Trusted Agent profile Β· Berkshire, Hampshire, Surrey and more

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Romans reviews in Fleet, Reading, Bracknell and 18 more

4.4

β˜…β˜…β˜…β˜…β˜… Great

8,810 reviews across 21 offices and 3 platforms

www.romans.co.uk

Romans has 21 offices, in Fleet, Reading, Bracknell, Tilehurst, Wokingham, Basingstoke, Lower Earley, Camberley, Burnham, Caversham, Windsor, Aldershot, Maidenhead, Woodley, Farnborough, Yateley, Ascot, Sandhurst, Crowthorne, Farnham and Henley on Thames (Berkshire, Hampshire, Surrey, Buckinghamshire and Oxfordshire). Together they have 8,810 reviews on three platforms, rated 4.4 out of 5 overall.

Google logo

4.5 / 5

7,283

Reviews on Google

All 21 offices

View Agents logo

5.0 / 5

2

Reviews on View Agents

All 21 offices

Trustpilot logo

1,525

Reviews on Trustpilot

All 21 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Romans's 21 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Romans, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Romans office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Emma, Lewis and Joe are a credit to Romans. The team take the time to work with you through what is a a very stressful journey. They are flexible, approachable and friendly. Thank you for a fantastic customer experience!

Corrie Β· 19 August 2026 Β· Romans Sandhurst

5/5

Google

Would like to say a big Thank you to Daniel and the Romans Team. Your amazing customer care, patience and support has truly been welcoming and we are so grateful. You are amazing

Bianca Β· 18 August 2026 Β· Romans Bracknell

5/5

Google

Alishma, Ashleigh, and Rhiannon were absolutely fantastic throughout the whole process. They were professional, friendly and incredibly helpful from start to finish. They kept us updated, responded quickly to any questions and made the whole house-buying process feel much smoother and less stressful. We really appreciate all their hard work and support. Highly recommend the team! :)

Sushila Β· 18 August 2026 Β· Romans Farnborough

5/5

Google

Recently sold our property in Lower Earley Reading. Deal mainly with Jacob Flanagan who is the manager at that branch. Couldn't fault him or his team. Josh, Izzy. All very friendly and helpful. He suggested an open house for a day which I was a little sceptical about but it worked! And we received above our asking price. If you want to buy or sell a house in that area you won't go wrong using Romans.

Colin Β· 17 August 2026 Β· Romans Lower Earley

5/5

Google

so glad I went in there, warm welcoming, very helpful and helped me find the place that I’m looking for. They are a good team especially Sam and Daisy 🌼☺️ …

Atchara Β· 15 August 2026 Β· Romans Windsor

5/5

Google

Matt has been excellent throughout our experience working with Romans. He understood what we were looking for and identified appropriate properties to show us. Once we viewed the property that we wanted to purchase he was informative and guided us through the process. His communication has been excellent.

Adam Β· 15 August 2026 Β· Romans Farnham

5/5

Google

Nathan in particular has been great. Great experience dealing with Romans.

Bhav Β· 15 August 2026 Β· Romans Tilehurst

5/5

Google

Massive thank you to Kaitlyn Young, Jonty Alves and Alexa for providing such a swift and seamless experience. I was consistently informed and updated throughout the process, everything was incredibly easy. Everyone I've spoken with at the Basingstoke branch has been brilliant, I'd highly recommend!

Josh Β· 15 August 2026 Β· Romans Basingstoke

Agent replied Β· 13 April 2026

Dear Josh, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

1/5

Google

Property advertised as refurbished but mould in the bathroom, kitchen, washing machine. Cobwebs and dust on all lampshades, hob extractor fan filters filthy. Just generally dirty.

Liesel Β· 15 August 2026 Β· Romans Bracknell

Agent replied Β· 22 August 2026

Dear Liesel Phillips, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

Very easy process and lovely, supportive people made my move as stress free as possible

Bill Β· 15 August 2026 Β· Romans Wokingham

5/5

Google

Really great experience renting with Romans. The people are always really helpful if you ever have issues. T'shya was great from start to finish of getting the rental over the line, Professional and personable.

George Β· 15 August 2026 Β· Romans Caversham

1/5

Google

If there were negative stars I’d be giving them 5. The worst experience I’ve had.

