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Romans reviews

4.5

★★★★★ Excellent

309 reviews across 1 platform

41 Queen Street, Maidenhead SL6 1NB

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Romans's Maidenhead office at 41 Queen Street is rated 4.5 out of 5 across 309 reviews on 1 platform, including 309 Google reviews rated 4.5. Checked 9 October 2026.

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4.5 / 5

309

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Maidenhead office, from every platform, shown as written. First names only.

5/5

Google

The process and initial contact with Romans in Maidenhead, via Momin Khan, was fantastic. He was quick to respond and follow up on our communication, proactively keeping us informed all the way through. We got the house we wanted.

David · 13 November 2025

Agent replied · 13 April 2026

Dear David Hyde We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Michelle showed me around a property in Cookham. She is knowledgeable, informative and helpful. She made the application process smooth, and even if I don't get the desired property, I hope to be working with her to find my next property

Thomas · 13 October 2025

Agent replied · 13 April 2026

Dear Tom Forsdike We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

James is out new property manager at Romans and has got off to a great start sorting out an issue with our tenant quickly and efficiently. Keep it up. Thanks James

Antony · 30 May 2024

Agent replied · 20 June 2024

Dear Antony Fulford-smith Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Romans were very helpful and proactive from start to finish. They really helped with any questions and were always available when we needed them to be. Most importantly we felt Romans were very honest unlike other greedy estate agents. Big thanks to Alex Webster and Lorraine Eivers who went above and beyond to get us into our new home within 7 weeks!! Proud new home owners Mr & Mrs Levett!

Louise · 31 July 2018

Agent replied

Thank you for leaving a positive review about Romans Estate Agents in Maidenhead. I am pleased to read that your house purchase went well and that our team went above and beyond in the process. Kind regards, Daniel Collis, Regional Director, Residential Sales, 01344 205141.

5/5

Google

Lewis Bebb has been positive helpful professional and overall brilliant in dealing with us and in helping us find the right tenant. We appreciate his assistance and service. Sima Bozorgmehr

Sima · 21 May 2024

Agent replied · 20 June 2024

Dear Sima Bozorgmehr Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Have just sold my mothers house with Romans Maidenhead. The whole process from initial valuation to final sale was handled very professionally and was stress and problem free. Many thanks to George and his team !

Virginia · 22 January 2024

Agent replied · 20 June 2024

Dear Virginia Holmes Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Chloe has been a fantastic help with securing an exchange and completion date for myself and has put in a massive amount of effort for which I am very appreciative. Thanks to Natalie also for her help with sorting my sale. Romans have been brilliant the whole way through and would highly recommend them.

Emma · 30 July 2022

Agent replied · 30 July 2023

Dear Emma, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Very happy with service with George and team gave me with the sale of my property. Highly recommend, great customer service and followed through to completion.

Victoria · 27 July 2024

Agent replied · 25 October 2024

Dear Victoria Horn Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

David is very involved in his work, super supportive, very energetic, open and kind, very professional at the same time. Providing all information, giving hints. Always calls you back. :) From the beginning to the end of the process - 100% of engagement! Fully recommended. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Izabela · 26 October 2022

Agent replied · 30 July 2023

Dear Izabela Pater, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I recently went through the tedious process of buying a house and Romans made it easier for me, from the first contact with Charlie Walker, Sales Advisor, to the phase of exchanging contracts Romans really made a difference. Charlie Walker was a great help find the right house for us and as a family we can't thank him enough the effort he put into it :)

Nelson · 29 July 2019

Agent replied

Thank you for leaving a positive review of Romans Estate Agents in Maidenhead. I am pleased to read that your house purchase went well and that Charlie Walker really made a difference. We all wish you the very best in your new family home. Kind regards, Daniel Collis, Regional Director, Residential Sales, 01344 205141

5/5

Google

We recently purchased through Romans Maidenehad and mostly dealt with Davina, Jacob and Adam. We found them very responsive, proactive and accommodating, particularly during the final stages of the process. We received a lovely gift upon completion as well which was a nice touch at what can be a stressful time.PositiveResponsiveness, Professionalism

Sophie · 21 June 2022

Agent replied · 20 June 2024

Sophie, Great to hear from you, and your kind words regarding the team. We hope you enjoy your new home, and the large garden. kind regards, George Steedman

5/5

Google

It was refreshing experience dealing with Romans, especially George Macintosh from Maidenhead office (when compared with other past dealing with other estate agent). We found George very supportive, calm and professional, and house sale went smoothly. Overall we found Romans team - professional, dedicated and friendly. They had outstanding Maidenhead local knowledge and understanding of the property market. We really could not have asked for more!

Tajinder · 31 July 2018

Agent replied

Thank you for your comments regarding Romans of Maidenhead, in particular George Macintosh. We always aim to ensure the transaction runs as smoothly as possible and is dealt with in a calm and professional manner; I am pleased we have exceeded your expectations. Thank you again and if we can be of any help or assistance in the future, please feel free to contact us. Kind Regards Mark Wright Regional Director, Residential Sales 01344 404705 mwright@romans.co.uk

5/5

Google

I’m so thankful for Lydia Rogers help. She was able register me and signpost me to the correct services. She was such a friendly voice and she even checked up on me later to see how I was getting on. I was very happy with the service and support I was given and I can’t recommend her enough. She is a highlight to Romans.

