Trusted Agent profile
Verified
★★★★★
5,386 reviews across 14 offices and 4 platforms
JLL has 5,386 reviews across 14 offices (London, Blackheath, London, London, London, London, London, London, Chelsea, London, Brentford, Mayfair, Manchester and Leeds) and four platforms, rated 4.6 out of 5 overall. JLL Canary Wharf has the most, 918. Checked 9 October 2026.
4,859
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on View Agents
All 14 offices
410
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for JLL. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGood property management, responsive and helpful
Our property manager, Suth, was always responsive to our emails and keen to help us. Good experience overall.
Thank you so much, Andreas. We're delighted that Suth could provide you with such responsive and helpful support throughout your tenancy. Suth and the team will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleAll good in general, kind people and trying to help people. Answers your questions about flat
Thank you so much, Yunus. We're delighted that our team could assist you with your questions and provide the support you needed. We truly appreciate you taking the time to share your experience.
5/5
TrustpilotHigh level of tenant service
As tenants we have been very well looked after by Massy Eslami in the Belgravia branch. She has pro-actively sought to get to know the property, head off any issues and when there have been things needed she is extremely quick and efficient at arranging the necessary works and contractors. This is an excellent level of service and we greatly appreciate it.
5/5
TrustpilotCannot recommend Julian Denson highly…
Cannot recommend Julian Denson highly enough for his help with my family house sale - very grateful for the professionalism and care taken over this sensitive issue
5/5
TrustpilotExcellent support from Lily Wang and the team
Lily Wang has been excellent at managing the property and has always been proactive in addressing any issues. When a leak occurred, she contacted the building management immediately and made sure it was resolved promptly. She is reliable, responsive and takes real care in her work. I’ve been very happy with my experience as a tenant, and I’m grateful to Lily and the team for their professionalism and for making everything so much easier.
Thank you so much, Esther. We're delighted that Lily has provided such excellent service throughout your tenancy. She'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleWe had such a great experience with Tianne! She was incredibly helpful, friendly and professional throughout the whole process of finding our new home. She was always quick to respond to any questions and made everything feel straightforward and stress-free. We’re so happy with the flat we found and really appreciated all of her help in getting us there. Would absolutely recommend Tianne to anyone looking for a new home. Thank you again! 😊
Thank you so much, Ivan. We're delighted that Tianne exceeded your expectations throughout your search. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
4/5
GoogleI would like to make a special thanks to my agent George Reeves. He’s been communicating well with us, keeping tracks for the process, answering questions promptly. (Sometimes a bit too rush on things and need explain processes a bit more) but overall I had a good experience. Recommended.
Thank you so much, Zewen. We're delighted that George and the team provided you with such attentive service throughout your tenancy journey. George will be thrilled to hear this feedback, and we've also noted your constructive comments to help us improve further. We truly appreciate you taking the time to share your experience.
5/5
GoogleI had a great experience working with Tianne. She was incredibly helpful throughout the process of finding my new home and made everything feel straightforward and stress-free. She was responsive, professional and genuinely took the time to understand what I was looking for. I really appreciated her support and communication from start to finish. Would definitely recommend Tianne to anyone looking for a new home!
Thank you so much, Adetomiwa. We're delighted that Tianne made your home search such a positive experience. She will be thrilled to hear how much her support and communication meant to you throughout the process. We truly appreciate you taking the time to share your experience.
5/5
TrustpilotI’m an overseas landlord
I’m an overseas landlord, JLL fix everything with me. Excellent service and great service! Especially my client manger - Lucian, who give me many great help!
Thank you so much, Max. We're delighted that Suth and the team have provided you with such excellent support as an overseas landlord. Lucian will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleTommie helped me find a great flat and truly went above and beyond with excellent communication and help!
Thank you so much, Briana. We're delighted that Tommie's communication and support helped you find a great flat. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI had a really great experience working with Charlie at JLL. He was incredibly professional, responsible and reliable throughout the whole process. Charlie was always very responsive and quick to reply to messages, which made everything so much easier and less stressful. He was proactive, attentive to details, and always happy to help whenever we had questions or needed something sorted. What I appreciated most was how dependable he was, you always felt that things were being properly taken care of. He made the whole process smooth and straightforward from start to finish. Excellent service and a genuinely great agent to work with. I would definitely recommend Charlie to anyone looking for a professional, efficient and trustworthy agent. Thank you so much, Charlie!
