JLL Canary Wharf London reviews

★★★★★ 5/5

Trustpilot

Excellent support from Lily Wang and the team

Lily Wang has been excellent at managing the property and has always been proactive in addressing any issues. When a leak occurred, she contacted the building management immediately and made sure it was resolved promptly. She is reliable, responsive and takes real care in her work. I’ve been very happy with my experience as a tenant, and I’m grateful to Lily and the team for their professionalism and for making everything so much easier.

Esther · 3 October 2026

★★★★★ 5/5

Trustpilot

Excellent Services by Chris Chan

I've found Chris to be exceptionally helpful and responsive in managing my property. From the very beginning, he has been a pleasure to work with, always professional, approachable, and genuinely invested in ensuring everything runs smoothly. He keeps me well informed with timely updates, proactively addresses any issues before they become problems, and is always willing to go the extra mile to get things sorted when needed. What truly sets Chris apart is his attention to detail and his commitment to delivering outstanding service. He takes the time to understand my needs and consistently follows through on every request with efficiency and a positive attitude. I always feel confident knowing my property is in such capable hands. Overall, I'm extremely happy with the service I've received from Chris and the team. I would highly recommend him to anyone looking for a dedicated and reliable property manager.

You · 25 August 2026

★★★★★ 5/5

Trustpilot

Tenant and buyer of a flat

From the moment I moved into the flat, the JLL team provided exceptional support. I want to particularly thanks Zakariya Shahid, who was my property manager. Whenever a maintenance issue arose, their response was swift, professional, and courteous, ensuring repairs were handled with minimal disruption to my daily life. Their clear communication and organized approach made renting a seamless, stress-free experience. When the property went on the market, the transition was handled with remarkable care. The sales consultant, Ashton Gordon, kept me fully informed throughout the process, coordinating viewings respectfully and ensuring I felt valued as a long-term occupant rather than just a tenant. Their transparency made a potentially anxious situation smooth and reassuring. That positive relationship ultimately inspired me to buy the flat myself. The JLL team, Ashton and Zak in particular, acted as an invaluable bridge between the landlord and me, navigating the unusual situation where I was both a tenant and a buyer, negotiating a fair agreement and guiding me through the process with absolute professionalism. Their honesty and helpful guidance turned a major life milestone into an absolute pleasure.

Oleg · 2 August 2026

★★★★★ 5/5

Trustpilot

Robin Ayres

As tenants, we had a great experience while Robin Ayres managed our property. He was always professional, approachable, and quick to respond whenever we had questions or needed assistance. His clear communication and willingness to help made the entire tenancy smooth and stress-free. We really appreciated how reliable and supportive he was throughout our time in the property. We'd happily recommend Robin to anyone looking for a professional and dependable property manager.

Nurten · 8 September 2026

★★★★★ 4/5

Trustpilot

We have had a good experience with JLL…

We have had a good experience with JLL Canary Wharf Office. Their service is always helpful, efficient, and professional. Special thanks to our Property Manager, Paige Waller, for her exceptional support. Paige is highly proactive, responsive, and knowledgeable. She always provides timely advice, resolves issues quickly, and helps ensure our property is well managed. Her efforts have also helped accelerate the letting process. Thank you, Paige, for all your good work and excellent service!

Celine · 24 August 2026

★★★★★ 5/5

Google

I recently moved into a property listed by JLL, my second in a row, and once again an absolutely flawless experience from start to finish. The viewing, referencing, and agreement process were all handled seamlessly, and I wouldn't hesitate to recommend JLL to anyone looking for their next home. A special mention to Adam Garson and Helena Borgese, who were fantastic throughout. Their quick turnaround on the listing and genuine support at every step made what can be a stressful process feel effortless. Couldn't have asked for a better team to help me find my new home.

Yashwant · 4 July 2026

★★★★★ 5/5

Trustpilot

Excellent Service

Our property Manager, Enoch Chiu, has provided excellent service managing our apartment. He is always responsive, and answers all our queries in detail. In addition to the attentive services he provided during the lease term, we are most appreciative of the help and support that he has given us on the recent tenancy termination process. We are a foreign landlord and are unfamiliar with what needs to be done. But Enoch was able to explain very clearly and gave us all the details to make the whole termination a smooth process for us.

