JLL Greenwich reviews

★★★★★ 5/5

Google

From moment one of viewing our new home Dovile was helpful, knowledgeable and most importantly made us feel welcome. During the entire process of filling out all the paperwork that comes with renting, Dovile and Isobel were patient, answered any and all questions to help us get everything in place and ultimately our move went off without a hitch. Highly recommend the both of them and by extension the whole office of JLL Greenwich.

Jeremy · 1 September 2026

★★★★★ 5/5

Google

We recently purchased a property through JLL! As first time buyers, we have often been told how difficult the process is. The whole process was as smooth as it possibly could have been. Ashton was really friendly and helpful in answering all our question. We had communication with Ashton throughout the whole process and he was great! We really appreciate all his help in making the process as smooth as possible.

Georgina · 1 September 2026

★★★★★ 1/5

Google

Here's a more direct version that focuses on your experience without making unsupported allegations: Avoid if you're a landlord looking for proper property management. My experience was extremely disappointing. Everything was great while they were signing me up, but once the tenancy started, the service fell well below what I expected from a managing agent. Communication was poor. It regularly took far too long to get replies to emails and calls, and I was often left chasing for updates. When a tenant stopped paying rent and serious issues arose, I expected proactive management and timely advice. Instead, I felt like I was managing the situation myself while paying them to manage the property. With the changes to rental legislation and the Renters' Rights reforms, landlords need agents who are responsive, knowledgeable and willing to act quickly. Unfortunately, that wasn't my experience. If you're considering using this company to manage your property, I'd advise you to think carefully. The real test of a managing agent isn't when everything is going well, it's how they deal with problems. In my experience, they fell well short.

P · 1 July 2026

★★★★★ 5/5

Google

I rarely leave reviews, but I wanted to take the time to recognise the team at JLL Greenwich for the excellent service they provided throughout the sale of my flat. From the outset, everyone in the Greenwich office was professional, responsive and genuinely friendly. Selling a property can be stressful at the best of times, and our sale turned out to be far from straightforward, but the team were supportive and communicative throughout. A particular thank you to Ashton, who was outstanding from start to finish. He was professional, proactive and a great mediator between all parties involved. There were a number of challenges along the way, and Ashton did an excellent job of keeping both sides informed, managing expectations and chasing solicitors and other parties when progress stalled. He consistently went above and beyond to help keep things moving and was always available when we needed an update or some reassurance. I would have no hesitation in recommending JLL Greenwich. A highly professional team that combines excellent communication with a genuinely personal approach.

Kiran · 1 July 2026

★★★★★ 5/5

Google

My partner and I are in the process of buying a flat that is listed by JLL Greenwich and we've had such a wonderful experience. Sam took us on a few viewings, including the flat we are purchasing, and we were so impressed with his support. In addition to being very friendly and personable, Sam was extremely knowledgeable about the flats we were viewing and the local area too. It is very clear that Sam is passionate about the industry he works in and this translated to us being well informed about the properties. Since the viewings, Sam's communication has been excellent. He always responds to queries in a timely manner and clearly explains where we are in the process and what next steps are. Big thank you from us to Sam!

Jordan · 1 July 2026

★★★★★ 4/5

Google

I had a great experience when I was a tenant with JLL. Ms. Keely Wesley helped me with managing the concerns pertaining to the property and she was especially helpful for resolving a long-standing issue with one of the utility suppliers. Also a shout out to Sam Palmer for his assistance with acquiring the property. As a side note, I did have some concerns about the check-out report prepared during end-of-tenancy, just an honest feedback.

Shruti · 1 July 2026

★★★★★ 5/5

Google

Michael and the team did a great job helping us sell our flat in such a tough market. They gave an elaborated feedback for every viewing, advised us on different strategies to implement to facilitate the sale based on changes in the property market situation, maintained great level of communication throughout the whole marketing stage and up until completion. I can't recommend Michael and the team more.

Maria · 27 May 2026

★★★★★ 5/5

Google

Emma and Raphael were fantastic in helping my partner and I secure our new flat. Everything was handled incredibly quickly and seamlessly, with clear and consistent communication throughout the entire process. What could have been a long and stressful experience was made smooth and efficient thanks to their professionalism and support. My partner and I are really looking forward to moving in, and we would highly recommend them to anyone.

Karen · 8 April 2026

★★★★★ 5/5

Google

It’s my second time dealing with JLL. I had a fantastic experience working with Ashton at JLL. From our first viewing to final completion, he was remarkably professional, responsive, and transparent throughout. Highly recommend Ashton to anyone looking for a truly reliable and dedicated property professional.

Jenny · 14 September 2026

★★★★★ 5/5

Google

I'm renting thru JLL Greenwich for last 7 years now and they are the best team. Keely W. who is my property manager for Granite Apartments is the absolute star. Arranging vendors to fix stuff quickly and always keeping me informed of what's going on and what I should be aware of.

Anna · 21 July 2026

★★★★★ 5/5

Google

I had a wonderful experience with JLL, especially thanks to Keely Wesley. Keely was always professional, quick to respond, and genuinely always super helpful and happy to help throughout my entire tenancy. She made everything smooth and stress-free. 5 stars all the way!

