Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleGeorge Reeves provided excellent service throughout the entire process. He was professional, friendly, and always willing to help with any questions I had. He made everything straightforward and stress-free, and I really appreciated his responsiveness and attention to detail.
Rita · 29 July 2026 · JLL Kensington
Agent replied · 5 August 2026
Thank you so much, Rita. We're delighted that George provided you with such excellent service throughout the entire process, making everything feel straightforward and stress-free. He will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotGreat experience
We have lived in our property for over four years and have had an excellent experience throughout our tenancy. Both the team at JL and our landlords have been supportive, professional, and a pleasure to deal with.
Our Property Manager, Paige Waller, has always been responsive, helpful, and highly professional. Any queries or maintenance matters have been dealt with promptly, and communication has always been clear and efficient.
Overall, we have been very happy with the service we have received and would not hesitate to recommend JL to anyone looking for a well-managed rental property.
Mila · 28 July 2026 · JLL Canary Wharf
Agent replied · 5 August 2026
Thank you so much, Mila. We're delighted that Paige and the team have provided you with such responsive and professional service throughout your four years with us. Paige will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience and recommendation.
★★★★★ 5/5
GoogleRating only, no written review.
Zhou · 28 July 2026 · JLL Canary Wharf
Agent replied · 5 August 2026
Thank you so much, Zhou. We're delighted you had such a positive experience with us at Canary Wharf. We truly appreciate you taking the time to leave this rating.
★★★★★ 5/5
GoogleDovile and the Greenwich JLL team were very fast and professional. We were very pleased with their services, and the fact that we found tenants so quickly was a huge relief.
Melissa · 28 July 2026 · JLL Blackheath
Agent replied · 5 August 2026
Thank you so much, Melissa. We're delighted that Dovile and the team provided such fast and professional service, and that you found tenants so quickly. They will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotSuth is an excellent professional…
Suth is an excellent professional always keen to help with any problem that might come up during your tenancy. I recommend Suth and the team 100%
Friend · 28 July 2026 · JLL Canary Wharf
Agent replied · 5 August 2026
Thank you so much, Friend of Ted. We're delighted that Suth has been so helpful and professional throughout your tenancy. He and the team will be thrilled to hear this wonderful recommendation. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotOur JLL Property Manager Mr Zakariya…
Our JLL Property Manager Mr Zakariya Shahid was extremely competent in managing a recurrent episode of sewage leak crisis from floor above our apartments. He has arranged the necessary repairs & restorations, beside mediated partial compensation from owner that has caused the sewage leak. Well done.
Yee · 28 July 2026 · JLL Canary Wharf
Agent replied · 5 August 2026
Thank you so much, Yee Chiang. We're delighted that Zakariya managed such a challenging situation with competence and professionalism, arranging the necessary repairs and securing compensation on your behalf. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleSteph and Xavier were very helpful for me to look for the flat and move in smoothly
Rebecca · 27 July 2026 · JLL Nine Elms
Agent replied · 5 August 2026
Thank you so much, Rebecca. We're delighted that Steph and Xavier were able to help you find your flat and ensure such a smooth move-in. They will both be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleGreat service from Kate and Anya.
Thank you
Alistair · 27 July 2026 · JLL Canary Wharf
Agent replied · 27 August 2026
Thank you, Alistair! We're thrilled to hear that you received great service from Kate and Anya. At DDM Residential, we pride ourselves on providing exceptional client care, and your feedback truly brightens our day. We look forward to assisting you again in the future!
★★★★★ 5/5
Trustpilot1 year tenancy
As a tenant, my property manager Lucian treat me well as well as my landlord, hopefully the check out progress will goes well.
Chunhao · 26 July 2026 · JLL Canary Wharf
Agent replied · 5 August 2026
Thank you so much, Chunhao. We're delighted that Suth has treated both you and your landlord so well throughout your tenancy. He will be thrilled to hear this positive feedback, and we wish you all the best with your check-out process.
★★★★★ 5/5
TrustpilotTiffany is the best
Tiffany is one of if not the best property manager I have had the pleasure to work with. Responsive, diligent and considerate.
Xinyu · 24 July 2026 · JLL Canary Wharf
Agent replied · 5 August 2026
Thank you so much, Xinyu. We're delighted that Tiffany has provided you with such responsive, diligent and considerate service. She will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotChris Chan provides outstanding…
Chris Chan provides outstanding services.
一丹 · 24 July 2026 · JLL Canary Wharf
Agent replied · 5 August 2026
Thank you so much, 一丹. We're delighted that Chris has provided you with such outstanding service. He will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotTiffany has been looking after us for…
Tiffany has been looking after us for many years, and she has always been highly professional. She makes the whole process simple and efficient, and consistently provides us with the best advice. We truly appreciate her excellent service and would highly recommend her.
卉芳 · 24 July 2026 · JLL Canary Wharf
Agent replied · 5 August 2026
Thank you so much, 卉芳. We're delighted that Tiffany has consistently provided you with such professional and efficient service over the years. She will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotGreat help!
Tay Hussein has been great as a property manager. She was extremely helpful in coordinating an inspection while I was out of the country, making it a stress-free experience. Thanks Tay!
