Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotNo returns label veryl long wait times
No returns label in parcel, cannot find order order on website (says no order dedupe order being confirmed and received), extremely long customer service telephone waitimes, frustrating experience.
Dee · 22 August 2026 · Romans Fleet
Agent replied · 29 August 2026
Dear Dee Chams,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 1/5
TrustpilotComplete waste of time and total disrespect
The most unprofessional and disrespectful estate agency I've ever encountered! I traveled 1.5 hours from London to Reading for my 4:00 PM viewing appointment. When no one showed up at the scheduled time, I called them, and they shamelessly told me, 'Sorry, the property has been sold.' They couldn't even be bothered to send a text, email, or call to inform me beforehand. I wasted 3 hours of my day on the road, burned fuel, and was treated with utter disrespect. Do not do business with a company that has zero respect for people's time!
Yusuf · 22 August 2026 · Romans Fleet
Agent replied · 29 August 2026
Dear Yusuf Aslantürk,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 1/5
GoogleThe most unprofessional and disrespectful estate agency I've ever encountered! I traveled 1.5 hours from London to Reading for my 4:00 PM viewing appointment. When no one showed up at the scheduled time, I called them, and they shamelessly told me, 'Sorry, the property has been sold.' They couldn't even be bothered to send a text, email, or call to inform me beforehand. I wasted 3 hours of my day on the road, burned fuel, and was treated with utter disrespect. Do not do business with a company that has zero respect for people's time!
Global · 21 August 2026 · Romans Lower Earley
★★★★★ 5/5
GoogleAs first time buyers who had been through the process of 3 houses falling through we both felt very deflated! Until we were shown around a house by Lucy who was professional polite and able to answer any questions we had! She always had a smile on her face which made our 9 month old smile on every visit! Thank you so much Lucy! 😊 …
Sophie · 21 August 2026 · Romans Tilehurst
★★★★★ 5/5
GoogleWe had a great experience working with Holly. She helped us sell our property within just a week and was incredibly helpful throughout the whole process. Holly kept everything running smoothly, communicated well, and made what could have been a stressful process feel much easier.
We’re really grateful for all her help and would happily recommend Holly to anyone looking to sell their property.
Thank you again, The Pavone's
Holly Ashie @ Aldershot branch
Jasmin · 21 August 2026 · Romans Aldershot
★★★★★ 5/5
GoogleSelling my late parents’ home was an emotional experience, as it was the house where my brother and I grew up and held so many happy family memories. Robbie handled the sale with great professionalism, kindness and consideration. He was always polite, helpful and kept me fully updated throughout the process, which made everything so much easier.
Amy was also extremely helpful too. They were both a pleasure to deal with. We are very grateful to them both and would highly recommend Romans.
Jacqui · 20 August 2026 · Romans Woodley
★★★★★ 5/5
GoogleI have been renting with Romans for almost 4 years and they have all been supportive of me all through the period and till now .. special thanks and apprecaition to Philippa Randle, Denise Hurn, Nicola Moyles and Mariyah Mahmood . They are always available to resolve any issues for me. Thank you guys
Bimbo · 20 August 2026 · Romans Basingstoke
★★★★★ 5/5
GoogleFound chloe to be very helpful. Extremely good at communicating throughout the process.
Kerie · 20 August 2026 · Romans Bracknell
★★★★★ 5/5
GoogleI couldn’t recommend Chloe enough! She was so helpful and supportive throughout the whole process of finding my new home. She made everything feel straightforward and stress-free, kept me updated throughout, and was always friendly and professional. I’m so grateful for all her help and couldn’t be happier. Thank you so much! 🏡💕 …
Monique · 20 August 2026 · Romans Bracknell
★★★★★ 5/5
GoogleHassle free transaction. Romans marketing strategy resulted in a multitude of offers far exceeding our initial expectations. Well done Josh and his team.
Peter · 20 August 2026 · Romans Farnborough
★★★★★ 5/5
GoogleWe recently rented a property through Romans and had a great experience from start to finish.
