Romans reviews

★★★★★ 5/5

Google

Myself and my partner were looking to move from out of area into reading/caversham. From the first phone call with T’shya she was extremely helpful and professional and sorted us a viewing at a time that suited us. When we got to the viewing we were greeted by T’shya and Mark who showed us around the property and answered all of our questions (we had a lot) we went for multiple viewings with other agencies in the previous weeks and found that when you met with someone at a property the agent seemed disinterested and wanted you out of the property as soon as possible however we did not find this with Mark and T’shya, they gave us time to look and were super friendly. After the viewing Mark kept in contact with me to let me know what was happening, again from previous interactions with other agents in the area you'd have to chase them for updates however Mark was incredibly proactive in keeping us updated with the house. After Mark sorting everything with the landlord we were supported to fill out all of the forms and everything we needed to move. I will update the review in a couple of weeks after we officially move in but I assume the process with be as smooth as it has been already. If you are planning on moving to the area I would recommend having a look at which properties Romans have as it's a great team there and I would recommend.

Jaye · 8 August 2026

★★★★★ 5/5

Google

I had an excellent experience renting my property from the initial viewing right through to moving in. Holly was outstanding throughout the entire process. She was professional, friendly, and incredibly helpful at every stage, always keeping me informed and making everything as straightforward and stress-free as possible. Even after I had moved in, Holly continued to provide support and was quick to help with any questions I had. Her customer service has been exceptional, and I wouldn’t hesitate to recommend both Holly and the Romans team in Caversham to anyone looking to rent a property. Thank you for making the whole experience such a positive one!

Sean · 22 July 2026

★★★★★ 5/5

Google

I was really impressed with Romans Caversham, and Holly. The staff there were exceptionally friendly, helpful, and on the ball with all the necessary information and support I needed. Holly was fantastic through the whole flow from booking a tour to answering any questions after moving in. They have a really good platform that made sorting out paperwork and bills much more easy. I hope that I get to use them again in the future!!

Sam · 22 May 2026

★★★★★ 5/5

Google

I had a great experience with Romans (Caversham) during my letting process. I would especially like to thank Ayse for her excellent support from start to finish. Ayse was always professional, responsive, and very helpful throughout the whole process. She kept me informed at every step, answered all my questions clearly and promptly, and made the entire letting experience smooth and stress-free. It’s rare to find someone who is both efficient and genuinely caring about customer service, but Ayse truly went above and beyond. I highly recommend Romans Caversham, and particularly Ayse, to anyone looking for a reliable and supportive letting agent. Thank you again, Ayse!

Mehmet · 13 February 2026

★★★★★ 5/5

Google

I had a great experience with Holly while renting out my house. She helped me with everything from start to finish and made the whole process much easier and less stressful. Holly was always helpful, professional, and quick to respond whenever I had questions. I really appreciate all the effort she put in, and I would definitely recommend her to anyone looking to rent out their property.

A · 13 March 2026

★★★★★ 5/5

Google

My experience with Romans was flawless. Ayse Yerlikaya was very welcoming from the get-go, and answered all of questions during the viewing! She was also very prompt to respond to my emails and phone calls throughout the process, which made the whole process of finding a place to rent seamless!

Spencer · 13 February 2026

★★★★★ 5/5

Google

We had a great experience with Romans letting agency. Everything was handled smoothly from start to finish. The team were friendly, responsive, and made the whole process feel easy and stress free. Thank you john, Matthew, Ninda and Holly for your help.

Gabriela · 23 March 2026

★★★★★ 5/5

Google

Holly has been great from start to finish in helping us find a new home. She also made sure all our questions were answered and that the paperwork proceeded without a hitch. Thank you!

Levente · 22 April 2026

★★★★★ 5/5

Google

Hello to Chloe & Ayse at Romans Estate & Letting Agents in Caversham branch. A special shout out to them both for helping me find my new home so quickly and making it a smooth and wonderful experience in what can be a very stressful time, when someone is trying to find a new home, especially just before the holiday season and winter time. I also want to extend a special thank you to Chloe as she was very professional, incredibley patient and awesome in always promptly answering my emails and just a great communicator every step of the way and taking the time in answering all my questions. Many thanks Ladies and here's to wishing you both a wonderful festive holiday season ☺️

Loulou · 1 December 2024

★★★★★ 1/5

Google

Unfortunately the Romans Caversham team are let down by the property management side of their business. When renting a house through Romans I reported that the bedroom doors were very difficult to open and close because of the friction between the bottom of the door and the carpet. I had to report this twice before anything was done and eventually a team came out and shaved a little off the bottom of the doors, some months after my initial report. With regards to regular inspection of the property I found the agent responsible for this to be inflexible when making the appointment and would not change their inspection date to be convenient for the tenants who were concerned about leaving the dog in the house when a stranger walks in. My biggest disappointment though is regarding the return of my deposit. I vacated the property 21st January and as of today 23rd February I am still waiting for my deposit to be returned to me. I have had to chase Kian at Romans and each time there's an excuse for why the deposit has not been returned. No sign of anyone being proactive and keeping me informed, I only get a response after I have followed up to enquire why I still have not received my deposit. So this is my experience and I have posted a one star review which is not reflective of everyone at Romans Caversham but they are let down by the guys in property management and accounts.

