Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWell done!
JLL has been doing a good job for managing my apartment that has been leased out for many year. Ms Keely Wesley (Senior Property Manager) has been dealing on issues that requires attention professionally and has been very responsive to any queries or information that I require from time to time. With her, I do not have to worry about any issues as I know for sure, she will have it sorted directly unless approvals are required.
Mary · 29 May 2026
Agent replied · 19 June 2026
Thank you so much, Mary! We're delighted that Keely and the team have provided you with such reliable and professional service over the years. Keely will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotKeely Wesley is a highly responsible…
Keely Wesley is a highly responsible manager. He is diligent and dedicated in his work.I communicate with him very easily and enjoy contacting with him for my property.
Hai · 31 May 2026
Agent replied · 19 June 2026
Thank you so much, Hai Kun! We're delighted that Keely has provided such dedicated support for your property. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotWesley Keely always respond super fast…
Wesley Keely always respond super fast and efficient for any issues that we have in our flat to solve or general info,
We can contact any day any time and we are ensure that a respond will follow in 48 hours, thanks a lot and I hope that more agencies has people like you, you care, and that what’s matter.
Roberto · 6 September 2026
Agent replied · 8 September 2026
Thank you so much, Roberto. We're delighted that Keeley has provided such responsive and efficient service in managing your flat. Her dedication to being available and addressing your concerns quickly truly reflects the care we aim to deliver. We really appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotKarl Zheng is best
Karl Zheng is best. really helpful
Yeting · 13 October 2026
Agent replied · 14 October 2026
Thank you so much, Yeting. We're delighted that Karl provided such helpful support during your tenancy. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleFrom viewing to moving in less than a week later!
Adam & Helena went above and beyond to organise all the different moving …
George · 14 June 2026
Agent replied · 18 June 2026
Thank you so much, George. We're delighted that Adam and Helena could make your move so seamless and stress-free. The team will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleDanny Greenland from the Canary Wharf office did a fantastic job on our flat sale. Not only did he find us a buyer but his continued guidance across the process helped ease the stress of what was an incredibly important transaction for us. He was always a pleasure to speak to and we would gladly recommend him.
LC · 23 September 2026
Agent replied · 30 September 2026
Thank you so much. We're delighted that Danny's guidance and support made such an important transaction smoother for you. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotWaller, Paige
Waller, Paige is always fast response and efficient in carrying out her responsibility.
Leung · 28 August 2026
Agent replied · 2 September 2026
Thank you so much, Leung Yiu. We're delighted that Paige has been so responsive and efficient in managing your property. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 4/5
TrustpilotExperience with Suth & JLL
Our experience working with Suth Canbert has been really good. Where we’ve had any issues with the flat, he promptly supported us and ensured issues were resolved as soon as possible. We lived in the same property in Legacy Tower for 4 years and have had an overall good experience with JLL.
Adina · 21 October 2025
Agent replied · 4 October 2026
Many thanks for taking the time to leave such positive feedback.
★★★★★ 5/5
TrustpilotEnoch is very professional and patient…
Enoch is very professional and patient to follow. 👍
Cherry · 8 September 2026
Agent replied · 11 September 2026
Thank you so much, Cherry. We're delighted that Enoch's professionalism and patience made such a positive impression. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotLily Wang
Working with Lily Wang at JLL has been a tremendous improvement from my previous property management experience. To me, Lily has demonstrated true professionalism as a property agent. She follows up promptly and keeps me well informed. Her proactive and service oriented approach have given me the assurance that my interests as a landlord are being well looked after.
Heng · 12 August 2026
Agent replied · 14 August 2026
Thank you so much, Heng Ong Chan. We're delighted that Lily has provided you with such professional and proactive service throughout your landlord experience. Lily will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotTaysir Hussein is incredibly helpful
Taysir Hussein is incredibly helpful, polite, and professional. She goes above and beyond to ensure high-quality customer service.
Rami · 23 June 2026
Agent replied · 24 June 2026
Thank you so much, Rami. We're delighted that Taysir provided such excellent service. She will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotGreat
Paige has been a great property manager throughout our stay in the flat. She has been helpful, supportive, and proactive, and making sure any issues we had would be solved quickly. Thank you for your help and service!
Aniela · 13 January 2026
Agent replied · 26 January 2026
Thank you for your five star review.
★★★★★ 5/5
TrustpilotI had an urgent leak under my kitchen…
I had an urgent leak under my kitchen sink, and Hannah Davis was incredibly helpful. She arranged a repair immediately, and the engineer arrived within an hour and fixed everything quickly.
