JLL Manchester reviews

★★★★★ 1/5

Google

Could give 0 star if I could. Moved out of my apartment and asked for my deposit back - they tried to charge me £86 for "cleaning service" despite I left the house in the same, high standard & clean condition when I moved in (got photos to prove & the report says so too). They insisted that the apartment is only "domestically cleaned to a high standard" & they needed it to be "professionally cleaned"...What guidelines are they using to define Professional vs domestically cleaned??? (It's also illegal to charge for cleaning services). Asked them for the receipt to prove the apartment was "professional cleaned" when I moved in & asked them for the itemized bill for the move out cleaning service to see what they were "cleaning" - to no response on that. Straight to the TDS dispute & court

J · 2 October 2022

★★★★★ 5/5

Google

I have dealt with Faye H. from JLL Manchester regarding a certain property. She had dealt with my request and inquiries with the most professional and responsive manner. Although the agreement was not finalised due to disagreements, Faye …

Rayan · 7 October 2021

★★★★★ 5/5

Google

Panashe has been a start. We moved into a new property around the middle of the month. It is thanks to him if actually we went forward with the application. Solar and honest Panashe went to an extra mile to find for us the perfect house. Thank you JLL

Fatou · 25 May 2023

★★★★★ 5/5

Google

Had a great experience with JLL renting an apartment. Great communication, speedy answers to queries and issues were fixed very quickly. One of the best renting experiences I’ve had (Catherine our property manager was amazing, the first time I’ve ever had a property manager check in out of the blue to make sure everything was going well!) Thanks JLL Deansgate!

Adam · 30 September 2023

★★★★★ 2/5

Google

Poor service. Started all well, didn’t finish very well. First, this agency didn’t inform us about law changes about how much notice you need to provide to a tenant before they move out. Second, they posted keys to the WRONG address ignoring the one provided in an email; and there was no name and no return address! Quite unprofessional. Also, not the best agency in communicating while they were in charge of the flat

Kristina · 3 May 2022

★★★★★ 5/5

Google

Our JLL agent Catherine is very supportive, and we are satisfied and happy to work with her.

Chan · 20 March 2023

★★★★★ 2/5

Google

Poor service. Started all well, didn’t finish very well. First, this agency didn’t inform us about law changes about how much notice you need to provide to a tenant before they move out. Second, they posted keys to the WRONG address ignoring the one provided in an email; and there was no name and no return address! Quite unprofessional. Also, not the best agency in communicating while they were in charge of the flat

Kristina · 22 March 2022

★★★★★ 5/5

Google

Fantastic service, new tenant found in 2 days. Katy Henstock was brilliant. Well done JLL

Tony · 20 March 2023

★★★★★ 5/5

Google

Very friendly staff. Faye, Lukas and Edi made our move into the apartment possible within 12 days. They made the whole transition very smooth and comfortable. They are quick to answer to any queries. Just moved in and so far everything has been great. Not to mention the concierge staff are quite helpful. I highly recommend.

Abinaya · 20 March 2021

★★★★★ 5/5

Google

I had a very good experience renting with JLL. Their staff(Faye Hamilton, Kirsten Jacobs, Chirs Aylward) are pleased to offer suggestions and help to us with a very high efficiency compared with other company. All the administrative process took just about 2 weeks to finish in this difficult covid19 situation. That is amazing.

Jue · 20 March 2021

★★★★★ 1/5

Google

I took a flat from JLL , I started getting multiple issues from day 1 in the property. I dropped multiple emails with the issue, but for multiple days there was no response. I had to pay additional money to stay in a hotel. The service has been pathetic. I would not recomend any to take a house from JLL.

Ashwini · 20 March 2022

★★★★★ 5/5

Google

Our experience has been very positive from the beginning. They have always been very quick and attentive in resolving our doubts. The whole procedure has been very simple thanks to the facilities they have given us. We have been able to carry out our move very quickly. We are very happy and we really appreciate the service provided.

Nerea · 20 March 2022

★★★★★ 5/5

Google

Moved into a new flat today and the whole process has been made as easy as it could have possibly been. Grace, Faye and Kirsten have been so great and responsive to any questions I’ve had over the last month, going out of their way to help. I’m feeling very satisfied now on day 1.

Sam · 20 March 2022

★★★★★ 5/5

Google

JLL have been a great help to me in finding a flat to rent. They have been supportive and quick to reply at every step and have made what was becoming quite a stressful time simple and painless. I thank all those involved!

Thomas · 20 March 2023

★★★★★ 5/5

Google

Best customer service! They will guide you all the way thru and make the process a breeze. Got our apartment of our dream within days. Thanks JLL!

Quintonio · 30 March 2024

★★★★★ 1/5

Google

AVOID like the plague. Never fixed anything we complained about during our year long tenancy. Arranged three inspections that we cleaned and got out of the house for (I WFH so I had to let work know) and Catherine no showed us three times …

Elen · 9 October 2022

★★★★★ 5/5

Google

The staff have been brilliant throughout! They have kept in contact with us constantly and answered an queries we have had quickly. We cant wait to move in . Thanks to Lukas, Kirsten and Faye for all your help!

Danielle · 20 March 2021

★★★★★ 1/5

Google

Do NOT try to rent with this agency, so many problems and impossible to get in touch with before we even got a flat, can't even imagine how bad it would be if I decided to rent with them. AVOID.

Zoovie · 20 March 2023

★★★★★ 4/5

Google

Rob was very helpful, professional and informative when I was buying my apartment but most importantly he was very cheerful, positve and made the whole process very enjoyable - only downside is the place didnt feel quite the same when he was no longer there !

Heather · 20 March 2017

★★★★★ 5/5

Google

Really good experience with JLL. Had a flat viewing on a Saturday and put the deposit down four days later. Really fast email replies and unlike previous letting agents I've used, JLL didn't mess me around and tried their best to move you in fast. Would strongly recommend. Thank you!

Tom · 25 June 2021

★★★★★ 5/5

Google

We were very grateful for Chris's excellent support. Throughout the process he was really helpful and provided the expertise and guidance necessary for a successful transaction during lockdown. Thank you Chris and thank you JLL

Theresa · 20 March 2021

★★★★★ 5/5

Google

They are always very kind. Typically i am in touch with Ms. Catherine Mclaughlin who is always very kind and helpful and she helped me several times to fix a very important and urgent matter

Alessio · 31 March 2023

★★★★★ 5/5

Google

A great team - highly professional and friendly. Leanne was extremely efficient and helped us to find a fantastic property, and also ensured that the purchase went through smoothly. Lee Hill, the Sales and Lettings Manager, is always a …

Alison · 2 September 2016

★★★★★ 5/5

Google

Very helpful staff, personal service, really go the extra mile to help you find the ideal property. Nothing but good things to say about my experience. Special thanks to Leanne, who has provided a warm, professional and attentive service throughout.

Adam · 13 May 2016