JLL Manchester reviews

★★★★★ 5/5

Google

Michael was fantastic to work with from start to finish and seamlessly managed the entire process end to end to ensure everything kept moving. To be honest, the whole team were fantastic to work with and I would highly recommend them - thanks again!

Carla · 30 November 2025

★★★★★ 5/5

Google

Have lived in a JLL property for almost 2 years and been really impressed with the service so far. My partner and I have had terrible experiences with other letting agents in the past (problems not being sorted, slow responses from the team etc) but JLL is nothing like that. Our property manager Catherine is fab and anytime we have needed a contractor sent out (only twice for very small issues) Catherine has turned it round in a matter of hours for us. When you’re a renter it’s really comforting knowing you’re in safe hands if something goes wrong! Recommend!

Lisa · 8 October 2022

★★★★★ 5/5

Google

I’ve been in the property industry for 40 years so when it comes to selling your own home, you know what you are looking for. …

Gaynor · 31 May 2026

★★★★★ 5/5

Google

Have been with JLL for around 2 years so far and have had no problems at all. Catherine Payne has been super helpful and gets back to us really quickly whenever a problem has come up with the property / have any queries with the tenancy. Any sub-contractor repair people we have dealt with have also been really friendly and helpful.

Katie · 20 March 2023

★★★★★ 5/5

Google

Hi have been using JLL for a number of years now and they are an excellent agency, I would like to thank Faye and Kristen for their helping in securing a tenant again.

Luke · 30 March 2024

★★★★★ 5/5

Google

Have been with JLL for the last 10 months and they've been amazing! Catherine Payne has been our property manager and could not recommend her more - always really prompt when we have a request or concern, and always super friendly. Couldn't recommend them more!

Jemma · 20 March 2023

★★★★★ 5/5

Google

We were dealing with JLL as new tenants, and it's honestly made renting an absolute breeze. They are so organised, responsive and friendly. Everything is sorted for you, and they're quick to answer any questions you might have. They even rang to walk through all the utility accounts. Would highly recommend to any renters.PositiveResponsiveness, Professionalism

Holly · 27 August 2021

★★★★★ 1/5

Google

AVOID!!! Myself and a friend started the process to rent an apartment with JLL, all information that was requested from us was filled in and in a timely manner, JLL requested a holding deposit to which we paid instantly to ensure we could get this processed as fast as possible, due to no fault of our own the agreement can not go ahead and we have now been bluntly advised the holding deposit is non refundable, we tried our best to ensure that everything was completed and JLL are refusing to give us our holding deposit back under section 3 of the holding deposit terms, to which we never wanted to back out of the agreement at all. Complete theft from a company to do this to individuals that are looking to move as fast as possible and now we are left with no holding deposit to put down on another property. Would completely AVOID at all costs, plenty of reputable & professional estate agents in Manchester and I will be looking to dispute this further.

Corbyn · 30 September 2023

★★★★★ 1/5

Google

AVOID AT ALL COST! What an absolute joke of a company. I was looking for an accommodation back in August. They almost never reply to your emails. If you call them up, they just collect your details, tell you that they will send you an email and ignore you for days. They advertise accommodations on their websites that are not even available anymore. It takes their agents weeks to reply to your emails and messages. They tell you that an accommodation is available, ignore your messages for a whole week and then they inform you that they gave the accommodation to someone else. They are wasting your time, energy and money. There’s zero communication between the different departments. They don’t care about their customers at all.

Kristóf · 21 September 2023

★★★★★ 5/5

Google

Excellent service from Faye who supported us all the way throughout the tenancy process. I would also like to say Kirsten was fantastic through the process and, was always quick to answer any questions me or my friends had. We wanted to …

Daniel · 7 October 2022

★★★★★ 1/5

Google

I had a viewing today and after been outside the property waiting and trying to contact them, Grace Salvini sent me an email saying that the property is no longer available. They said they called me and left a voicemail but I don’t have any missed call or voicemail at all. I also had to ask for the day off at work to do this viewing as I need to move asap. Very unprofessional and a waste of time.

Fran · 21 September 2023

★★★★★ 5/5

Google

Excellent service provided by the JLL team especially Faye H, Kirsten and also Chris at the onset with the viewings. They were all very professional and prompt in responding to our questions/ enquiries. They have been very responsive so far …

Jaaved · 9 October 2022

★★★★★ 5/5

Google

Excellent service from star to completion. I would without a doubt use JLL Estate Agent. Catherine Mclaughlin was outstanding in her customer service , efficient helpful and always in regular contact. Highly recommended.

Shirley · 20 March 2023

★★★★★ 5/5

Google

I wouldn't hesitate to recommend Zoe at JLL Estate Agents. She was really professional and approachable, easy to contact and was really speedy at providing us with updates on our purchase. Thank you!

