JLL Mayfair & Marylebone reviews

★★★★★ 1/5

Google

I dealt with JLL in relation to a UKPC parking charge issued at The Broadwalk Centre, where JLL/Centre Management were asked to review the matter as a goodwill/proportionality issue. The charge was £100, reduced to £60 if paid quickly, for what appears to me to be a minor bay-alignment issue. There was no damage, obstruction or safety issue identified. Centre Management confirmed that they can request cancellation of parking charges in some circumstances, but JLL declined to intervene and referred the matter back to UKPC’s appeal process. I understand that parking rules need to be enforced, but in my view this was a poor use of discretion. JLL’s response felt focused on whether the charge could technically be issued, rather than whether a £100 demand was proportionate for a minor parking-position issue involving a genuine visitor. This experience has left me with a poor impression of how JLL handles customer-facing property management issues where private parking enforcement is involved.

Marco · 19 May 2026

★★★★★ 5/5

Google

Have lived in a JLL property for almost 2 years and been really impressed with the service so far. My partner and I have had terrible experiences with other letting agents in the past (problems not being sorted, slow responses from the team etc) but JLL is nothing like that. Our property manager Catherine is fab and anytime we have needed a contractor sent out (only twice for very small issues) Catherine has turned it round in a matter of hours for us. When you’re a renter it’s really comforting knowing you’re in safe hands if something goes wrong! Recommend!

Lisa · 30 August 2023

★★★★★ 5/5

Google

Have been with JLL for around 2 years so far and have had no problems at all. Catherine Payne has been super helpful and gets back to us really quickly whenever a problem has come up with the property / have any queries with the tenancy. Any sub-contractor repair people we have dealt with have also been really friendly and helpful.

Katie · 30 August 2022

★★★★★ 1/5

Google

This company has extremely poor customer services and discriminates people based on their place of birth. This was reported to the police as a racist abuse and legal action will be taken. I strongly advise anyone to stay away from these people.

Victor · 4 June 2026

★★★★★ 5/5

Google

Have been with JLL for the last 10 months and they've been amazing! Catherine Payne has been our property manager and could not recommend her more - always really prompt when we have a request or concern, and always super friendly. Couldn't recommend them more!

Jemma · 30 August 2022

★★★★★ 5/5

Google

Hi have been using JLL for a number of years now and they are an excellent agency, I would like to thank Faye and Kristen for their helping in securing a tenant again.

Luke · 30 August 2023

★★★★★ 5/5

Google

I wouldn't hesitate to recommend Zoe at JLL Estate Agents. She was really professional and approachable, easy to contact and was really speedy at providing us with updates on our purchase. Thank you!

Chloe · 30 August 2023

★★★★★ 1/5

Google

AVOID AT ALL COST! What an absolute joke of a company. I was looking for an accommodation back in August. They almost never reply to your emails. If you call them up, they just collect your details, tell you that they will send you an email and ignore you for days. They advertise accommodations on their websites that are not even available anymore. It takes their agents weeks to reply to your emails and messages. They tell you that an accommodation is available, ignore your messages for a whole week and then they inform you that they gave the accommodation to someone else. They are wasting your time, energy and money. There’s zero communication between the different departments. They don’t care about their customers at all.

Kristóf · 30 August 2023

★★★★★ 1/5

Google

Could give 0 star if I could. Moved out of my apartment and asked for my deposit back - they tried to charge me £86 for "cleaning service" despite I left the house in the same, high standard & clean condition when I moved in (got photos to prove & the report says so too). They insisted that the apartment is only "domestically cleaned to a high standard" & they needed it to be "professionally cleaned"...What guidelines are they using to define Professional vs domestically cleaned??? (It's also illegal to charge for cleaning services). Asked them for the receipt to prove the apartment was "professional cleaned" when I moved in & asked them for the itemized bill for the move out cleaning service to see what they were "cleaning" - to no response on that. Straight to the TDS dispute & court

JM · 30 August 2023

★★★★★ 1/5

Google

Disappointing services. I asked the property manager to get the acceptance from the tenant to pay for the cleaning fee as the check out report mentions further cleaning needed. She arranged the cleaning and deduct tenant’s deposit without their acceptance. Eventually, the tenant lodged a dispute to TDS. New tenant moved in for less than a month and requested to fix the door. JLL paid the expense by deducting from the rent without my consent. It’s not the first time, unacceptable! Check in report is yet to be received after 1 mth since new tenant moved in. Chased the report but no response.

Wong · 30 August 2023

★★★★★ 5/5

Google

Excellent service from Faye who supported us all the way throughout the tenancy process. I would also like to say Kirsten was fantastic through the process and, was always quick to answer any questions me or my friends had. We wanted to …

Daniel · 30 August 2022

★★★★★ 1/5

Google

I had a viewing today and after been outside the property waiting and trying to contact them, Grace Salvini sent me an email saying that the property is no longer available. They said they called me and left a voicemail but I don’t have any missed call or voicemail at all. I also had to ask for the day off at work to do this viewing as I need to move asap. Very unprofessional and a waste of time.