Marlena · 4 September 2026

★★★★★ 5/5

Google

Michael and the team did a great job helping us sell our flat in such a tough market. They gave an elaborated feedback for every viewing, advised us on different strategies to implement to facilitate the sale based on changes in the …

Maria · 5 June 2026

★★★★★ 4/5

Google

JLL Greenwich managed our renal flat and also handled the sale of it. From the property management side, Keely was quite efficient compared to the last management company we used. She was responsive and took care of things. But she it did usually take her a few days to return emails. I assume there were just too many properties to handle. As for the sale side, Michael and Sam were quick to take action to find alternate buyer when the first buyer fell through. I wish they could have recognized sooner the first buyer was stalling. Also, I wish the transition of the renter into the buyer could have been done more seamlessly so that there had been no loss of rental income. The renter could have stayed renting while buying the flat. A few loss opportunities but the overall process was satisfactory.

Ivan · 1 April 2026

★★★★★ 5/5

Google

We are plumbing and heating contractors that have worked with Houseman for the last couple of years. We’ve found them to be very organised and honest letting agents, always striving to do the right thing by their contractors, landlords and tenants. When we speak with the tenants on the job, they always say how friendly Houseman are and easy to communicate with. It’s a shame I can’t give 6 stars! ⭐️ ⭐️ ⭐️⭐️⭐️⭐️

Arron · 8 August 2025

★★★★★ 5/5

Google

Emma and Raphael are very professional, supportive and always available. We had an amazing experience with their agency. From start to the end, they ensured that everything is handled meticulously. Whenever we faced any problems, they responded immediately and sorted it. Even after we left the property, we requested an end of tenancy letter which was provided promptly. We are very thankful and wish all the very best. Thanks Emma and Raphael.

Vaibhav · 8 August 2025

★★★★★ 5/5

Google

We recently purchased a new house in Greenwich, and our experience with JLL, and with Sam in particular, was outstanding. We were continually kept updated about the progress of the purchase, and felt supported when needing help with surveys and negotiations. We would 100% use JLL Greenwich again, and want to thank Sam and the team for all their help in getting us our dream first home!

James · 1 June 2026

★★★★★ 1/5

Google

Extremely poor property management by JLL. Our dishwasher stopped working on 4 December 2025. JLL arranged for a contractor to attend on 9 December 2025. During that visit, the engineer caused physical damage to the cupboard (photo attached) and significantly damaged the wall around the electrical socket, leaving the back-box exposed (photo attached). This created a clear electrical safety concern in the kitchen, particularly given the socket’s proximity to the stove and exposure to liquids and cooking oils. We reported the damage immediately with photographic evidence and followed up multiple times. Both JLL and the contractor acknowledged the issue and confirmed the wall and socket would be properly repaired. A repair was eventually carried out on 10 January 2026, over a month after the damage was first reported. However, the work was completed to an extremely poor standard, leaving the wall uneven, visibly damaged, and unfinished (photo attached). As of 7 June 2026, more than six months later, this has still not been properly rectified. On 2 June 2026, we also reported that the living room window lock is broken. As of today, there has been no response or update. JLL are highly responsive when it comes to rent reminders or scheduling inspections, but significantly less responsive when tenants report maintenance issues affecting safety and day-to-day living conditions. This imbalance in responsiveness and the lack of accountability for poor workmanship is unacceptable and does not reflect an adequate standard of property management.

Francesco · 1 July 2026

★★★★★ 5/5

Google

We had a wonderful experience with JLL Greenwich. The viewing was perfect, and everything had such good energy from the start. We rented the property from the very first viewing on the first day of viewings, which made the whole process feel smooth and efficient. The team was professional, responsive, and made everything straightforward. Special thanks go to Dovile for the support and care throughout. We really appreciated how easy and positive the experience was. We would happily recommend JLL Greenwich to others looking for a great rental experience.

Andrew · 1 July 2026

★★★★★ 5/5

Google

When looking to buy in Greenwich, we viewed a number of properties with Michael and Sam, and they stood out for being so helpful, honest and intelligent. They listened to what we were looking for, and really got it. They are obviously knowledgeable about the area and the different developments and we learned a lot from them that helped in our search. When on the fence about viewing properties, we tended to go for it with JLL where we wouldn't with other agencies, because we knew it would be a good experience with either of them.

Juliet · 1 July 2026

★★★★★ 5/5

Google

I had a wonderful experience with JLL Greenwich. The property was well managed throughout my stay, and the service was consistently professional and helpful. I would especially like to thank the property manager, Keely Wesley, who was very responsive, supportive, and attentive whenever assistance was needed. Her professionalism made the whole experience smooth and pleasant. Overall, I really appreciate the quality of service provided by the team and would be happy to recommend JLL Greenwich.

Fan · 3 July 2026

★★★★★ 5/5

Google

JLL Residential, represented by their Manager Keeley Wesley, are my Estate Agents looking after my home in Greenwich for over twenty years. As I live abroad in Asia, Keeley in that time has been in overall charge of all matters related to my home and on this point I cannot speak more highly of her devotion to her work.This has meant less stress for myself and I would recommend her services and JLL to anyone seeking an Estate Agent.

Thierry · 1 June 2026

★★★★★ 5/5

Google

Ashton was amazing! I can’t thank him enough for helping me out on my first flat purchase. He was super responsive and gave me really good recommendations when I asked. I wouldn’t have done it any other way. Massive thank you!

C · 27 February 2026

★★★★★ 5/5

Google

Keely was very responsive and quick to resolve an issue we had in our flat.

Annie · 1 September 2026

★★★★★ 5/5

Google

Keely has been very helpful during our checkout process and we got a good outcome on our deposit

Olivia · 29 July 2026