5/5
GoogleExcellent service, professional, helpful and great suggestions always. JLL acted for me on a sale. Ask for Billy at the Canary Wharf office.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,385 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,385 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
410
Reviews on Trustpilot
All 14 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)12 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)32 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)17 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA194 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery good relation throughout 2.5 years of tenancy, fast to action issues experienced. Highly recomended.
5/5
GoogleVery professional, efficient, lovely people. Would heartily recommend for a stress free property sale.
5/5
GoogleVery professional and responsive. Jo has been wonderful to work. No issues whatsoever. Highly recommended.
5/5
GoogleI was very pleased with JLL. Special thank you to Jennifer and Indra who were very helpful and quick in responding. Thanks to them the process was very smooth.
5/5
GoogleStaff are on-point and quick at responding. Great service all round. Very professional and consistent.
5/5
GoogleI am satisfied with JLL services, very professional and most important part that I really respected is their punctuality, in no case I reached an appointment and one of their staff kept me waiting even for a minute, thank you all..
5/5
GoogleAmazing service!! Jennifer and Shivani kept in contact the whole way through the process! So friendly!! Highly recommend
5/5
GoogleJill is the best agency I tried. Very professional processes with the most helpful and patient agent--Ayesha
5/5
GoogleJoanna was outstanding. Was very accurate in identifying properties that would suit me, and gave me very straight advice about each property. She was without a douby my "go-to" agent in Canary wharf and she was kind enough to give her …
5/5
GoogleWe used JLL while still based in the US to find us a place in London ahed of our move. Joanna was amazingly helpful and very responsive with our questions and went above and beyond to make us feel comfortable about committing to a place …
5/5
GoogleVery pleased with the quality of the customer service. Sophie was outstanding and found me a great rental property close to work which was also good value for money. The team takes time to understand a client's requirements which is appreciated. Highly recommend reaching out to JLL.
5/5
GoogleQuick, efficient and friendly! We just moved to the flat we are renting with them and the help we received, in particular from Joanna, Indra and Pui, really made the difference. …
5/5
GoogleI am very pleased with JLL and especially Jennifer who we dealt with. The first flat she showed us was exactly what we were after and she managed to negotiate with the landlord to let it to us, even though initially he opposed to having 3 …
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleA professional agent to help the overseas landlord to manage their property in UK …
5/5
GoogleJLL (in the capacity as a property manager) is resourceful and reliable. They have a good network of services providers who could attend to issue fairly quickly (for example, Ralph as the handyman). …
5/5
GoogleI've had the same reserves as surely many had on real estate agents - but have been positively surprised! The team at this JLL office take their job seriously, and work highly professionally. Speedy responses, reasonable expenses are no …
5/5
GoogleFriendly and efficient - great service! We dealt with Oliver and Daniel at JLL Nine Elms, and they were excellent. Both very friendly, and accommodating - explaining everything and making additional enquiries when necessary on our behalf. …
5/5
GoogleMany thanks to Peter from JLL Finsbury Park for taking on the sale of our shared ownership flat in Woodberry Down. Even though it is not something he had done before he has been reactive, persuasive, he made the entire process smooth!!! …
5/5
GoogleFrom the moment I stepped into the JLL office Rosie Golder was a very informative and helpful person. She organized on site viewings at very short notice, and was always very prompt to reply to messages and emails about things I wasn’t sure …
5/5
GoogleWe've just started renting with JLL and we couldn't be happier about it. Since the first viewing we've had with one of their agents (Rosie), we immediately had a very nice vibe from both the property and the agent. Given that we knew this …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
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