JLL Canary Wharf London reviews

★★★★★ 5/5

Trustpilot

I had a very positive experience with…JLL

I had a very positive experience with JLL, particularly with Alexandra Imray. Throughout the tenancy process, she was exceptionally responsive, professional, and helpful. Every query was handled promptly, and the entire process from enquiry to move-in was smooth and well organised. After moving into the property, I encountered a few issues, including maintenance and appliance-related concerns. She coordinated everything efficiently with the landlord, contractors, and building management, keeping me informed throughout. Thanks to her support, all matters were dealt with quickly and smoothly. I greatly appreciate her dedication, professionalism, and excellent customer service. I would not hesitate to recommend JLL and would especially like to thank her for making my move to London much easier.

Kazuki · 7 August 2026

★★★★★ 5/5

Google

Ayesha was absolutely fabulous. She arranged multiple viewings in the building we wanted, and even organised a viewing for us on a day she wasn't available herself. When teething issues came up with the contract, both Ayesha and JLL stepped …

Prem · 4 June 2026

★★★★★ 5/5

Google

I had an excellent experience with Rico Giovanelli ! From the very start of my tenancy search to finalizing the agreement, Rico was incredibly responsive and always went the extra mile to ensure everything went smoothly. Rico's communication was prompt, clear, professional, and was always available to answer my questions or address any concerns. I highly recommend their services to anyone looking for a reliable and dedicated letting consultant!

Nabil · 11 October 2025

★★★★★ 5/5

Trustpilot

Antonella Frate has been a great help…

Antonella Frate has been a great help throughout my entire rental experience. She has always been responsive, professional, and incredibly helpful whenever I had any questions or needed assistance.

Marwin · 25 August 2026

★★★★★ 5/5

Trustpilot

Antonella Frate has been a great help…

Antonella Frate has been a great help throughout my entire rental experience. She has always been responsive, professional, and incredibly helpful whenever I had any questions or needed assistance.

User · 25 August 2026

★★★★★ 5/5

Google

I had a great experience working with Lauren, Rico, and Indra from JLL. From start to finish, the communication was excellent, and I was kept updated throughout the entire process. I really appreciated that they took the time to call with updates rather than just sending messages. It made everything feel much more personal and gave me confidence that everything was progressing smoothly. They also arranged everything for the tenant’s check-in, making the whole process completely stress-free. Whenever I had any questions, they were always quick to respond and happy to help. I wouldn’t hesitate to recommend them to anyone looking for a professional, reliable, and attentive lettings agent. Thank you for making the process of finding a tenant for my flat so straightforward!

Rosie · 4 August 2026

★★★★★ 5/5

Google

Thanks Kate for all your help ( and shared sense of humour which was much needed at times) . You worked so hard to get the whole chain sorted ( even contacting me when I was abroad

Vicky · 27 June 2026

★★★★★ 5/5

Google

We are plumbing and heating contractors that have worked with Houseman for the last couple of years. We’ve found them to be very organised and honest letting agents, always striving to do the right thing by their contractors, landlords and tenants. When we speak with the tenants on the job, they always say how friendly Houseman are and easy to communicate with. It’s a shame I can’t give 6 stars! ⭐️ ⭐️ ⭐️⭐️⭐️⭐️

Arron · 22 August 2025

★★★★★ 5/5

Trustpilot

Great experience

We have lived in our property for over four years and have had an excellent experience throughout our tenancy. Both the team at JL and our landlords have been supportive, professional, and a pleasure to deal with. Our Property Manager, Paige Waller, has always been responsive, helpful, and highly professional. Any queries or maintenance matters have been dealt with promptly, and communication has always been clear and efficient. Overall, we have been very happy with the service we have received and would not hesitate to recommend JL to anyone looking for a well-managed rental property.

Mila · 28 July 2026

★★★★★ 5/5

Trustpilot

Zak is a great professional

Zak is a great agent, he is always on top of everything and very helpful. I truly appreciate his assistance every time I have an issue at the property.

Sol · 9 August 2026

★★★★★ 5/5

Google

Kate and her team at the Barton office get the highest marks from me. Friendly, professional, and patient. They must be good, because this is the second time that I’ve worked with them. Highly recommended.

Sarah · 27 June 2026

★★★★★ 5/5

Trustpilot

Great help!

Tay Hussein has been great as a property manager. She was extremely helpful in coordinating an inspection while I was out of the country, making it a stress-free experience. Thanks Tay!

Aaron · 24 July 2026

★★★★★ 5/5

Google

I had a great experience with JLL while securing accommodation in London. I worked with Rico, who was exceptional from start to finish. Within just a day of getting in touch, he had helped me find a beautiful apartment. He was always quick to respond, incredibly helpful with any questions I had, and genuinely a pleasure to deal with throughout. Thanks to Rico, what could have been a stressful move from Dublin to London felt smooth and straightforward.

James · 4 April 2026

★★★★★ 5/5

Google

Very great experience with JLL Residential. Lily Wang is our property manager and she has been very professional, supportive, and quick to respond whenever we have questions. She is always helpful and makes sure everything is handled smoothly. We really appreciate her support and the excellent service she provides.

