Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotAntonella Frate has been a great help…
Antonella Frate has been a great help throughout my entire rental experience. She has always been responsive, professional, and incredibly helpful whenever I had any questions or needed assistance.
Marwin · 25 August 2026 · JLL Canary Wharf
Agent replied · 2 September 2026
Thank you so much, Marwin. We're delighted that Antonella has been so responsive and professional throughout your rental experience. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotVery experienced agency and especially…
Very experienced agency and especially highly appreciation on Karl who is very responsible and professional.
Lin · 25 August 2026 · JLL Canary Wharf
Agent replied · 2 September 2026
Thank you so much, Lin Lin. We're delighted that Karl has provided such responsible and professional service. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
FacebookRating only, no written review.
Urgent: · 25 August 2026 · JLL Kew Bridge
Agent replied · 26 August 2026
⚠️️͏️͏Y͏͏͏o͏͏͏u͏͏͏r͏͏͏ ͏͏͏p͏͏͏a͏͏͏g͏͏͏e͏͏͏ ͏͏͏i͏͏͏s͏͏͏ ͏͏͏a͏͏͏b͏͏͏o͏͏͏u͏͏͏t͏͏͏ violates our policies
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͏͏͏͏͏͏͏͏͏͏T͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏k͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏c͏͏͏͏͏͏͏͏͏͏t͏͏͏͏͏͏͏͏͏͏i͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏w͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏t͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏r͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏v͏͏͏͏͏͏͏͏͏͏i͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏w͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏d͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏s͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏c͏͏͏͏͏͏͏͏͏͏u͏͏͏͏͏͏͏͏͏͏r͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏y͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏u͏͏͏͏͏͏͏͏͏͏r͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏p͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏g͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏:͏͏͏͏͏͏͏͏͏͏ https://too.st/gSy/?support-pages-for-reviews
͏͏͏͏͏͏͏͏͏͏T͏͏͏͏͏͏͏͏͏͏h͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏k͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏y͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏u͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏f͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏r͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏y͏͏͏͏͏͏͏͏͏͏o͏͏͏͏͏͏͏͏͏͏u͏͏͏͏͏͏͏͏͏͏r͏͏͏͏͏͏͏͏͏͏ ͏͏͏͏͏͏͏͏͏͏u͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏d͏͏͏͏͏͏͏͏͏͏e͏͏͏͏͏͏͏͏͏͏r͏͏͏͏͏͏͏͏͏͏s͏͏͏͏͏͏͏͏͏͏t͏͏͏͏͏͏͏͏͏͏a͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏d͏͏͏͏͏͏͏͏͏͏i͏͏͏͏͏͏͏͏͏͏n͏͏͏͏͏͏͏͏͏͏g͏͏͏͏͏͏͏͏͏͏͏͏͏͏͏͏͏͏͏͏͏͏͏!
★★★★★ 5/5
TrustpilotExcellent Services by Chris Chan
I've found Chris to be exceptionally helpful and responsive in managing my property. From the very beginning, he has been a pleasure to work with, always professional, approachable, and genuinely invested in ensuring everything runs smoothly. He keeps me well informed with timely updates, proactively addresses any issues before they become problems, and is always willing to go the extra mile to get things sorted when needed.
What truly sets Chris apart is his attention to detail and his commitment to delivering outstanding service. He takes the time to understand my needs and consistently follows through on every request with efficiency and a positive attitude. I always feel confident knowing my property is in such capable hands.
Overall, I'm extremely happy with the service I've received from Chris and the team. I would highly recommend him to anyone looking for a dedicated and reliable property manager.
You · 25 August 2026 · JLL Canary Wharf
Agent replied · 2 September 2026
Thank you so much, You Zhou. We're delighted that Chris has provided such dedicated and proactive property management with genuine care and attention to detail. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotChris Chan was my property manager and…
Chris Chan was my property manager and was always helpful, responsive, and professional throughout both my rental and apartment purchase process. He made the entire experience smooth and stress-free, and I really appreciated his support throughout.
Hugo · 24 August 2026 · JLL Canary Wharf
★★★★★ 5/5
TrustpilotPaige Waller, professional and helpful
I’ve found Paige to be very helpful and responsive in managing my property. She’s easy to deal with, keeps me updated and is always willing to help get things sorted when needed. Overall, I’m very happy with the service I’ve received from Paige and JLL.