Mia · 4 November 2024

Agent replied · 11 November 2024

Dear Mia John Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Kieran has been brilliant throughout my move, always quick to get back to me on any questions and queries, and easy to get hold of directly through phone, or email. Everything has been handled professionally, and in a very friendly manner, giving me complete peace of mind during the process.PositiveResponsiveness, Professionalism

Josh · 21 June 2022

Agent replied · 20 June 2024

Dear Josh, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We have an apartment in The Loftings in Maidenhead, currently rented and managed by Romans. Having it managed by the Romans agency is very important for us to keep up to date with the changes in regulations and have a contractor for various fixes when needed in the property. Ms Hayley McPhail in the Romans Maidenhead agency has been outstanding so far in addressing all our queries, finding a contractor when required for various fixes, and chasing them for the work to be done on time and in line with the regulations. We're very happy working with Romans to manage our rental property. This simply helps me save serious time dealing with contractors and having all fixes done on time. Our tenants are also happy to get all their queries or issues addressed by Romans on time instead of pinging me every time. Ms Hayley McPhail has been playing a pivotal role in keeping both parties (tenants and landlord) happy throughout the entire tenancy period.

LEV · 20 May 2025

5/5

Google

Great experience letting through Romans Maidenhead. David was extremely responsive and helped us through the entire process from the first viewing to collecting the keys. David kept us in the loop throughout & made the entire process as easy as possible. Would 100% recommend. Thanks again, David!PositiveResponsiveness, Quality, Professionalism

Nick · 21 June 2022

Agent replied · 20 June 2024

Dear Nick Turner, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

My father purchased and sold through Romans. We dealt with Adam Colvin who was honest and responsive throughout, keeping on top our (not so responsive) solicitor to get things across the line. My father was also introduced the property he purchased prior to it coming to market, it was a perfect match. Thank you!

Katie · 4 July 2021

Agent replied

Dear Katie Webb, Thanks for taking the time to leave us a review, we appreciate your feedback about how we did. Kind regards Customer Care Team

3/5

Google

I would have rated them higher as they were probably the best estate agents that I've ever dealt with, however there were two issues I have when dealing with them- one was situationtional, however, one may affect other renters. Ensure that you check the contract properly. It is illegal for landlords/ estate agents to enforce a cleaning fee as of 2019 (I believe that is the right year). I didn't know that until after we spent £300 on cleaning. Also, standard practice, but take pictures of the rented property before and after you leave. the people they use for inventory are liars. Despite the check out clerk saying that he didn't need to see our cleaning receipt as he could tell that everything had been professionally cleaned, he then dragged us in the checking out document that it wasn't cleaned and literally picked up on minor pieces of dirt- THAT HE DRAGGED IN ON HIS SHOES! Romans then wante us to pay over £400 cleaning for a 1 bedroom flat (this was months after we moved out and the new tennants had already moved in btw), and we literally had to argue and show case our evidence for them to drop it! The insulting thing about this scenario. The flat was dirty when we moved in, why does Romans allows for landlords to take advantage of this? Clearly a bit of s shady practice.

Sarah · 26 October 2023

Agent replied · 25 October 2024

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

5/5

Google

We had 3 local Estate Agents to value and bid for our sale, we preferred Romans and were very impressed with Josh and his team. During our sale they helped us along the way and Lorraine in particular was very helpful. Josh was always there to reassure us on progress and we wholeheartedly recommend them to anyone selling their house.

David · 29 July 2019

Agent replied

Thank you for leaving a positive review regarding Romans in Maidenhead. I am pleased that you were impressed with Josh and the team, and that during your sale we helped you every step of the way. Thank you for confirming that you would recommend us in the future. Yours sincerely, Daniel Collis, Regional Director - Residential Sales 01344 205141

5/5

Google

Really helpful team, promptly arranging viewings and providing detailed information. Thank you Erin for showing us around and answering all our questions!

Angelica · 7 August 2025

5/5

Google

Lidya was always helpful and in contact with us to find apartment for me. Thank you Lidya for great service. Solliman

Solliman · 6 June 2024

Agent replied · 20 June 2024

Dear Solliman Amara Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We have had to contact Romans on several occasions over the last few months (plumbing and central heating issues) and Yasmin has been amazing. She is an excellent communicator and has a speedy response time to any email sent. No issue seems to small and everything is dealt with in good time.PositiveResponsiveness, Professionalism

Elaine · 21 June 2021

Agent replied · 20 June 2024

Hello Elaine Jarvis Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team

5/5

Google

We had Lydia helping us while looking for houses to rent and my partner and I are so thankful for her help! Unfortunately we didn’t end up taking a property in Maidenhead but I think she should be recognised for her hard work and dedication. Thank you so much help Lydia, we will definitely be recommending you to our friends and family!

Max · 25 September 2024

Agent replied · 25 October 2024

Dear Max Bateson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I'm very happy with the service provided by Momin Khan - Lettings Consultant & lettings team @ Maidenhead. Process was made easy with great communication, punctuality and professionalism. Thank you.

SSLON · 2 May 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Romans

How many reviews does Romans have?

Romans's Maidenhead office has 309 reviews across 1 platform: 309 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Romans's rating?

Romans is rated 4.5 out of 5 across all 309 reviews, and 4.5 out of 5 on Google from 309 reviews, checked 9 October 2026.

Where is Romans's Maidenhead office?

Romans, 41 Queen Street, Maidenhead SL6 1NB.

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