Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleIt’s my second time dealing with JLL. I had a fantastic experience working with Ashton at JLL. From our first viewing to final completion, he was remarkably professional, responsive, and transparent throughout. Highly recommend Ashton to anyone looking for a truly reliable and dedicated property professional.
Jenny · 14 September 2026 · JLL Greenwich
Agent replied
Dear Jenny,
Thank you for your 5 star review. Thrilled to hear that Michael and Ed were great at helping you with your purchase, we will make sure they get recognition they deserve!
Thank you,
JLL Greenwich Team
★★★★★ 5/5
GoogleWe had a great experience with Hanan while renting our apartment in Finsbury Park. We were desperate to get everything completed quickly and move into the flat on time, and Hanan was absolutely amazing throughout the whole process.
She went above and beyond to help us, was always supportive and responsive, and did everything she could to make sure we got the flat on time. We truly appreciate all her hard work and would highly recommend Hanan to anyone looking to rent a property.
Majda · 13 September 2026 · JLL Finsbury Park
Agent replied · 9 September 2026
Thank you so much for your wonderful feedback, Majda. We're delighted that Hanan provided such exceptional support during what sounds like a time-sensitive move. She will be thrilled to hear how much her dedication and responsiveness meant to you. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleWe had the pleasure of being assisted by Ms. Jennifer Dawson, who was exceptionally understanding, professional, responsive, and helpful throughout the entire process.
Her dedication, patience, and excellent level of service made our experience extremely positive and smooth. We would sincerely like to congratulate the company for having such a valuable and professional employee as Ms. Dawson.
We greatly appreciate all her support and assistance, and we will certainly be happy to contact her again for any future business.
Our sincere thanks and appreciation to Ms. Jennifer Dawson for her outstanding service.
Dany · 13 September 2026 · JLL Canary Wharf
Agent replied · 9 September 2026
Thank you for sharing your wonderful feedback, Dany. We're absolutely delighted that Jennifer provided such exceptional service throughout your experience. She will be thrilled to hear your kind words, and we're proud to have her as part of our Canary Wharf team. We truly appreciate you taking the time to recognise her dedication and professionalism.
★★★★★ 5/5
GoogleJust had my first hand experience with JLL, and they are really helpful and fast with their response. I was assisted with Kyle. He’s a fast responder and gives straight forward instructions.
O · 12 September 2026 · JLL Stratford
Agent replied · 16 September 2026
We're delighted that Kyle's responsiveness and clear communication made your experience with us so positive. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI had a great experience finding and renting an apartment with Tommie. He made the entire process easy and was always willing to answer or explain any questions I had. Tommie is very patient and accommodating, I would definitely recommend to anyone looking for a real estate agent.
Sara · 12 September 2026 · JLL Chelsea
Agent replied · 16 September 2026
Thank you so much, Sara. We're delighted that Tommie made finding and renting your apartment such a smooth experience. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleWe had a brilliant experience with Tommie from start to finish. He helped us find our new apartment at Chelsea Riverview and made the whole process incredibly straightforward.
Tommie really understood what we were looking for, was always quick to respond and kept us updated throughout. He was helpful without ever being pushy, and genuinely went out of his way to make sure everything went smoothly.
We’re really happy with the apartment and couldn’t recommend Tommie highly enough. Easily one of the best experiences we’ve had with an estate agent.
Will · 12 September 2026 · JLL Chelsea
Agent replied · 16 September 2026
Thank you so much, Will. We're delighted that Tommie made finding your new apartment at Chelsea Riverview such a positive experience. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleXav Hastings was incredibly helpful throughout the whole process. He was professional, responsive and patient, always keeping us updated and making everything feel straightforward from start to finish. He took the time to answer our questions and was genuinely reassuring whenever we needed help. We really appreciate all his support and would happily recommend him to anyone looking for a reliable and thoughtful agent. Xav, we love you 🥰
Hua · 11 September 2026 · JLL Nine Elms
Agent replied · 16 September 2026
Thank you so much, Hua. We're delighted that Xav's professionalism and support made the process feel so straightforward for you. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleThe team here is amazing and super helpful, special thanks to Rico and Indra
Supransh · 10 September 2026 · JLL Canary Wharf
Agent replied · 30 September 2026
Thank you so much, Supransh. We're delighted that Rico and Indra provided such helpful service throughout your experience. The team will be thrilled to hear this feedback, and we truly appreciate you taking the time to share it.