Aaron · 24 July 2026 · JLL Canary Wharf
Agent replied · 25 July 2026
Thank you so much, Aaron. We're delighted that Tay made the inspection process so smooth for you, especially whilst you were away. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleReally love this agency! I’ve been working with Xav and he was great at finding properties that truly matched what I was looking for. Highly recommend!
Mariia · 21 July 2026 · JLL Nine Elms
Agent replied · 22 July 2026
Thank you so much, Mariia. We're delighted that Xav was able to find you the perfect property. He and the Nine Elms lettings team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI'm renting thru JLL Greenwich for last 7 years now and they are the best team. Keely W. who is my property manager for Granite Apartments is the absolute star. Arranging vendors to fix stuff quickly and always keeping me informed of what's going on and what I should be aware of.
Anna · 21 July 2026 · JLL Greenwich
Agent replied · 22 July 2026
Thank you so much, Anna. We're delighted that Keely and the Greenwich team have provided you with such excellent service over the years. Your loyalty means the world to us, and Keely will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleOur flat search was super easy thanks to Kyle skills, he really understood our family needs to find the appropriate offer, and the process was absolutely seamless!
Yanis · 20 July 2026 · JLL Stratford
Agent replied · 21 July 2026
Thank you so much, Yanis. We're delighted that Kyle made your flat search so smooth and understood exactly what your family needed. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleKyle has been responsive and helpful in the process of our getting our flat! Always quick to respond and giving updates.
Russell · 20 July 2026 · JLL Stratford
Agent replied · 20 July 2026
Thank you so much, Russell. We're delighted that Kyle provided such responsive and helpful service throughout your flat search. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 1/5
GoogleBig mistake that they are leaving the West End…
Dad's · 17 July 2026 · JLL Mayfair & Marylebone
★★★★★ 5/5
GoogleExceptional service and an overall great experience renting my apartment through JLL.
Charlie was extremely helpful, kind and professional from day one. He made the whole process feel smooth and reassuring, with clear communication, quick responses and genuine care throughout. He was always happy to answer my questions and went above and beyond to make sure everything was handled properly.
Joanna was also very helpful and supportive with everything leading up to the move, making sure the final steps were clear and well organised.
I’m very grateful to Charlie, Joanna, and the JLL team for their hard work and dedication. Thank you for helping me find my new home!
Ishta · 16 July 2026 · JLL Nine Elms
Agent replied · 8 July 2026
Thank you so much, Ishta. We're delighted that Charlie and Joanna provided such excellent support throughout your tenancy journey. They'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleWe had an excellent experience with Xav Hastings and Johanna Chamiola Phillips throughout our move to London.
From our very first interaction, they were incredibly responsive, professional and supportive. Moving internationally can be stressful, but they made the entire rental process smooth and straightforward. They were always available to answer our questions, kept us informed at every stage, and handled everything with great efficiency.
Their professionalism, transparency and genuine commitment to providing outstanding customer service really stood out. We truly appreciate all their help and would highly recommend Xav, Johanna and the JLL team to anyone looking for a reliable and professional estate agency.
Thank you again for making our relocation to London such a positive experience!
Marie · 16 July 2026 · JLL Nine Elms
Agent replied · 27 June 2026
Thank you so much, Marie. We're delighted that Xav and Johanna were able to make your international move to London such a positive experience. They'll be thrilled to hear how much their support meant to you during what can be a challenging time. We truly appreciate you taking the time to share such kind words about the team.
★★★★★ 5/5
GoogleI had a brilliant experience renting my apartment through JLL. Siobhan was fantastic from the start, she arranged a viewing at short notice, was easy to talk to, and took the time to clearly walk me through the apartment and explain all the next steps. Her responsiveness and professionalism made the whole process feel effortless from the very beginning.
Joanna then took over seamlessly, handling all the paperwork, payment confirmations and everything required right up until I moved in. She was attentive, efficient, and always on hand whenever I had a question, which made the final steps smooth and organised.
Really grateful to both Siobhan and Joanna for all their work and support throughout. Couldn’t be happier with the service
George · 16 July 2026 · JLL Nine Elms
Agent replied · 20 June 2026
Thank you so much, George. We're delighted that Siobhan and Joanna made your renting experience so smooth and effortless from start to finish. They'll both be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleHanan from JLL was a great agent to have. She showed the flat with patience, was on time, and all the follow up procedures were smooth and clear. Highly recommend to go with her and JLL.
Yash · 16 July 2026 · JLL Finsbury Park
Agent replied · 17 July 2026
Thank you so much, Yash. We're delighted that Hanan provided such excellent service throughout your viewing and application process. She will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleKyle was very helpful during my search for a flat, with clear communication and quick responses
Oliver · 15 July 2026 · JLL Stratford
Agent replied · 16 July 2026
Thank you so much, Oliver. We're delighted that Kyle's clear communication and responsiveness made your flat search a positive experience. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 4/5
GoogleLooked for rental property, didn’t end up moving forward with it but Kyle was very helpful!
Oli · 15 July 2026 · JLL Stratford
Agent replied · 16 July 2026
Thank you so much, Oli. We're delighted that Kyle provided such helpful service during your search. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
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