Francesca Β· 15 August 2026 Β· Romans Caversham

Agent replied Β· 22 August 2026

Dear Francesca Bown-Wilson, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

I had a fantastic experience with Chloe and happier with the service she provided. She was incredibly kind, professional, responsive, and helpful throughout the entire process. Chloe was always quick to respond to any questions and went above and beyond to make everything as smooth and stress free as possible. Her friendly attitude, patience, and excellent communication made a real difference. It’s clear that Chloe genuinely cares about her clients and takes pride in providing an excellent service.I really appreciate all her help and support. I would highly recommend Romans letting agency. Thanks you so much, Chloe

KRISHNAPRASAD Β· 15 August 2026 Β· Romans Camberley

5/5

Google

I had a great experience with Romans, Farnborough branch. The service was professional, friendly, and very helpful throughout the process. A special thanks to Joshua Hole for his excellent support and communication. He was always helpful, responsive, and made the whole process smooth and straightforward. I would definitely recommend Romans Farnborough. Thank you, Joshua, and the whole team.

Mehran Β· 15 August 2026 Β· Romans Farnborough

5/5

Google

If you are looking for an agent to let your property then look no further than Will Clarke at Romans Aldershot as he looks after clients exceptionally well and is diligent , trusting and thorough and if he says he will sort your problem he does it and keeps you informed all the way through until the end . Great service thanks Will .

Richard Β· 15 August 2026 Β· Romans Aldershot

1/5

Trustpilot

AVOID AVOID AVOID

I recently moved into a property in Bristol city centre and have found the experience incredibly disappointing and unprofessional for the following reasons, and would recommend anyone considering renting a property through Romans to avoid it. 1. On moving into the property, we quickly noticed the lock on the back door of the property was broken with a missing door handle, so the door constantly sits ajar, and therefore we have been unable to secure the property. We consider this issue to be extremely urgent as our property is a ground floor flat, and in a high footfall area of Bristol, which makes it unsafe and a target. After reporting the issue to Romans, we became aware that they had known about this issue for over 6 months, and had still chosen to go ahead and rent the property out being fully aware of the broken door, and the property being unsecurable. When we requested a repair we were told that we needed to take the issue up with the maintenance team of the building as it was nothing to do with Romans as the maintenance team are liable for the repair - despite the fact we rent the property through Romans. The building maintenance team have since told us it won't be fixed for a minimum of 3 months. We have found this situation very distressing since my housemate, is a female who is often alone in the property for prolonged periods of time. Unfortunately, it appears Romans wants to take no responsibility for the fact they let a property which wasn't securable and that we need to follow this issue up with the building management company instead. 2. The property was advised as furnished and on viewing the property it was confirmed that items such as the kitchen table, cabinets and curtains would remain. However, when we moved into the property key furniture such as the kitchen table, curtains, and chest of drawers had all been removed. We have since been told they had mistakenly advertised the property as furnished and it should have been shown as part-furnished. Unfortunately, due to this false advertising we are now without key furniture in the property which we were led to believe would be present. As two young professionals, who have very busy work lives, I would strongly recommend anyone to avoid renting through Romans as their willingness to resolve immediate safety issues and honesty appears to be non-existent.

Edward Β· 13 August 2026 Β· Romans Fleet

Agent replied Β· 18 August 2026

Dear Edward, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team

5/5

Trustpilot

Excellent service from Romans, Burnham

This was my first time checking out with Romans, and I couldn’t have asked for a better experience. Swati Daryanani from Romans Burnham was extremely helpful, supportive and professional throughout the entire process. I wanted to leave earlier than my original checkout date, and Swati went above and beyond to organise the new viewings and make the whole process as seamless and stress free as possible. Thank you so much, Swati, for all your help and support. It was greatly appreciated. Keep up the fantastic work! ⭐⭐⭐⭐⭐

Zain Β· 13 August 2026 Β· Romans Fleet

Agent replied Β· 2 September 2026

Dear Zain, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

I just wanted to say how helpful Emma…

I just wanted to say how helpful Emma Lovell has been throughout the process. She’s been friendly, approachable and always quick to respond whenever I’ve needed anything. She’s made the whole process much easier and less stressful, so I wanted to take a moment to say thank you and give her the recognition she deserves 100%

Selwyn Β· 13 August 2026 Β· Romans Fleet

Agent replied Β· 15 August 2026

Thank you for your review! Its been fantastic dealing with you Thank you Chloe Worthington Lettings Branch Manager

5/5

Trustpilot

I had previously had my property with…

I had previously had my property with another agent and had no luck than Sarah came and got my property sold l can not thank enough has she was always on the other end of the phone helping she done more than was expected as well Bethany and Catherine l would highly recommend Romans in crowthorne

Kalwinder Β· 10 August 2026 Β· Romans Fleet

Agent replied Β· 11 September 2026

Thank you, Kalwinder, for your wonderful review! We're thrilled to hear that Sarah, Bethany, and Catherine provided you with the support you needed to get your property sold. Your recommendation means a lot to us, and we look forward to helping more people find their perfect homes in Crowthorne.

