1/5
GoogleHad the worst experience ever, held on to reservation fee which was refundable after cancelling for over a year. Ignored multiple times and lies to me twice regarding the same.
Trusted Agent profile · Mayfair, London
Verified
JLL Mayfair & Marylebone Mayfair reviews
★★★★★
172 reviews across 2 platforms
30 Warwick St, Mayfair, London, W1B 5NH
Part of JLL Mayfair & Marylebone, see every office.
JLL Mayfair & Marylebone's office in Mayfair, London, at 30 Warwick St, is rated 4.2 out of 5 across 172 reviews on two platforms, including 158 Google reviews rated 4.1.
About JLL Mayfair & Marylebone Mayfair
Home to some of the world’s most recognizable streets, including Oxford Street, Regent Street, Bond Street, Savile Row and Park Lane, shopping and entertainment is only a stone’s throw with leisure pursuits to suit every taste. Mayfair is home to Royal Parks including Hyde Park, Green Park and St James’s Park, meaning green space is always on your doorstep. Marylebone has developed into a very cosmopolitan central London area, a short way away from Oxford Street and south of Regents Park in West London. The high street is populated with an eclectic mix of shops and restaurants. Of an evening, these areas come alive as Mayfair & Marylebone embrace an impressive selection of theatrical shows, Private Members clubs and Michelin starred restaurants to fill diaries after dark. Transport: Mayfair is a very well-connected area. With Green Park tube station on the Jubilee, Victoria and Piccadilly lines enabling fast access to Heathrow airport. Oxford Circus and Piccadilly Circus stations are both on the Bakerloo line which quickly transport you to Waterloo and Charing Cross mainline train stations. Marble Arch station is on the Central line connecting you to Notting Hill and Holland Park to the west. Education: Mayfair has a plethora of co-educational and independent schools including St George’s Hanover Square, Westminster School, Connaught House and Queen’s College London. The area is home to the Sylvia Young Theatre School, making you feel truly connected to London’s theatreland. The area also attracts national and international students with higher education institutions Westminster University and the London School of Economics.
Reviews
Every review we hold for the Mayfair office, from every platform, shown as written. First names only.
Google5/5
GoogleThey are always very kind. Typically i am in touch with Ms. Catherine Mclaughlin who is always very kind and helpful and she helped me several times to fix a very important and urgent matter
Agent replied · 30 August 2026
Dear Alessio, thank you for your kind comments regarding Catherine and your 5* review. Pleased to hear you're in good hands! Thank you, JLL Manchester Team
1/5
GoogleAVOID like the plague. Never fixed anything we complained about during our year long tenancy. Arranged three inspections that we cleaned and got out of the house for (I WFH so I had to let work know) and Catherine no showed us three times …
Agent replied · 30 August 2026
Dear Elen, I’m sorry to read your comments here. I would like to look into issues you … More
5/5
GoogleJLL have been a great help to me in finding a flat to rent. They have been supportive and quick to reply at every step and have made what was becoming quite a stressful time simple and painless. I thank all those involved!
Agent replied · 30 August 2026
Dear Thomas, Thank you for taking the time and sharing your experience with us! … More
1/5
GoogleI have found Marta Isabel Mora Saiz to be both unprofessional and rude as well as inappopriate.
1/5
GoogleDo NOT try to rent with this agency, so many problems and impossible to get in touch with before we even got a flat, can't even imagine how bad it would be if I decided to rent with them. AVOID.
Agent replied · 30 August 2026
Dear Zoovie, Sorry to read your comments here, summer time is extremely busy time and we do apologise if you had difficulties to get in touch, please see my details below in case you want to discuss this further: Oliver.Dolan@eu.jll.com +441612387400. Manchester Office Manager
5/5
GoogleBest customer service! They will guide you all the way thru and make the process a breeze. Got our apartment of our dream within days. Thanks JLL!
Agent replied · 30 August 2026
Dear Quintonio, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. We hope you will enjoy your new home! Thank you, JLL Manchester Team
5/5
GoogleVery lucky to have Catherine Payne as my agent. She has always been quick with her response when I need an answer. A very responsible agent!