Fran · 30 August 2023

★★★★★ 5/5

Google

Excellent service provided by the JLL team especially Faye H, Kirsten and also Chris at the onset with the viewings. They were all very professional and prompt in responding to our questions/ enquiries. They have been very responsive so far …

Jaaved · 30 August 2022

★★★★★ 1/5

Google

Unprofessional, unprepared snobby time wasters. Had a meeting today at one of their marketing suites, ready to see what they had to offer, put down an offer and deposit to reserve one of their new builds. The member of staff (Manmeet) I had been in contact with via email and had detailed exactly what I was after was totally unprepared. After introducing myself and letting her know I had an appointment with her today, she rudely and rather pretentiously asked me what I was there for. Again I told her that I had an appointment with her, that I was there to see what properties were available. She dismissed my response by simply stating rather rudely that it was a launch day with over 35 people that she had seen so simply couldn't be expected to remember everyone that comes through the door. Again I told her we had an appointment and that I would expect if I'm buying a property that the person I meet to show me around be prepared especially as she was cc'd on the email correspondence from her colleague. Such lack of preparation and professionalism was shocking considering Manmeet is supposed to be a senior site consultant. As a result of her lack of professionalism and her rude behaviour, JLL lost a sale. It was an utter waste of time. JLL - I would strongly advise you train your staff better to be prepared in future when meeting clients and not to rudely ask them at the door 'What are you here for?'.

Di · 6 September 2020

★★★★★ 5/5

Google

Xav was incredibly helpful and professional

Abdulrahman · 15 October 2025

★★★★★ 1/5

Google

Unprofessional, unprepared snobby time wasters. Had a meeting today at one of their marketing suites, ready to see what they had to offer, put down an offer and deposit to reserve one of their new builds. The member of staff (Manmeet) I had been in contact with via email and had detailed exactly what I was after was totally unprepared. After introducing myself and letting her know I had an appointment with her today, she rudely and rather pretentiously asked me what I was there for. Again I told her that I had an appointment with her, that I was there to see what properties were available. She dismissed my response by simply stating rather rudely that it was a launch day with over 35 people that she had seen so simply couldn't be expected to remember everyone that comes through the door. Again I told her we had an appointment and that I would expect if I'm buying a property that the person I meet to show me around be prepared especially as she was cc'd on the email correspondence from her colleague. Such lack of preparation and professionalism was shocking considering Manmeet is supposed to be a senior site consultant. As a result of her lack of professionalism and her rude behaviour, JLL lost a sale. It was an utter waste of time. JLL - I would strongly advise you train your staff better to be prepared in future when meeting clients and not to rudely ask them at the door 'What are you here for?'.

D · 8 March 2020

★★★★★ 1/5

Google

Called JLL today, the person I had on the phone was just plain rude. Honestly if you don’t want to work with people and be a bit more professional change job??? The way she talks on the phone, you’d think someone forced her to be there.

Grace · 15 December 2025

★★★★★ 5/5

Google

Excellent service from star to completion. I would without a doubt use JLL Estate Agent. Catherine Mclaughlin was outstanding in her customer service , efficient helpful and always in regular contact. Highly recommended.

Shirley · 30 August 2022

★★★★★ 5/5

Google

Panashe has been a start. We moved into a new property around the middle of the month. It is thanks to him if actually we went forward with the application. Solar and honest Panashe went to an extra mile to find for us the perfect house. Thank you JLL

P · 30 August 2023

★★★★★ 5/5

Google

Our JLL agent Catherine is very supportive, and we are satisfied and happy to work with her.

Chan · 30 August 2023

★★★★★ 5/5

Google

Fantastic service, new tenant found in 2 days. Katy Henstock was brilliant. Well done JLL

Tony · 30 August 2023

★★★★★ 1/5

Google

Big mistake that they are leaving the West End…

Dad's · 17 July 2026

★★★★★ 1/5

Google

Toured 12 Sherwood Street a few months back with my husband. George was nice, but the receptionist at both JLL and 12 Sherwood Street were short, curt, and rude. In particular, the reception at 12 Sherwood Street asked my husband how he could, “live with a wife like that” after I asked if the doors automatically open for residents in wheelchairs/walkers. Lost a sale and would not recommend.

Kari · 22 September 2020

★★★★★ 5/5

Google

Had a great experience with JLL renting an apartment. Great communication, speedy answers to queries and issues were fixed very quickly. One of the best renting experiences I’ve had (Catherine our property manager was amazing, the first time I’ve ever had a property manager check in out of the blue to make sure everything was going well!) Thanks JLL Deansgate!

Adam · 30 August 2023