5/5

Trustpilot

Hello

Hello, I've recently been given a notice of vacating my current location as my landlord sold his house. Within about a week I found a new house (house share) in Woodley. I arranged a viewing on the same day through Ben Cottrell from Romans, paid the holding deposit the next day and now moving in at the end of the month. I just wanted to thank Ben for his customer service and making this as stress free as possible. Although I still have to move so hope I haven't spoken to soon. Anyway, Romans is lucky to have Ben as part of their team. Kind regards Jared Martinez

Jared Β· 10 August 2026 Β· Romans Fleet

Agent replied Β· 11 September 2026

Hi Jared, thank you for your kind words about Ben's customer service. We're thrilled to hear that he made your experience as stress-free as possible during your move to Woodley. Helping people find and enjoy the right home is at the heart of everything we do, and we appreciate you sharing your positive experience with us.

5/5

Google

Rating only, no written review.

Fern Β· 8 August 2026 Β· Romans Farnham

Agent replied Β· 22 August 2026

Dear Fern Shiels, Thank you for taking the time to review your recent experience with our Romans Estate Agents Farnham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

I had a great experience dealing with Robbie and Kelsee at Romans Woodley. Selling a property can be stressful, but they are proactive with the communication and regular updates made the whole process smooth and transparent. They are always on top of things and quick to resolve any questions. Highly recommend Robbie and Kelsee if you're buying or selling through Romans.

R Β· 8 August 2026 Β· Romans Woodley

5/5

Google

Fin has been absolutely amazing throughout the whole process. He’s been friendly, professional, and always happy to answer any questions we had. Nothing was ever too much trouble, and he kept us updated every step of the way. His support and communication made everything so much less stressful. We couldn’t have asked for a better estate agent and would highly recommend him. Thank you, Fin! From Clarissa & Dan

Unknown Β· 8 August 2026 Β· Romans Bracknell

5/5

Google

The team were extremely professional and very friendly. Especially the colleague I was working with Finlay. As I had a very short amount of time to get everything sorted he mad things as simple and smooth as possible and had no problem with any questions I had especially as this is my first time renting. I couldn’t have asked for a better member of the team

Syvnx Β· 8 August 2026 Β· Romans Bracknell

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Romans

Which Romans office has the most reviews?

Fleet has the most, with 1,788 reviews rated 4.1 out of 5, followed by Reading with 914.

Where are the Romans offices?

The 21 Romans offices, by town:

  • Aldershot: 167 Victoria Road, Aldershot, Surrey, GU11 1JU
  • Ascot: Scotch Corner London Road, Sunningdale, Ascot, Surrey, SL5 0ER
  • Basingstoke: 2-3 Winton Square, Basingstoke, Hampshire, RG21 8EN
  • Bracknell: New Manor House The Ring, Bracknell, Berkshire, RG12 1JT
  • Burnham: 78 High Street, Burnham, Buckinghamshire, SL1 7JT
  • Camberley: 122 London Road, Camberley, Surrey, GU15 3TJ
  • Caversham: 13 Bridge Street, Caversham, Berkshire, RG4 8AA
  • Crowthorne: 246 High Street, Crowthorne, Berkshire, RG45 7AP
  • Farnborough: 67 Victoria Road, Farnborough, Hampshire, GU14 7PL
  • Farnham: 21 The Borough, Farnham, Surrey, GU9 7NQ
  • Fleet: 257 Fleet Road, Hampshire, GU51 3QW
  • Henley on Thames: 30 Hart Street, Henley on Thames, Oxfordshire, RG9 2AU
  • Lower Earley: 1 Chalfont Court, Lower Earley, Berkshire, RG6 5SY
  • Maidenhead: 41 Queen Street, Maidenhead, Berkshire, SL6 1NB
  • Reading: 33-34 Market Place, Reading, Berkshire, RG1 2DE
  • Sandhurst: 76 Yorktown Road, Sandhurst, Berkshire, GU47 9BT
  • Tilehurst: 30 - 30a School Road, Tilehurst, Berkshire, RG31 5AN
  • Windsor: 4 Clarence Road, Windsor, Berkshire, SL4 5AD
  • Wokingham: 23 Market Place, Wokingham, Berkshire, RG40 1AP
  • Woodley: 301 Loddon Bridge Road, Woodley, Berkshire, RG5 4BE
  • Yateley: 62-64 Reading Road, Yateley, Hampshire, GU46 7UH
Has Romans won any awards?

Yes. In The Trusted Agent 2026 awards: Romans, Tilehurst won Platinum.

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