Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience
I highly recommend Lily Wang as a property manager. My experience with her has been excellent; she is consistently proactive, supportive, and quick to resolve issues. Recently, we required a couple of repairs in our ensuite, and Lily efficiently managed the communication between myself and maintenance to ensure the work was completed promptly.
L.D
Laetitia · 30 June 2026
Agent replied · 2 July 2026
Thank you so much, Laetitia. We're delighted that Lily has provided such proactive and efficient support with your property maintenance. She will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotTaysir Hussein has been an excellent…
Taysir Hussein has been an excellent property manager for Madeira Tower. She is professional, responsive, and always assist with any queries or issues promptly. Her communication is clear, and she consistently demonstrates a high level of care and dedication in managing the property. I appreciate her support and would highly recommend her services.
Leong · 18 June 2026
Agent replied · 19 June 2026
Thank you so much, Leong. We're delighted that Taysir has provided such responsive and dedicated support at Madeira Tower. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotOur JLL Property Manager Mr Zakariya…
Our JLL Property Manager Mr Zakariya Shahid was extremely competent in managing a recurrent episode of sewage leak crisis from floor above our apartments. He has arranged the necessary repairs & restorations, beside mediated partial compensation from owner that has caused the sewage leak. Well done.
Yee · 28 July 2026
Agent replied · 5 August 2026
Thank you so much, Yee Chiang. We're delighted that Zakariya managed such a challenging situation with competence and professionalism, arranging the necessary repairs and securing compensation on your behalf. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotI had a wonderful experience with JLL
I had a wonderful experience with JLL, especially thanks to Keely Wesley. Keely was always professional, super quick to respond, and genuinely always very helpful throughout my entire tenancy. She made everything smooth and stress-free. 5 stars all the way!
MC · 3 September 2026
Agent replied · 5 September 2026
Thank you so much, MC. We're delighted that Keely made your tenancy smooth and stress-free. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI would like to say Waller Paige is one of the best property manager I ever met. Recently me and my friend have an urgent problem. And she spent so much time on us. Although we sometimes act a bit aggressive, she respond to us really patiently. And I heard this week is just after her annual leave. Me and my friend felt very sorry to push her too much. But in the whole process till now, she acts really professional and patient. So, we write this comment to thank her.
Keyang · 11 October 2025
Agent replied · 24 March 2026
Thank you for taking the time to share your experience with Waller Paige. We're delighted to hear that she has made such a positive impression on you and your friend. It's wonderful to know that Waller demonstrated exceptional professionalism, patience, and dedication, especially in handling your urgent problem right after her annual leave. Her commitment to providing excellent service, even in challenging situations, is truly commendable. We appreciate your understanding and acknowledgment of her efforts. Your feedback is valuable to us, and we'll make sure to recognize Waller for her outstanding performance. We're grateful to have her on our team and to have clients like you who appreciate the hard work of our staff. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
GoogleI had an outstanding experience renting an apartment in Canary Wharf through JLL all down to the incredible support from Joanna and Indra. From the first viewing to move-in day, they were professional, responsive, patient and super knowledgable about the buildings and area.
Joanna was friendly, knowledgeable, and went the extra mile to make sure I felt confident at every step. Indra ensured all the documentation and logistics were handled smoothly and efficiently, making what can often be a stressful process feel easy and seamless especially moving to London from Overseas.
Their communication was top-notch, and I always felt well-informed and taken care of. I couldn’t be happier with my new place, and it’s all thanks to their excellent service. Highly recommend JLL, especially Joanna and Indra - ask for them !
Jordan · 10 October 2025
Agent replied · 24 March 2026
Dear Jordan, thank you for taking the time to leave such positive feedback. I will ensure that Joanna and Indra are made aware of your comments.
★★★★★ 5/5
GoogleI have worked with Adam from JLL Canary Wharf Residential on two occasions now, and both times he has been incredibly professional and efficient.
He is genuinely quick to respond and handles everything with impressive speed, which made the whole process, from arranging the viewing to negotiating the offer and finalising the details, smooth and stress-free.
Adam was always available and made everything feel straightforward, which really helped reduce the stress that often comes with moving.
Stephanie was also a great support, her clear and timely communication around the tenancy agreement made everything so much easier. It was a real pleasure to deal with both of them.
Overall, I had a very positive experience with the JLL Canary Wharf team. It is reassuring to know that such dedicated and capable professionals are there to guide you through the process.