I would especially like to mention Will Clark, who was incredibly helpful and guided us throughout the process. He was professional, supportive and always happy to help whenever we had any questions.
Thank you, Will, for making the whole experience so easy. Highly recommended!
Muhammad · 20 August 2026 · Romans Aldershot
★★★★★ 5/5
GoogleCloe Harris at Romans Lettings provided excellent service. She was consistently helpful, friendly, and professional throughout our property search. She took the time to arrange viewings and respond to all our questions. We greatly appreciate her time and effort. Highly recommended👍 …
Cinson · 19 August 2026 · Romans Bracknell
★★★★★ 5/5
GoogleHi everyone, it's was a great experience for my first rental with Romans Estate. That was not too easy for me but they make it happen, specifically Chloe Harris. I recommend people who are struggling about housing to try Romans Estate and thing will happen. Cheers
Hans · 19 August 2026 · Romans Bracknell
★★★★★ 5/5
GoogleSarah, Bethany and Catherine sold my partners flat quickly, gave good advise and are helping to progress the sale through in the desired time frame despite external factors. Would thoroughly recommend
Stewart · 19 August 2026 · Romans Crowthorne
★★★★★ 5/5
GoogleEmma, Lewis and Joe are a credit to Romans. The team take the time to work with you through what is a a very stressful journey. They are flexible, approachable and friendly. Thank you for a fantastic customer experience!
Corrie · 19 August 2026 · Romans Sandhurst
★★★★★ 5/5
GoogleWould like to say a big Thank you to Daniel and the Romans Team. Your amazing customer care, patience and support has truly been welcoming and we are so grateful. You are amazing
Bianca · 18 August 2026 · Romans Bracknell
★★★★★ 5/5
GoogleAlishma, Ashleigh, and Rhiannon were absolutely fantastic throughout the whole process. They were professional, friendly and incredibly helpful from start to finish. They kept us updated, responded quickly to any questions and made the whole house-buying process feel much smoother and less stressful. We really appreciate all their hard work and support. Highly recommend the team! :)
Sushila · 18 August 2026 · Romans Farnborough
★★★★★ 5/5
GoogleRecently sold our property in Lower Earley Reading. Deal mainly with Jacob Flanagan who is the manager at that branch. Couldn't fault him or his team. Josh, Izzy. All very friendly and helpful. He suggested an open house for a day which I was a little sceptical about but it worked! And we received above our asking price. If you want to buy or sell a house in that area you won't go wrong using Romans.
Colin · 17 August 2026 · Romans Lower Earley
★★★★★ 5/5
Googleso glad I went in there, warm welcoming, very helpful and helped me find the place that I’m looking for. They are a good team especially Sam and Daisy 🌼☺️ …
Atchara · 15 August 2026 · Romans Windsor
★★★★★ 5/5
GoogleMatt has been excellent throughout our experience working with Romans. He understood what we were looking for and identified appropriate properties to show us. Once we viewed the property that we wanted to purchase he was informative and guided us through the process. His communication has been excellent.
Adam · 15 August 2026 · Romans Farnham
★★★★★ 5/5
GoogleNathan in particular has been great. Great experience dealing with Romans.
Bhav · 15 August 2026 · Romans Tilehurst
★★★★★ 5/5
GoogleMassive thank you to Kaitlyn Young, Jonty Alves and Alexa for providing such a swift and seamless experience.
I was consistently informed and updated throughout the process, everything was incredibly easy.
Everyone I've spoken with at the Basingstoke branch has been brilliant, I'd highly recommend!
Josh · 15 August 2026 · Romans Basingstoke
Agent replied · 13 April 2026
Dear Josh,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleProperty advertised as refurbished but mould in the bathroom, kitchen, washing machine. Cobwebs and dust on all lampshades, hob extractor fan filters filthy. Just generally dirty.
Liesel · 15 August 2026 · Romans Bracknell
Agent replied · 22 August 2026
Dear Liesel Phillips,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleVery easy process and lovely, supportive people made my move as stress free as possible
Bill · 15 August 2026 · Romans Wokingham
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