Thank you so much. We're delighted that Charlie's professionalism and attention to detail made the process so smooth for you. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleExcellent service from start to finish! I'd like to give a special shout-out to Charlie, who helped me find and secure my flat in just one week. I'm moving in next Monday. Charlie and his team were incredibly professional, helpful and quick to respond, and there wasn't a single hiccup or delay along the way. I'm so grateful for all their hard work. Highly recommend!
Thank you so much, Darya. We're delighted that Charlie and the team helped you find and secure your flat so efficiently. They'll be thrilled to hear this feedback, and we wish you all the best for your move next Monday. We truly appreciate you taking the time to share your experience.
5/5
GoogleWith this review i need to congratulate Mr George Reeves for his extremely high level of professionalism, communication skills and his ability to handle everything very quickly with kindness, care, sensitivity and positive approach. The company is very lucky to have such a professional . Thank you for everything you did for us Mrs George.
Thank you so much, Maria. We're delighted that George's professionalism and care made such a positive difference throughout the process. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
TrustpilotChis Chan was always very fast at…
Chis Chan was always very fast at responding and helpful with all of our enquiries.
Thank you so much, Paris. We're delighted that Chris's responsiveness and helpfulness made such a positive difference. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
TrustpilotExcellent Service
I had a great experience dealing with Lily Wang at JLL. She was very helpful, professional and responsive throughout, and made the whole process smooth and easy. Highly recommended!
Thank you so much, Airu. We're delighted that Lily's professionalism and responsiveness made the process so smooth for you. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleHad an excellent experience working with Tommie. He was professional, approachable and incredibly helpful throughout the entire process. His communication was always clear and prompt, and he made everything feel straightforward from start to finish. Tommie genuinely went above and beyond to make sure everything ran smoothly, and we really appreciated his support and attention to detail. I wouldn’t hesitate to recommend him to anyone looking for a reliable and knowledgeable agent!!
Thank you so much, Sophia. We're delighted that Tommie's professionalism and attention to detail made the entire process so straightforward for you. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleKyle was very helpful with the letting of my property. Communicative and sensible throughout the process.
Thank you so much, Jordan. We're delighted that Kyle's communication and approach made the letting process so smooth for you. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI had a great experience with Kyle. He was very helpful and efficient throughout the whole process and helped me find a great apartment that suited my needs. Everything moved incredibly quickly, and I was able to move in within just one week. He was responsive, professional, and made the whole process much easier. Highly recommended.
Thank you so much, Tao. We're delighted that Kyle helped you find a great apartment so efficiently and made the process so smooth for you. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
TrustpilotNot all estate agents are the same. JDW are in a league of their own.