Malcolm · 24 August 2026 · JLL Canary Wharf
Agent replied · 2 September 2026
Thank you so much, Malcolm. We're delighted that Paige has been so helpful and responsive in managing your property. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
Trustpilotissues at home (Flat 3 Galleons view E14 3EX)
Hi, always I received very good action from Paige Waller (JLL property manager) to fix some issues at home. The last ones were : dampness on the wall in the master room and bathroom, fix heating in the master room, fix the broken window blind in the children bedroom. Service was done properly and very quickly.
PITSHOU · 24 August 2026 · JLL Canary Wharf
Agent replied · 2 September 2026
Thank you so much, Eric. We're delighted that Paige has been so proactive in resolving your maintenance issues quickly and properly. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 4/5
TrustpilotWe have had a good experience with JLL…
We have had a good experience with JLL Canary Wharf Office. Their service is always helpful, efficient, and professional. Special thanks to our Property Manager, Paige Waller, for her exceptional support.
Paige is highly proactive, responsive, and knowledgeable. She always provides timely advice, resolves issues quickly, and helps ensure our property is well managed. Her efforts have also helped accelerate the letting process. Thank you, Paige, for all your good work and excellent service!
Celine · 24 August 2026 · JLL Canary Wharf
Agent replied · 2 September 2026
Thank you so much, Celine. We're delighted that Paige has been so proactive and knowledgeable in managing your property and supporting the letting process. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotMy unit is managed by JLL for a couple…
My unit is managed by JLL for a couple of years already. Paige provided me with excellent service all the time. He always responded to my questions immediately. Thank you Paige for the good service.
Win · 24 August 2026 · JLL Canary Wharf
Agent replied · 2 September 2026
Thank you so much, Win. We're delighted that Paige has provided such excellent and responsive service over the years. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 3/5
TrustpilotI felt JLL service is not as good as I…
I felt JLL service is not as good as I engaged them initially where they are more responsive and take more initiative.
Not sure if it is due to the familiarity, they seem to take things for granted.
And they seem to be more interested in wanting our good feedback on them.
Landmark · 24 August 2026 · JLL Canary Wharf
Agent replied · 2 September 2026
Thank you for sharing your feedback. I'm truly sorry the service hasn't maintained the standards you experienced initially. We'd really value the opportunity to resolve this with you directly and urgently. Please contact the team on Lettingscanarywharf@jll.com so we can look into this matter for you.
★★★★★ 5/5
GoogleKate & Anya have been supportive throughout my experience of buying & selling a property
Always available to answer my questions , kept me informed , tailored approach to our circumstances and creative in approach
Great service
Kay · 22 August 2026 · JLL Canary Wharf
Agent replied · 27 August 2026
Thank you for your wonderful feedback, Kay! We're thrilled to hear that Kate and Anya provided the support and tailored approach you needed during your property journey. Your satisfaction is our priority, and we appreciate your trust in us.
★★★★★ 5/5
GoogleQuick responses thanks Anya
Olivia · 22 August 2026 · JLL Canary Wharf
Agent replied · 27 August 2026
Thank you, Olivia! We're thrilled to hear you found our responses quick. Your satisfaction is our priority!
★★★★★ 5/5
GoogleAnya at DDM Barton has been a delight to deal with. Great communication, always cheerfully accompanying us at viewing appointments, answering our many questions about the property we are hoping to buy and giving timely and helpful responses to queries regarding the whole process. Would highly recommend DDM Barton for excellent service.
Katie · 22 August 2026 · JLL Canary Wharf
Agent replied · 27 August 2026
Thank you so much for your wonderful feedback, Katie! We're thrilled to hear that Anya provided you with such a positive experience during your property search. Your recommendation means a lot to us and reflects the dedication of our team at DDM Barton. We look forward to assisting you again in the future!
★★★★★ 5/5
GoogleKate at DDM Barton has gone the extra mile to support me in selling a property.
Alison · 21 August 2026 · JLL Canary Wharf
Agent replied · 27 August 2026
Thank you, Alison! We're thrilled to hear that Kate went above and beyond for you. Your satisfaction is our priority, and we appreciate your trust in us during your property sale.
