Romans reviews

★★★★★ 5/5

Google

I was genuinely apprehensive about going with a big corporate giant like Romans in letting & managing my rental property. However, I went with gut feeling and took a chance. I personally found the management team to be very helpful, always approachable, affable and available. Laura, Izzy & Tom were exceptional and real assets to your company. They communicated with me very well and always answered any questions or concerns I may have had. I look forward to Romans managing my property and continued exceptional service UPDATE (19/6/26): Kyra Hinchcliffe, my lettings property manager, has similarly been very approachable and available in looking after my property. I have no hesitation in recommending Romans and particularly consider Kyra a valuable asset to their team

Nilesh · 22 June 2026

★★★★★ 5/5

Google

I honestly can’t recommend Izzy enough! From start to finish she was so supportive and made what could have been a really stressful process feel so much easier. She kept me updated at every stage, always communicating clearly and making sure I knew exactly what was happening and what to expect next, which I really appreciated. You can tell she genuinely cares about her clients and goes above and beyond to help. Nothing ever felt like too much trouble, and she was always there to answer questions and reassure me when needed. I’d happily work with her again in the future and wouldn’t hesitate to recommend her to anyone looking for an estate agent. Thank you so much Izzy!

Rachel · 23 March 2026

★★★★★ 5/5

Google

I had a fantastic experience with Chloe and happier with the service she provided. She was incredibly kind, professional, responsive, and helpful throughout the entire process. Chloe was always quick to respond to any questions and went above and beyond to make everything as smooth and stress free as possible. Her friendly attitude, patience, and excellent communication made a real difference. It’s clear that Chloe genuinely cares about her clients and takes pride in providing an excellent service.I really appreciate all her help and support. I would highly recommend Romans letting agency. Thanks you so much, Chloe

KRISHNAPRASAD · 15 August 2026

★★★★★ 5/5

Google

Have been working with Isabel from Romans in Camberley. Having rented for over 20 years with many different estate agents I can confidently say that Izzy has been the most helpful and understanding of agents. They have been exceptionally helpful through every step of the process and genuinely seem to care. I am very excited to move into my new home in a couple of weeks and feel confident I will have a very happy and hopefully very long tenancy. Thank you for all your help Izzy!

Penguine · 1 December 2025

★★★★★ 5/5

Google

We used Romans to sell our house and had a really great experience. They were really professional and communication was great. They produced a steady stream of viewers and secured us a number of offers. We were with another agent before Romans who were terrible by comparison. Massive thank you to Alfie, Reece, Mia and Rhiannon for all their help and support. It's a tough process and we couldn't have done it without you :)

Rachel · 13 January 2026

★★★★★ 5/5

Google

A special shout out to Isabel Cannon! She was engaged and informative. She went above and beyond with our queries, was always available to help us out. I rented my first Uni accommodation with Romans and will always prefer them! Thank you so much for your help. ​​​​

Muhammad · 22 July 2026

★★★★★ 5/5

Google

Isabel has been absolutely brilliant throughout the whole letting process. She’s incredibly communicative, friendly, and genuinely a pleasure to deal with. She kept us informed every step of the way and made what can often be a stressful process feel straightforward and smooth. Couldn’t recommend her highly enough, thank you, Izzy!

Jon · 13 February 2026

★★★★★ 5/5

Google

Jasmine Britten is always really helpful when I have a query (or lock myself out!). She’s quick to respond to emails and is very kind and polite.

Lindsey · 22 June 2026

★★★★★ 1/5

Google

Unfortunately I had such a bad experience with the sales team especially Reece. We moved to Camberley from London, and the day of completion Reece was very unhelpful and rude. When I chased to find if the keys could be released, although the solicitor had informed Romans of it being the case, Reece was very rude and said well it could take a couple of hrs before we get the message. We were exhausted from the move and I stressed we needed to move things asap so my 3 kids could have a sofa to sit in. He didn’t care of our struggles and when he dropped the keys off, we didn’t even get a ‘congratulations’ on your new home, nor a card, nothing. This is my 4th time purchasing property but the one that’s was definitely not appreciated by Romans.So disappointed as it’s over £600k, to get so much commission and be treated like garbage it’s not on.

Kida · 27 October 2024

★★★★★ 1/5

Google

After the catalogue of cockups from this branch I’d strongly recommend to anyone thinking about letting or renting a property through Romans Camberley branch to stear well clear. They do a great job at loosing monthly payments through there systems which regularly get updated and although proof of payments had been sent the managers love playing pass the buck rather than dealing with it. The lettings manager (Charlotte Kelly) being the main problem in all this. Definitely wont ever use this branch or company again. Most unprofessional 👎

Nigel · 13 February 2026

★★★★★ 1/5

Google

The staff are great such a Izzy who has been very helpful but the management team are the worst I’ve ever seen in over 5 years of renting with 5 different estate agents. From The bringing they have made the whole move in experience so terrible starting with moving me into an extremely dirty flat after telling me it was cleaned when it was not cleaned. The light bulbs have not been fitted and it’s been over 4 months now and they still have failed to get them put in. Half of the appliances including the boiler fridge and extractor fan were not working and still are not fully fixed even though we’ve had people round to fix it about 6 times now ( every time we we were told the lightbulbs would be fitted and they were not) I will never be using them again and I advise you don’t either it’s been an overall awful experience and I know I’m not the only one who has said this about them.

Ned · 13 February 2026

★★★★★ 5/5

Google

I have used Romans for over 20 years and can attest to their great customer service and efficiency. They've always delivered efficient, professional and reliable support, with good knowledge of any area you're interested in. On my last move, I had the pleasure of being supported closely by Isabel Cannon and Olivia McNamee. They made my move quite seamless and stress free, and were on hand to answer any queries or concerns. They hold problem solving expertise, and I would highly recommend them for their services.

