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★★★★★
30 reviews from tenants across 14 offices
30 reviews of JLL come from tenants, rated 4.8 out of 5 on average, across 14 offices. Checked 9 October 2026.
30 reviews from tenants, newest first, with the office each one is about.
4.7/5
View AgentsService Review
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and made everything straightforward and easy to understand. Highly Recommended!
5/5
View AgentsBoth Keelie and Joanna have been incredibly helpful and made the move seamless
Couldn’t have done any better. Keelie was great. She organised and booked in lots of viewing, put no pressure on us whatsoever and couldn’t have done anymore to make the move easier. Joanna was great at getting us ready for the move and coordinating every required, even booking us a parking spot. Great service from both, will make sure I use JLL again because of them
5/5
View AgentsLucian - Very helpful, quick in replying and solving any issue
Very kind and helpful agent. Flexible and very quick in replying to emails. Issues get solved hassle-free and in no time!
5/5
View AgentsVery professional and friendly team
We worked with JLL recently when securing our new home. Throughout the process they were extremely professional, helpful and friendly. All you want when going through the stress of moving house. They accommodated change of move dates easily and no query was ignored or missed. Would definitely recommend them to a friend.
5/5
View AgentsExcellent estate agent, hassle free move
We just moved from Battersea into a 2 bedroom apartment in Wandsworth with the help of Keelie from JLL. Keelie made the usually stressful process easy and the communication was excellent from the initial enquiry onwards. Easily the best estate agent I've used. Thanks Paul and Laura
5/5
View AgentsGreat people, great company
JLL was very attentive, responsive, and quick to answer any/all questions we had. They made our search and our move-in go so smoothly and I recommend them 100%.
5/5
View AgentsHussnain, best agent!
Hussnain is with no doubt one of the best estate agents I have ever had the opportunity to work with. He was constantly available at any given time of the day and always dealt with any given issue in the quickest and most professional manner possible. I would recommend him every single time with no hesitation! Thank you for your continuous support and help! You are great!
5/5
View AgentsGreat service
Professional and helpful service in renting my apartment. No problems whatsoever and all very clear and courteous.
5/5
View AgentsVery Professional and efficent.
Rating only, no written review.
5/5
View AgentsHelpful, efficient, friendly and professional
JLL, and in particular Oliver and Daniel at Nine Elms branch, have been simply fantastic throughout the whole process of finding, negotiating, preparing and moving us into a great new flat. Moving can be stressful, so it makes all the difference to have an agent and agency that make the process as smooth as possible. Can't fault them really!
5/5
View AgentsPerfect
Kiko has been very professional and found the perfect home for us. The rest of the formalities were very easy and quick. Our current property manager answers all our questions very quickly too. We can recommend JLL Stratford at 100%.
5/5
View AgentsExcellent agency
Everyone is very professional and always ready to help. Highly recommended! Thanks to Joanna and Indra for their excellent job.
5/5
View AgentsExcellent crew for relocation service!
I knew JLL first from property valuation report and was thrilled when knowing that such a prestigious company could help with personal property searching. Moving to a new city is hard, but Jennifer and Indra from JLL made it so smooth. They are super professional, patient and helpful. Strongly recommend for everyone looking to starting something new in London!
5/5
View AgentsExcellent Efficient Reliable Service Received
For the entire process of renitng the property with JLL I received excdellent service....constant communication and absolutely no hassle. Seamless process and highly recommended
1/5
View AgentsAvoid at all costs
Absolutely appalling service when we tried to leave our apartment. Firstly they overcharged us with the rent owing to an "accounting error" and we did not even receive an apology or acceptance of any liability. Then there were extortionate cleaning charges when the property was in exemplary condition throughout and far cleaner than when we left. Furthermore the agent we dealt with was thoroughly unpleasant.
Hi JW, I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details, so that I may investigate this further. Your experience does not reflect our usual service and I should like to learn what went wrong for you. Please get in touch with me on the contact details below. Emma Deeny JLL Agency Development Manager 0207 306 1639 emma.deeny@eu.jll.com
5/5
View AgentsRenting a studio in Knightsbridge
Both Kerry and Amie were very efficient, polite and professional. I would be very happy to use their services again or recommend them to others.
5/5
View AgentsTop notch service
Recently moved into a new rental and JLL were extremely helpful and communicated well throughout the whole process. I recommend them highly Thank you Ayesha and Oliver
5/5
View AgentsGreat experience
We had a fantastic experience when using JLL. They were speedy as they knew we wanted a quick move and so friendly and approachable. Special mention to Amy, who went above and beyond to make sure we found a place that we would love and to help us move in with everything ready on time.
5/5
View AgentsVery responsive and flexible team !!!
I recently used JLL's services for taking a one bed on rent. They have been really proactive and responsive on all queries and flexible enough to provide all support you need. Pretty high standards, Sophie and Indra were really helping and proactive. I am sure ill continue to receive same level of service in future also. Highly recommended.
5/5
View AgentsRating only, no written review.
5/5
View Agentsexcellent client experience,
Sophie was very helpful, informative and responsive to all queries. . Took the stress out of my search and definitely the best experience I have had in securing a rental property
5/5
View AgentsSimple clear & easy process
Very helpful, friendly & efficient staff. Everything was explained unlike previous estate agents I have used in the past.
5/5
View AgentsA very good experience
Sometimes when you are looking to rent you browse through many properties available through different agencies. As I was looking, I came across W.A.Ellis many times and I realized that they have so many properties. Especially the properties that fit my exact criteria and also in my opinion they have good prices when comparing to other agencies. I am also from another country (Thailand) and I have never rented before.So I am not at all familiar with the process. W.A. Ellis made it very easy for me. They replied very quick, sometimes almost immediately after any of my inquiries and were very patient with my many questions. So, I had a very good experience.
5/5
View AgentsJade Jeffrey was outstanding !
Would like to say that Jade Jeffrey(Property manager) is absolutely outstanding. She dealt with all our quarries professionally and quickly. In 5 years of my rental history she has been the most helpful property manager without doubt. Jade is a credit to JLL.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
30 reviews from tenants across 14 offices, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.