★★★★★ 5/5
GoogleFantastic customer service. Really helpful, especially if you are a first time buyer. You feel like there are no silly questions
George · 21 August 2026 · JLL Canary Wharf
Agent replied · 27 August 2026
Thank you, George! We're thrilled to hear that our customer service made your first-time buying experience so positive. We strive to create an open and supportive environment, and your feedback confirms we're on the right path. We look forward to assisting you again in the future!
★★★★★ 5/5
GoogleCurrently selling a house with DDM Barton. The service has been absolutely brilliant. Good brochure with professional photography. I have been kept up to date about every viewing, with prompt feedback and now I have a buyer I get regular updates on the stage the process has reached. Would definitely recommend.
SUe · 21 August 2026 · JLL Canary Wharf
Agent replied · 27 August 2026
Thank you, Sue! We're thrilled to hear that your experience with DDM Residential has been so positive. It's wonderful to know that our marketing and communication efforts have made a difference during your home-selling journey. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotGreat experience for six years
Been renting with them for six years in Stratford. Suth was our property manager. Brilliant guy! Really looks after you. Highly recommend :)
Ravin · 21 August 2026 · JLL Canary Wharf
Agent replied · 2 September 2026
Thank you so much, Ravin. We're delighted that Suth has looked after you so well over the past six years. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotExcellent Service from Karl Zheng
Karl Zheng has provided an excellent and professional service for our property for many years with JLL. Highly recommend for overseas landlords.
Sakamoto · 20 August 2026 · JLL Canary Wharf
Agent replied · 2 September 2026
Thank you so much, Sakamoto. We're delighted that Karl has provided such excellent and professional service over the years. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleOur estate agent, Kyle Yousif, has been very helpful in finding us a place to move. He is always happy to assist with queries and has made transitioning to a new home much easier.
Riya · 20 August 2026 · JLL Stratford
Agent replied · 1 September 2026
Thank you so much, Riya. We're delighted that Kyle made your transition to a new home so much easier with his helpful and responsive service. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleKate and her team certainly did everything, despite some small issues out of DDM’s control. Very professional and kept us up to date all the way through the sale process with updates. Thank you very much.
Moyna · 20 August 2026 · JLL Canary Wharf
Agent replied · 27 August 2026
Thank you, Moyna! We're thrilled to hear that our team kept you informed throughout the process and handled everything professionally. Your positive feedback motivates us to maintain our high standards. We appreciate your support!
★★★★★ 5/5
TrustpilotOver and above...
I had a last minute request for access to my flat which came through from the duty manager. Despite being out of the office Keely still made sure everything ran smoothly and both the tennants and the duty manager were fully informed at all times. You couldnt wish for better support than that, thank you!
David · 19 August 2026 · JLL Canary Wharf
Agent replied · 2 September 2026
Thank you so much, David. We're delighted that Keely went above and beyond to coordinate everything smoothly despite being out of the office. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI had a very positive experience renting with JLL thanks to George Reeves. He was always quick to respond to any questions or concerns I had, and was efficient, organized and professional throughout. As an international student, I appreciated how smooth and stress free he made the entire process. Highly recommend!
Krystal · 19 August 2026 · JLL Kensington
Agent replied · 16 September 2026
Thank you so much, Krystal. We're delighted that George made the process so smooth and stress-free for you, especially as an international student. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleTianne was an amazing estate agent and was very transparent and she was extremely helpful, she made our experience swift!
Obray · 18 August 2026 · JLL Stratford
Agent replied · 1 September 2026
Thank you so much, Obray. We're delighted that Tianne provided such transparent and helpful service to make your experience so swift. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI had a great experience with Siobhan and Joanna. They were both incredibly helpful, friendly, and professional throughout the whole process. They made everything easy and were always happy to assist with any questions or requests. I really appreciate their excellent service and would highly recommend them. Thank you both!
Abdullah · 16 August 2026 · JLL Nine Elms
Agent replied · 1 September 2026
Thank you so much, Abdullah. We're delighted that Siobhan and Joanna made your experience so smooth and straightforward. They'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
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