Elena · 9 October 2025
Agent replied · 24 March 2026
Dear Elena, what amazing feedback for Adam, thank you so much for taking the time to leave a review.
★★★★★ 5/5
TrustpilotTiffany has been looking after us for…
Tiffany has been looking after us for many years, and she has always been highly professional. She makes the whole process simple and efficient, and consistently provides us with the best advice. We truly appreciate her excellent service and would highly recommend her.
卉芳 · 24 July 2026
Agent replied · 5 August 2026
Thank you so much, 卉芳. We're delighted that Tiffany has consistently provided you with such professional and efficient service over the years. She will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotZakariya was very professional and…
Zakariya was very professional and supportive during our stay, in a flat managed by JLL. He understood any queries clearly and then had a high bias for action to get them addressed.
Due to Michael, Zak and amazing team at JLL, our stay was comfortable.
Thanks team!
HARSHIT · 25 June 2026
Agent replied · 27 June 2026
Thank you so much, Harshit. We're delighted that Zakariya and Michael were able to ensure your stay was comfortable and that they responded so efficiently to your queries. The team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotSara Maloney was our property manager…
Sara Maloney was our property manager for 4 years, she was always very responsive and helpful in informing us about events that would impact our building and in swiftly acting on any maintenance issues. Thanks Sara for your great service and wishing you all the best
Customer · 2 July 2026
Agent replied · 3 July 2026
Thank you so much for this wonderful feedback. We're delighted that Sara provided such responsive and helpful service throughout your tenancy. She will be thrilled to hear how much her support meant to you, and we wish you all the best for the future.
★★★★★ 5/5
TrustpilotAppreciation for Excellent Support from JLL and Lucian
Dear JLL Team,
I would like to take a moment to sincerely thank your team for the professional and thoughtful support I have received during my rental process. In particular, I would like to highlight the outstanding work of my agent, Lucian, whose dedication and care made a real difference for me.
From the very beginning, Lucian has been incredibly responsive, patient, and attentive to all my needs and concerns. He not only guided me clearly through every step of the process but also provided solutions whenever challenges arose. His professionalism, efficiency, and kind attitude made what could have been a stressful journey into a smooth and reassuring experience.
I deeply appreciate his commitment, and I feel very lucky to have had his support. It is clear that Lucian not only represents the high standards of JLL but also brings genuine care and responsibility into his work.
Thank you again to JLL for having such an excellent team member. I will definitely recommend your services to my friends and peers in the future.
Yiran · 12 September 2025
Agent replied · 4 October 2026
Thank yo for taking the time to leave such a positive and detailed review.
★★★★★ 5/5
GoogleFrom viewing to moving in less than a week later!
Adam & Helena went above and beyond to organise all the different moving components to help me move in asap.
I hardly had to think about anything!
Thanks again to the team. Great experience.
George · 4 July 2026
Agent replied · 18 June 2026
Thank you so much, George. We're delighted that Adam and Helena could make your move so seamless and stress-free. The team will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleAdam has been absolutely amazing throughout the entire renting process. From start to finish, he’s been incredibly responsive, professional, and supportive. We had several unexpected issues come up that made the process quite stressful, but Adam was always there to help. He was always quick to respond and proactive in finding solutions. His communication and dedication really made all the difference. Couldn’t have asked for a better agent. Highly recommend working with him!
Meili · 9 November 2025
Agent replied · 24 March 2026
What a brilliant review to receive, many thanks.
★★★★★ 5/5
TrustpilotMy experience with JLL has always been…
My experience with JLL has always been positive and attentive. I'd like to thank Chris Chan, who managed a property I rented last year - he was always professional and punctual.
Charlie · 22 September 2026
Agent replied · 25 September 2026
Thank you so much, Charlie. We're delighted that Chris provided such professional and attentive service throughout your tenancy. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleKate and her team certainly did everything, despite some small issues out of DDM’s control. Very professional and kept us up to date all the way through the sale process with updates. Thank you very much.
Moyna · 20 August 2026
Agent replied · 27 August 2026
Thank you, Moyna! We're thrilled to hear that our team kept you informed throughout the process and handled everything professionally. Your positive feedback motivates us to maintain our high standards. We appreciate your support!
★★★★★ 5/5
GoogleWe had the pleasure of being assisted by Ms. Jennifer Dawson, who was exceptionally understanding, professional, responsive, and helpful throughout the entire process.
Her dedication, patience, and excellent level of service made our experience extremely positive and smooth. We would sincerely like to congratulate the company for having such a valuable and professional employee as Ms. Dawson.