Chloe · 20 March 2023

★★★★★ 5/5

Google

Panashe has been a start. We moved into a new property around the middle of the month. It is thanks to him if actually we went forward with the application. Solar and honest Panashe went to an extra mile to find for us the perfect house. Thank you JLL

Phoebe · 30 March 2024

★★★★★ 1/5

Google

Leased out my apartment through them and contracted them to manage it as well. Once contract was signed, their after-service went downhill. The property manager, Gurjit was not helpful at all! She was totally not professional, inexperienced and did not handle any issues properly. I felt most of the time, she was bias towards the tenant. Prior to the tenancy, I had engaged JLL for a PAT test but was only notified after 3 months when the tenant reported a problem with the appliance. Whenever the tenant reported issues with the flat, the property manager did not investigate on the issue i.e. whether the tenant had misuse it or caused damaged to it, however only insisted that I as the landlord to pay for all the damage/ repair. I’ve paid JLL every month to manage the property, yet most of the time, I felt I was managing the property myself! I had to engage my own contractor to visit the property and to ‘investigate’ the issues due to the incompetence of the property manager. She initially sent me quotation from JLL's contractor, to which I thought the contractor had inspected the appliances. Afterwards, she only informed me that she herself had carried out the 'inspection' and only sent photos to the contractor for quotation. This is not the way to manage a property! Sending photos is not how you solve an electrical problem or provide a quotation!! She even accused my contractor of not giving notice to the tenant when in fact the tenant had already agreed for my contractor for the visit. Also, she even asked me to ‘repair’ trivial issues like shower blockage. This clearly falls under the responsibility of the tenant! A property manager should know that! The tenant has moved out of the property for nearly two months yet I was not given a check-out inspection report. I had to personally requested for it!! When I read the report, to my horror, one of the towel rail was damaged/ removed from the wall. I subsequently informed the property manager and she simply responded that the tenant could not be charged for the repair and stated that “items break throughout the tenancy and tenant could not be charged”. I told her that this was contrary to the tenancy agreement and she replied saying that I have to go through Tenancy Deposit Scheme for any compensation. Overall management experience: 0/10 Do not engage them in managing your property, unless you want to pay them and do their work for them!

Joyce · 3 May 2020

★★★★★ 5/5

Google

Panashe has been a start. We moved into a new property around the middle of the month. It is thanks to him if actually we went forward with the application. Solar and honest Panashe went to an extra mile to find for us the perfect house. …

Shibi · 20 March 2024

★★★★★ 5/5

Google

First time moving into a non student accommodation as I am graduating and Victoria was more than helpful with any questions I had, also very helpful and made sure I had everything I needed. Couldn’t recommend them more!

Niamh · 20 March 2022

★★★★★ 5/5

Google

Used the services of Jones Lang for the sale of our new build apartment. Rob Butler was the Sales Consultant assigned to help us. Throughout the selling process, he was extremely professional, competent and very reliable. My husband and I …

Darrel · 8 September 2021

★★★★★ 1/5

Google

AVOID AT ALL COST! What an absolute joke of a company. I was looking for an accommodation back in August. They almost never reply to your emails. If you call them up, they just collect your details, tell you that they will send you an email and ignore you for days. They advertise accommodations on their websites that are not even available anymore. It takes their agents weeks to reply to your emails and messages. They tell you that an accommodation is available, ignore your messages for a whole week and then they inform you that they gave the accommodation to someone else. They are wasting your time, energy and money. There’s zero communication between the different departments. They don’t care about their customers at all.

ChrisE · 4 November 2022

★★★★★ 5/5

Google

When no other letting agencies in Manchester were even answering the phone JLL helped me step by step to find a place.Tjey have great customer service.Thanks so much!

Panamaworldwideinvestments · 20 March 2023

★★★★★ 5/5

Google

Excellent service from the start. Lukas was punctual & professional from the beginning. He very quickly understood exactly what we were looking for & showed us 3 properties that exactly matched the brief. Lukas was also available even after …

Dave · 8 September 2021

★★★★★ 1/5

Google

Disappointing services. I asked the property manager to get the acceptance from the tenant to pay for the cleaning fee as the check out report mentions further cleaning needed. She arranged the cleaning and deduct tenant’s deposit without their acceptance. Eventually, the tenant lodged a dispute to TDS. New tenant moved in for less than a month and requested to fix the door. JLL paid the expense by deducting from the rent without my consent. It’s not the first time, unacceptable! Check in report is yet to be received after 1 mth since new tenant moved in. Chased the report but no response.

Wong · 8 October 2022

★★★★★ 1/5

Google

Wouldn’t give them a single start if it wasn’t for requiring at least one to leave a review. Called over 40 times to confirm a date of when I will be moving in to my new property and I have never received a call back from any of those calls. We keep getting told tomorrow we will receive our contract confirming this but we have been told this for almost a week now. Absolute shambles of a company and would not recommend unless you have every hour of the day to chase them and even then good luck!

H · 8 October 2022