★★★★★ 5/5
GoogleI had a fantastic experience working with Xav. From start to finish, they were incredibly professional, responsive, and genuinely committed to helping me secure the property i was in search of.
Communication was excellent throughout the entire process. They were always available to answer questions, explain everything clearly, and keep me updated at every stage. Their knowledge of the market and attention to detail gave me a lot of confidence, and their negotiation skills were truly impressive.
I would highly recommend them to anyone looking for a reliable, knowledgeable, and trustworthy
Bushra · 9 September 2026 · JLL Nine Elms
Agent replied · 9 September 2026
Thank you so much for your wonderful feedback, Bushra. We're delighted that Xav provided such professional and dedicated service in helping you secure your property. The Nine Elms team will be thrilled to hear how much their knowledge, communication, and negotiation skills meant to you. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleXav was fantastic throughout the whole process of finding my apartment in Thames City, Nine Elms. He was professional, responsive, and genuinely helpful from start to finish. He understood exactly what I was looking for and made the whole search and renting process smooth and straightforward.
Communication was always quick and clear, and he was happy to answer any questions I had along the way. I’m really happy with the apartment and would definitely recommend Xav to anyone looking for a place in London. Thanks again, Xav!
Yousef · 9 September 2026 · JLL Nine Elms
Agent replied · 5 September 2026
Thank you so much, Yousef. We're delighted that Xav made your apartment search smooth and straightforward. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI had a really smooth and positive experience renting my apartment through JLL, thanks to both Xav Hastings and Joanna. Xav was fantastic from the very beginning, he took the video of the property, was super responsive, and took the time to introduce me through the property clearly. He made the whole initial process feel easy and stress-free, and I really appreciated his friendly and professional approach.
Once the paperwork stage came around, Joanna took over seamlessly. She handled all the contracts, payment confirmations, and final steps with great efficiency and attention to detail. She was always quick to respond whenever I had questions, which gave me real peace of mind leading up to move-in day.
Jason · 9 September 2026 · JLL Nine Elms
Agent replied · 5 September 2026
Thank you so much, Jason. We're delighted that Xav and Joanna made your rental experience smooth and stress-free from start to finish. They'll both be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotEnoch is very professional and patient…
Enoch is very professional and patient to follow. 👍
Cherry · 8 September 2026 · JLL Canary Wharf
Agent replied · 11 September 2026
Thank you so much, Cherry. We're delighted that Enoch's professionalism and patience made such a positive impression. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI had a really positive experience with Tianne during my property search. She was patient, answered all my questions, she provided me with so much reassurance during the process.
I’m looking forward moving into my new home!
M · 8 September 2026 · JLL Stratford
Agent replied · 8 September 2026
Thank you so much, M K. We're delighted that Tianne provided such excellent support during your property search. Her patience and reassurance throughout the process truly reflects the care we strive to deliver. We really appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotRobin Ayres
As tenants, we had a great experience while Robin Ayres managed our property. He was always professional, approachable, and quick to respond whenever we had questions or needed assistance. His clear communication and willingness to help made the entire tenancy smooth and stress-free.
We really appreciated how reliable and supportive he was throughout our time in the property. We'd happily recommend Robin to anyone looking for a professional and dependable property manager.
Nurten · 8 September 2026 · JLL Canary Wharf
Agent replied · 9 September 2026
Thank you so much for your kind words, Nurten. We're delighted that Robin provided such professional and supportive service throughout your tenancy. He will be thrilled to hear this feedback, and we truly appreciate you taking the time to recognise his dedication and reliability.
★★★★★ 5/5
TrustpilotWesley Keely always respond super fast…
Wesley Keely always respond super fast and efficient for any issues that we have in our flat to solve or general info,
We can contact any day any time and we are ensure that a respond will follow in 48 hours, thanks a lot and I hope that more agencies has people like you, you care, and that what’s matter.
Roberto · 6 September 2026 · JLL Canary Wharf
Agent replied · 8 September 2026
Thank you so much, Roberto. We're delighted that Keeley has provided such responsive and efficient service in managing your flat. Her dedication to being available and addressing your concerns quickly truly reflects the care we aim to deliver. We really appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleThis is long overdue but Hanan Qasseem was immensely helpful in finding us our current flat for our family and we are delighted with it. She went above and beyond to ensure we were happy as well as our landlady. Top notch agent!
