JLL City of London reviews

★★★★★ 5/5

Google

From the very beginning I had a good feeling about using this office. Phil was to the point and informative. He gave me what I thought was a honest appraisal of my property. During the process the staff were helpful and accommodating and willing to help with any questions I had . The entire process from start to completion was a smooth stress free experience. My property is officially sold on the 9th . Thank you for your help and support. I would recommend the Hornchurch office to anyone selling their property.

Ken · 17 March 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I can’t recommend Neil and Kellie at the Hornchurch branch highly enough. They have been absolutely fantastic in helping me sell my house. From the very start, they’ve been friendly, approachable, and incredibly knowledgeable, always taking the time to explain everything clearly and keep me updated throughout the process. Their professionalism and dedication really stand out, and they’ve made what could have been a stressful experience feel smooth and well-managed. When other agents have been pushy HB have been the complete opposite. An excellent team and truly outstanding estate agents!

Emma · 17 March 2026

★★★★★ 5/5

Google

Emma and Raphael were fantastic in helping my partner and I secure our new flat. Everything was handled incredibly quickly and seamlessly, with clear and consistent communication throughout the entire process. What could have been a long and stressful experience was made smooth and efficient thanks to their professionalism and support. My partner and I are really looking forward to moving in, and we would highly recommend them to anyone.

Karen · 7 April 2026

★★★★★ 5/5

Google

We’ve had a really positive experience so far. Kellie and team have been transparent, professional, and incredibly reassuring, especially when we were feeling nervous during parts of the process. They’ve kept us well informed at every stage and have made what can be a stressful experience feel much more manageable. We really appreciate their support and guidance and would happily recommend them.

Ursula · 17 March 2026

★★★★★ 5/5

Google

Review of Property Management Agent: Nicky Scales A heartfelt thank you for outstanding support and professionalism We have recently experienced an incredibly stressful period as landlords, spanning the last six months. Unfortunately, our tenant failed to pay rent, which led us to instruct solicitors to resolve the matter. Although the tenant has now vacated the property, they left the house in a truly appalling condition, one which was deeply distressing to deal with. Throughout this entire ordeal, our property management agent, Nicky Scales, has been nothing short of wonderful. Navigating the complexities of property law and tenant disputes can be overwhelming, but Nicky’s guidance made all the difference. She was always professional, patient, and exceptionally kind, gently leading us through every step and ensuring we felt supported and understood. Nicky’s expertise and dedication have been invaluable. She handled each challenge with remarkable composure and empathy, providing clear advice and reassurance when we needed it most. Her communication was prompt and thorough, making a daunting process far more manageable. We are truly grateful for her hard work and unwavering commitment to us. We wholeheartedly recommend Nicky Scales to anyone seeking a trustworthy and compassionate property management agent. Her professionalism and genuine care set her apart, and we feel very fortunate to have had her in our corner during such a difficult time.

Maralyn · 2 October 2025

★★★★★ 5/5

Google

My partner and I were looking to move into a flat very quickly. We reached out to multiple management companies with almost all of them getting back to us days later. JLL group got back to us quickly but even further, we were put in touch with what we feel like was the best, Hannah! She was prompt on everything, professional, but also knew how to create customer relationships. Everything you’d want to feel taken care of. I can only imagine she holds her standards just as high to owners. I’d highly recommend if you are looking for someone at JLL and want someone who has great communication, Hannah is your girl!!!

Madeline · 2 April 2026

★★★★★ 5/5

Google

We are plumbing and heating contractors that have worked with Houseman for the last couple of years. We’ve found them to be very organised and honest letting agents, always striving to do the right thing by their contractors, landlords and tenants. When we speak with the tenants on the job, they always say how friendly Houseman are and easy to communicate with. It’s a shame I can’t give 6 stars! ⭐️ ⭐️ ⭐️⭐️⭐️⭐️

Arron · 7 August 2025

★★★★★ 5/5

Google

Emma and Raphael are very professional, supportive and always available. We had an amazing experience with their agency. From start to the end, they ensured that everything is handled meticulously. Whenever we faced any problems, they responded immediately and sorted it. Even after we left the property, we requested an end of tenancy letter which was provided promptly. We are very thankful and wish all the very best. Thanks Emma and Raphael.

Vaibhav · 7 August 2025

★★★★★ 5/5

Google

Alice was amazing at helping me through my house move, she is super friendly and professional and was more than happy to help with any questions I had!

Katie · 2 July 2026

★★★★★ 5/5

Google

Phil, Neil and Kellie and all the other members of staff I’ve dealt with at the Hornchurch branch have been fantastic! Great advice and communication from the very start along with a very honest and accurate valuation with competitive fees that ultimately resulted in tying up a sale in what could be considered a very difficult period of time in any year ( the run up to Xmas)!!! With some pre Budget “Rachel Reeves” nerves across the whole market to boot! And more importantly, each and every one of the team are very personable people. Great work 👏🏻👏🏻

Paul · 17 March 2026

★★★★★ 5/5

Google

We have worked with Emma and Raphael from Houseman for 8 years and in that time we have found them extremely responsive, acting responsibly on behalf of the tenants and the landlords be it moving in, moving out or issues that occur during the tenancy. They have very good relations with the contractors they use and can always be relied upon to take a pragmatic view around any issues that crop up. Trust is a word that sometimes gets forgotten in this area, but not here.