CC · 21 June 2026

★★★★★ 5/5

Trustpilot

Five stars all the way for JLL

Five stars all the way for JLL! I have just completed a two-year tenancy managed by them, and I couldn't be happier with the experience. From day one right through to moving out, the entire process was seamless, professional, and entirely stress-free. A special, massive shout-out goes to Enoch, who was my main point of contact throughout the two years. Enoch was absolutely fantastic. Whenever I had a query or needed assistance, he was incredibly responsive, proactive, and always went above and beyond to ensure everything was handled smoothly. It is rare to find a property manager who is genuinely this attentive and supportive. If you are looking for an agency that actually cares about its tenants and delivers top-tier service, I highly recommend JLL. Thank you, Enoch, for making my time in the property such a great experience!

Ben · 11 June 2026

★★★★★ 5/5

Trustpilot

Chris Chan

Chris Chan was very helpful and very polite. Throughout the longer tenancy ha has always replied to my emails very quick and the process of me getting any support or maintenance in the flat was quick, smooth and with keen eye to delivering quality solutions and works. Chris was very engaging, and clearly cares about maintaining a high standard both landlords and tenants need. At the end of the tenancy the communication was still great and he helped secure my deposit promptly!!! We have worked quite well in a long tenancy will not be easy to find another agent like him!!!

Andrea · 3 June 2026

★★★★★ 5/5

Trustpilot

Maham has been a property manager…

Maham has been a property manager taking care of my flat for the last two years. I recently had some damage to the property which required repair work to be done. She was communicative, efficient and eager to help in this stressful period. JLL has been managing the property for over a decade and she is one of the best informed and competent team members I have dealt with.

N/A · 29 July 2026

★★★★★ 4/5

Trustpilot

JLL has been great in getting me…

JLL has been great in getting me accomodation - the property I wanted was originally unavailable but the moment it went back on the market they let me know and were incredibly helpful getting me set up! I would like to give special thanks to Hannah Davis who has been my point of contact through my tenancy, who has been nothing but friendly and helpful :)

Mike · 13 August 2026

★★★★★ 5/5

Google

Adam and Helene from JLL helped us find a flat in London. We were very happy with their work, they guided us very well throughout the whole process. They helped us pro-actively and our questions were answered very quickly and in a solution-orientated way. We can recommend Adam and Helene without reservation. Should we ever look for a new flat, we will do it with them again. Update: When we moved out after a year, things unfortunately didn’t go so well with JLL. When we moved in, we had a property manager from JLL who was excellent and very communicative. Unfortunately, he was replaced and we were assigned a new property manager, who was simply a complete disaster. When we moved out after a year, he made false accusations against us, used the wrong move-in report (not the most recent one), claimed that we had caused damage to the flat and that mattresses and other items were missing. He clearly wanted extra money from us. We were then able to prove to him, via emails with the previous property manager and photos, that his claims were untrue. Even then, he simply said, ‘Well, in that case, we’ll just have to take it to the arbitration board.’ Wow. Well, it wasn’t Adam or Helen’s fault directly, but the two of them clearly didn’t really stand up for us with the new property manager within JLL either. So, overall, a mixed picture.

Patrick · 4 May 2026

★★★★★ 5/5

Trustpilot

Our property manager Shaan Birk has…

Our property manager Shaan Birk has been super helpful in addressing all pur issues and questions since we moved in. We had heard such good things about JLL but having experienced it first hand we can attest its all true - they are super professional and responsive - highly recommend!

Pooja · 18 September 2026

★★★★★ 4/5

Google

As a returning client of JLL, we are very satisfied with the fast and professional service provided by the letting, property management, and customer service teams, even during this transition period. Special thanks to Lauren, Paige, and Chris (who speaks Cantonese), whose support has further enhanced our overall experience. We look forward to the team maintaining this high standard of service.

