Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,384 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,384 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on View Agents
All 14 offices
409
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleVery unprofessional. Organised a viewing with Gemma at the Stratford office, and on the day she was completely unable to be contacted. No messages or calls had gone through. No prior notice that she would not come to the viewing or that anything had happened to the booking. I travelled over an hour for this viewing only to be ghosted by the agent.
5/5
GoogleGreat service helpful team , Johanna and Xav have been very helpful
Thank you so much, Drheba. We're delighted that Johanna and Xav provided such helpful support throughout your experience. The Nine Elms team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
1/5
GoogleI viewed this property with JLL on 21 May 2026, made an offer, and moved in on 14 August 2026. I am paying £2,730 per month for a 38 m² studio, and the condition in which JLL handed over this property was absolutely disgraceful. Before moving in, I had already agreed with the landlord that I would pay ALL costs myself to remove the extremely old and filthy black sofa and replace it with a new L-shaped sofa. A property at this price should never have been handed over with furniture in that condition. When I arrived, the flat was covered in dust, there were spider webs in three out of four corners of the balcony, and black and red marks on the walls. Despite this, Ms Tiffany from JLL told me the property had been cleaned the day before my arrival. If this is what JLL considers professionally cleaned, that is shocking. During my viewing on 21 May, Ms Amelia from JLL personally noticed that the curtains needed repairing. I did not even point them out. She noticed them herself, took photographs on her phone and told me they would be repaired. Almost three months later, I moved in and they were still exactly the same. The mattress was completely yellow. On the actual day I moved in, the landlord and I had to buy a new mattress and split the cost 50/50. Again, I had to personally pay to correct something that should have been dealt with before handover. The bathroom sink was completely blocked. Water did not drain, leaving yellow dirty water with black debris sitting in the basin for hours. On the first day of a £2,730-per-month tenancy, I did not even have a functioning bathroom sink in which to wash my hands. The kitchen sink was also missing its drain filter/strainer, leaving an extremely large open hole, wide enough that even a drinking glass could easily fall straight through it. How is something this basic not checked before handing over a property? Even more seriously, both the main entrance door handle and bathroom door handle were coming apart. The main door handle could drop down and become trapped against the wall, making it difficult for someone inside to open the door. What happens during a fire, flood or medical emergency? This is a safety issue, not a cosmetic problem. The balcony cushions were unbelievably filthy. Cushions that were supposed to be white had turned almost black, and one even had what clearly appeared to be a cigarette burn hole in it. What makes this worse is the difference in urgency. Emails and WhatsApp messages about problems can go unanswered for days, including communication with Ms Tiffany, and I have written records of this. But when JLL wanted the rent and deposit, there was suddenly urgency to send the payment receipt “ASAP.” So collecting thousands of pounds from the tenant is urgent, but providing a clean, safe and properly functioning home apparently is not. For £2,730 PER MONTH, I was handed a property with a filthy sofa, a yellow mattress, unrepaired curtains previously identified and photographed by Ms Amelia, dust, stained walls, spider webs, unusable balcony cushions, a completely blocked bathroom sink, a kitchen sink missing its drain strainer and unsafe door handles, while Ms Tiffany told me it had been cleaned the previous day. Completely unacceptable. SHAME ON YOU, JLL.
5/5
GoogleJoe assisted me from start to finish in selling my home in Whitchurch. He valued my home, gave brilliant feedback in regards to completing a few tweaks prior to putting the house on the market which was very helpful and advice I wished for. Joe has provided prompt updates throughout the process from viewing requests & feedback, to the sales progression which was so reassuring and chased solicitors when needed without hesitation or prompting. I could not fault his customer service one bit and he in fact valued and assisted with the sale of this same property that I bought through Wilkinsons 3 years ago and I couldn’t fault the customer service then. Would highly recommend as a returning customer, thank you so much!
Francine, it was lovely to have you as a buyer then seller. We wish you all the best in your new home.
1/5
TrustpilotSHAME ON SERVICE OF JLL
I viewed a property with JLL on 21 May 2026, made an offer, and today my tenancy officially began.
5/5
TrustpilotLily Wang was my property manager over…
Lily Wang was my property manager over the past two years, and she had a great job during these years, we really appreciate her.
Thank you so much, Mark. We're delighted that Lily provided such excellent service throughout your tenancy. She will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleJoe assisted me from start to finish in selling my home in Whitchurch. He valued my home, gave brilliant feedback in regards to completing a few tweaks prior to putting the house on the market which was very helpful and advice I wished for. Joe has provided prompt updates throughout the process from viewing requests & feedback, to the sales progression which was so reassuring and chased solicitors when needed without hesitation or prompting. I could not fault his customer service one bit and he in fact valued and assisted with the sale of this same property that I bought through Wilkinsons 3 years ago and I couldn’t fault the customer service then. Would highly recommend as a returning customer, thank you so much!
Francine, it was lovely to have you as a buyer then seller. We wish you all the best in your new home.