Steve · 7 August 2024

★★★★★ 5/5

Google

During late 2025, I engaged JLL for a rental property valuation. George Lamb conducted the assessment and delivered comprehensive market insights, including current rental values, demand levels, and detailed comparable properties that had recently let in the area. His transparent approach and clear explanation of expected rental income gave me confidence in moving forward. Based on JLL's valuation, we proceeded to market the property. Amelia Hoskin quickly identified a tenant who matched our criteria perfectly. The entire process was streamlined and professional from start to finish, with the final agreed rent matching the guide in price George had recommended in his initial assessment. The service demonstrated strong market knowledge, efficient execution, and clear communication throughout, resulting in a successful letting that met both our timeline and financial expectations.

Melinda · 2 February 2026

★★★★★ 5/5

Google

Emma and Raphael are just brilliant! They have let my property a series of times now, quickly and to great tenants. They are such a pleasure to work with. They communicate quickly and clearly. Their advice has always been spot on. They are high quality and totally efficient with everything they do. They have also been super helpful and introduced me to fantastic suppliers to help complete refurbishment works. I couldn't be in better, safer hands.

Kenton · 7 August 2024

★★★★★ 5/5

Google

We can’t thank Alex enough for his incredible support and efficiency after we experienced water damage in January. From the moment we reported the issue, he took charge, ensuring that everything was handled as quickly and smoothly as possible. He coordinated electricians, carpet installers, and other professionals to get our home back to normal in record time. He even arranged for the removal of a damaged sofa after two years (the landlady previously refused to remove it). Alex’s professionalism, responsiveness, and dedication made a difficult situation so much easier to deal with. We truly appreciate his efforts!

Masoud · 2 August 2025

★★★★★ 5/5

Google

Amelia was the best leasing agent I’ve ever met. She was warm, informative, responsive and super helpful throughout the whole journey. She took time to listen and always put our needs first. We are so happy with our new home. Thank you, Amelia. ☺️

Sylvia · 13 August 2025

★★★★★ 5/5

Google

Thank you Jll for helping me to find my future flat to live, my agent Amelia Hoskin helped me a lot, at first I had chosen a property, but for some reason it was cancelled, and Amelia helped me to find another property when there was a shortage of properties, thank you so much Amelia, I was amazed at Amelia's excellent ability.（Maybe have some grammar problems, my English isn't very good. 😂)

Ruize · 5 August 2024

★★★★★ 5/5

Google

Stayed with the team for three years. Highly professional and they know the ins and outs of managing a property which made things straight forward. Checkin was smooth and handled over the video. Any amendments were made and the team is very responsive. Checkout was also smooth and communication is excellent. I would encourage greater flexibility when renewing contracts when tenants are looking to shift.

M · 7 August 2024

★★★★★ 5/5

Google

Raphael and Emma were very helpful and made the whole process really straightforward and simple, they provided loads of helpful information at every stage - by far the best experience of renting a property we've ever had!

Molly · 7 August 2025

★★★★★ 5/5

Google

My first time renting in London. Thanks to Hannah for making this process quick and simple!

1 · 13 February 2026

★★★★★ 5/5

Google

As tenants we have always received outstanding service from all the guys at manning stainton. In particular Luke Whaler goes above and beyond and is a credit to the company

Adam · 2 October 2025

★★★★★ 5/5

Google

I cannot fault the service I received one bit. The Houseman team made my moving process stress free from start to finish. From the viewing with Raphael, to the referencing process with Emma. They were amazing. Emma was polite, professional and efficient. Always keeping me updated, every step of the way. Would 100% recommend them if you would like a seamless moving process.

Alisha · 7 August 2024

★★★★★ 3/5

Google

I'm gonna give them 3 stars because of the check out process. Yes it's true the cleaning company did not clean some parts, but they went back and re-did the whole thing. There was then drama with a missing key, which was not missing in the end. And then loads of back and forth about tiny issues that weren't issues. And they reduced 50 pounds of my deposit. I knew the new tenants were super happy about the property and even said the conditions were impeccable. After 2 years taking care of that property as it was my own, I'm shocked I had anything reduced from my deposit. It was stressful. In 8 years in London this was the first time something like this happened. What a bumpy check out. Making a fuss for ridiculous things like a missing USB cable...

Gabriella · 16 August 2023

★★★★★ 5/5

Google

Would 100% recommend Mannings, we’ve been tenants in our property for almost 6 years and never had an issue. The rare problems that have occurred have been dealt with professionally and quickly with fantastic communication.

Becca · 2 August 2025

★★★★★ 5/5

Google

Lily Boswell is always helpful and responsive in all matters. It’s hassle-free to have the office in managing my letting property. Highly recommended.

K.Y · 2 November 2025