Really grateful for the fast and efficient service. Would definitely recommend.
W · 4 December 2025
Agent replied · 4 October 2026
Many thanks for such a detailed five star review.
★★★★★ 5/5
Trustpilotissues at home (Flat 3 Galleons view E14 3EX)
Hi, always I received very good action from Paige Waller (JLL property manager) to fix some issues at home. The last ones were : dampness on the wall in the master room and bathroom, fix heating in the master room, fix the broken window blind in the children bedroom. Service was done properly and very quickly.
PITSHOU · 24 August 2026
Agent replied · 2 September 2026
Thank you so much, Eric. We're delighted that Paige has been so proactive in resolving your maintenance issues quickly and properly. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotLily Wang, Great experience!
Lily Wang made the entire experience lovely! She’s always been available whenever I had a question or doubt, replying quickly and with such good energy!
She made the entire tenancy experience very comfortable and with a very professional and fair service! Can not recommend dealing with her enough!
Carlos · 7 October 2025
Agent replied · 4 October 2026
Brilliant feedback, thank you so much for taking the time to leave a review.
★★★★★ 5/5
TrustpilotJLL canary wharf is very helpful and…
JLL canary wharf is very helpful and efficient. Our property manager Paige is also very helpful. Whenever there’s anything need to be fixed in our flat, it gets sorted with with a week!
Recommend!
Demi · 11 February 2026
Agent replied · 24 February 2026
Thank you for taking the time to leave such detailed five star feedback.
★★★★★ 5/5
GoogleI would like to say Waller Paige is one of the best property manager I ever met. Recently me and my friend have an urgent problem. And she spent so much time on us. Although we sometimes act a bit aggressive, she respond to us really …
Keyang · 14 October 2025
Agent replied · 24 March 2026
Thank you for taking the time to share your experience with Waller Paige. We're delighted to hear that she has made such a positive impression on you and your friend. It's wonderful to know that Waller demonstrated exceptional … More
★★★★★ 5/5
TrustpilotGreat experience
Tiffany is a very helpful property manager.
She is always responsive, helpful and professional during my stay with JLL.
XXX · 5 June 2026
Agent replied · 19 June 2026
Thank you so much for your feedback! We're delighted that Tiffany has provided such responsive and professional support throughout your stay. She'll be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotEnoch is very professional and helpful
Enoch is very professional and helpful, always answering my questions, make us easy to work with JLL as an overseas landlord.
Carmen · 20 May 2026
Agent replied · 19 June 2026
Thank you so much, Carmen. We're delighted that Enoch has made managing your property from overseas so straightforward with his professional and helpful support. He'll be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotOver and above...
I had a last minute request for access to my flat which came through from the duty manager. Despite being out of the office Keely still made sure everything ran smoothly and both the tennants and the duty manager were fully informed at all times. You couldnt wish for better support than that, thank you!
David · 19 August 2026
Agent replied · 2 September 2026
Thank you so much, David. We're delighted that Keely went above and beyond to coordinate everything smoothly despite being out of the office. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleWe have worked with Emma and Raphael from Houseman for 8 years and in that time we have found them extremely responsive, acting responsibly on behalf of the tenants and the landlords be it moving in, moving out or issues that occur during the tenancy.
They have very good relations with the contractors they use and can always be relied upon to take a pragmatic view around any issues that crop up. Trust is a word that sometimes gets forgotten in this area, but not here.
Steve · 22 July 2024
Agent replied · 22 July 2026
Thank you for the five star review.
You are a pleasure to work with.
★★★★★ 5/5
TrustpilotEnoch is very knowledgeable and…
Enoch is very knowledgeable and professional. We are grateful for his service.
May · 11 July 2026
Agent replied · 14 July 2026
Thank you so much, May. We're delighted that Enoch's knowledge and professionalism have supported you so well. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotJLL Rental Team. Excellent service.
All the staff on the rental team at JLL have been excellent. They are always easy to deal with and provide great communication throughout the entire process, from finding a tenant to ongoing property management.
A special mention to Alexandra Imray and Hannah Mitchell, thank you both for your outstanding support.
Jenrow · 14 May 2026
★★★★★ 5/5
GoogleVery pleased with the smooth experience of finding a property with JLL, responsive, friendly, and made the whole process easy. Especially thanks to Jennifer and Indra for being so helpful.
Gabriele · 24 February 2026
Agent replied · 24 March 2026
Many thanks for leaving a five star review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