Ladane · 4 September 2026 · JLL Finsbury Park
Agent replied · 8 September 2026
Thank you so much, Ladane. We're delighted that Hanan provided such excellent service in helping you find your family home. Her commitment to ensuring both you and your landlady were happy truly reflects the care we aim to deliver. We really appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleWe had a great experience with Charlie while finding our new flat. He was friendly, transparent and always quick to respond, and his clear communication helped us secure our new home. We really appreciated all his help and would definitely recommend him!
Hannah · 4 September 2026 · JLL Nine Elms
Agent replied · 8 September 2026
Thank you so much, Hannah. We're delighted that Charlie provided such excellent service in helping you secure your new home. His dedication to clear communication and responsiveness truly reflects the standards we strive for. We really appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleMassive thank you to Hanan and her team! I couldn't have asked for a better experience. From our initial email exchange to our first meeting and throughout the entire tenancy process, she was absolutely amazing. I was on a very tight timeline and needed to move quickly, but Hanan made what could have been a stressful experience seamless and stress-free. I felt genuinely supported every single step of the way. If you’re looking for someone who is proactive, caring, and truly goes above and beyond for her clients, I cannot recommend Hanan and the team highly enough!
Sabrina · 4 September 2026 · JLL Finsbury Park
Agent replied · 4 September 2026
Thank you so much, Sabrina. We're delighted that Hanan and the team made your tight timeline feel seamless and stress-free. They'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 1/5
GoogleMade an enquiry on the 21st August received a responce a few days later was told they’d respond back to me for a possible viewing. I then emailed again was ignored for over a week I called up to find out what’s going on only to be told someone’s put an offer in for the property I wanted. Poor communication, awful customer service. If you want to be ignored go ahead and use them
Asa · 4 September 2026 · JLL Finsbury Park
Agent replied · 5 September 2026
Thank you for sharing your feedback, Asa. I'm truly sorry your experience fell short of the standards we set for ourselves. We'd really value the opportunity to discuss this further with you. Please contact Rosie.Williams@jll.com if you'd like to explore this with us.
★★★★★ 5/5
GoogleI’m grateful to Rosie at JLL for being so amazingly helpful and patient throughout my purchase of my new home. From the very first viewing up to completion a couple of days ago, Rosie has been fabulous- responsive, efficient and very patient with my many questions at various points in the process. She was a pleasure to work with and I appreciate it greatly. Thank you!
Ann · 4 September 2026 · JLL Finsbury Park
Agent replied · 1 September 2026
Thank you so much, Ann. We're delighted that Rosie made your home purchase such a positive experience from viewing through to completion. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleHanan from JLL is a superstar. She was absolutely lovely to work with from start to finish. She had fantastic communication, was on time, showed the flat with patience and made sure next steps were clear. She also recently helped me escalate an issue we've been having with my current property manager from the china desk (this is not even her area but she was happy to provide support where she could). JLL really can't ask for a better team member!
Amy · 4 September 2026 · JLL Finsbury Park
Agent replied · 11 August 2026
Thank you so much, Amy. We're delighted that Hanan provided such excellent service throughout your experience. She'll be thrilled to hear this feedback, and we're grateful she could assist with your property management matter too. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI had a wonderful experience with JLL, especially thanks to Keely Wesley. Keely was always professional, quick to respond, and genuinely always super helpful and happy to help throughout my entire tenancy. She made everything smooth and stress-free. 5 stars all the way!
Marlena · 4 September 2026 · JLL Greenwich
Agent replied · 5 September 2026
Thank you so much, Marlena. We're delighted that Keely made your tenancy smooth and stress-free. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotI had a wonderful experience with JLL
I had a wonderful experience with JLL, especially thanks to Keely Wesley. Keely was always professional, super quick to respond, and genuinely always very helpful throughout my entire tenancy. She made everything smooth and stress-free. 5 stars all the way!
MC · 3 September 2026 · JLL Canary Wharf
Agent replied · 5 September 2026
Thank you so much, MC. We're delighted that Keely made your tenancy smooth and stress-free. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI had a wonderful experience with JLL, especially thanks to Keely Wesley. Keely was always professional, quick to respond, and genuinely always super helpful and happy to help throughout my entire tenancy. She made everything smooth and stress-free. 5 stars all the way!
Marlena · 3 September 2026 · JLL Blackheath
Agent replied · 4 September 2026
Thank you so much, Marlena. We're delighted that Keely made your tenancy smooth and stress-free. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
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