Agent replied · 30 August 2026
Dear Florence, Feedback like yours is very valuable to us! Thrilled to hear that Catherine has been helpful, professional and responsive! We will make sure this lovely review will reach her! Thank you, JLL Manchester Team
5/5
GoogleMy experience with JLL has been one of the best customer service experiences I have had in any sector. They are kind, responsive, friendly and ALWAYS make me feel that they have my best interest at heart. Charlie and Pandora have been such a delight in helping me with my first home purchase, I almost wish I could get another place just to work with them again. Thanks again for making a scary big life step, seem like a fun skip!
3/5
GoogleMiles ahead of the competition.
5/5
GoogleI had a wonderful experience with JLL. They were helpful every step of the way. Would recommend to anyone!
Agent replied · 30 August 2026
Dear Becky, Thank you for taking the time out to leave us 5 star review. Great to hear that the team was helpful every step of the way! Thank you, JLL Manchester Team
5/5
Googlethe food was amazing
3/5
GoogleThis was my place of work up until Christmas and the build was OK but very corporate. They have got some nice area like the hospitality on the first floor but the rest is mostly white and very uninteresting. Also they is a such a lack of setting, you did have to arrive around 730 in the morning to be guaranteed a seat. Most of the time I sat 3 to a desk which was not good.
1/5
GoogleMade me wait 30 minutes for a viewing before ringing me to tell me the place had gone. Staff there clearly aren’t talking with each other.
Agent replied · 30 August 2026
Hi there, I am sorry to read your comments here I and would like to help you to solve the issue. Could I please ask to get in touch with me on Oliver.Dolan@eu.jll.com or +441612387400 with more details? Thank you, Oliver Dolan, Manchester Office Manager
5/5
GoogleWas a pleasure working with Kirsten and Faye. They helped me throughout the process and very friendly. Will recommend to others to go with this agency.
Agent replied · 30 August 2026
Dear Dipti, Thank you for your 5 star review! … More
5/5
GoogleVery efficient in organising our tenancy Very professional with multiple team members helping us to progress with our tenancy All polite, approachable and friendly staff
Agent replied · 30 August 2026
Dear Dom, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. We'll make sure the team will receive this feedback! Thank you, JLL Manchester
5/5
Googlemodern, stylish office
5/5
GooglePrompt responses and helpful. Nice service for non-local tenants.
Agent replied · 30 August 2026
Dear Venice, Thank you for your 5 star review, it means a lot to us! Thank you, JLL
5/5
GoogleExcellent assistance and communication throughout the entire process
Agent replied · 30 August 2026
Dear Lushen, We are very grateful for your 5 star rating! Thank you, JLL
1/5
GoogleWouldn’t give them a single start if it wasn’t for requiring at least one to leave a review. …
Agent replied · 30 August 2026
Hi there, I'm disappointed to read your 1 star review and would like to help you to solve … More
1/5
GoogleUseless over the phone, failure to respond due to excuses which make no sense, overall very unprofessional
Agent replied · 30 August 2026
Dear Damian, I am unable to locate you on our database. Please find my contact details if you wish to discuss it further - Oliver.Dolan@eu.jll.com or +441612387400. Thank you, Oliver Dolan, Manchester Office Manager
5/5
GoogleVery helpful and efficient
Agent replied · 30 August 2026
Hi there, Thank you for your 5 star review! Thank you, JLL Manchester Team
5/5
GoogleGreat renting service. Professional.
Agent replied · 30 August 2026
Dear Matthew, thank you for your 5 star review, much appreciated!
1/5
GoogleVery unprofessional and no integrity on selling properties. They do not take accountability. Do not trust them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about JLL Mayfair & Marylebone Mayfair
How many reviews does JLL Mayfair & Marylebone Mayfair have?
JLL Mayfair & Marylebone's Mayfair office has 172 reviews across two platforms: 158 on Google, 14 on Facebook (across the whole business).
What is JLL Mayfair & Marylebone Mayfair's rating?
JLL Mayfair & Marylebone Mayfair is rated 4.2 out of 5 across all 172 reviews, and 4.1 out of 5 on Google from 158 reviews.
Where is JLL Mayfair & Marylebone's Mayfair office?
JLL Mayfair & Marylebone Mayfair, 30 Warwick St, Mayfair, London, W1B 5NH.