Tim · 13 March 2026

★★★★★ 4/5

Google

A very good experience from Romans with both the lettings and the sales departments. Romans managed my buy-to-let flat for 8 years, and marketed the flat when I came to sell. Overall I was happy with the service provided by both lettings and sales. However, I chose not to use the Romans recommended third party "Lifetime Legal" to find a solicitor, etc. They charge an up-front fee and you don't know which conveyancer you'll be assigned. Overall, I would use Romans again. Thanks to Jacob Flannigan, Ciaran McCrossan, Alison Savva and Mathew Hembra. One star deducted due to my experience with "Lifetime Legal".

Paul · 25 July 2024

★★★★★ 1/5

Google

I’m afraid my second move has been a horror show. Lack of willingness to assist. No responses to emails and when some responses come they are not answering the questions asked. I just walked to the office to report that the main door doesn’t locked and I’m told to wait until Monday!!! Cobwebs, uncleaned ovens and fridge yes cleaning was supposedly done. The place is literally less than 200m from the office but no one can’t even take a walk to see the place.

Change · 13 January 2026

★★★★★ 1/5

Google

Terrible experience dealing with maintenance requests as many were simply ignored and on one instance when reporting the presence of a wasp nest, I was told to wait until it got colder and they died off (this took a few months after reporting). Further reports were ignored entirely and property was subject to severe damp ruining many personal possessions. Further to this a gas safety inspection took place a couple of days before our departure which revealed that the property had an expired carbon monoxide alarm for 4 months. On top of all this we ending up leaving the property and being charged over £1,000 in charges. Megan Setchell was most persistent in ensuring these charges were paid in full despite not taking appropriate action to action maintenance requests during the tenancy.

Elliott · 29 May 2024

★★★★★ 5/5

Google

Renting a property is and aways will be stressful! But I have to say Romans have been wonderful throughout the process and in particular Chloe has been great. We've had a lot of questions and she has been quick to respond and always gos the …

John · 22 August 2025

★★★★★ 5/5

Google

I have found the Caversham team to have been highly professional in their marketing of our property. Diligent in responding to our requests, meticulous in the planning of the viewings and prompt in feeding back information on those viewings. We were particularly impressed by their work in trying to broker a deal. On the basis of our experience, Romans come highly recommended.

Mark · 22 May 2026

★★★★★ 5/5

Google

Ayse was extremely helpful when we were trying to find a rental property. She showed us two properties and answered questions we had. She was very informed about the properties. Ayse was quick at responding once we had put in our offer and was very helpful with any questions we had. Thank you Ayse!

Sarah · 13 April 2025

★★★★★ 5/5

Google

I had such a pleasant and smooth experience with the team. From day one, their guidance and support were outstanding. Ayse, in particular, has been incredibly helpful, always going that extra mile to ensure I had all the information I needed to get my property ready for renting. Thank you so much for making the whole process easier. I strongly recommend your services and will not hesitate to come back again.

Leonce · 13 February 2026

★★★★★ 5/5

Google

Ayse from Romans in Caversham was fabulous from the start of our letting journey. She couldn’t have been more helpful during the whole process. Thank you for all your help ☺️

Michelle · 13 November 2025

★★★★★ 5/5

Google

Bought our first home with Romans Caversham and the experience couldn't be better. From arranging the viewing to accommodating some additional viewings before completion we got all the support we needed. The communication was clear and the team made sure that both our and sellers' needs were met. Special thanks to Ben and Ciaran, you both went the extra mile for us.

Asier · 8 November 2024

★★★★★ 5/5

Google

Romans Caversham are the lovely people who got me my first house and that too within a record time of 2 months. Right from the property search through to the completion, everything was brilliant. They even let me do multiple visits to the property so that I am fully assured. They responded promptly for all my queries and I could only say that communication was effective and swift. The team I dealt with were fairly young, full of energy and quite professional. Special thanks to Jacob & Amy. And Ciaran, you're a star!

Vaibhav · 9 December 2023

★★★★★ 5/5

Google

Jacob and the team in Caversham have delivered a great process on the sale of our property. Found a buyer quickly, managed the process smoothly and delivered a good outcome. I found their communication much better than other agents and they were able to manage around several issues that we had to deal with to get to exchange seemingly with no problem. Managed all interactions with our property manager and kept us up to date throughout. All in all a good experience.

Richard · 2 December 2023

★★★★★ 5/5

Google

“Holly was fantastic to work with. She handled everything in a professional, friendly, and efficient manner, making the whole letting process smooth and stress-free. Highly recommended!”

Levorn · 13 December 2025

★★★★★ 5/5

Google

Romans Caversham are my letting agents. All the staff have been very helpful, knowledgeable and professional in helping me with my new letting. In particular Anais Payne (Lettings Management ) who has been patient, knowledgeable and helpful in guiding me through the whole proccess of marketing my property. Answering all my questions. This has be appreciated as I live outside the area. She’s been prompt in responding to our emails and very helpful in person too. She marketed my property and quickly found my first tenants. Anais is highly organised and a pleasure to work witn. Also Ninda Limbu (Moving in Management). Ninda was very prompt and helpful, knowledgeable. I am pleased I chose Romans. Also thank Romans Photographer who took the v professional pictures. Thank you Romans Caversham. Liz Cogan

Liz · 31 October 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with a Anais Payne from Romans Caversham, and I couldn't be happier with the service I received. From the moment I inquired about a property and throughout the letting process, Anais was incredibly responsive and professional. What stood out the most was her excellent communication. She promptly answered all of my questions and kept me updated throughout the entire application process. She was also very transparent about the fees and terms of the lease, which I greatly appreciated. Her professionalism and efficiency made my rental experience smooth and stress-free. I highly recommend Anais and Romans for their dedicated letting agents to anyone in search of a rental property.

Aishwarya · 1 October 2023