Celine · 4 July 2026

★★★★★ 5/5

Trustpilot

Responsive and willingness to assist

Lily Wang has been very responsive and attentive throughout the process. She communicates clearly, follows up promptly, and makes herself available whenever needed, which we truly appreciate. We value her professionalism and her willingness to assist, and we look forward to continuing to work together. As a parent, it is reassuring to know my daughters are supported by someone who is approachable and easy to reach. Thank you, Lily, for your help so far. We appreciate your dedication.

Dahlia · 25 February 2026

★★★★★ 5/5

Trustpilot

Excellent property / rental management

I have had a very positive experience with JLL’s Greenwich branch for many years now, particularly with Keely, Senior Property Manager. Keely has been responsive, professional, and helpful throughout. She has handled matters efficiently, communicated clearly, and followed up promptly when needed. It is always appreciated to deal with a team that is reliable, practical, and easy to communicate with.

Leo · 6 July 2026

★★★★★ 5/5

Google

Rico and Indra were a pleasure to work with! I recently moved to the UK and am also self-employed. After not having the best experience with other agents, Rico made the whole process super easy. Sorted out a professional guarantor for me and got everything finalised in a couple of days. Highly recommend working with them for your next lease!

Yash · 4 July 2026

★★★★★ 5/5

Trustpilot

My first apartment renting experience…

My first apartment renting experience in the UK and had to say from the very start (viewing, moving in and checkout) the process with JLL has been super smooth. The entire team was also very responsive for any queries I had over the email and one time when I had an emergency, they followed in timely manner to resolve it. Special shoutout to Alexandra Imray who helped me throughout during my final checkout process. They were super responsive, clarified any of my questions, connected me to the cleaning agency as well and helped me move out easily even when I was not in the UK.

Abhishek · 26 January 2026

★★★★★ 5/5

Google

Anya at DDM Barton has been a delight to deal with. Great communication, always cheerfully accompanying us at viewing appointments, answering our many questions about the property we are hoping to buy and giving timely and helpful responses to queries regarding the whole process. Would highly recommend DDM Barton for excellent service.

Katie · 22 August 2026

★★★★★ 5/5

Trustpilot

Renting at Stratford through JLL

We rented a property through JLL at one of their Stratford developments in London, and the experience was excellent from start to finish. The team were professional, responsive, and supportive right from the initial viewings through to moving in and throughout our tenancy. Erjana and Suth were particularly wonderful to work with and genuinely pleasant at every interaction. The wider JLL team was also equally helpful whenever we needed assistance. The process felt smooth, well-managed, and stress-free, including whenever we had any questions to ask. We would happily recommend JLL to anyone looking to rent in London.

Nitin · 9 January 2026

★★★★★ 5/5

Google

Emma and Raphael were fantastic in helping my partner and I secure our new flat. Everything was handled incredibly quickly and seamlessly, with clear and consistent communication throughout the entire process. What could have been a long and stressful experience was made smooth and efficient thanks to their professionalism and support. My partner and I are really looking forward to moving in, and we would highly recommend them to anyone.

Karen · 22 March 2026

★★★★★ 5/5

Trustpilot

Thank you, Paige.

I would like to thank Paige Waller for being an excellent property manager. For several years she has managed my property with professionalism and efficiency. My queries are replied to promptly and any issues are dealt with effectively and thoughtfully. I really appreciate it, Paige. Thank you!

Claire · 27 August 2026

★★★★★ 5/5

Trustpilot

Excellent Property Management Support

Paige Waller has been extremely professional, responsive, and helpful throughout the entire property management process. She is always quick to communicate, patient with questions, and very reliable in handling any issues that arise. Her support has made everything much smoother and less stressful. I truly appreciate her dedication and would highly recommend her to anyone looking for a trustworthy property manager.

Yanzhen · 19 May 2026

★★★★★ 5/5

Google

Adam Garson and Helena Borgese were very helpful with finding and helping me move in to my new flat. Adam was very friendly, showed me around the flat and all around the building even though I showed up a bit late to the viewing, he was very understanding and professional. Really appreciate the help from both of you.

Ali · 4 June 2026