Caroline · 13 February 2026

★★★★★ 5/5

Google

I would highly recommend Chloe Chundy, she is a letting agent with Romans.We were looking for our first house to let,she patiently took us through the process,when we finally got a house she helped us with the paper work and was never tired whenever we called to ask any question,She is patient,polite and very professional she will hold your hands from the moment you start looking for a house untill you get one..I would highly recommend her her services exceeded my expectations.

Laura · 26 July 2024

★★★★★ 5/5

Google

I had a wonderful experience with Romans, and Chloe as my letting agent. Chloe made the whole renting process smooth and straightforward, from viewing the property to signing the agreement, Brilliant service from the Romans letting team. Thanks

Joseph · 1 December 2025

★★★★★ 5/5

Google

Izzy has been a wonderful help, talked us through the whole thing in a easy way, updated us all the time, just been a great experience and so helpful

Keely · 13 February 2026

★★★★★ 5/5

Google

Luca was very helpful and direct

Haider · 22 July 2026

★★★★★ 5/5

Google

A massive thankyou to the team at Romans Lettings Camberley (Chloe, Charlotte and Izzy) for all your excellent advice and support in helping me rent my property....WELL DONE !! A special thankyou to Chloe - you have worked so hard in keeping me updated and been very knowledgable on rental issues. A huge thankyou also to Charlotte to your advice on rental requirements, contract rules and new regulations that have come into play - I appreciate all your knowledge and guidance.

Sonia · 1 December 2025

★★★★★ 4/5

Google

Since my review below, Samm Hooker from Romans has been in touch and he’s been very professional, helpful, and easy to deal with. I really appreciate the way he handled things, and I think he’s a great example of how Romans or any estate agent should be represented. Original Post. I had a very disappointing experience with Romans estate agents. Their lack of professionalism and basic customer care is astonishing. I had arranged an appointment for a probate sale viewing, only to find out after leaving work early and turning up that they had cancelled it without properly informing me. Instead of calling (despite having given the correct number to someone named “Alphy”, who was quite patronising on the phone), they chose to send an email to my personal account, the laziest and most inconsiderate way to communicate something time-sensitive. I work full time and don’t have the luxury of checking personal emails during the day, so a simple phone call would have saved me significant time and inconvenience. Their excuse was that they “couldn’t get hold of the sellers,” despite the property being clearly empty. This either shows incompetence or a complete disregard for their clients’ time. To top it off, it seems that my contact details were either ignored or never properly updated. This experience showed me that Romans has very poor customer service, little regard for clients, and certainly don’t act with customers’ best interests at heart. I would never use Romans to buy or sell a property. Think twice before using Romans Estate Agents

Nicolas · 1 December 2025

★★★★★ 5/5

Google

By far the best letting agent in Camberley. Having spoke to all of them:, Romans and in particular Chloe Cundy kept me in touch of properties coming onto the market way ahead of any other agent, where others turned me away saying it was to early to look. Chloe had spent a lot of time finding the right properties that matched my criteria She was always contactable through WhatsApp which was hugely efficient. We found that the perfect place on the second viewing. She negotiated new carpets and fresh paint, I was able to also negotiate on the asking rental price. I’m delighted with my new home, it’s perfect. Once I moved in Chloe followed up and ensured everything was ok, she addressed some small issues like keys not working properly. She came out in person and rectified it straight away. I’d like to thank Chloe and Romas for finding my lovely new home, if I I had to move again, Ink is where I’ll be going!

Fernando · 20 February 2024

★★★★★ 5/5

Google

Myself and my wife were looking for a place and Chloe took us through to see the properties, eventually liked a place and Chloe again took us through the process. She's very helpful and went out of her way to help us. Great experience with Romans and with Chloe.

Usama · 25 July 2026

★★★★★ 1/5

Google

I rented a property that was managed by Romans for 2 years and if I could give them less than 1 star I would. The day I collected the keys to the property nothing had been done prior to the handover, the professional cleaning and painting hadn’t been done as agreed, the property was so filthy and in such poor condition I was not able to move in until a week later after the cleaning had been done which left me homeless for a week. On the previous tenants check out report it stated further cleaning was required yet this was still not done and I was forced to pay for it. The painting took even longer to be completed and was only done after I went to the camberley office and demanded it be organised there and then as my calls and emails where being ignored. Throughout my tenancy certain maintenance issues either where not resolved promptly or at all, the oven broke and I was left without one for nearly two weeks before a new one was sent. There was no carbon monoxide alarm, the heating was not working when I first moved in either. I spent two years complaining about the fact I was not able to live in the property for the first week due to cleaning not having been carried out requested a refund for this weeks rent and this was never resolved, I never once even received an apology. Never again would I use Romans, absolutely terrible property management (Kim) poor communication and terrible customer service. I recommend everyone avoids at all costs!

Megan · 30 May 2025

★★★★★ 5/5

Google

Romans Camberley have been amazing during the process of purchasing our first home. So much help and support from start to finish. All staff are very helpful and friendly, in particular Alison who looked after me throughout.

Terasa · 13 September 2025

★★★★★ 5/5

Google

I moved into my house last month and would like to extend my heartfelt thanks to Chloe Cundy. Chloe is exceptionally good at her work and was incredibly helpful throughout the entire process, from choosing the property to moving in. Thank you so much, Chloe, for being such a supportive person. I wish you all the success and the very best in your endeavors. Thank you, Jatin Falwaria

Jatin · 26 July 2024

★★★★★ 5/5

Google

Excellent service. Chloe is very responsive and accommodating. She answers our query on time.

Nars · 23 March 2026