Ahmad · 10 March 2026

★★★★★ 5/5

Trustpilot

Renting in London with JLL

I had a great experience renting my apartment near King's Cross for the past three years, thanks to Yezi Li from JLL. Throughout the entire tenancy she was consistently professional, responsive, and very easy to deal with. Any repairs or maintenance issues were handled extremely quickly, often within a day or two, and communication was always clear and prompt. It made a big difference knowing that if something came up, it would be taken care of without hassle. She was also very organised with paperwork and general communication, which made renting the property a smooth and stress-free experience. I would happily recommend Yezi Li and JLL to anyone looking for a reliable and professional letting agent in London.

Anna · 16 March 2026

★★★★★ 5/5

Trustpilot

Excellent Experience and Professional Service for Over Four Years

My experience with JLL has been very positive from the very beginning. I have been working with them for more than four years, and throughout that time they have consistently demonstrated professionalism, commitment, and a strong focus on delivering excellent service. More recently, we have had the support of Tay, who has stood out for responding quickly to our questions and taking a proactive approach. Not only does Tay address our requests efficiently, but also goes the extra mile to find the best possible solution for every situation. Overall, it has been a very satisfying experience, and I highly recommend JLL for the quality of its service and the dedication of its team.

Aken · 10 July 2026

★★★★★ 5/5

Trustpilot

We had a great experience working with…

We had a great experience working with Taysir Hussein. From the very beginning, he has been incredibly kind, patient, and professional. As he is new to the team, he has gone above and beyond to make sure everything was sorted for our flat, always keeping us updated. Nothing ever felt like too much trouble, and his friendly, helpful attitude made the whole process much less stressful. We really appreciate all the time and effort Taysir Hussein put into helping us, and it’s clear he genuinely cares about providing excellent service. Thank you again, Taysir Hussein, we truly appreciate all your help and would highly recommend you to anyone looking for outstanding customer service.

Diana · 10 July 2026

★★★★★ 5/5

Trustpilot

Excellent support and professional dispute resolution

5 stars for JLL and my property manager Maham Iftikhar! Maham recently handled a tricky end-of-tenancy cleaning dispute for my property, where the previous tenants refused to pay the full cleaning costs. Maham guided me through the TDS process with absolute clarity. Not only did she ensure we had all the evidence, including the check-in inventory and professional cleaning records, to support my claim, but she also answered a lot of my questions about the dispute process in detail, as this is my first time encountering this situation. Thanks to her thorough preparation, the TDS final dispute report awarded me the full cleaning cost, saving me nearly £400! Throughout the process, she was responsive, transparent, and professional. It’s a relief to have a property manager who knows the legal requirements inside out and fights for the landlord's best interests.

Emily · 9 July 2026

★★★★★ 5/5

Trustpilot

Great experience

I had a great experience over the past 1.5 years during my tenancy, and I especially want to thank Shaan for all the support throughout. The communication was always smooth, clear, and timely, which made everything so much easier. Shaan was consistently helpful, responsive, and professional from start to finish. Having rented in London for over a decade, I can honestly say this has been the best experience I have had with a property manager.

Emre · 15 April 2026

★★★★★ 5/5

Google

Emma and Raphael are very professional, supportive and always available. We had an amazing experience with their agency. From start to the end, they ensured that everything is handled meticulously. Whenever we faced any problems, they responded immediately and sorted it. Even after we left the property, we requested an end of tenancy letter which was provided promptly. We are very thankful and wish all the very best. Thanks Emma and Raphael.

Vaibhav · 22 July 2025

★★★★★ 5/5

Trustpilot

I rented with JLL from 2023 and 2026

I rented with JLL from 2023 and 2026. My original property manager was not very helpful, not responsive and frequently dismissive. However they have been replaced by Emily He. Emily is excellent, responsive, attentive and keen to deal with problems! Emily has been a great addition and I was glad she was my new property manager. She has been there through out the process and I wish her good luck with her future career!

Sf · 14 April 2026

★★★★★ 1/5

Trustpilot

Terrible property management in Canary…

Terrible property management in Canary Wharf. Under a full management service, they claimed they could not get one of the bill accounts property set-up and asked me to constantly forward the bills and access the informations for them for over a year, which has been ridiculous as I went for full management service for a reason! Today I realized they have been in copy for all the invoices and just did not bother to read emails themselves. Also, there was no communication or update from the agents on matters, most likely you got auto-replies as the “normal working hour” is not long and they are slow in responses. Today, I only knew that our assigned agent went on paternity leave - people should go on paternity leave but JLL really should have arranged for coverage and communicated that clearly in advance given how long that leave would be, particularly when there is ongoing issue to be sorted out and tenant is checking out. Generally it has been such a hassle and mess throughout the entire process, I would not recommend their rental service at all, in particular if you are trying to do full management service for peaceful mind, that “full management” model is close to non-existent except for fees paid to them, we experienced two property agents, similar experiences not to bare minimum standards.

Vuitton · 27 June 2026

★★★★★ 5/5

Google

I bought a house through DDM and had a very positive experience I mainly dealt with Anya but Kate was very supportive too. Queries were dealt with promptly and efficiently and this made the process …

Karen · 27 May 2026

★★★★★ 5/5

Trustpilot

Great experience for six years

Been renting with them for six years in Stratford. Suth was our property manager. Brilliant guy! Really looks after you. Highly recommend :)

Ravin · 21 August 2026