciate your 5-star review and the time you took to share your β¦ More
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5/5
GoogleThe service is very professional and efficient. And I would like to express my special thanks to Lewis Bebb and his teamates. Lewis is so professional patient for solving client's enquiries. Excellent !
Oli Β· 25 September 2024
Agent replied Β· 25 October 2024
Dear Oli
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleTo say that our move was complicated is an understatement. We first approached Romans in Maidenhead in April 2017. The staff were professional and our house sold within weeks. In June our purchase and sale fell through and it was only the support of Gemma Gibson and her team that persuaded us to remain in the market and try again.
The house was resold within weeks and we made an offer on the bungalow we wanted almost straight away. The saga of Gemma's attempts to bring our chain to completion would take too long for a reference review. Suffice it to say that Romans were proactive throughout and that at long last we moved into our retirement home on 10 April.
Gemma. Many thanks to your team. We will recommend you to anyone we meet.
Mike Β· 31 July 2018
Agent replied
Thank you for spending the time to write a review regarding Romans of Maidenhead. I am obviously disappointed to hear your move was complicated however, I am extremely pleased that you did move in the end.
Thank you again for your positive comments and for any future recommendations.
Kind Regards
Mark Wright
Regional Director, Residential Sales
01344 404705
mwright@romans.co.uk
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5/5
GoogleI've had a great experience with Kaitlyn Young - easy to work with! She was super helpful, patient and communicated clearly. She was happy to answer my questions, and offered her continuous support in the future.
Lilla Β· 13 February 2026
Agent replied Β· 13 April 2026
Dear Lilla, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
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5/5
GoogleVery happy with the service I received from Romans, firstly Bill, who showed me a few propertys, he was always punctual, professional, friendly and very informative about the property's he was showing me. I then dealt with George once we found a property we were happy with and George has been fantastic, helped us to secure the property and did everything he could to ensure a smooth transaction could take place - I would recommend Romans to anybody buying a property. Very good service.
Katie Β· 9 February 2017
Agent replied
Thank you for your comments regarding our Romans Maidenhead branch, especially regarding Bill Tatla and George Macintosh.
We always aim to offer the best possible service to ensure a smooth transaction and I am pleased we have done this for you.
I would also like to thank you for any future recommendations.
Kind Regards
Mark Wright
Regional Director, Residential Sales
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5/5
GooglePrompt service from Romans. Exceptional scheduling and follow up by Lydia Rogers. She made the entire stressful process easy for us. Would strongly recommend Romans and especially Lydia for her great work ethic.
Anil Β· 26 August 2024
Agent replied Β· 25 October 2024
Dear Anil Kumar
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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4/5
GoogleJames was great and did his best to secure the repair we needed on the washing machine. Romans team is always responsive and positive --even if all they can do in some situation is listen and advise. We did get a result in the end due the effort on both our parts with this external service provider. Thanks for your help James!
Stacia Β· 30 July 2022
Agent replied Β· 30 July 2023
Dear Stacia,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleMany thanks to the Romans team in Maidenhead !
A special thanks to Warren who dealt with our sale and purchase super efficiently and professionally right from the start.
Exceptional standard of professionalism and definitely would recommend their services.
Mr & Mrs Severino
Patrizia Β· 23 December 2023
Agent replied Β· 20 June 2024
Dear Patrizia Lanzalaco
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe are currently renting a property in Maidenhead and I would like to shout out to Jack Cracknell who has helped us out very quickly with a couple of small issues we have had encountered with the property. He acts quickly and has great customer service skills - a good asset to Romans.
Pam Β· 1 April 2023
Agent replied Β· 30 July 2023
Dear Pam
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleIt was a last minute decision to consider Romans and we're really happy we did! From the beginning to the end their communication, pro activity and professionalism has been top notch. George and Josh were great, but the strength runs through the whole team, and whoever we spoke to they were all on the same page, helpful and professional. We've interacted with some poor estate agents in the past; Romans I'd highly recommend.
Simon Β· 29 July 2019
Agent replied
Thank you for leaving a positive review regarding Romans of Maidenhead. I am pleased that you will recommend us in the future and that our service was excellent.
Kind Regards
Daniel Collis, Regional Director - 07894 726 146
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5/5
GoogleJames Harding is communicative, friendly and efficient He is working very hard and goes beyond what is required. He is excellent
Many thanks, I am very happy James is looking after my property
Sally Β· 6 June 2024
Agent replied Β· 20 June 2024
Dear Sally
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe have been tenants under Romans for the last 7 years. Yasmin has looked after us in our rented home for the last couple of years. She is very professional and above all, very quick to act on any issue, problem or query we might have. I would highly recommend Yasmin and Romans Estate Agents to look after both property and tenant.PositiveResponsiveness, Professionalism
Alexis Β· 26 October 2021
Agent replied
Dear Alexis Mitchel-Rowe,
Thanks for taking the time to leave us a review - it is wonderful to read, we appreciate your feedback.
All the best,
Heather Wickens
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.