We greatly appreciate all her support and assistance, and we will certainly be happy to contact her again for any future business.
Our sincere thanks and appreciation to Ms. Jennifer Dawson for her outstanding service.
Dany · 13 September 2026
Agent replied · 9 September 2026
Thank you for sharing your wonderful feedback, Dany. We're absolutely delighted that Jennifer provided such exceptional service throughout your experience. She will be thrilled to hear your kind words, and we're proud to have her as part of our Canary Wharf team. We truly appreciate you taking the time to recognise her dedication and professionalism.
★★★★★ 5/5
GoogleRico provided nothing short of amazing service. From the start, he was attentive to our needs, patient, and quickly understood the kind of properties we were looking for.
Just two days before we were due to move, the place we thought was secured fell through. Rico went above and beyond to quickly find us another great place, turning what could have been a nightmare move into a smooth experience. We’re so grateful, thank you, Rico!
Mayo · 9 October 2025
Agent replied · 24 March 2026
Dear Mayo, thank you for taking the time to leave a review. I am sorry you had a disappointment at the beginning and I am so please Rico was able to assist and turn this around.
★★★★★ 5/5
TrustpilotMy unit is managed by JLL for a couple…
My unit is managed by JLL for a couple of years already. Paige provided me with excellent service all the time. He always responded to my questions immediately. Thank you Paige for the good service.
Win · 24 August 2026
Agent replied · 2 September 2026
Thank you so much, Win. We're delighted that Paige has provided such excellent and responsive service over the years. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleWe recently bought a house through DDM in Barton. Kate and Anya were really friendly and good to deal with, and handled our questions and problems in a kind and efficient manner. We would be more than happy to use DDM again.
Chris · 27 June 2026
Agent replied · 27 August 2026
Thank you for your wonderful feedback, Chris! We’re thrilled to hear that Kate and Anya provided you with friendly and efficient service during your home buying experience. It was a pleasure assisting you, and we look forward to helping you again in the future!
★★★★★ 5/5
TrustpilotTay Hussein
Tay Hussein, Property Manager of JLL has provided excellent services. Taysir is very professional, responsible with proper follow through. Taysir is prompt in response and provides good advice. Taysir also provides good and effective solutions. Good job!
Jimmy · 30 July 2026
Agent replied · 5 August 2026
Thank you so much, Jimmy. We're delighted that Taysir has provided you with such professional, responsive and effective service. He will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotTenancy Experience
I had a very positive experience with JLL throughout my tenancy and check-out process in London.
A special thank you to Hannah Davis, who was extremely professional, responsive, and supportive from start to finish. She always kept us updated, replied to emails promptly, and handled the entire deposit and check-out process in a very clear and helpful manner.
Moving out and dealing with tenancy matters can sometimes be stressful, but Hannah made the process much smoother with her communication and assistance throughout.
Overall, a very professional and well-managed experience. Thank you again to Hannah and the JLL team.
Yigit · 12 May 2026
★★★★★ 5/5
TrustpilotEnoch was a great property manager!
Had a really good and efficient experience with JLL, especially Enoch who managed our tenancy.
moving out can usually be a stressful process, but everything was handled clearly and efficiently from start to finish. Communication with Enoch was consistent - he was ON IT haha
Enoch was really helpful in guiding us through the check-out process, coordinating things like the cleaning and making sure everything was aligned for the inventory. The deposit return was also handled promptly once everything was resolved, which we really appreciated.
Overall, a smooth and professional experience -thanks again for the support. Would happily move with JLL again
Cayden · 4 May 2026
★★★★★ 5/5
GoogleKate was absolutely wonderful. So efficient with causing things that were required for a recent sale and purchase. Her calm manner reassured myself all the way throughout. Would thoroughly recommend thank you Kate and Anya
Julia · 30 July 2026
Agent replied · 27 August 2026
Thank you so much for your wonderful feedback, Julia! We’re thrilled to hear that Kate provided you with such efficient and calming support during your sale and purchase. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Best wishes from the DDM Residential team!
★★★★★ 5/5
TrustpilotAlways warmly supportive on landlord…
Always warmly supportive on landlord requirements and help needed. Great to have JLL and the team here for us, especially Chris Chan, my property manager, big thanks to you mate.
Jing · 26 August 2026
Agent replied · 2 September 2026
Thank you so much, Jing. We're delighted that Chris and the team have provided such warm and supportive service for your property management needs. Chris will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
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