5/5
TrustpilotAndrew Simpson was extremely helpful…
Andrew Simpson was extremely helpful throughout the entire process from offer to completion. He kept in close contact with us, communicated regularly and clearly with the other estate agents in the chain and more importantly with the solicitors. His support has been very much appreciated.
4/5
TrustpilotJLL has been great in getting me…
JLL has been great in getting me accomodation - the property I wanted was originally unavailable but the moment it went back on the market they let me know and were incredibly helpful getting me set up! I would like to give special thanks to Hannah Davis who has been my point of contact through my tenancy, who has been nothing but friendly and helpful :)
Thank you so much, Mike. We're delighted that we could help you secure the property you wanted, and that Hannah has provided such supportive service throughout your tenancy. Your kind words mean a great deal to both Hannah and the wider team. We truly appreciate you taking the time to share your experience.
5/5
TrustpilotLily My best Agent with impeccable…
Lily My best Agent with impeccable service strongly recommended!
Thank you so much, Pinye. We're delighted that Lily has provided you with such impeccable service. Lily will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleKyle at JLL Stratford was fantastic to deal with. He was really responsive throughout and took the time to properly understand what we were looking for. Made the whole process much easier, would definitely recommend.
Thank you so much, Georgia. We're delighted that Kyle could take the time to understand your needs and make the process so smooth for you. Kyle will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
TrustpilotTiffany's service quality is excellent…
Tiffany's service quality is excellent and the after-sales support is very prompt. 5stars^_^
Thank you so much, William. We're delighted that Tiffany has provided you with such excellent service and prompt support. Tiffany will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleIsobel and the team were great in managing our rental experience from start to finish
Thank you so much, Alex. We're delighted that Isobel and the team could support you so well throughout your tenancy. They'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
TrustpilotLily Wang
Working with Lily Wang at JLL has been a tremendous improvement from my previous property management experience. To me, Lily has demonstrated true professionalism as a property agent. She follows up promptly and keeps me well informed. Her proactive and service oriented approach have given me the assurance that my interests as a landlord are being well looked after.
Thank you so much, Heng Ong Chan. We're delighted that Lily has provided you with such professional and proactive service throughout your landlord experience. Lily will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleI had a great experience with JLL Chelsea, especially with Joshua Greaves who helped me throughout the whole process of securing my flat. He was always helpful, responsive and made everything very straightforward. Really happy with the service and would definitely recommend!
Thank you so much, Aida. We're delighted that Joshua and the team could make your experience so smooth and straightforward. Joshua will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleExcellent experience renting with JLL. My husband and I needed to find an apartment in central London in a short period of time. Xavier was super attentive, responsive and diligent to identify an apartment which met all of our requirements and to steward the rental referencing and closure process. Would highly recommend!
Thank you so much, Angella. We're delighted that Xavier was able to help you find the perfect apartment in such a short timeframe. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleKyle is helpful and patient; he takes me to view the property and follows up promptly. Very reliable and nice.
Thank you so much, Jiayi. We're delighted that Kyle provided such excellent service during your property search. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI had a great experience with JLL. House hunting is tough in London but Kyle was super helpful and friendly.
Thank you so much, Asiya. We're delighted that Kyle made your house hunting experience a positive one. The Stratford lettings team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleKyle was very helpful and kind, everything was clear, he was professional and communicative. Made the viewing memorable.
Thank you so much, River. We're delighted that Kyle provided such a professional and memorable viewing experience for you. The Stratford lettings team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
TrustpilotZak is a great professional
Zak is a great agent, he is always on top of everything and very helpful. I truly appreciate his assistance every time I have an issue at the property.
Thank you so much, Sol. We're delighted that Zak has provided you with such attentive and helpful service. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI was working with Keely Wesley, who was always helpful, proactive and professional
Thank you so much, Inna. We're delighted that Keely has been so helpful, proactive and professional in supporting you. She will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
1/5
TrustpilotIncredibly unresponsive agents for a…
Incredibly unresponsive agents for a purchase. Cancelling appointments last minute, not following up, not replying to chat messages or e-mail. It seems like they really don't want to sell the properties.
5/5
GoogleExcellent professional support and guidance throughout the whole process . Highly recommend this company for any land or house sale . Simon in particular is very knowledgable and led us through with very sound advice at all stages of the land development and subsequent sale of our property
Thank you. We were delighted to enhance the value so dramatically and you were such great clients that listened all the way through the journey. Team work!
5/5
TrustpilotI had a very positive experience with…JLL
I had a very positive experience with JLL, particularly with Alexandra Imray. Throughout the tenancy process, she was exceptionally responsive, professional, and helpful. Every query was handled promptly, and the entire process from enquiry to move-in was smooth and well organised. After moving into the property, I encountered a few issues, including maintenance and appliance-related concerns. She coordinated everything efficiently with the landlord, contractors, and building management, keeping me informed throughout. Thanks to her support, all matters were dealt with quickly and smoothly. I greatly appreciate her dedication, professionalism, and excellent customer service. I would not hesitate to recommend JLL and would especially like to thank her for making my move to London much easier.
Thank you so much, Kazuki. We're delighted that Alexandra provided you with such exceptional support throughout your tenancy process and beyond. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 917 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
