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★★★★★
163 reviews across 2 platforms
1 Oxford St, Manchester, M1 4PB
Part of JLL, see every office.
JLL's Manchester office at 1 Oxford St is rated 4.0 out of 5 across 163 reviews on two platforms, including 150 Google reviews rated 4.0.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleVery helpful staff, personal service, really go the extra mile to help you find the ideal property. Nothing but good things to say about my experience. Special thanks to Leanne, who has provided a warm, professional and attentive service throughout.
5/5
GoogleAmazing team to deal with and I haven't even moved into my property yet. Fast response to emails making a move stress free. Many thanks to all the team especially Megan and Faye.
5/5
GoogleFaye and Team have done a fantastic job processing our application in 3 working days in this covid situation. They made our process quick and stress-free. I would recommend the JLL estate agency to anyone who is looking to rent or buy. Thanks a lot.
Dear Sai, Thank you very much for taking time to write this review. … More
2/5
GooglePoor service. Started all well, didn’t finish very well. First, this agency didn’t inform us about law changes about how much notice you need to provide to a tenant before they move out. Second, they posted keys to the WRONG address …
Dear Kristina, I’m sorry to read your comments here. I would like to look into issues you … More
5/5
GoogleJLL and their team have been amazing! Huge kudos to Katy who has been so professional and helpful throughout this whole process with my partner and I; answering every single niggly enquiry and making this whole transition so much easier as …
Dear Liv, Thank you, your review means a lot to us and we will make sure to pass your … More
5/5
GoogleGreat service so far with moving into my new city centre apartment in the northern quarter. After having such a bad experience with my current living situation I am so pleased with how punctual, attentive and helpful JLL have been. …
Hi Kieran, Thank you for sharing your kind words. … More
5/5
GoogleWas a pleasure working with Kirsten and Faye. They helped me throughout the process and very friendly. Will recommend to others to go with this agency.
Dear Dipti, Thank you for your 5 star review! … More
1/5
GoogleMade me wait 30 minutes for a viewing before ringing me to tell me the place had gone. Staff there clearly aren’t talking with each other.
Hi there, I am sorry to read your comments here I and would like to help you to solve the issue. Could I please ask to get in touch with me on Oliver.Dolan@eu.jll.com or +441612387400 with more details? Thank you, Oliver Dolan, Manchester Office Manager
5/5
GoogleVery lucky to have Catherine Payne as my agent. She has always been quick with her response when I need an answer. A very responsible agent!
Dear Florence, Feedback like yours is very valuable to us! Thrilled to hear that Catherine has been helpful, professional and responsive! We will make sure this lovely review will reach her! Thank you, JLL Manchester Team
1/5
GoogleChased up an Apartment for 6 weeks before it was listed online as I was in talks with the people moving out and they were happy to move out earlier out of kindness and convenience to me. …
Dear YonuCook, I am sorry to hear about your experience with JLL. Could I please ask to get in … More
5/5
GoogleEveryone seems very knowledgable. Friendly, yet proffesional service. Particular thanks to Chris, Juliet and Lee who have all been fantastic from start to finish. Would happily recommend to my friends and family.
5/5
GoogleStaff are great, really attentive and actually listen to what you need. Very helpful and individual assistance. Almost feels like a personal service. Leanne has been incredibly helpful from day 1
5/5
GoogleHad a great experience with JLL’s team Faye, Zoe, and Catherine. I received the apartment on time, and had a few requests which were followed up and solved immediately by the team.
Dear Khalid, Thank you for sharing your experience with us. Wonderful to hear that Faye, Zoe and Catherine were helpful with your rental. We do hope you will enjoy your new home. Thank you, JLL Manchester Team
5/5
GoogleI dealt with Chris and Faye and both were professional and responsive throughout. They made renting a new apartment as painless as possible!
5/5
GoogleRob was really helpful in the sale of my very first property, always accommodating and available to answer my (very) many emails and phonecalls. Would highly recommend him!
5/5
GoogleVery efficient in organising our tenancy Very professional with multiple team members helping us to progress with our tenancy All polite, approachable and friendly staff
Dear Dom, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. We'll make sure the team will receive this feedback! Thank you, JLL Manchester
1/5
GoogleMade me wait 30 minutes for a viewing before ringing me to tell me the place had gone. Staff there clearly aren’t talking with each other.
Hi there, I am sorry to read your comments here I and would like to help you to solve the issue. Could I please ask to get in touch with me on Oliver.Dolan@eu.jll.com or +441612387400 with more details? Thank you, Oliver Dolan, Manchester Office Manager
5/5
GoogleGreat renting service. Professional.
Dear Matthew, thank you for your 5 star review, much appreciated!
5/5
GoogleVery helpful and efficient
Hi there, Thank you for your 5 star review! Thank you, JLL Manchester Team
5/5
GoogleI had a wonderful experience with JLL. They were helpful every step of the way. Would recommend to anyone!
Dear Becky, Thank you for taking the time out to leave us 5 star review. Great to hear that the team was helpful every step of the way! Thank you, JLL Manchester Team
1/5
GoogleCalled multiple times, every single time I was asked for my contact number and email and I never got any contact back. Trying to arrange a viewing with them is absolutely impossible.
Dear Dean, We're very sorry to read your comments here. We'll try to get in touch with you, but just in case here are my details too: Katy.Henstock@eu.jll.com or 07927674766. Once again we do apologies for the delay. Thank you, JLL Manchester Team
5/5
GoogleVery fast replies to any enquiries we had and very helpful in helping us secure a tenancy that we had been struggling to find for a while!
Dear Ben, Thank you for sharing your experience with us. … More
1/5
GoogleI would highly suggest you DONT use JLL from both a tenant and landlord perspective. I am a tenant moving out, I never got sent an inventory at the start therefore the landlord has no protection over the property and i am entitled to my deposit back in full no matter what. I have been ignored, hung up on ect... the list goes on. DO NOT USE
1/5
GoogleUseless over the phone, failure to respond due to excuses which make no sense, overall very unprofessional
Dear Damian, I am unable to locate you on our database. Please find my contact details if you wish to discuss it further - Oliver.Dolan@eu.jll.com or +441612387400. Thank you, Oliver Dolan, Manchester Office Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
JLL's Manchester office has 163 reviews across two platforms: 150 on Google, 13 on Facebook (across the whole business).
JLL Manchester is rated 4.0 out of 5 across all 163 reviews, and 4.0 out of 5 on Google from 150 reviews.
JLL Manchester, 1 Oxford St, Manchester, M1 4PB.