JD Wood are professional, but they go much further than just that. From the first appraisal they gave us confidence, no 'flannel 'or 'blarney. JDW made arrangements professionally and kept us in touch, always gave us feedback, they did everything you should take for granted, but so often get let down on, it's how they work. The staff we met were 'long-termers', they probably stayed for a reason, and their longevity meant they were really experienced. We were looked after by two offices and we didn't notice until Adrian mentioned he was from Parsons Green office, whilst our house was in Fulham and we'd met people from that local office. That seamlessness was important. I'd telephone for an update, whether Fulham or Parsons Green, if the person I needed wasn't there whoever else answered the phone knew our property, knew the current status, and was completely informed. Once more this is not the norm in our experience. Whilst Adrian had the buyer for us and helped this go through smoothly it is important to know that everyone we spoke to was enormously helpful and it was clearly a team effort. Everything was super professional right through exchange of contracts and leading up to completion, we were extremely happy we had gone with JDW. They're not the cheapest, but you get what you pay for and with the biggest transactions most of us do in our lives you can easily be 'penny wise, pound foolish'. We certainly had value for money. Then...... disaster strikes..... and that's where 'going a step further' than normal stunned me. We're moving, the furniture has gone in the van, and a leak springs downstairs, dripping through the ceiling. It's Thursday, we complete on Monday (legally bound to!) I called with the bad news. A calm and collected response; "Our letting team have people who do maintenance, let's see what we can do". Enter Stephen from the Fulham office (who is head of sales, actually, not lettings, but this is clearly a real 'team business'). He told me "Don't worry, I've got a guy who's going to go round, he's good, I know him, we'll sort it out". Frankly I've heard that sort of thing too many times , I was nervous. How wrong was I. The plumber did what was needed, by Saturday everything was fixed, dried out, and someone was round sanding the area of new plaster on the ceiling. I didn't lift a finger, it was all organised by JDWood. Photos of the work were sent to the new owners who were graciously happy. Now, that's going the extra distance. And we still had two days breathing space. You don't choose an estate agent because they can fix a leak. But it just shows what I mean. Up to that point they'd been the most professional folk I'd dealt with, and a really well organised team that played as a team. But then they created a new league and leapt into it. All completed well, the new owners got in and were happy. A nightmare turned into a nothing (but gratitude). JD Wood made it all happen. They went the extra mile or league or whatever it needed. Not just Adrian and Stephen, but everyone there. You will not be disappointed by JD Wood, you will be delighted. All estate agents are not the same, and JDW are the best.
5/5
GoogleGeorge Reeves was incredibly helpful and provided exceptional service. He truly deserves a raise. He was professional and very responsive throughout the whole process. Everything was handled smoothly and efficiently, and he always made sure I was kept updated. Really appreciated his support and would definitely recommend him to anyone looking for reliable and excellent service.
Thank you so much. We're delighted that George's professionalism and responsiveness made the process so smooth for you. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleWe had a very good experience with JLL. Especially our assigned agent, George Reeves was on the top of everything, e.g. excellent communication and organisation, having as a result a quite smooth transition. Any questions were answered on the spot with details, creating a good sense of trust with this agency. Overall, I highly recommend JLL and George Reeves.
Thank you so much, Matoula. We're delighted that George's communication and organisation made the transition so smooth for you. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
TrustpilotThank you to Massy Eslami, Property Manager at Belgrave Square
I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.
5/5
GoogleDanny Greenland from the Canary Wharf office did a fantastic job on our flat sale. Not only did he find us a buyer but his continued guidance across the process helped ease the stress of what was an incredibly important transaction for us. He was always a pleasure to speak to and we would gladly recommend him.
Thank you so much. We're delighted that Danny's guidance and support made such an important transaction smoother for you. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI had a wonderful time with Kyle throughout my apartment viewing. He navigates and handle issues smoothly while also being really informative throughout the viewing.
Thank you so much, Muhammad. We're delighted that Kyle provided such informative and professional service during your viewing. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share it.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
JLL has 5,386 reviews across its 14 offices, rated 4.6 out of 5 overall: 4,859 on Google, 18 on Facebook, 99 on View Agents, 410 on Trustpilot. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
JLL Canary Wharf has the most, with 918 reviews rated 4.7 out of 5, followed by JLL Blackheath with 692.
JLL Canary Wharf, 11 Westferry Circus, Canary Wharf E14 4HE; JLL Blackheath, 8 Montpelior Vale SE3 0TA; JLL Greenwich, 22 College Approach SE10 9HY; JLL Stratford, Unex Tower, 5 Station Street E15 1DA; JLL Nine Elms, Unit C1, 4 Riverlight Quay SW11 8DG; JLL Finsbury Park, Unit B Parkway Apartments, Goodchild Road N4 2BL; JLL Kensington, 387 Kensington High Street W14 8QA; JLL City of London, The Walbrook Building, 25 Walbrook EC4N 8AF; JLL Chelsea, 2 Cale Street SW3 3QU; JLL/ WA Ellis Knightsbridge, 174 Brompton Road SW3 1HP; JLL Kew Bridge, Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA TW8 0JA; JLL Mayfair & Marylebone, 30 Warwick St W1B 5NH; JLL Manchester, 1 Oxford St M1 4PB; JLL Leeds, 32 Park Place LS1 2SP.
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.